I looked at the reviews for CuddleCo before placing an order and decided to risk it. I have to say I had no issues with my order and the products I purchased were of good quality and would have no iss... Ver más
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Consulta las opiniones de los clientes
Bought a cot for our daughter. The base didn't fit and made the sides wedge out. Spent an hour sending different photos to the ai agent who kept asking the same questions, now its two days later and s... Ver más
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If I could give this company 0 stars I would. My Clara cotbed arrived with pieces missing. I have contacted customer services over 10 times in the past month and had no response. My baby has outgrown... Ver más
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I ordered an 'Etta chair' from the website and it arrived with no screws to fit the legs. Have attempted to contact them but so far no luck and judging by the other reviews I may need to return it and... Ver más
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Información sobre la empresa
Escrito por la empresa
At CuddleCo, we design nursery furniture and baby essentials combining safety, comfort, and practicality to support everyday family life. From the first nights through to the toddler years and beyond, our collections are created to grow with your child while fitting effortlessly into your home. Based in Manchester, UK, we are a dedicated team of designers, product specialists and parents. Our experience shapes everything we create, from cot beds and nursery furniture sets to playroom furniture and baby accessories, helping families feel confident from day one.
Información de contacto
2 Brindley Road, M16 9HQ, Manchester, Reino Unido
- customerservice@cuddleco.co.uk
- cuddleco.co.uk
2,2
Malo
216 opiniones
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Terrible Customer Service - AVOID
I first contacted CuddleCo a month ago for spare parts to convert my Luna cot into a bed. I wasted 2 weeks with multiple back and forth emails to their AI bot and was even told to contact their Doona team.
Finally, almost 2 weeks ago a person at CuddleCo sent me an invoice for shipping payment and said the parts would arrive within 1-4 days. The tracking status for my delivery says it has been delayed.
I have chased a CuddleCo numerous times but have received no replies to my emails and their live chat is now not working. I’ve even contacted DLH for an update who said the issue lies with CuddleCo.
The level customer service is unacceptable. Happy to send me an invoice and take my money. But can’t be bothered to keep me updated on my delivery and leave me to chase up the issue.
20 de agosto de 2026
Opinión espontánea
Respuesta de CuddleCo
Hi,
Sorry to hear about your experience and understand the frustration it must have been after spending so much time trying to arrange the spare parts for your Luna cot.
Having reviewed your order, we can see that the spare parts have now been resent and that you are currently in contact with our customer service team regarding the delivery. We’re sorry for the delay and for the frustration caused while trying to get this resolved.
We also apologise for the confusion during your initial contact with us, and appreciate that being directed to the wrong team added unnecessary frustration to the process.
Kind regards,
CuddleCo
Doona Trike replacement harness - customer care not responding
Ordered a Doona Trike replacement harness on 11 August. I paid 29.99 for the harness and next day delivery at 6.99. CuddleCo contracted DHL to send it. It never arrived. I have contacted CuddleCo but it’s now been 4 days since they said they have escalated the query. They never respond. Very disappointing.
11 de agosto de 2026
Opinión espontánea
Respuesta de CuddleCo
Hi
We’re very sorry to hear about the delay with your replacement harness order and appreciate the frustration particularly after paying for next day delivery.
We can see that your delivery query has been escalated to our courier for investigation. We also appreciate that waiting for an update is frustrating and we will escalate this again now.
We sincerely apologise for the delay and for the lack of communication while we work with the courier to establish what has happened to your parcel. We’re continuing to follow this up and will work to get this resolved as quickly as possible.
Kind regards,
CuddleCo
4 months since ordering - still no products
Ordered in April, only advised of delivery delays when I chased. Part of my order was ready but they refused to deliver that part.
We have had to purchase temporary storage solutions due to the delay.
Formal complaint made via email but no reply from the team.
Would not recommend this company.
16 de agosto de 2026
Opinión espontánea
Respuesta de CuddleCo
Hi Sam
We’re sorry to hear about your experience and understand how frustrating the extended wait for your order has been.
