Crocs Opiniones 700

I love the crocs shoes but the crocs company are DREADFUL for customer service, they do not care about their customers. Cannot cancel a pair that ordered 10 mins after ordering them due to using the wrong card, they will not let me cancel which I understand had it been shipped already but the payment was still pending!!! And when I rang the customer ‘helpline’ they were not helpful in the slightest!

"Join Crocs Club & Get 15% Off Your Next Purchase"- Not true. False and misleading advertising on the website. Code sent did not work so used chat function with a Bot and was put through to a live chat with a human. They told me the code was not valid on all items. During the chat I was asked for details of the order and as I am typing, I'm hassled to hurry with my reply to avoid being cut off. I'm told none of the Jibbitz or the crocs in my basket coming to over £100 are eligible, they are excluded. This is not stated on the advertising to sign up to the Crocs Club. Surely this is misleading?!! I feel this could be a Trading Standards issue under 'Fraudulent Misrepresentation: The company knowingly makes a false statement, or behaves recklessly as to its truth, intending to convince a consumer to buy a product or enter a contract.' After a brief exchange with me challenging this, the chat is 'ended' by the service member. Not impressed at all.

Dreadful sorry… Non existent customer service, mail all you like you won’t get replies once they have your money.
Purchased size too large (almost like sizing is difficult to follow) and mailed asking to exchange. They don’t do exchanges, but now they cost £25 more than when I got them. Simply appear not to care about customers.

Returned a pair of Crocs over 4 weeks ago after discovering the sizing seems wildly inconsistent between different pairs.

Royal Mail tracking shows the return was delivered, yet I still have no refund and customer service are completely ignoring emails.

A refund should not take over a month with zero communication.

Really disappointing experience from a brand this size. My advice: avoid.

Great shoes, stupidly high prices and disgraceful customer services, to call Crocs UK you need to call internationally to the Netherlands, if you can contact on WhatsApp they take ages to reply and give you minutes to respond or they close the conversation. Sizing policy is ridiculous, we ordered our sizes, they sent much bigger, they looked like clown shoes. If they have an offer, by the time they have sent out the wrong shoes, you cant even order a replacement so the offers will have ended when you reorder.

Worst customer service ever!! I’m asking for a refund for last 8 weeks and they keep doing nothing! Very disappointing

What a load of old Bollox. The sizing is all in US despite selling stuff in UK. Customer service is crap, no one answers you. Can't even find away of cancelling my order within and hour of placing. Customer care is so crap they haven't even responded to any negative comments made on here to even attempt to rectify their mistake.

Ordered as a guest, so can't comment on the rest.
Sent a text about subscribing and told to text "stop" if you didn't want to.... Next thing my network says there's a charge for this.
Robbing bar stools using a premium to unsubscribe

DISGUSTING CUSTOMER SERVICE FROM THIS COMPANY. ALL THE FUSS OVER THESE HORRIBLE PLASTIC UGLY SHOES.
ORDERED TO A UNI ADDRESS BY MISTAKE AND THEY REFUSE TO AMEND OR CANCEL THE ORDER.
AVOID!!!!! ABSOLUTE SCAMMERS

Ordered from Crocs over 4 weeks ago and the experience has been extremely disappointing.

The order never even made it to the UK — tracking showed it repeatedly leaving and returning to the delivery centre, then eventually marked as “returned to sender.” Throughout this time, none of the tracking links provided actually worked properly.

Customer service has been poor. Emails were ignored, and when I finally got through on live chat, I was told my address was incorrect — which it isn’t and has never been an issue before. I was then told the situation was “out of their hands” and that the delivery centre had started a refund.

To make matters worse, they offered a 20% discount to reorder — but the item I originally bought is permanently on sale, so this isn’t a genuine saving at all and is also no longer in stock.

Overall, a frustrating experience with no accountability and very little effort to resolve the issue properly. I would not feel confident ordering again.

DO NOT BUY DIRECT FROM CROCS-I placed my order and paid on 27th March. I am still waiting for a refund as they sent the wrong size to me. Contact by email is unsatisfactory as they send an automated one back saying 14 days for refund, but it’s been more than that. Phone calls keep you waiting-I’ve yet to speak to someone and still waiting for my refund.

Returned a bag that was unsuitable, tracking confirmed they’d received it but as they hadn’t scanned it in correctly the refund wasn’t processed. I messaged last week to query time taken to refund and again today, only to be told of the mistake and that I’d have to wait another 10 to 14 days for my money back. The agent offered me 20% discount for further purchases but I refused and said I wanted to take my complaint further, agent told me he’d pass on my feedback, wished me a good day and ended the chat abruptly. My advice to anyone is to be very careful when ordering from their website, I certainly won’t be doing it again.

Dont buy. Buy from another company. Their customer service is useless.

Our order apparently lost in the transit but we did not receive any update for 2 weeks. Such a disappointment.

Well where do I start end of march I placed an order with crocs . I was emailed saying crocs were sold out . I have been told that I have to wait up to 10 days for a refund. 10 days have passed to be told today its been escalated. Escalated to be issued a refund. Why isnt it a straight forward refund you cancel you pay back the money. You didnt wait 10 days to take money from my account. Appalling customer service , no number for UK. I will never place an order with crocs again as disgusting having to wait for a refund . You are the weakest link . Good bye .

The customer service is terrible. I ordered a pair of womens bayaband sliders and when they arrived despite being the same size on the sliders they actually were 1cm different in length. This meant that one foot fitted and the other didn't. Customer service chat said that I would have to pay to return them as the difference was only slight!! They do not offer exchanges so I would have to re-order at a higher price as spring promotion had finished. I won't be ordering again.

The worst customer service, opted for the ease of Apple Pay to purchase my order it randomly autofilled my OLD details to an address that I am no longer associated with. This was a big problem and it wasn't cancelling the order. I immediately contacted customer service who said they have a policy where you can't cancel or change an order. Even when I told them that the person currently living at my old address can NOT know my knew one. She parred me off and told me to ask the courier to change the address, which as we know will not happen. Now I'm having to go through my bank to see if they'll cancel the payment. I won't be buying them at all now!

The worst company I have had the displeasure of dealing with. Their sizings are all wrong and trying to get a return note is an almost impossible task. It took at least 3 attempts with their AI assistant to get to speak to a live agent and then all you get is a load of bull..... Eventually returned the items which they have received but I am still waiting for my refunds. The reckon it can take 10-14 business days for this to be processed. More bull.... AVOID THIS LOT.

I suffer from Erythromelalgia and I have tried Crocs in the past. Like Skechers they were comfortable at first but only lasted a short while until pain set in

I recently bought Crocs Echo and Crocs Gum Ro. The Echo are very comfortable and I have just managed to walk a good distance. However, the Gum Ro are even better.

Looks/styles a bit weird but I don’t care as long as they relieve the pain

The only downside of Gum Ro is that the sole can be a bit clumpy. Other than that, I have found them to be brilliant.

I always wear crocs around the house. I ordered my usual size. When they arrived, I could only fit in half my foot! I sent them back, and Royal Mail states they have been delivered. I tried to track my return, and it's saying on my account that I did not place any orders.
Awful sizing, awful service. I will never use again.