Cuddlr Opiniones 

1348
•
TrustScore: 4.5 sobre 5

4,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

These trousers are amazing, sometimes you see things advertised and take a gamble when you order. These do not disappoint, they are excellent quality, fit true to size and look great on. I can see... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Right, I bought the jacket and 2 pairs of the trousers, very happy great quality, the jacket is fantastic better than I thought it would be, But of a let down was the delivery times, got trousers f... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I never know about the quality of online orders but my Cuddlr pants are great! They fit true to size (small regular fits me at 5'8", 130#). If you wanted to wear them over clothing, size up. Althoug... Ver más

Valorada con 5 estrellas sobre 5

I've been looking at these for a while and decided to order some for this winter's open water swimming season. Ordering was quick and easy, with clear comms between order and delivery. Although I ha... Ver más

La empresa ha respondido

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4,7

Excelente

TrustScore: 4.5 sobre 5

1 mil opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Ha contestado el 65% de las opiniones negativas

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4,7

Todas las opiniones

(1348)

1083 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

Great customer services

Only received half my order as the Evri driver stole one of my parcels. After a bit of back and forth with evri and no luck in finding the parcel, cuddlr have sent replacements! Fantastic customer services! Although I only received my jacket and not my trousers, I'm so happy with the jacket, it really is as warm as they say! Hopefully I'll love the trousers just as much when they arrive.

23 de septiembre de 2026
Opinión espontánea
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Respuesta de Cuddlr

Thank you, Kira! We’re so glad you love your jacket. Sorry about the missing parcel, we hope you love the trousers just as much when they arrive! 🩵

Valorada con 1 estrellas sobre 5

You have to pay for the return…

You have to pay for the return literally the scummiest thing i’ve ever heard. Sizes come up too small and you’ll have to spend over $100 to return.

22 de septiembre de 2026
Opinión espontánea
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Respuesta de Cuddlr

Bobbie, I’m sorry the return cost has been so frustrating. Please get in touch with your order number so we can look into your return and see how we can help

Valorada con 5 estrellas sobre 5

My opinion as I see it.

Right, I bought the jacket and 2 pairs of the trousers, very happy great quality, the jacket is fantastic better than I thought it would be,
But of a let down was the delivery times, got trousers first then the jacket several days later, also delivered by Evri and not the stated courier , strange!!
Need to sort out dispatch and delivery times!! How long does it take to pick and package/post a couple of items ??

22 de septiembre de 2026
Opinión espontánea
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Respuesta de Cuddlr

Thanks, Steve for the review ! We’re glad you love the items, and sorry the delivery let you down. We’ll pass your feedback on.😊

Valorada con 1 estrellas sobre 5

Ordered 2 weeks ago

Ordered 2 weeks ago - was told theyre waiting for new stock. See new stock being advertised on social media. Yet my order status is not even moved to ready let alone delivered. All froms of contact are abysmal. Chat cant find a human. Instagram chatbot doesnt work. Emails and in website contact form not responded to - in response to their response you fail to mention your chat not having any answers or humans, your instagram not understanding anything, not having a phone number,you giving a expected delivery from yesterday but no status apart from paid, when you did repsond you still didnt know when stock would arrive yet you advertise on social media it had. Utterly abysmal and obviously failing

22 de septiembre de 2026
Opinión espontánea
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Respuesta de Cuddlr

Customer pre-ordered an item on 10th September. All pre-orders are advertised as such on the website when your size is selected, for despatch end of September (at the time Steve ordered, new pre orders have moved to early October on a fresh batch). Steve emailed our team Sep 22 at 4:52 Pm and a response provided by 5:08 Pm by our team. Customer confirmed he knew it was a pre order and requested a refunded then came here and left 1 star.

We are humans, therefore are not on the chat 24/7. Not failing, see our other trust pilot reviews below, but thank you for your feedback.

Valorada con 5 estrellas sobre 5

Very excited to wear my Cuddlr this winter!

Very excited to wear my Cuddlr this winter!
Corresponding with people on Messenger to help with fitting was fabulous and super helpful! :)

22 de septiembre de 2026
Opinión espontánea
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Respuesta de Cuddlr

Thank you for the review! glad we were able to help! We hope you love your cuddlrs 💙

Valorada con 5 estrellas sobre 5

Quick postage and amazing free gift…

Quick postage and amazing free gift item too! The Sheild Trousers are awesome & toasty warm!

22 de septiembre de 2026
Opinión espontánea
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Respuesta de Cuddlr

Yay! We love to hear this! Glad we’re helping keep you warm Rhian…thanks for leaving a review 😊

Valorada con 5 estrellas sobre 5

Perfect Pants

Ordering was easy and my question was answered promptly and satisfactorily. The items were delivered quickly and the product is excellent. I ordered the waterproof pants and they are a perfect fit. I bought them to wear in Finland this Christmas so haven’t tested them in the snow and cold yet but I don’t think I’ll be disappointed.