Your order was placed around the time this product moved to pre-order, and we appreciate that you were originally expecting the item to be available immediately. We understand that you subsequently spoke with our customer service team and confirmed that you were happy to wait for the August delivery.
Unfortunately, the expected August arrival has since been pushed back by a further two weeks due to delays affecting the shipment to us. We sincerely apologise for this additional delay and appreciate how disappointing it is, particularly after you had already been waiting for your order.
We appreciate your patience and understanding while we work to get the stock to us and fulfil your order as soon as possible.
Kind regards,
CuddleCo
Terrible customer service and faulty…
Terrible customer service and faulty product so I am unable to use the dresser for my daughters room, out of pocket of hundreds of ££ and no response from the company despite multiple emails and calling them.
They arranged a replacement part fairly promptly after I chased them for a week, they delivered it to the wrong address despite confirming to me it was going to my correct address then ignored my emails and calls asking for them to fix the delivery address. This resulted in my order going half way across the country where I cannot get it.
Do not bother shop with them, it’s fine until you get a problem with the product. The product I had an issue with was the Torsten dresser where one part of the drawers was bigger than the rest so the final drawer does not fit together. Warranty covers it but the company are not capable of sorting the delivery.
UPDATE 20th Aug 2026 (first opened my issue with CuddleCo July 30th)-
CuddleCo replied to my review saying my issue has been resolved when that is clearly not true. Instead they contacted DHL then assured me that the package had been rerouted and I will received it in 1-2 working days. What actually happened is DHL returned my package to CuddleCo and despite my many emails asking for an update on where my replacement package is and when it will be delivered to me they have continued to ignore my emails. It’s now a week on from that last communication from them and I am still left ££ out of pocket and unable to use the dresser for my 2 yr olds room. Terrible customer service. I will not be purchasing from this company and do not recommend them.
12 de agosto de 2026
Opinión espontánea
Respuesta de CuddleCo
Hi
We’re really sorry to hear about the issues you experienced with your Torsten dresser and for the frustration caused while arranging the replacement.
We understand that the issue has now been resolved and that a replacement dresser has been provided. The Torsten is made from solid wood, which is a natural material and can, over time, be affected by changes in temperature and humidity, potentially causing some natural movement or warping. However, we appreciate that this was not the experience you expected from your new dresser and were happy to arrange a replacement for you.
We sincerely apologise for the inconvenience caused around the wrong delivery address and hope you’re now able to enjoy your new dresser.
Kind regards,
CuddleCo
No complaints
I ordered from this website before I saw these reviews but wasn’t disappointed. I recall it saying delivery 4-5 days, it did take two weeks from ordering to receiving the item but that was fine for us. I got a text asking me which day suited for that week or the following week. I said a date and it was delivered.
My partner didn’t seem to complain too much about building the cot and changing table so that’s a good sign!
I thought the quality is pretty good, cot and changing unit/drawers are sold and the drawers are spacious.
29 de julio de 2026
Opinión espontánea
Respuesta de CuddleCo
Hi Katie
Thanks so much for taking the time to share your experience with us. We’re pleased to hear that your order arrived safely and that you were happy with both the delivery process and the quality of your new nursery furniture.
We’re especially glad to hear that your partner survived the cot and changing table assembly!
We hope you enjoy your new furniture and wish you all the best with your growing family.
Kind regards,
CuddleCo
I have ordered a wardrobe on 26th July…
I have ordered a wardrobe on 26th July and paid £20 for delivery. Last week I got told it had been dispatched and got contacted by the courier to choose a date for it to be delivered. I chose Monday and booked the day off work so I would be in to receive it. On Monday I received an email to say they are unable to deliver as Cuddle Co haven’t dispatched by item yet even though they told me over email they had dispatched it last week. I can’t contact the company as they aren’t answering the phone or emails. I either want this item delivering or cancelling.
5 de agosto de 2026
Opinión espontánea
Respuesta de CuddleCo
Hi
We’re very sorry to hear about your experience and understand the frustration, particularly after taking time off work for the expected delivery.
