Crown Gas & Power Opiniones 

232
•
TrustScore: 5 sobre 5

4,8

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Natalie Cross was extremely helpful, friendly, and efficient throughout. She responded promptly to any queries and made the whole process smooth and straightforward. I really appreciated her support.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Natalie Cross was very helpful and professional,I could not have asked for a better service ,she is an asset to your company. Kulvinder Sahota

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I work closely with Lucy B and Lorenzo at Crown and can honestly say their customer service is top class. They are always happy to help and will happily point me in the right direction even when it'... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I’d like to say a "BIG thank you to Lucy Bird" for all your support and help over the past year. As with many businesses, having invoices come through on time, especially around month-end, is so i... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de energía
  2. también en la categoría
  3. Empresa de gas
  4. Proveedor de energía renovable

Escrito por la empresa

Crown Gas & Power is an award-winning business energy supplier to the commercial sector. We have been supplying energy to businesses since 2001 and are renowned for our competitive prices and our first-class customer service.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

232 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 24 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,8

Todas las opiniones

(232)

72 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Natalie Knight is a star

Natalie Knight in Finance has taken over our accounts and has been very helpful. Our queries have been understood and resolved promptly. Big thanks to Natalie for the support.

22 de noviembre de 2023
Opinión espontánea
Logotipo de Crown Gas & Power

Respuesta de Crown Gas & Power

Thank you so much for taking the time to provide feedback - Nat is thrilled to receive such a great rating. Don’t hesitate to reach out if there’s anything else we can assist you with.

Valorada con 1 estrellas sobre 5

I'd rather give minus stars

I'd rather give minus stars, complete shower of a company, promised email quote, no response, reminded them, no response, reminded again and promised response, useless shower

21 de noviembre de 2023
Opinión espontánea
Logotipo de Crown Gas & Power

Respuesta de Crown Gas & Power

Dear Mr Martin,
Thank you for taking the time to leave a review. We are sorry you have cause for concern.

The matter has been forwarded to our Complaints department for investigation and resolution.
Please email complaints@crowngas.co.uk with

• Company name
• Postcode
• Meter Point Reference Number (MPRN)

We will locate your file, investigate as a priority and respond to you directly.

Kind regards,
Crown Gas & Power

Valorada con 5 estrellas sobre 5

Rachael

Rachael - Key Accounts credit controller is excellent and gets billing corrected in a efficient and timely manner. She understood the query and responds promptly

16 de noviembre de 2023
Opinión espontánea
Logotipo de Crown Gas & Power

Respuesta de Crown Gas & Power

We appreciate your feedback and are delighted to know Rachael is exceeding your expectations. Your satisfaction is our top priority. If there’s anything we can do to improve our offering, please let us know!

Valorada con 5 estrellas sobre 5

A good Credit Controller does more than…

A good Credit Controller does more than just chase customers for payments. They have to be able to read conversations, lend a sympathetic ear at times and help resolve any issues, which is what Rachael has done for us, having worked closely together for the last year she's has been a great help and the best person for the job.

17 de noviembre de 2023
Opinión espontánea
Logotipo de Crown Gas & Power

Respuesta de Crown Gas & Power

We are so grateful for your kind words and 5-star rating! We are glad you hear you have had a positive experience with Rachael. Thank you for taking the time to provide feedback

Valorada con 5 estrellas sobre 5

Great customer service

I was able to liaise with Natalie in respect of reconciling an account. She was extremely helpful, polite & professional. She was able to resolve my queries quickly and efficiently. Brilliant customer service. Thank you!

16 de noviembre de 2023
Opinión espontánea
Logotipo de Crown Gas & Power

Respuesta de Crown Gas & Power

Thank you for the 5-star rating! Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you.

Valorada con 5 estrellas sobre 5

Very good service

Mohammed dealt with my query quickly and was very helpful with my questions with a good outcome for my client.

14 de noviembre de 2023
Opinión espontánea
Logotipo de Crown Gas & Power

Respuesta de Crown Gas & Power

We are so glad you had a positive experience with Mohammed. Your support is invaluable to us.

Valorada con 5 estrellas sobre 5

Very helpful!

Mohammed kindly resolved an issue I had with the portal. Went above and beyond to help me retrieve invoices in different ways.
Many thanks!

14 de noviembre de 2023
Opinión espontánea
Logotipo de Crown Gas & Power

Respuesta de Crown Gas & Power

Thank you so much for taking the time to leave us a 5-star review.

Valorada con 5 estrellas sobre 5

Feedback

I have always enjoy speaking to Natalie. She is
always very pleasant and helpful.

14 de noviembre de 2023
Opinión espontánea
Logotipo de Crown Gas & Power

Respuesta de Crown Gas & Power

Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!

Valorada con 5 estrellas sobre 5

Natalie K

I can't thank Natalie enough for the great service she provides to us. We deal with a number of utility companies on a daily basis, not one beats Natalie. She has assisted us through testing times and it is appreciated.

8 de noviembre de 2023
Opinión espontánea
Logotipo de Crown Gas & Power

Respuesta de Crown Gas & Power

Thank you for the 5-star rating - we are so glad you had a positive experience with Natalie. Your support is invaluable to us.

Valorada con 5 estrellas sobre 5

Sorting out accounts

The person I spoke to, Mo Sajid, was not the person I initially tried to make contact with but he went that extra mile to be of help. He quickly came to understand the situation my clients where in and dealt with it in a prompt and professional manner. If only more people where like him then dealing with the utilities would perhaps return to being a positive experience. Well done Mo!

