CROÍA Jewellery Opiniones 

27
•
TrustScore: 4 sobre 5

3,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

The team were super helpful with very fast replies! Gorgeous statement pieces that’ll never go out of style ❤️

Valorada con 1 estrellas sobre 5

The worst quality earrings I have ever purchased. Three different pairs have broken after very little use. Customer service initially agreed to replace them and confirmed that the replacements wo... Ver más

Valorada con 5 estrellas sobre 5

I recently purchased the mini dome earrings, absolutely love these earrings! They’re wonderfully comfortable—so lightweight that my ears never felt sore, even after wearing them all day. The quality... Ver más

Valorada con 5 estrellas sobre 5

Sarah was fantastic! Super responsive & helpful when my earring broke. Got a replacement really quickly. Would highly recommend!


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3,9

Muy bueno

TrustScore: 4 sobre 5

27 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 25% de las opiniones negativas

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3,9

Todas las opiniones

(27)

26 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Sarah was fantastic

Sarah was fantastic! Super responsive & helpful when my earring broke. Got a replacement really quickly. Would highly recommend!

15 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Unsent item

I ordered a necklace for my holiday 5 weeks ago and still never received it. Emailed a numerous of times and never got an explanation, and now they are not responding to my emails. Really disappointing considering the shipping is supposed to take 1-2 working days.

21 de agosto de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Highly disappointed

I’m extremely disappointed with my experience with this company.

I contacted them to request a return address and it took weeks for them to get back to me. When I eventually received the details, I returned the item and have proof that it was received by the company.

I am still awaiting my refund and have received zero communication from the company regarding it. I have had to chase them throughout the entire process, which is extremely frustrating.

At this stage, it’s not even about the monetary value. It’s about the principle and the complete lack of customer service. Once an item has been returned and received, I expect the refund to be dealt with promptly and some form of communication if there is an issue.

The item itself was also disappointing and felt very low quality. Overall, I would not recommend this company based on my experience. The whole process has been frustrating from start to finish.

8 de agosto de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Worst quality earrings ever!!!

The worst quality earrings I have ever purchased. Three different pairs have broken after very little use.

Customer service initially agreed to replace them and confirmed that the replacements would be sent out. Unfortunately, they never arrived, and all subsequent emails and messages were ignored.

This has been an absolutely shocking experience from both a product quality and customer service perspective. I have already warned my family and friends not to purchase from this company, and I certainly won't be buying from them again.

29 de julio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

10/10 customer service

10/10 customer service, so kind and helpful and resolved the issue within a few minutes 🥰🥰!!! I can’t praise enough xxx

23 de junio de 2026
Opinión espontánea
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Respuesta de CROÍA Jewellery

Thank you so much for your kind words! We’re delighted we could resolve everything for you so quickly. It was a pleasure helping you, and we truly appreciate your support. We hope you love your CROÍA pieces! ✨

Valorada con 5 estrellas sobre 5

customer service

I emailed customer service about a piece of their jewellery and they responded so quickly and were so lovely and eager to help.

15 de junio de 2026
Opinión espontánea
Logotipo de CROÍA Jewellery

Respuesta de CROÍA Jewellery

Thank you so much for your kind words! We’re delighted we could resolve everything for you so quickly. It was a pleasure helping you, and we truly appreciate your support. We hope you love your pieces! ✨

Valorada con 1 estrellas sobre 5

Awful customer service

Awful customer service. Took them 2 weeks to send to me by which date the event was over. I told them not to post and refund but they sent anyway and now will not refund the unopened and untouched earrings I bought.

10 de junio de 2026
Opinión espontánea
Logotipo de CROÍA Jewellery

Respuesta de CROÍA Jewellery

Hi Melissa,

We’re sorry to hear you’re disappointed with your experience. We completely understand how frustrating it is when an order doesn’t arrive in time for an important event.

Your order had already entered our dispatch process when we received your request to cancel it, so unfortunately we were unable to stop it from being shipped.

We appreciate your feedback and are sorry that we couldn’t provide the outcome you were hoping for. If there’s anything further we can assist you with, please don’t hesitate to get in touch with our customer care team.

Valorada con 5 estrellas sobre 5

The absolute best

The absolute best! Have been ordering from Croía for years. I wear my necklace every single day including in water and it has never tarnished and still looks brand new, I have it over a year. Everything about the brand is perfection

3 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

AMAZING ❤️‍🔥

The best affordable tarnish free jewellery!! Such luxurious pieces, feel like an IT girl when I wear them🤍 Amazing brand with gorgeous girls that work behind the scenes, with stunning attention to detail!!

20 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Gold knot earrings

Got my gold knot earrings in December and wear them everyday yet they are still in perfect condition.I found it so hard to find jewellery that don’t rust and now I finally have have found everyday staples.

25 de diciembre de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Beautiful high quality jewellery

I absolutely love Croía! I have been purchasing pieces from them the last few years and have built up a lovely collection. I wear Croía everyday and because of this I especially love the tarnish free aspect! From the packaging to the jewellery itself, everything feels thoughtfully designed.

19 de marzo de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

High quality pieces

High quality pieces! Love their pieces, highly recommend ❤️

19 de marzo de 2026
Opinión espontánea
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Respuesta de CROÍA Jewellery

Hey Amy, thanks so much taking time to leave us such a lovely review. We appreciate your support x

Valorada con 5 estrellas sobre 5

Jewlery always in perfect conditon

Packaging is very aesthetically pleasing and shipping is always very quick, I have purchased 3 of the hoop earrings from the capsule collection and of course they never fail - my favourite pieces of jewlery by far! X

20 de febrero de 2026
Opinión espontánea
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Respuesta de CROÍA Jewellery

Hey Maddison, thanks so much taking time to leave us such a lovely review. We appreciate your support x

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