22 de septiembre de 2026
Opinión espontánea
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Respuesta de Cuddlr

Thank you so much, Jan! We’re happy to hear you love them and that they’re a perfect fit. 😊

We hope they keep you lovely and warm on your trip to Finland! what an amazing place to put them to the test! 🩵

Valorada con 5 estrellas sobre 5

As described

As described. Fit well. Happy with purchase.

21 de septiembre de 2026
Opinión espontánea
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Respuesta de Cuddlr

Thank you, Ann! 😊 We’re so pleased to hear you’re happy with your purchase and that the fit is just right. Thank you for choosing Cuddlr! 💛

Valorada con 5 estrellas sobre 5

Great winter trousers

I ordered online. The waterproof trousers arrived well within 48hrs of me placing the order. It was my first order and am very happy with the trousers. Good quality, the fit is true to size, and the are warm! Due to the warm and dry weather at the moment, I have yet to wear them for their intended use at the stables in the wet, dreary winter, however. As a British Grooms Association member I also received a 10% discount, which was a very nice, and much appreciated, touch. Thank you to the team at Cuddlr.

18 de septiembre de 2026
Opinión espontánea
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Respuesta de Cuddlr

🩵 thank you Helen for a lovely review. I hope you love your cuddlrs

Valorada con 5 estrellas sobre 5

Excellent customer service

I was a little worried as the trousers I ordered were coming from overseas, however I was pleasantly surprised when they arrived. They seem to be good quality and fit well. Sadly they were damaged in transit, but Cuddlr responded quickly to my email and have arranged for a replacement pair to be sent. Customer service has been excellent.

20 de septiembre de 2026
Opinión espontánea
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Respuesta de Cuddlr

Thank you so much, Mary! We’re so pleased you’re happy with the trousers and the service you received. We really appreciate your lovely review 😊

Valorada con 5 estrellas sobre 5

Very cosy trousers

Very cosy trousers - the long length option is great. Excellent service and communication.

16 de septiembre de 2026
Opinión espontánea
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Respuesta de Cuddlr

Glad we’re help keeping you snug Liz! Thank you for the review 😊

Valorada con 5 estrellas sobre 5

Really pleased with the trousers will…

Really pleased with the trousers will be great for cold water swimming season. Fit well, being petite having different length choices is brilliant! I went for size small 30” leg in cuffed. Length is perfect. I’m 158cm and a size 10. They are roomy but fit really well, could wear leggings under. Super fast delivery too.

13 de septiembre de 2026
Opinión espontánea
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Respuesta de Cuddlr

Glad you’re happy with them Caroline 💙 thanks for leaving us a review. Enjoy your swimming

Valorada con 1 estrellas sobre 5

The trousers are not suitable for after…

The trousers are not suitable for after cold water swim . No way will
Pull up legs even bigger size . Think it’s because inside is a lining and it bunches up . For me waste of money I felt misled

20 de septiembre de 2026
Opinión espontánea
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Respuesta de Cuddlr

Hi Jacky, we’re really sorry to hear the trousers haven’t worked for you and completely understand your disappointment. We’ll certainly take your feedback on board and look into the issue you’ve mentioned with the lining bunching and making the legs difficult to pull up. We really appreciate you taking the time to feed back 🩵

Valorada con 5 estrellas sobre 5

Great products

Good website easy to use, great communication and delivery.
I bought the windproof/waterproof fleece lined trousers and they are fabulous. Size wise they were spot on and so comfortable and cozy.

14 de septiembre de 2026
Opinión espontánea
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Respuesta de Cuddlr

Thanks for the review Lorna 🥰

Valorada con 5 estrellas sobre 5

Always a 5 star review

Always a 5 star review! Quick shipment and a superior product. I bought my husband 2 pairs after having a great (and warm) experience last winter myself!

19 de septiembre de 2026
Opinión espontánea
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Respuesta de Cuddlr

We love to hear this! thanks Debbie! 💙

Valorada con 5 estrellas sobre 5

Great product for staying warm and dry outdoors in winter.

Ordered another pair after buying a pair previously. Ready for winter on a farm doing horses these are invaluable to keep me warm and dry and prevent the dreaded leg chilblains. Easy to put on and great over boots.
Great deal as I purchased 2 pairs with the pair in stock received in a matter of days. Great service. I would highly recommend.

19 de septiembre de 2026
Opinión espontánea
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Respuesta de Cuddlr

Sounds like you’re well and truly winter ready! So pleased they’re keeping you warm and dry on the farm. Thank you Linda 💙

Valorada con 5 estrellas sobre 5

I was blown away by the warmth and comfort…

I was blown away by the warmth comfort and lightweight feeling of the jacket and trousers. They are fantastic waterproof wind proof and look great too. I'm so happy with them that I am going to buy a second per to work while these are being washed or dried. Top class in highly recommended for all the equestrians.

19 de septiembre de 2026
Opinión espontánea
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Respuesta de Cuddlr

Wow, thank you Debbie! We love hearing how you’ve found them… and a second set is the ultimate compliment. Thank you for the review

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