Fibre cot mattress was delivered with visible dents in the "dent resistant foam"!! Customer services told me they do not consider that I am entltled to a refund as this is as expected and the dents... Ver más
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Consulta las opiniones de los clientes
We ordered a rocking chair (via John Lewis), and there was a faulty part (a screw hole was partially covered and we could not assemble). A very quick email conversation to establish which part was re... Ver más
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What a great experience to find a company actually giving customer support at a level not found in the last decade or so. I e-mailed last night with a query, they replied first thing this morning t... Ver más
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Obaby is one of my fave baby brands. Their products are genuinely of high quality. We have our incredible nursing rocking recliner chair, baby clothing shelf and cot all from Obaby. It’s a trusted bra... Ver más
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Información sobre la empresa
Escrito por la empresa
Award-winning nursery furniture, lovingly made by our family — for yours.
Información de contacto
Cleatham Road, DN21 4JR, Kirton Lindsey, Reino Unido
- 01652 641491
- https://obaby.freshdesk.com/support/tickets/new
- www.obaby.co.uk
4,0
Muy bueno
639 opiniones
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Fibre cot mattress delivered with dents…
Fibre cot mattress was delivered with visible dents in the "dent resistant foam"!! Customer services told me they do not consider that I am entltled to a refund as this is as expected and the dents should settle over time!! I am not prepared to let a baby sleep on the uneven surface. Terrible quality and customer service.
No surprise that my review of the product is not showing on Obaby's website.
19 de septiembre de 2026
Opinión espontánea
Respuesta de Obaby
We’re sorry to hear that you were unhappy with the condition of your mattress upon delivery and understand your concerns regarding the dents, particularly when the product is intended for use by a baby.
We want to reassure you that our Customer Service Team is addressing your concerns and reviewing the reported issue, working with you to reach an appropriate resolution.
We take all product concerns seriously and appreciate you bringing this to our attention.
Replacement part fixed immediately
We ordered a rocking chair (via John Lewis), and there was a faulty part (a screw hole was partially covered and we could not assemble). A very quick email conversation to establish which part was required, and a replacement was shipped out very quickly.
Customer service was excellent, and we are very pleased with the quality of the product once assembled.
15 de julio de 2026
Opinión espontánea
Respuesta de Obaby
Thank you so much for your fantastic 5-star review! 🌟 We’re really pleased to hear that our Customer Service team was able to quickly identify the issue and get the replacement part sent out to you.
We’re delighted that you’re now enjoying your rocking chair and are happy with the quality of the product.
Your kind words mean a lot to our team, and we really appreciate you taking the time to share your experience. 💕
A very pleasant customer experience.
I needed a small replacement part for an OBABY cot bed, the original part on the now older model bed had broken due to three overexcited children jumping up and down on the mattress. I feared I would have to replace the whole bed if I could no longer get a new part from OBABY.
I need not have worried because I sent an enquiry to the company and was promptly informed by an extremely helpful person called Tammy, that my part was still available. I subsequently received a proforma invoice for the part within minutes.
I cannot fault the service provided by the OBABY Customer Experience Team, it was wonderful to be able to deal with a real person, who was prompt, knowledgeable, extremely helpful and did what they said they were going to do.
6 de agosto de 2026
Opinión espontánea
Respuesta de Obaby
Thank you so much for your fantastic 5-star review! ⭐️
We’re delighted to hear that we were able to help you find the replacement part for your cot bed and save you from having to replace the whole bed! It sounds like it has certainly been well-loved by three very enthusiastic children! 😄
We’ll be sure to pass your lovely comments on to Tammy, who will be thrilled to know that her prompt, knowledgeable and helpful service made such a positive difference.
Providing great customer service and being there when our customers need us is something we’re very proud of, so it’s wonderful to hear that your experience with our Customer Experience Team was so positive.
Thank you again for taking the time to leave such a kind review. We really appreciate your support! 💙
I had an amazing experience with Obaby
I had an amazing experience with Obaby, the entire time was absolutely lovely and when i had any questions they were answered as soon as. I would highly recommend them to anyone, really grateful for such amazing service!
10 de julio de 2026
Opinión espontánea
Respuesta de Obaby
Thank you so much for your wonderful 5-star review!
