The Cruise Line Opiniones 

499
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I have never been on a cruise before, and I was helped by Paul, who guided and advised me beautifully. He made the whole experience in booking my cruise effortless and he was determined to make sure... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Great Staff - We have had Jess as our favourite cruise agent for many years - always helpful and really efficient. Have booked many cruises Accross lots of companies- never had a problem Trust... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

As always Benedict is knowledgeable professional and always quick with a call back. Third time booking and we know it won’t be our last. Excellent service

La empresa ha respondido

Valorada con 5 estrellas sobre 5

From enquiry to booking Jess took care of all we needed, she was amazing, took us through all the layouts of the deck and ship, and explained everything well, she found us a room in the right area, a... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Agencia de viajes en crucero

Escrito por la empresa

Founded in 1993, The Cruise Line is an award-winning, family-owned luxury cruise specialist based in West Sussex, England. Our partnership with renowned cruise operators, including Silversea, Cunard, Oceania Cruises and Windstar Cruises, enables us to provide our valued clients with unbeatable fares and exclusive cruise deals you won't find anywhere else.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

499 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

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4,9

Todas las opiniones

(499)

210 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Second booking with The Cruise Line

Second booking with The Cruise Line. Lauren was terrific. Quick, efficient and always friendly and helpful. After my enquiry cabins, flights and hotel rooms were held until finally decided and confirmed 4days later - excellent service!

9 de junio de 2026
Opinión espontánea
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Respuesta de The Cruise Line

Really glad we could hold everything together while you made your decision!

Have a fantastic trip 🚢

Valorada con 5 estrellas sobre 5

Lauren made the whole cruise booking process easy.

We have just made a cruise booking on Explora 11 with Lauren as our booking agent.
We have used Lauren when booking previous cruises & always had exceptional service. Our latest booking was no exception. Lauren was able to secure direct flights in and out of Athens and gave us several options of pre-cruise hotels. Lauren is extremely professional and makes the whole process seamless. All documentation including airline bookings arrived promptly. Cruise package price was very competitive. Would highly recommend.

11 de junio de 2026
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Respuesta de The Cruise Line

What a fantastic review, thank you! Athens flights and hotel options can be quite the puzzle, so I'm really pleased we got it all lined up perfectly for you.

Explora II is such a special ship - you're going to have a wonderful time on your luxury cruise! 🚢

Valorada con 5 estrellas sobre 5

Very pleasant agent

Very pleasant agent, who explored various options and came up with something much much better than we'd be quoted elsewhere.

11 de junio de 2026
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Respuesta de The Cruise Line

That's great to hear! Have a wonderful cruise 🚢

Valorada con 5 estrellas sobre 5

Great service and a good outcome!

Lauren was very helpful in providing details about two potential holidays I was thinking about. She was patient and understanding when I needed time to think about things and was able to extend a 'hold' on the holiday until I was happy with my choice.
Additionally she suggested information for tours and filling my time before a flight. Very helpful, thank you.

5 de junio de 2026
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Respuesta de The Cruise Line

So pleased we could hold everything while you weighed up your options, and for the pre-flight suggestions!

Have a fantastic cruise 😊

Valorada con 5 estrellas sobre 5

Very pleasant and helpful

Very pleasant and helpful. Managed to answer all out queries and organise extra items needed.

5 de junio de 2026
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Respuesta de The Cruise Line

Thank you for your review!

Valorada con 5 estrellas sobre 5

Nikki.😀

Nikki.😀
Helpful,knowledgable,efficient,friendly.

4 de junio de 2026
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Respuesta de The Cruise Line

Thank you for your feedback Ishbel! Enjoy your luxury cruise 😊

Valorada con 5 estrellas sobre 5

The staff as always were helpful and…

The staff as always were helpful and provided a prompt and responsive service. Good value for money.

1 de junio de 2026
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Respuesta de The Cruise Line

Thank you, we appreciate you taking the time to leave feedback! Have a wonderful cruise! 🚢

Valorada con 5 estrellas sobre 5

Again Great Service from Jess

We book a number of cruises a year with Jess and, as ever, she was on the ball. Jess always responds on a timely basis and yet again produced the result we were looking for.

29 de mayo de 2026
Opinión espontánea
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Respuesta de The Cruise Line

Always a pleasure working with you! Looking forward to the next one! 🚢

Valorada con 5 estrellas sobre 5

First class experience

Excellent product knowledge so able to assist you in making the best decision on cabin location.

Once booked excellent communication and clear information in the booking you have made

26 de mayo de 2026
Opinión espontánea
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Respuesta de The Cruise Line

Getting the cabin location right can make such a difference, so I'm really glad we could steer you in the right direction. Have a wonderful cruise! 🚢

Valorada con 5 estrellas sobre 5

So far so good

Ash Was very helpful when booking our holiday, we asked all sorts of things, from the weather in St Tropez, to which was best side of ship,single beds to juggling sensible flight times, all answered courteously, hope holiday works out as expected. Colin

22 de mayo de 2026
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Respuesta de The Cruise Line

Getting everything right for you is exactly what we're here for! Hope you have a fantastic cruise next month 😊

Valorada con 5 estrellas sobre 5

Jess Garwood Fantastic

Just spent the past 2 weeks negotiating a deal with the fantastic Jess Garwood for our trip of a lifetime to Alaska next July 2027 including the Rocky Mountaineer. Amazing courteous, knowledgeable customer service from Jess. Nothing was too much trouble even though I changed my mind several times. Very patient and tolerant. Nothing was too much trouble and her expertise and knowledge of the trip was outstanding and her recommendations for the itinerary are perfect. Thank you Jess. Great itinerary you gave me everything I asked for is included. Can't wait for July 2027.

20 de mayo de 2026
Opinión espontánea
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Respuesta de The Cruise Line

Aww thank you! Alaska and the Rocky Mountaineer is such an incredible combination, you're going to have the most amazing time.

Working through all the options with you was a pleasure, not a problem at all! Just wanted to make sure we got it absolutely spot on, and I'm thrilled you're happy with the final itinerary.

July 2027 will be here before you know it - enjoy the countdown! 😊

Valorada con 4 estrellas sobre 5

Good service

Very helpful and phoned back when they said they would also helped with giving us a choice of flights

18 de mayo de 2026
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Respuesta de The Cruise Line

Glad we could help with the flight options and get back to you on time. Have a brilliant trip! 🚢

Valorada con 5 estrellas sobre 5

First Class Service

We have been very pleased with the service and professionalism provided by Paul Andrews and the team for many years at The Cruise Line. I would, without hesitation recommend their services.

8 de mayo de 2026
Opinión espontánea
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Respuesta de The Cruise Line

Thank you so much for your continued trust over the years - it really means a lot. It's been a real pleasure working with you both.

Looking forward to many more cruises ahead! 🚢

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