CULT GAIA Opiniones 114

The worst company !! Worst customer service. They never respond. Once you purchase you can't return it .Don't ever purchase anything from this company !!!
I have emailed them like 10 times try to make a return next day of the delivery they just not responding and there is no option to return

I purchased a dress during a promotion. 3 weeks passed with no updates so I eventually emailed them asking for an update. 3 days later they emailed me to say the dress was out of stock. I told them it was insane to sell me an out of stock dress in the first place, much less to inform me 3 weeks after it was already paid for. Very poorly managed supply chain and customer service.

Horrible experience - I ordered two pairs of the exact same style and size pants from Cult Gaia, in different colors. One pair fit me well while the other pant (despite being the exact same size & model) is huge and has a completely different fabric. Also, the two pants have completely different fabrics, as if they are a completely different model.

I contacted their customer support to return the defective pair and have been completely ignored by their customer service team (in their chat and by email) for weeks. I've sent multiple messages and no one has ever responded.

Do not purchase from this company: the customer service is horrendous, and honestly the clothes are cheaply made and not worth the money. Feels more like a scam than a legit company, wouldn't be surprised if they go bust soon!

Im not one to leave reviews but... to warn others. Quality is awful and probably one of the worst return/ exchange policies i've ever experienced. If you are outside the US, don't bother purchasing anything directly from their website.

Horrible experience. It took them a month to fulfill the order. I wouldn’t recommend ordering from them!

Absolutely bad quality! I worn Yvette sandals for 4 times and looking very bad already! For a 400 euros shoes is outrageous! I emailed them and they said is normal! 😯Anormal is someone to buy from this brand!

I recently put in an order for my wife for Christmas and I paid for it and a week later they decided that they can’t ship to my address because I’m deployed United States Military and I have an FPO address. I have sent multiple emails with no response. Then I finally talk to someone in online chat and they tell me to wait for tracking number and I never received it ! Then the night before Christmas I get an email telling me to provide another address because they are unable to ship to my address but no reason why! There is no disclaimer that says on there site that they do not ship to FPO addresses.

I was nervous after reading some of these reviews, but I actually had a good experience with Cult Gaia. First of all they have beautiful fashion if it's your style. I ordered two sizes of the same item for my wife to try on. When I went to return the wrong size item the website said it was outside their 14-day return window. I contacted a rep through the chat who allowed the return as a one-time courtesy. I thought this was reasonable and now I know the return policy. BTW, looking on the website the return policy is not hard to find. Thanks!

I’ve purchased a few dresses bags and shoes. I was very happy although a little expensive. The last dress I purchased was for my Italy trip. I packed it and then in Italy when I opened it the dress was nowhere what the website showed. I came home from Italy I emailed them because I was over the time frame for returns they would not acknowledge me at all. Didn’t matter how much I’ve spent in the past or giving courtesy to a loyal customer. All I wanted was an exchange for a different dress. I will no longer be ordering from them.

I stumbled upon the brand while looking for a clutch for my father's funeral. I fell absolutely in love with their pieces and ordered their clutch via express shipping. The clutch was delivered broken, i contacted their customer service who sent me a label and told me their returns were processed 5-7 business days. I tried to explain that it was for my fathers funeral which was occurring in a few days and I needed the replacement asap. I was asked to place another order pay for it and that's it. Very bad experience which happened at the worst time!!

Very disappointing first experience!!!

I was supposed to receive my order 3 weeks ago, it never arrived and I can not get their customer service to respond to my emails checking in on my order

False advertising. Horrible customer service. Never ever buying anything from this company again.

I am upset I didn’t read these reviews before purchase.. well the shoes look really beautiful, however after only few times, the sole under the heel was raptured. I tried to mend them, the master said it was impossible, because they have specific round rubber sole for the heel he couldn’t replace with anything. I asked the customer support to send me extra soles to mend it, ( let alone the fact, that luxury brands usually put extra sole without demand, just in case), so the team told me they don’t have any extra soles, but instead can accept shoes and give me full refund. I agreed, and received my refund. I would recommend them to put some extra soles for heel given this problem.

I ordered shoes from Cult Gaia, had never worn them, tried them on yesterday & walked around in my house. The shoes squeaked sooooo bad it was awful!! The shoes were way too expensive to squeak period! They sent me an email saying I could return, when I clicked on the link it said I was outside the 14 day return policy. If an expensive shoe squeaks the first time you walk around in them, there is a flaw in the shoe!! You at least allow the customer to get something different or the same product that’s not flawed! This is awful & need to be rectified.

This brand doesn’t even deserve the one star I’m forced to give it. The owner/founder supports ethnicity-based violence and discrimination. Also, apparently from reading the other reviews, it seems more like a scam than a real fashion brand. Apparently has terrible quality items and even worse customer service. Will probably fail soon, but until then - avoid avoid avoid!

Overpriced tacky and bad quality materials. I would never recommend this brand to anyone who has worked hard for their money. Also just learnt that the owner believes that Palestinian lives are worthless which is absolutely disgusting and despicable.

They sent me the wrong dress and I just had to shut up. Furthermore I’ve bought a pair of shoes and had them one just once before they broke...

OMG! I am an avid online shopper and have never experienced a website that has no transparency on their returns. I can see that other shopper s have had similar experiences. This is my first time writing a review ( had to sign up for it) as I want to warn other people.
1. They don’t actually have returns information easily found on website
2. They tell you afterwards that international orders marked final sale cannot be returned even though when I received the order it was nt marked final sale
3. They say that you can return orders by express post
4. The only website I know of that does nt allow for returns are pre loved consignment which this is clearly not
5 other websites net a porter, OUTNET, farfetch, my Theresa, moda Operandi, Shopbop, iconic, ASOS , sense, 21s, YOOX , even boutique website all have return policies.

This is definitely not worth shopping at. Although the items seem nice.. they re not all that and the experience has led me to not want to purchase these products again from any website!!!!!!

Set up notifications for the rhinestone ark bag when it was restocked, got an email that 1 was available, ordered, and then didnt hear anything from them for nearly an entire month. Apparently I had preordered it and the bag wouldnt be in stock for a month, so it arrived over a month later than it should have with zero communication until I finally contacted customer service through chat. I wouldn't have ordered it if I knew I was going to need to wait more than a month for it to arrive.

It only gets worse because when the tracking info did show up and the package was marked as delivered, I could not find it anywhere. Not on my porch or in my mailbox or with my neighbors, so I contacted customer service and they told me to talk to UPS and they could tell me "exactly where on the porch it was". My porch is a 4 foot wide concrete slab. I doubt I need more clarification as to where on the porch the package should be. They have been non-communicative and wildly unhelpful, DON'T shop from them unless you are 100000% confident in what you are ordering because if you need assistance you will not get it :)

Let me start off by saying I usually do not write reviews but my experience with Cult Gaia was above expectation. I am absolutely in LOVE with Cult Gaia! From their unique bags/clothes to their custom Service -they are second to none. I ordered the Sarita dress in Amber and the quality was amazing and the dress was stunning. I ordered size XS and it fit like a glove. I received my items super fast and the packaging was super clean. I have ordered previously and ordered the wrong size and the customer service was extremely helpful in returning it to get the correct size. Thank you Cult Gaia for quality clothing and customer service- I am a forever customer.