We're delighted to hear that you had such a positive experience with Obaby. Providing friendly, responsive customer service is something we strive for every day, so it's fantastic to know that your questions were answered promptly and that you felt well supported throughout.
Your recommendation means a great deal to us, and we'll be sure to share your kind words with the team.
Thank you for choosing Obaby, and we hope to be able to help you again in the future! 😊
Thea shelf - Poorly designed
The bracket needed to attach to the back of the shelf, to hang it on the wall leaves a 5mm gap at the top of the the unit, whilst the bottom of the shelf is flush with the wall. Makes it look like the shelf is hanging off the wall. Obaby's customer services were very quick to reply, but 'As the gap you have highlighted is approximately 5mm, this falls within normal manufacturing tolerances'. They did also send an alternate bracket, as the one pictured on their website is different to that in the manual that came with the shelf, but, it was the same bracket again anyway. They then advised that 'these updated brackets were introduced as a design revision to allow the shelf to sit closer to the wall than the original brackets shown in the assembly manual'. Very poorly designed. Wouldn't purchase from Obaby again.
13 de julio de 2026
Opinión espontánea
Respuesta de Obaby
Thank you for taking the time to leave your review. We're sorry to hear that you were disappointed with the design of the shelf and that it did not meet your expectations.
We appreciate your feedback regarding the wall gap and the brackets. Whilst the shelf is designed to function within our manufacturing tolerances, we understand that the finished appearance was not what you were hoping for. We're pleased our Customer Services team responded promptly and attempted to assist, but we're sorry we were unable to provide the resolution you were looking for.
Customer feedback is extremely important to us, and we will ensure your comments are shared with our Product Development team for consideration as part of our ongoing product reviews.
Thank you again for your feedback.
What a great experience to find a…
What a great experience to find a company actually giving customer support at a level not found in the last decade or so.
I e-mailed last night with a query, they replied first thing this morning then phoned me followed by an other email with quote ! All before midday.
Obaby will be the first name that I think of in the future !
John Davies
15 de julio de 2026
Opinión espontánea
Respuesta de Obaby
Thank you so much for your wonderful 5-star review, John!
We are delighted to hear about your positive experience with our Customer Services team. Providing prompt, helpful, and friendly support is something we pride ourselves on, so it's fantastic to know that your enquiry was handled quickly and efficiently.
Your kind words mean a great deal to us, and we will be sure to share your feedback with the team. Knowing that Obaby will be the first name you think of in the future is the highest compliment we could receive.
Thank you once again for taking the time to leave such a thoughtful review and for choosing Obaby.
Order arrived on time and was amazing…
Order arrived on time and was amazing customer service would highly recommend this company
14 de julio de 2026
Opinión espontánea
Respuesta de Obaby
Thank you so much for your wonderful 5-star review!
We're delighted to hear that your order arrived on time and that you had such a positive experience with our Customer Service team. Providing excellent products and support to our customers is something we take great pride in, so it's fantastic to know we met your expectations.
Thank you for your recommendation – it truly means a lot to us. We hope you enjoy your purchase, and if we can assist you with anything in the future, please don't hesitate to get in touch.
Absolutely appalling experience
Absolutely appalling experience with Obaby. If I could give zero stars I would!
After just 4 months of normal use, the crib I purchaesed for my son developed a fault with the locking mechanism, making it unsafe for my baby to sleep in. This is a product that is supposed to keep infants safe, so this is completely unacceptable.
I provided Obaby with video evidence clearly showing the fault, yet instead of taking responsibility, investigating the issue properly, or offering a refund or replacement, they simply blamed me and claimed I must have assembled it incorrectly. The crib had been assembled correctly and used without issue prior to this fault developing.
The way this safety concern has been handled is shocking. Rather than putting customer and baby safety first, Obaby chose to dismiss the problem and shift the blame onto the customer.
I have been left with an unsafe crib after only a few months of use and a company that refuses to stand behind its own product. I would strongly advise parents to think twice before purchasing from Obaby. If a product designed for a baby's safety fails, you should expect support—not excuses.
I have had to purchase another crib (different brand of course) which is totally unfair.
