A company that prides itself on “to make you feel your best, we have to be our best” - apparently this does not extend to customer services. Ordered over month ago and still not received my order.... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
This product is superior to all below it. Body wash scents awesome, deodorant sents awesome, plus the after shave. Solid gold. One stop shopping on their website.
Placed an order on 23rd August for aftershave, still not received. There has been no update since the original tracking reference but Evri have not received the item. Despite 4 attempts to chase... Ver más
La empresa ha respondido
Ordered products on 11 February (prompted by Cremo offering discount on products), order did state 3 to 5 days to process. Chased 3 times over last 2 days and either no response or a bot response (whi... Ver más
La empresa ha respondido
2,1
Malo
48 opiniones
No consta que solicite reseñas
Esta empresa no ha enviado invitaciones a sus clientes, por lo que es posible que las opiniones no sean representativas
Ha contestado el 96% de las opiniones negativas
Suele tardar más de 1 mes en responder
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Seems like a fake company no one got…
Seems like a fake company no one got their orders as they have no customer service should have checked. Getting PayPal to jump in
5 de julio de 2024
Opinión espontánea
Respuesta de cremocompany.com
Hi Cam,
I am really sorry to hear that you have not received your order and that it has been so difficult to get any help. I completely understand why this situation feels worrying, especially when you cannot reach customer service.
We have been dealing with a heavy backlog of queries recently, but that does not excuse leaving you without a response.
If you are willing to share your order number, I will look into this personally and make sure you get a clear resolution.
Thank you for taking the time to leave your feedback. We need to do better.
DELIVERY FAILED AND NO CUSTOMER SERVICE
Ordered on 08/05/2024 and have still not received the product. Nonexistent customer service, have emailed twice and had no response. Messaged their social media channel, no response. Don't bother buying from these scammers.
8 de mayo de 2024
Opinión espontánea
Respuesta de cremocompany.com
Hi Joe,
I am really sorry you have been waiting since May last year and still have not received your order. That is an extremely long time to be left without any update, and it is completely unacceptable that your emails and social media messages were never answered.
I understand why you are frustrated and why you feel the way you do.
We have been dealing with a heavy backlog of queries, but that does not excuse the lack of communication you experienced.
If you are willing to share your order number, I will look into this personally and make sure you get a clear resolution, whether that is a replacement or a refund.
Thank you for taking the time to let us know. We clearly need to improve.
I didn’t receive my order and they…
I didn’t receive my order and they ignored my emails for a refund.
1 de abril de 2024
Opinión espontánea
Respuesta de cremocompany.com
Hi Wilko,
I am really sorry that you never received your order and that your emails asking for a refund were not answered to. That is incredibly frustrating, and you should never be left without a response when you are simply trying to get your money back.
We have been dealing with a heavy backlog of queries recently, but that does not excuse the lack of communication you experienced.
If you can share your order number, I will look into this personally and make sure you get a clear resolution.
Thank you for letting us know. We need to do better.
never order from this website
the perfume that i received it was filled half of it and the perfume was damaged
dont waste your money to buy their perfumes
3 de enero de 2024
Opinión espontánea
Respuesta de cremocompany.com
Hi Ahmed,
I am really sorry to hear that your perfume arrived damaged and only half full. That is incredibly disappointing, and you should never receive a product in that condition. I completely understand why you feel let down.
If you can share your order number, I will look into this personally and make sure you receive a replacement or a refund.
Thank you for letting us know about your experience. We need to do better.
Avoid
Spent £43.95 on the goods that I've never received. I've sent 2 emails - both of them ignored. Ordered 9th - up until 25th still no-one replied. Asked for a refund - no answer.
9 de febrero de 2023
Opinión espontánea
Respuesta de cremocompany.com
Hi Marcin,
I am really sorry to hear that you spent almost forty four pounds and still have not received your order or any replies to your emails. Waiting from the 9th to the 25th with no update and no response to your refund request is completely unacceptable. You should never be left chasing like this.
We have been dealing with a heavy backlog of queries recently, but that does not excuse the lack of communication you experienced.
If you are willing to share your order number, I will look into this personally and make sure you get a clear resolution.
Thank you for bringing this to our attention. We clearly need to improve.
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.