Crown Gas & Power Opiniones 

232
•
TrustScore: 5 sobre 5

4,8

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Natalie Cross was extremely helpful, friendly, and efficient throughout. She responded promptly to any queries and made the whole process smooth and straightforward. I really appreciated her support.... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Natalie Cross was very helpful and professional,I could not have asked for a better service ,she is an asset to your company. Kulvinder Sahota

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I work closely with Lucy B and Lorenzo at Crown and can honestly say their customer service is top class. They are always happy to help and will happily point me in the right direction even when it'... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I’d like to say a "BIG thank you to Lucy Bird" for all your support and help over the past year. As with many businesses, having invoices come through on time, especially around month-end, is so i... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de energía
  2. también en la categoría
  3. Empresa de gas
  4. Proveedor de energía renovable

Escrito por la empresa

Crown Gas & Power is an award-winning business energy supplier to the commercial sector. We have been supplying energy to businesses since 2001 and are renowned for our competitive prices and our first-class customer service.


Información de contacto

4,8

Excelente

TrustScore: 5 sobre 5

232 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 100% de las opiniones negativas

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4,8

Todas las opiniones

(232)

72 opiniones en los últimos 12 meses

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Helpful

Helpful, friendly and proactive. Melanie T from their customer services team was especially helpful.

19 de agosto de 2024
Opinión espontánea
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Respuesta de Crown Gas & Power

We appreciate your feedback and are delighted to know you enjoyed our service. Your satisfaction is our top priority.

Valorada con 5 estrellas sobre 5

Top Utility Provider

We have been using Crown for a while now and find them to be one of the best utility providers with outstanding customer service.

Helen Pritchard who is our customer credit controller is always responsive and helpful.

Highly recommend.

20 de agosto de 2024
Opinión espontánea
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Respuesta de Crown Gas & Power

Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!

Valorada con 5 estrellas sobre 5

Inherited Crown Gas & Power from a site…

Inherited Crown Gas & Power from a site we purchased and Helen from Credit control was excellent throughout the transitioning period and resolved any issues we had promptly and kept us updated.

19 de agosto de 2024
Opinión espontánea
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Respuesta de Crown Gas & Power

Thank you for sharing your experience! We’re grateful to have you as a valued customer. Please don’t hesitate to reach out if there’s anything else we can assist you with.

Valorada con 5 estrellas sobre 5

Great Service from Natalie

Natalie at Crown has always been the most helpful with quick and efficient responses which is massively appreciated. Thank you.

15 de agosto de 2024
Opinión espontánea
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Respuesta de Crown Gas & Power

We appreciate your feedback and are delighted to know you enjoyed our service. Your satisfaction is our top priority!

Valorada con 1 estrellas sobre 5

Avoid

We inhertited Crown Gas & Power via a property purchase. I elected to chage supplier and before I even received their final invoices I received two very aggressive chasing letters - one of which was threatening me with court action. Thank goodness we are leaving them immediately.

5 de agosto de 2024
Opinión espontánea
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Respuesta de Crown Gas & Power

Dear Eimear Maguire,

Thank you for your feedback. I am sorry you have had cause for concern.

As a gas supplier, it is essential that in the event of non-payment, we follow a strict process in order to set customer expectations. This includes, Invoice issue, Notification of non-payment, Final reminder letter and notice to prevent disconnection. Further information can be found via the following link: www.crowngas.co.uk/customer-support/worried-about-your-bills.

Alternatively, if you would like us to investigate the matter, please email our dedicated Complaints department via the following email address, who will complete a thorough investigation: complaints@crowngas.co.uk

Please include any of the following:
Site name:
Site reference:
Postcode:
Meter Point Reference Number (MPRN):

Kind regards,
Crown Gas & Power

Valorada con 5 estrellas sobre 5

Great service

Great service, incredibly friendly and helpful team! I have been working alongside Helen Pritchard for a while now and cannot fault her time and dedication to helping, not only myself but also my team with any queries we have had!
Helen is a credit to the company 🏆

19 de julio de 2024
Opinión espontánea
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Respuesta de Crown Gas & Power

We appreciate your feedback and are delighted to know you enjoyed our service. Your satisfaction is our top priority!

Valorada con 5 estrellas sobre 5

Credit Control Review

I am new to role and needed support. Helen from Credit Control, was amazing. Polite, friendly, patient and extremely supportive.

Wouldn't normally leave a review but credit where credit is due.

18 de julio de 2024
Opinión espontánea
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Respuesta de Crown Gas & Power

Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us!

Valorada con 5 estrellas sobre 5

Always a great experience dealing with Crown

Always a great experience dealing with the team at Crown Gas & Power.

They always take a proactive approach to understand if we have issues.

Emma Clark​​​​ is our dedicated Credit Controller and is a pleasure to deal with. Also Ocean as our Account Manager who is brilliant.

Big thank you from the team at Signature Energy

17 de julio de 2024
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Respuesta de Crown Gas & Power

Wow! We are blown away by your review! Thank you for your kind words and support. We’re grateful to have you as a valued customer.