13 de julio de 2026
Opinión espontánea
Respuesta de Obaby
Thank you for your feedback. We are sorry to hear that you have been disappointed with your experience.
At Obaby, baby safety is our number one priority, and we take all safety concerns extremely seriously. After reviewing the information provided, we offered to supply replacement parts free of charge as a gesture of goodwill to resolve the issue and ensure the crib could continue to be used safely.
We appreciate your feedback and remain happy to assist should you wish to accept our offer of the replacement parts.
Got a next to me crib as a gift
Got a next to me crib as a gift, looked lovely had a small rip in the side of bed contacted via email a lovely women called Vicky got back to me very promptly I explained my baby was due any day, Vicky got another next to me sent in 2 days. Great customer service thanks again for sorting this so promptly and understanding.
7 de julio de 2026
Opinión espontánea
Respuesta de Obaby
Thank you so much for your wonderful 5-star review!
We're delighted to hear that, despite the initial issue, our Customer Services team was able to resolve everything quickly for you. We'll be sure to pass your kind words on to Vicky, who will be thrilled to know that her prompt support and understanding made a positive difference, especially with your little one due to arrive so soon.
We sincerely apologise that your original bedside crib wasn't perfect, but we're pleased we could get a replacement to you promptly.
Thank you for choosing Obaby. We wish you and your growing family all the very best and hope you enjoy making many precious memories with your new arrival.
Excellent service
I ordered a cot bed from Argos, which was supposed to include a mattress. The cot bed arrived, but the mattress was missing. I contacted Argos, who then informed Obaby. A very pleasant lady from Obaby called me and explained that they had contacted the courier and asked me to allow an additional day for them to resolve the issue. She also mentioned that if the mattress was not delivered by the following day, they would send a replacement. I was pleased to receive the mattress the next day. Obaby was incredibly helpful and managed the situation promptly and efficiently.
23 de junio de 2026
Opinión espontánea
Respuesta de Obaby
Thank you so much for your fantastic 5-star review!
We're sorry to hear there was initially an issue with your mattress delivery, but we're delighted that our team was able to keep you informed and help get everything resolved quickly. Providing prompt, friendly support is something we take great pride in, so it's wonderful to hear that your experience reflected this.
We'll be sure to pass your kind comments on to the member of our Customer Care team who assisted you. We hope you and your little one enjoy your new cot bed, and thank you again for taking the time to share your experience with us!
The product arrived damaged so we…
The product arrived damaged so we filled out the customer service form and they replied almost immediately and are sending out a replacement piece. Brilliant customer service.
29 de mayo de 2026
Opinión espontánea
Respuesta de Obaby
Thank you for your 5-star review! We're sorry that your product arrived damaged, but we're delighted to hear that our customer service team was able to respond quickly and arrange a replacement for you. Providing prompt and helpful support is very important to us, and we're pleased we could resolve the issue. Thank you for your patience and for taking the time to share your experience.
Third time lucky !
Third time lucky !
Lovely Stamford mini cot/bed from Obaby online.Easy website to navigate and order online.one star deducted for dispatch / delivery process which needs to be looked at to see why mishaps with orders happen. Box 2 of cot not sent,support desk were quick and helpful and would send box 2. One base of drawer was sent instead of box2 ! Back on the phone with the very helpful Tammy & Vicky who did get my box 2 of cot delivered very quickly
thank you .
12 de mayo de 2026
Opinión espontánea
Respuesta de Obaby
Thank you for taking the time to leave us a review and for choosing the Stamford Mini Cot Bed.
We're delighted to hear that you found our website easy to navigate and that our support team, particularly Tammy and Vicky, were able to assist you quickly throughout the process.
We sincerely apologise for the issues you experienced with the dispatch and delivery of your order. We understand how frustrating it must have been to receive incorrect items and to have to contact us multiple times. Your feedback is valuable, and we will share it with our logistics team as we continually work to improve our processes and prevent similar issues from occurring in the future.
Thank you for your patience and understanding, and we hope you enjoy your cot bed for years to come.
Had an issue with my cot and needed a…
Had an issue with my cot and needed a replacement part, I emailed them on bank holiday Monday had a reply by Tuesday asking me which part etc, by he Friday lunch time I had the spare part delivered, quick and super friendly service!