1 de noviembre de 2023
Opinión espontánea
Logotipo de Crown Gas & Power

Respuesta de Crown Gas & Power

We are so grateful for your kind words and 5-star rating! Our team works hard to ensure every customer has a positive experience. If there’s anything else we can do to make your next visit even better, please let us know.

Valorada con 5 estrellas sobre 5

Friendly and helpful

23 de octubre de 2023
Opinión espontánea
Logotipo de Crown Gas & Power

Respuesta de Crown Gas & Power

Thank you for the 5-star rating! Your feedback motivates us to continue providing exceptional service to all our customers.

Valorada con 5 estrellas sobre 5

Mohammed Sajid - A Pleasure To Deal With

This was the second time I have dealt with Mo Sajid and once again he was a pleasure to deal with.
Mo helped me set up a DD; gave me a call back assuring me that the latest invoice did not require a separate manual payment and sent a clear and concise email, summarising all the details - Great Work, Mo!

16 de octubre de 2023
Opinión espontánea
Logotipo de Crown Gas & Power

Respuesta de Crown Gas & Power

Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!

Valorada con 5 estrellas sobre 5

Natalie K is a real star!

Natalie K is an absolute pleasure to deal with.
Her job involves chasing her customers for payment and she does it in such a professional, polite and efficient manner.

She is a real star! Any queries are resolved promptly.
Natalie K is the best credit controller I've ever had to deal with.

Thank you so much Natalie for being amazing at what you do!

9 de octubre de 2023
Opinión espontánea
Logotipo de Crown Gas & Power

Respuesta de Crown Gas & Power

Thank you so much for taking the time to leave us a 5-star review.

Valorada con 5 estrellas sobre 5

Super star Helen Pritchard

I would like to give a MASSIVE thank you to Helen Pritchard , Who has been amazing looking after our accounts and we have built up a good rapport and have a good laugh , and is very patient with me (ha-ha) , May our working relationship continue , Darren Safestyle UK

27 de septiembre de 2023
Opinión espontánea
Logotipo de Crown Gas & Power

Respuesta de Crown Gas & Power

We are so grateful for your kind words and 5-star rating!

Valorada con 5 estrellas sobre 5

Natalie Knight is a breath of fresh air

In my day to day job, I deal with a lot of utility companies, unfortunately this can be a real headache most of the time as the team you speak to work to a script and a strict process, never going outside of this.
Natalie Knight at Crown Gas is a breath of fresh air. She understands our business and how we operate and adjusts her approach to ensure that we work together as a team so we can get things resolved as painlessly as possible (for both parties :-) - THANK YOU NATALIE!

26 de septiembre de 2023
Opinión espontánea
Logotipo de Crown Gas & Power

Respuesta de Crown Gas & Power

Thanks so much for taking the time to leave us a 5-star rating – it’s much appreciated!

Valorada con 5 estrellas sobre 5

Crown Gas Customer service

Natalie Knight is really helpful and always resolves any issues quickly. Crown Gas have been one of the easiest suppliers I have dealt with and Natalie is really great at dealing with queries quickly and politely.

11 de septiembre de 2023
Opinión espontánea
Logotipo de Crown Gas & Power

Respuesta de Crown Gas & Power

We appreciate your feedback and are delighted to know you Natalie was able to resolve your query.

Valorada con 5 estrellas sobre 5

The service provided is highly satisfactory and efficient.

The service provided is highly satisfactory and efficient. I appreciate Natalie Knight for her responsive customer service. She is always available and willing to help and provide helpful information which made resolving issues a breeze. She is always courteous and patient throughout the entire processI highly recommend Crown Gas and Power for their excellent service

18 de agosto de 2023
Opinión espontánea
Logotipo de Crown Gas & Power

Respuesta de Crown Gas & Power

Thank you for taking the time to leave us a review. We are thrilled to hear that you found your experience with us highly satisfactory. Your kind words mean a lot to our team!

Valorada con 5 estrellas sobre 5

First time

First time i have ever had a utility company respond within a few hours and have the problem sorted. Thank you Mo for your help

25 de agosto de 2023
Opinión espontánea
Logotipo de Crown Gas & Power

Respuesta de Crown Gas & Power

We are so grateful for your kind words and 5-star rating! Our team works hard to ensure every customer has a memorable experience. If there’s anything else we can do to make your next visit even better, please let us know.

Valorada con 5 estrellas sobre 5

Credit Control Department

Natalie K from Credit Control Department is such a brilliant person. She is always very helpful and approaching the client in a very polite way, even if the situation is difficult.
That was a huge pleasure to cooperate with you Natalie. Well done!!

9 de agosto de 2023
Opinión espontánea
Logotipo de Crown Gas & Power

Respuesta de Crown Gas & Power

Thank you so much for taking the time to leave us a 5-star review.

Valorada con 5 estrellas sobre 5

Mohammed Sajid​ Was just amazing and a…

Mohammed Sajid​ Was just amazing and a massive credit to your company, very helpful and went the extra mile to sort out everything. Once again thank you.

8 de agosto de 2023
Opinión espontánea
Logotipo de Crown Gas & Power

Respuesta de Crown Gas & Power

Thank you for taking the time to leave us a review - Mohammed is thrilled to receive such a great rating. Please do not hesitate to reach out if there’s anything else we can assist you with.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más