Valorada con 5 estrellas sobre 5

Emma Clark - Thanks for all your hard work as always!

Emma Clark is great to work with. She is our credit controller for our consultancy. She is extremely helpful and is there for anything we need at all times.

Keep up the great work Emma! As I always say, your a star!

16 de julio de 2024
Opinión espontánea
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Respuesta de Crown Gas & Power

Your feedback made our day! We are ecstatic to hear that you had a great experience with us.

Valorada con 5 estrellas sobre 5

Helen Pritchard - Credit Control

Big thank you to Helen Pritchard in Credit Control who has helped me sort out and set up our new Direct Debit Mandate. Very helpful, professional and easy to talk to. Thank you again.

16 de julio de 2024
Opinión espontánea
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Respuesta de Crown Gas & Power

Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!

Valorada con 5 estrellas sobre 5

Super Efficient

Super Efficient

Melanie T was on it from the minute she picked up the phone, Knowledgeable, efficient and answered all my queries
Great job CG&P!

11 de julio de 2024
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Respuesta de Crown Gas & Power

Thank you for the 5-star rating! We are thrilled to know that you enjoyed our service.

Valorada con 5 estrellas sobre 5

Mohammed Sajid was very helpful in…

Mohammed Sajid was very helpful in helping us with gaining access to the portal and putting our account on hold while we process the missing invoices. We deal with a lot of utility companies who are mostly unhelpful so it is very pleasing to get someone who was so helpful.

8 de julio de 2024
Opinión espontánea
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Respuesta de Crown Gas & Power

Many thanks for the 5-star rating. If there’s anything we can do to improve our offering, please let us know!

Valorada con 5 estrellas sobre 5

Julie Neary - Star Employee

Julie Neary has helped with our account since the beginning and is always the most helpful.
Keeps you informed during the process of any request and has infinite patience for all my emails!
Thanks Julie

4 de julio de 2024
Opinión espontánea
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Respuesta de Crown Gas & Power

Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!

Valorada con 5 estrellas sobre 5

Exceptional service - Natalie Knight

I recently received exceptional service from Natalie Knight, who is friendly and very helpful. Natalie assisted us for creating an online account, setting up all the payments to be taken by direct debit and everything that we needed was sorted so quickly. Her professionalism and helpfulness made us more convenient in dealing with Crown Gas; not only with this experience but also in previous occasions too.

24 de junio de 2024
Opinión espontánea
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Respuesta de Crown Gas & Power

Thank you very much for your feedback. It is greatly appreciated. We are delighted to know you are enjoying our service. Your satisfaction is our top priority.

Valorada con 5 estrellas sobre 5

New supplier

We have recently swapped our multiple gas contracts to Crown. Helen was very helpful today helping to sort out the invoices and setting up the direct debit. Very professional. Thank you!

17 de junio de 2024
Opinión espontánea
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Respuesta de Crown Gas & Power

Thank you for the 5-star rating! We are thrilled to know that you enjoyed our service.

Valorada con 5 estrellas sobre 5

Emailed my request for copy invoices for a new account.

Emailed my request for copy invoices and DD mandate and Helen immediately telephoned me and then sent what i required and linked my new account to my other accounts in the portal.
Very good, no hassle service given by Helen Pritchard.
Great communication. Thank you

11 de junio de 2024
Opinión espontánea
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Respuesta de Crown Gas & Power

We appreciate your feedback and are delighted to know you enjoyed our service! Your satisfaction is our top priority.

Valorada con 5 estrellas sobre 5

Afternoon

Afternoon

Natalie Knight has provided RMG with exceptional service, she is always eager to help with any query's we have raised with her. I look forward working with her for the foreseeable future.

Many Thanks Onur.

6 de junio de 2024
Opinión espontánea
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Respuesta de Crown Gas & Power

Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!

Valorada con 5 estrellas sobre 5

Thank You, Helen!

Helen has been a great help, always gets back to me the same day regarding queries and never makes a mistake, which is extremely rare from my experience! Bills are always on time and correct, we've just switched our electricity provider to Crown as a result of the experience we've had on the gas account. Thank you!

29 de mayo de 2024
Opinión espontánea
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Respuesta de Crown Gas & Power

Thank you for sharing your experience with us! We are thrilled to hear that you had a great experience with us.

Valorada con 5 estrellas sobre 5

Mohammed Sajid was extremely helpful…

Mohammed Sajid was extremely helpful today and very efficient. A real credit to the Crown Team, great customer service.

29 de mayo de 2024
Opinión espontánea
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Respuesta de Crown Gas & Power

We are so grateful for your kind words and 5-star rating! Our team works hard to ensure every customer has a memorable experience.

Valorada con 5 estrellas sobre 5

Customer Service

Very responsive customer service from Natalie - highly recommend.

22 de mayo de 2024
Opinión espontánea
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Respuesta de Crown Gas & Power

Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team!

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