We've tried to find your order and believe your wardrobe was successfully delivered on 10 August. However, we sincerely apologise for the conflicting dispatch information you received and for the inconvenience caused.
We also appreciate your frustration around trying to contact us and apologise that you didn't receive the level of communication you should expect from us.
We hope you’re happy with your new wardrobe, and thank you for your patience while this was resolved.
Kind regards,
CuddleCo
TERRIBLE
TERRIBLE! Do not order from this company.
I placed an order for 2 wardrobes. Only one of the two was delivered yet my whole order was marked by CuddelCo as having been delivered.
I have tried to contact the company multiple times through multiple channels - social media, telephone, email and live chat. They do not respond. Their items are not cheap and it’s a significant amount of money that I have lost.
30 de julio de 2026
Opinión espontánea
Respuesta de CuddleCo
Hi,
We’re very sorry to hear about your experience and understand your frustration.
Having reviewed your order, we can see that we were unfortunately only able to fulfil one of the two wardrobes you ordered, and the second wardrobe has since been refunded. We sincerely apologise for the disappointment this caused and for any lack of communication regarding your order.
We appreciate that this was not the experience you expected, and we’re sorry for the inconvenience caused. Thank you for taking the time to share your feedback with us.
Kind regards,
CuddleCo
Poor Customer Service & No Delivery
After placing my order I received an email from the courier company asking me to book delivery for March 2027. CuddleCo got in touch to say this was a mistake and booked my delivery for 29/07. No delivery and no contact. I contacted the courier company myself who said they have no record of the order.
I have not yet received any email responses and there is never anybody available to speak with on their live chat.
28 de julio de 2026
Opinión espontánea
My order for a cot was cancelled prior…
My order for a cot was cancelled prior to delivery via the delivery app, no warning or notification and still no response from cuddleco as to why. Terrible customer service and cannot get hold of cuddleco, no response received from them after my enquiry. Would not recommend this company to anyone.
19 de julio de 2026
Opinión espontánea
Respuesta de CuddleCo
Hi
We’re very sorry to hear about your experience and understand how disappointing this must have been, particularly after arranging a delivery slot.
Having reviewed your order, the cot you purchased was unfortunately no longer available due to an unexpected stock discrepancy on one of our clearance lines. We sincerely apologise that you were not informed before the delivery was cancelled, and we appreciate how frustrating this must have been.
Our team should have contacted all affected customers to offer either a suitable alternative at the same price or a full refund, along with a goodwill gesture towards a future full-priced purchase, it sounds like this hasn't happened in your instance which we will look into now for you. We also apologise for the delay in responding to your enquiries and for the inconvenience caused throughout this process.
Kind regards,
CuddleCo
Customer service is awful and poor…
Customer service is awful and poor quality furniture, spent close to a £1000 on furniture and had nothing but issues with the chest of drawers. Been back and forth to customer service to try resolve this for over a month now as item is still under warranty, and still no closer to getting a replacement item.
23 de junio de 2026
Opinión espontánea
Ordered a cot, not arrived, no communication
Ordered a cot in the sale online 2 weeks ago, booked a delivery slot with the courier who since informed us that the order was cancelled by the supplier. The order is still showing as processing online. We have not received any communication despite contacting the company three times.
9 de julio de 2026
Opinión espontánea
Respuesta de CuddleCo
Hi
We’re very sorry to hear about your experience and understand how disappointing this must have been, particularly after arranging a delivery slot.
Having reviewed your order, the cot you purchased was unfortunately no longer available due to an unexpected stock discrepancy on one of our clearance lines. We sincerely apologise that you were not informed before the delivery was cancelled, and we appreciate how frustrating this must have been.
Our team has contacted all affected customers to offer either a suitable alternative at the same price or a full refund, along with a goodwill gesture towards a future full-priced purchase. We’re also sorry for the delay in responding to your enquiries and for the inconvenience caused throughout this process.
Kind regards,
CuddleCo
I placed a order for a single walldrobe…
I placed a order for a single walldrobe and wooden shelf unit, for my Grandchild.