4 de mayo de 2026
Opinión espontánea
Respuesta de Obaby
Thank you so much for your 5-star review!
We're sorry to hear that you experienced an issue with your cot, but we're delighted that our team was able to resolve it quickly for you. Providing prompt, friendly, and efficient support is something we take great pride in, so it's wonderful to hear that your replacement part was delivered so swiftly, especially following a bank holiday weekend.
Thank you for taking the time to share your experience. We truly appreciate your kind words and your support.
Amazing customer care and service
Amazing customer care and service. Fantastic friendly, knowledgeable staff that listen to your needs and are very helpful. Would highly recommend. Their products are as wonderful as the staff. A pleasure to do business with and will be using again in the future.
5 de mayo de 2026
Opinión espontánea
Respuesta de Obaby
Thank you so much for your wonderful review and kind words. We’re delighted to hear that you had such a positive experience with both our team and our products.
Providing friendly, knowledgeable service and helping our customers find exactly what they need is something we truly pride ourselves on, so your feedback means a great deal to us.
It has been a pleasure doing business with you, and we look forward to welcoming you back again in the future!
I rarely leave negative reviews
I rarely leave negative reviews, but I feel I have to share my experience.
I purchased a changing unit about a year ago, and the quality has been disappointing from the very beginning. All the drawers felt loose, especially the top drawer, which was shaking and unstable when pulled out. I contacted customer service around April last year to ask for advice, but never received any response.
Over time, the condition has only gotten worse. The top drawer track now frequently gets stuck, and parts of the unit are starting to fall apart. This is far below what I would expect in terms of durability.
What’s equally frustrating is the lack of customer support. Being ignored when raising an issue makes the situation even more disappointing.
If I had the choice again, I would not choose Obaby furniture.
4 de mayo de 2026
Opinión espontánea
Respuesta de Obaby
We’re really sorry to hear about your experience and the issues you’ve described with your changing unit — this is not the standard we aim to provide.
We’ve carefully checked our emails and social media channels but haven’t been able to locate any previous contact from you regarding this matter, which is certainly not the experience we want any customer to have when trying to reach us.
That said, we’re glad to see that you’ve now been in touch with our customer service team. They are actively looking into your case and working hard to resolve this for you as quickly as possible.
We truly appreciate you bringing this to our attention and for your patience while we work towards a solution.
Faulty parts constantly
Bad experience with the item bought it 2x and both of them came with a faulty part.
Another week to have my item in conditions once again.
Also there should be an inspection on the parts before being sent off had numerous items with hair stuck on them too.
15 de abril de 2026
Opinión espontánea
Respuesta de Obaby
We’re sorry to hear about your experience and appreciate your feedback.
After reviewing the details provided, we have only been able to locate one changing unit associated with your order information. We completely appreciate, however, that receiving a faulty part is not acceptable, and we sincerely hope the spare parts that have now been dispatched resolve the issue for you as quickly as possible.
Regarding the concern raised about hair on the products, all items are checked prior to dispatch and photographs are taken before sending. We have reviewed the images available to us and this was not visible at the time of packing, so unfortunately we are unable to comment further on this point.
We do apologise for the inconvenience caused and appreciate you bringing this to our attention.
Overall nice but Noisy headboards
The mini cot bed we purchased is a great fit for our room as we only had space for a mini bed. It looks lovely and my little one finds the mattress comfy. The only problem we have is the headboards are extremely noisy when my little one bangs into them in the night. It is like they are not slotted in correctly but when assembling other half said that they slot in and thats it. It does wake us up quite a bit in the night.
1 de marzo de 2026
Opinión espontánea
Respuesta de Obaby
Thank you for your review.
We’re really pleased to hear that the mini cot bed is a great fit for your space and that your little one is comfortable. We’re sorry to hear about the issue with the headboards being noisy, as we understand how disruptive that can be during the night.
This doesn’t sound like the experience we’d expect, and we’d like to look into this for you. Please could you contact our customer care team at support@obaby.freshdesk.com with your order details and a brief description of the issue. If possible, a short video showing the movement or noise would be very helpful.
We look forward to resolving this for you.
