Crocs Australia Opiniones 

194
•
TrustScore: 1 sobre 5

1,2

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Consulta las opiniones de los clientes

Valorada con 2 estrellas sobre 5

The shoes are very comfortable, but the customer service is absolutely shocking. They cancelled part of my order (only after sending out the rest of it without confirming if I still wanted it mind you... Ver más

Valorada con 1 estrellas sobre 5

‘40% off full priced items’ promo started off as all items but they retracted the discount to only include ‘some’ styles. The shoes in my cart that were discounted then became full price. Their shippi... Ver más

Valorada con 1 estrellas sobre 5

Crocs sends out 15 percent off coupons but ends up charging a shipping fee even if it says in the webiste free shipping above 49.95. When contacted, they say only one promo code can be applied. But th... Ver más

Valorada con 1 estrellas sobre 5

Delivered wrong items. Insisted they delivered the right items despite being provided with photographs of the wrong items that were delivered. They ignored my request for correct items to be provided... Ver más

Información sobre la empresa

  1. Zapatería
  2. también en la categoría
  3. Tienda de ropa

Información proporcionada por diversas fuentes externas

Shop the Crocs™ Australia official website for the biggest selection of casual shoes, sandals & more. Free Shipping over $50.


Información de contacto

1,2

Muy malo

TrustScore: 1 sobre 5

194 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,2

Todas las opiniones

(194)

35 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Replacement of crocs

6 months after ordering a pair of crocs and not being able to wear them as they were too big , I checked the size on the bottom and found they were a size bigger than I had ordered.!
Crocs have agreed to replace them for me after all this time as they found it was a packing mistake.
Thank you to Antonette who has been very helpful and prompt with handling this for me.
I'm a fan of Crocs Australia. 👍

9 de septiembre de 2016
Opinión espontánea
Valorada con 1 estrellas sobre 5

Returns

I am appalled, after waiting over 6 weeks since my return, still no refund. Rang the company, was told my paypal account had expired and they couldn't do a refund. My paypal has not expired just a lame excuse to cover their inefficiencies. Asked why I hadn't been contacted more lame excuses. Will think twice before buying from them in the future.

16 de febrero de 2016
Opinión espontánea
Logotipo de Crocs Australia

Respuesta de Crocs Australia

Dear rainbow,

We do thank you for your feedback and we sincerely hope this matter has not caused to much trouble your way.

To further assist with this predicament, I will be more than happy to provide you with a call at your best convenience.
If you do accept, are you able to email your best contact number and time frame to the below address?
customerservice_au@crocs.com

Once again, sincerest apologies for any unnecessary trouble created.

Kindest Regards,
Crocs Australia team.

Valorada con 5 estrellas sobre 5

Leigh Wedges

I am an avid fan of the Leigh Wedge, so much so that I have over 20 pairs of different coloured leigh wedges! I am constantly getting complements on my shoes and buy them to match an outfit. If I can't find a colour to match an outfit, i just buy the oatmeal coloured ones and get fabric pens and colour them myself.
When I was living in Singapore, I needed a shoe that would be comfortable for me to walk around in and the leigh wedge was the one. Now that I live on the sunny coast of qld I still try and walk everywhere and the Leigh Wedge is my go to shoe! Yesterday I walked 7kms in them and not once did my feet feel tired or sore.
I highly recommend the Leigh Wedge!
To me it is the perfect shoe!

16 de enero de 2016
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great products

I have purchased a number of products from Crocs and they have always been as described. They are comfy and long wearing. Emails received when items are on special have encouraged me to buy more products. Delivery time is excellent and has always been within 2-3 days of ordering. The only negative is that although I am buying from an Australian site, the billing is from overseas and incurs an overseas transaction fee on my Visa card. I now know to bear this in mind when buying things from Crocs.

15 de enero de 2016
Opinión espontánea
Logotipo de Crocs Australia

Respuesta de Crocs Australia

Thank you Marie for your comment!

Please note that we have changed our payment system - all transactions are now processed through ANZ Bank, in Australia. No overseas charges will occur.
Please also note that you can use PayPal Australia - no overseas charges there either.

Thank you again for being a loyal Crocs customer.
Damien.
Crocs Australia team.

Valorada con 5 estrellas sobre 5

Love crocs and the easy service

I had to change sizes for my shoes. They were really easy to deal with. Their internal refund and repurchase process was s bit strange but worked out in the end

29 de octubre de 2015
Opinión espontánea
Valorada con 4 estrellas sobre 5

Bring back the black Yukon!