The walldrobe arrived damaged!
I made One phone call to Joanne ( customer service 10 out off 10 )
A replacement was sent.
I highly recommend 👌
I definitely will be returning in the near ☺️ Future placing more order's.
Thankyou cuddle Co very much .
16 de julio de 2026
Opinión espontánea
Respuesta de CuddleCo
Hi,
Thank you so much for taking the time to leave us such a lovely review.
While we're sorry your wardrobe arrived damaged, we're delighted to hear we were able to resolve the issue quickly for you.
We hope your grandchild enjoys their new furniture, and we look forward to welcoming you back when you're ready to place your next order.
Kind regards,
CuddleCo
2nd attempt at ordering from the…
2nd attempt at ordering from the company. Still undelivered and no refund this time. They are refusing to cancel the order and refunding me so now seeking legal advice. Disgusting service from a company that are suppose to make things easy for pregnant women and mothers.
Filling in reviews to get your attention as you’ve ignored my email. Company is a scam.
16 de julio de 2026
Opinión espontánea
Respuesta de CuddleCo
Hi,
We’re sorry to hear about your experience and the concerns you’ve raised.
We understand from your review that you have already contacted our customer service team. Unfortunately, we’ve been unable to identify your order from the information provided, so we’re unable to investigate the circumstances or comment on your specific case.
We sincerely apologise for the frustration caused and appreciate the opportunity to investigate this further.
Kind regards,
CuddleCo
refused room of choice despite paying £20
Delivery company refused room of choice delivery, Cuddleco unhelpful at resolving.
Cuddleco only allow ‘room of choice delivery’ which is £20, for furniture orders over a specific value. The delivery arrived on time however the delivery company refused to deliver to room of choice. I have video evidence on Ring of my husband asking them to take it upstairs and the delivery company refusing, the left the boxes (which clearly all state ‘2man’) in the entrance to the back of the house. As I am 6 months pregnant I cannot help my husband carry these heavy boxes. I contacted CuddleCo who have been reluctant to provide support except to ask the delivery company to come back, over a week after the first delivery, to move the boxes upstairs which is totally impractical. Obviously I have had additional help to come over and move the boxes as they are blocking access to my kitchen. A simple solution would be to offer the refund but CuddleCo are reluctant to do this. I was planning to order more items from them but now won’t be after this experience. Their customer service reps are slow to respond and you will be passed from one rep to the other so there is no continuity.
10 de julio de 2026
Opinión espontánea
Respuesta de CuddleCo
Hi
We’re really sorry about your experience, particularly after paying for our room of choice delivery service.
We agree that the delivery did not meet the standard we expect from our delivery partner. We raised this with them immediately and liaised with them to understand why the room of choice service was not completed as agreed and to try and offer you an option to resolve the issue.
We also refunded the room of choice delivery charge, if this hasn't been received please let us know as soon as possible, we sincerely apologise for the inconvenience and frustration this caused. Your feedback has been shared with our delivery partner to help prevent this from happening again.
Kind regards,
CuddleCo
Absolutely horrible experience so far
Absolutely horrible experience so far. Ordered a cot and had a call from the home delivery company (courier). On the scheduled day of delivery I called the delivery company up to ask when I can expect it and they told me that cuddle do had just cancelled my order. No email, no nothing from them. Probably one of the poorest experiences I have had in terms of service recently.
14 de julio de 2026
Opinión espontánea
Respuesta de CuddleCo
Hi
We’re extremely sorry about your experience and understand how disappointing this is, particularly after you’d already been given a delivery date.
Having reviewed your order, it appears the cot you ordered was no longer available due to a stock discrepancy on one of our clearance lines. We sincerely apologise that you were not informed before contacting the delivery company and we should have contacted you prior to this.
Our team is currently contacting affected customers, as there were others, to offer either a suitable alternative at the same price or a full refund and a goodwill gesture towards a future purchase. We’re very sorry for the inconvenience caused and appreciate your patience while we work to resolve this.
