Crocs Opiniones 700

I don’t even want to give it one star. I placed 3 separate orders all got cancelled but the money left my account. After a very frustrating time with the online bot I managed to speak with someone to say that there is a processing time for orders and in that time my item went out of stock.
I went back on 4days after placing the order and the item is still available to buy. I’d save yourself the hassle and buy elsewhere. I was given a load of rubbish excuses when I finally managed to speak with someone. Shocking customer service considering they are such a well known and loved brand.

Update 5/2. Had some communication with Crocs via Messenger up to the point at which they asked what I was trying to order with the invalid code they provided. Which I thought was quite hopeful. Wrong. Nothing further from them despite providing the info requested. Absolute shower.

Like many others here, had an order cancelled, I did at least get a refund. Then an email from Crocs with what purported to be a 50% off code. Does it work? No. Live webchat just said clear browser and try again. It doesn’t work. There is one ambiguous character which could be an upper case O or a zero. Neither work. Shan’t bother ordering from them again.

I ordered 2 pairs of Crocs directly from the website, received a confirmation email and then the next day had my order cancelled. When I contacted them to ask why, they said that the items must have gone out of stock. However both styles are still showing in stock and have now reverted to full price. I now have to wait up to 10 working days for a refund. Absolutely terrible customer service and dishonest practice.

Shocked that a company with such a great product has a terrible website and customer service to match!! Ordered twice and my order was cancelled with no explanation, money taken and only refunded 4 days later. Told by customer service team this is how their website operates and that their warehouse stock doesn’t match their website?! Never heard anything so ridiculous

ordered harry potter crocs, an accessory and letters that spelled out my sons name. Useless people then send me a mail saying parts of the order are cancelled. They decide to cancel the main part of the order, the crocs and accessory and three of the letters of my sons name, so in total they think it makes sense to send me an order consisting of two letters. I ring through to them to check this is infact valid and after waiting for 35 mins get through to someone who says they had techincal isses.

in this day and age, should it be this hard to spend money with a company?

Ordered pair of crocs for my mum, got an email saying your order has been ca cencelled without reason.
I thought it was a spam but i speok to custo er servuce they told me they are out if stock and this is thoeir policy.
Please dont waist your time .

Wished I'd checked Trustpilot before placing an order but you expect such a well-known brand to be professional and reliable. How wrong I was.

Placed an order and within a few hours it was cancelled without any explanation, had to go through their useless chatbot to find out it was due to no stock, yet the item is still showing as available in a variety of sizes and colours. Why allow people to place orders if you don't have the stock?? Absolute joke of a website and company. Surely with how frequently this is happening, they should not be allowed to have an online store.

Now I have to wait days to receive my refund even though they manage to take the money straight away. Glad I paid with Paypal so I can least open case if I don't receive anything.

The order was cancelled with no explanation and the item was still available several days later on the website.Contacted customer service who reassured me that the item was out of stock but now back in stock and I should order again. Stupidly I did and it was cancelled again. Never ever I buy from thick company again.

What a terrible 2 days I’ve had with this company. Cancelled 2 orders with no explanation. Then when I called they said must have been out of stock… so why are you still advertising it as available? False advertising. Complete charlatans running the business. When businesses like this go into administration then they wonder what happened scratching their b****s. Fix your stupid website and do better.

Wish I could give 0 stars!!

Customer service is abhorrent! And wasteful of your time.

Ordered crocs for a present for them to be cancelled.. finally got through to someone and have said I will not get a refund until 7-14 business days!! Absolutely disgraceful.

This company will never see my money again!! DO NOT BUY!!

Tried buying Crocs today 3 times now, 3 times my order was cancelled but money is obviously blocked in my account. Talked to an agent to find out it's due to delays between warehouse and website updates on product out of stock. But I've tried 3 different colours and apparently all out of stock (still available online!) - got advice to try again in 24-48 hours as the issue is being sorted. But guess what, their Sale end today.
So it looks to me like they purposely cancelling orders last few days untill sale ends tonight.
Disgraceful, they just lost a customer! I would rather buy non branded clogs for my kids than buy from them again!

Bought a couple of items and the order was cancelled without explanation. The items were still showing in stock the following day, but I decided to pick a different colour just in case and the order was cancelled again without explanation. It appears that I have been charged for both orders - I've been ordering goods online for almost 30 years and normally no charges have been made until the goods have been dispatched.

Ordered & paid online, two days later received a cancellation notice ?? No reason just my order was cancelled, intrigued I called customer services, the agent was as thick as two short planks, utterly dateless and advised “out of stock” must of had stock when you accepted my order ? She then advised a refund would be 5 days ? Are you sending it by carrier pidgeon ? When I paid you it was instant ! Finalising my first Croc experience my phone carrier advised my call cost £1.78, of which I doubt very much I’ll get back, what an appalling company (whom are still advertising my initial purchase as in stock)

orderNo=16155884CGB if you would like to compensate me in any way !

Ordered a pair, money taken, then a few hours later an automated email saying order cancelled. Money to be returned in 5-7 days...you can take the money instantly, why can't you refund it as quickly?

Two days later the same pair are still showing available so had another attempt. Same outcome.

Can see others have had a similar experience. What a joke.

Ordered crocs and jibbitz and my order was cancelled with no reasoning. Had to message customer services to find the reason was due to stock selling out. The transaction was still pending out of my bank account but I assumed it would bounce back in a few days as that has happened in the past with other companies. I was shocked today to check my banking to find that they have taken my money! They cancelled my order but still took my payment so now I'm down £50! I've messaged customer services before I open a claim with PayPal. They've literally robbed me!

I placed 4 orders with Crocs UK on two occasions in a course of 1 month and all 4 orders were subsequently cancelled by them a few hrs later, without any explanation.

Their live chat bot states that this happens if they run out of stock before the order can be shipped. If this were the case, why did their website still list the same items as "in stock" and I was able to place the same order again with more items in a different color. Also, I placed these orders immediately after I received their notification email that the items were back in stock.

I hope at least I will not have to chase them for the refund

Don't waste you time!!!

Ordered a pair of crocs in the sale. A couple of hours later get an email saying my order is cancelled. No explanation or offer of any alternative. Waiting for my refund …. Very poor customer service

Attempted to place an order several times, money is taken then just receive an email stating that the order has been cancelled with no explanation.

have tried ordering for 2 days both orders have been cancelled,tried to speak to someone on online chat ,just says probably out of stock...why let people order and pay,they are still showing up as in stock in the sizes i ordered

I would give no stars if I could. I have just ordered crocs in the sale for my daughter, they took the money from my account and sent confirmation email. 2 hours later my order was cancelled - no explanation given. Once I managed to contact an actual human being was told sometimes this happened when more than one person ordered the same thing! What a useless system, I have never had this on any other site!! I will never order from here again and just hope I get my money back. The stupid thing is the Crocs we ordered are still showing as available online so how many other poor people will fall into this trap!!!! Absolutely useless. Don’t order from here EVER!