I have purchased numerous Crocs here in Australia, in London and in the US. I love them and wear them virtually all the time. I have peripheral neuropathy in my feet and can not tolerate most other shoes on my feet for extended periods. I agree with most of the comments made by other reviewers especially with regards to inconsistency with sizing between different styles, the complicated process to do a return AND the frustration in not being able to access all the same crocs available in the US. My favourite Croc is the black Yukon, followed by the brown Yukon followed by the graphite Yukon. Please bring the black Yukon back!!! Crocs are a great alternative footwear that are well made, comfortable and well suited to life here in Tropical Australia! Well Done!

29 de octubre de 2015
Opinión espontánea
Logotipo de Crocs Australia

Respuesta de Crocs Australia

Thank you Michael for your comment.
We are working to improve constantly our sizing and to extend our range.

Please note that we have updated the Yukon clog - you can now find Yukon Mesa clog at the following address:
www.crocsaustralia.com.au/yukon-mesa-clog/203261,en_AU,pd.html
It is available in 3 colors (black, espresso, khaki), and 7 sizes (M7 to M13).

Thank you again for being a loyal Crocs customer.
Crocs Australia team.

Valorada con 5 estrellas sobre 5

Fantastic Product

I live in a very humid climate and these shoes are ideal, they are very comfortable and look great as well I am always being asked where I buy them. Thank You for a great product and fantastic hassle free service.

11 de octubre de 2015
Opinión espontánea
Valorada con 4 estrellas sobre 5

my prefered winter AND summer shoes

I have bought crocs for years.. and when they came out with the gumboot and riding boot; I could wear them in winter! My son reaches for crocs as his prefered choice. we are always in and out of the water, parks etc so great outdoor shoes.
I only wish the soles lasted longer as when it's wet: the shoes become slippery when worn on tiled footpaths: very dangerous! If this could be fixed I'd give 5 stars..
I have been able to resole the riding boot for $40 which is great because they dont seem to sell them anymore and I LIVE in these in winter (and gum boots!)
I spend all my day on my feet: and my feet at comfortable ALL day!

7 de octubre de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Best things I have ever put on my feet

I have been wearing Crocs for about 15 years and although the starting styles were not very stylish they were so comfortable to wear. Now they have real style and most people are surprised to find out that they are Crocs. Keep the fashion coming ....

6 de octubre de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Comfy shoes, great service!

My children (3 and 5) have been wearing Crocs their whole shoe wearing life! They are easy for them to put on and are durable and easy to keep clean. They can be worn to lunch at a cafe and then straight down to the river for a play - and even accidentally INTO the river!
My husband has a pair of thongs he wears on our boat and i have ballet flats and heals too.
My online questions have always been answered speedily and with a lot of friendly detail. On the occasion where i have had to return a pair i wasn't happy with, this was done very easily and with no fuss or bad feelings.

6 de octubre de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

Crocs shoes

I have bought many pairs of crocs shoes and love them all.these shoes are so comfortable easy to wear. I wouldn't be without them,and they are excellent on feet with problems,I am very grateful for the softness.

6 de octubre de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

great service

Have been purchasing many shoes from crocs website . The delivery has always been super fast. I live in WA. It only takes 2-3days to get the items. Once they sent us 2 pairs of the same item we ordered and we talked to the customer service about it. They asked us to return 1 pair and we got voucher for our honesty.

6 de octubre de 2015
Opinión espontánea
Valorada con 5 estrellas sobre 5

First Class Service

Always super fast service, buy what I need the sizes I need so much easier than paying parking fees and trudging around searching for the colours I'd like! I love Crocs - their flip flops are so comfy and lovely colours.

6 de octubre de 2015
Opinión espontánea
Valorada con 3 estrellas sobre 5

Mostly a great shoe, however not so good when you get a 'lemon'.

I have loved crocs over the past couple of years and have always bought them online. I recently purchased a particular style which were terrible. Unfortunately, they made my feet sweat and feel so uncomfortable. I emailed the customer service team and to my dismay they could not help me as I had worn them for one day and they were not able to be refund me or exchange. They were not even interested in what my concerns actually were with the style. Very disappointing.

6 de octubre de 2015
Opinión espontánea
Valorada con 3 estrellas sobre 5

SHOE SIZE

Sizing APPEARS TO BE OK standard sizing for open shoes
HOWEVER for enclosed shoes UNLESS I CAN GET 1/2 SIZES I WON'T BE BUYING AGAIN. i.e. SIZE 8 ... TOOOOO SMALL .... SIZE 9 .... TOOOO BIG !!!

6 de octubre de 2015
Opinión espontánea

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