Kind regards,
CuddleCo
Never again
The foam doesn’t fit the cover , all of it is far too big including the ball pit - small soft play and ball pit ordered. 3 hours down only 2 items able to put the covers on and ball pit will not fit. Absolute shambles for £206, wish I didn’t bother. Material already ripping on the smaller items, refund and return needed asap.
11 de julio de 2026
Opinión espontánea
Respuesta de CuddleCo
Hi
Thanks for your feedback and we’re very sorry to hear about your experience with us so far.
Our soft play products do have specific assembly instructions to allow the foam to expand and fit the covers correctly, so we’d like to understand whether these steps were followed before determining the best resolution for you.
Please contact us at customerservice@cuddleco.co.uk with your order details and a member of our team will review and provide any assistance required.
Kind regards,
CuddleCo
I ordered several items
I ordered several items, including a cot and mattress, on 23rd June. The automated response email said I would receive a further message to arrange delivery within 14 days. I hadn't heard anything and none of my items had been delieved within the 14 days. I tried to use the chat function to speak to someone, but there was nobody available. So, I sent a message on 7th July. The automated message said I would receive a reply within 1 working day. I've not heard anything back.
Terrible company and customer service!!
*If I could give 0 star, I would! My order finally arrived and half of the cot is missing! As usual, customer service is unavailable to talk to!
23 de junio de 2026
Opinión espontánea
Respuesta de CuddleCo
Hi
We’re very sorry to hear about your experience and apologise for the frustration caused.
Having reviewed your order, it appears that your order wasn't passed through to our logistics team as it should have been. As soon as we became aware of the issue, we pushed your order through, and we understand that delivery has now been arranged for later this week.
We appreciate the delay and the lack of communication fell below the standard we aim to provide, and we’re sorry for the inconvenience caused. We hope your order arrives as expected and that you’re pleased with your purchase.
Kind regards,
CuddleCo
Storage Unit have strong chemical odour
Product : CuddleCo Storage Unit in Pebble
Batch No, : F5091025UK
After assembling this storage unit, I noticed a very strong chemical odour. I personally experienced headaches and chest tightness while in the room. Was report to their customer service.
4 de julio de 2026
Opinión espontánea
Respuesta de CuddleCo
We’re sorry to hear about your experience and thank you for bringing your concerns to our attention.
We take the quality and safety of our products very seriously. While this is the first report of this nature that we have received for this product, we appreciate this was your experience and are committed to investigating it thoroughly.
We understand that our customer service team have already arranged to collect the product for further investigation and has offered a replacement and/or refund. We hope this demonstrates our commitment to resolving the matter and understanding what has happened.
Kind regards,
CuddleCo
Terrible
After searching around shops we decided on the Cuddleco Remi. Purchased it direct from cuddleco, got a delievery slot and waited for its arrival. On the day it was due to arrive i checked the tracking to see a message on the couiers website to say cancelled. Contacted cuddleco who confimed it was out of stock and would not be delivered. This is a poor way to treat customers, why did cuddleco not contact me if they knew the item was out of stock, instead they kept my money and waited for me. Really dissapointed as this is the set I have had in mind when decorating the nursery.
10 de junio de 2026
Opinión espontánea
Respuesta de CuddleCo
Hi
We’re very sorry to hear about your experience and understand how disappointing this must have been, especially after choosing the Remi set and decorating to accommodate this. Unfortunately, the stock on our system was incorrect and was only discovered when we went to pick your item, we are very sorry about this and are aware it happened to a handful of other customers.
With regards to the delivery to try and speed up the process delivery details are shared with our courier early in the fulfilment process and a delivery slot had already been generated before we realised there was a stock issue.
We also appreciate your frustration at not being informed sooner and sincerely apologise if you did not receive notification of the cancellation. We should have at least informed you via email in these circumstances, and we will review this internally to understand what happened.
Kind regards,
CuddleCo
I would highly recommend Scruffs
I would highly recommend Scruffs, I love their products and the team are incredibly helpful. Thank you 🙏🏼
22 de junio de 2026
Opinión espontánea
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