I’ve been on the hunt for the perfect…
I’ve been on the hunt for the perfect electric rocking chair, especially with my baby due next month, and I can honestly say this experience has made my year! I’ve really been hoping to find something comfortable and supportive for breastfeeding this time around, and Obaby has been absolutely amazing.
A huge thank you to Tammy and Sarah, who were beyond helpful from the moment I spoke to them. From start to finish, they have been outstanding with their communication and kindness. They were so patient, genuinely listened to exactly what I was looking for, and made me feel completely understood and supported throughout.
What really stood out was the time and effort they put into helping me find the best option - it never felt rushed, and I always felt like I was in good hands.
I’m honestly so grateful for everything they’ve done for me. Their care and dedication made such a difference during a really important time in my life, and I don’t think they even realise how much their help meant. I couldn’t recommend them more highly!
10 de marzo de 2026
Opinión espontánea
Respuesta de Obaby
Thank you so much for your incredibly kind and thoughtful review—it truly means the world to us.
We’re absolutely delighted to hear that your experience with Obaby has been such a positive one, especially at such an important and exciting time in your life. Finding the perfect electric rocking chair for you and your little one is so important, and we’re so pleased we could help make that journey easier and more reassuring.
Tammy and Sarah will be over the moon to hear your lovely words. They genuinely care about every customer they support, so it’s wonderful to know their patience, communication, and dedication made you feel understood and well looked after. We’ll be sure to pass on your heartfelt thanks to them.
Wishing you all the very best for the arrival of your baby next month—we hope your new chair brings you comfort, support, and many special moments ahead. Thank you again for your recommendation, it really does mean so much to us.
Not Sure If I should Return It and the Cot.
Purchased the Changing Unit and the Cot but not happy with the changing unit at all.
Fasteners are the worst quality I have ever used putting flat pack furniture together over many years. I have never had one of these fasteners fail but I had several just shatter as they are so brittle.
The draws are not smooth to open at all and the top has what looks like a screw protruding but there is now screw in the location. I had to travel to collect a pack of 50 Cam Lock fasteners from Screwfix to replace them all. Not a single one failed from Screwfix. The draws just catch on something so are not smooth running at all but I cannot work out what.
May return it if my son is not happy with it as its a present as they are expecting their 1st child. Definitely think we are returning the Cot.
15 de marzo de 2026
Opinión espontánea
Respuesta de Obaby
Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience with the changing unit and cot, as this certainly isn’t the standard we aim to provide.
Unfortunately, we’ve been unable to locate any order details matching this review, so we’re unable to investigate this further at the moment. We’d really like the opportunity to look into this for you and help resolve the issues you’ve described.
Please could you contact us directly at support@obaby.freshdesk.com
with your order details? Our team will be more than happy to assist and work towards a suitable solution.
Kind regards,
The Obaby Team
Creating special memories
I absolutely love the Obaby mini cot and the boucle chair. I bought these initially at a baby show. They were easy to build and the delivery was great - went without a hitch. And the customer service was great. Since then, I have ordered Obaby via Argos. Quick delivery and although a box was missing, Obaby were so quick to help and have resolved the issue. My baby loves her cot and mattress and has slept so well with the transition into her own room. So much so that my in laws want to get the same cot and mattress and changing table for future visits to their house! Thank you for helping to make such precious memories with my daughter, especially rocking her to sleep in the boucle chair.
6 de marzo de 2026
Opinión espontánea
Respuesta de Obaby
Thank you so much for your wonderful review! ⭐
We’re absolutely delighted to hear how much you love your Obaby mini cot and boucle chair. It’s great to know they were easy to build and that everything—from your first purchase at the baby show to your later order through Argos—arrived smoothly and with the support you needed from our customer service team.
It’s especially lovely to hear that your little one is sleeping so well in her cot and enjoying the transition into her own room. Knowing our products can play a small part in those special milestones means the world to us. And the image of rocking your daughter to sleep in the boucle chair is exactly the kind of precious moment we hope our furniture helps create.
We’re thrilled your in-laws are thinking of getting the same setup for their home too—that’s the best compliment we could ask for!
Thank you again for your kind words and for choosing Obaby to be part of these early memories with your daughter. 💛
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