From the simple ordering online of my custom order and the very prompt comformation of my order I was very happy. I ordered our topper to go on top of our camper bed/seating cushions. It made a w... Ver más
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Consulta las opiniones de los clientes
Easy to order and kept up to date with progress. We ordered a made to measure caravan mattress topper. It arrived on time and fit perfectly just as it was described. Very pleased with everything would... Ver más
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Found this company who do mattresses to fit, they had great reviews, it was so easy, followed the instructions and took all the measurements of the shape (it’s a corner mattress in our mh) and sen... Ver más
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From the start this was a positive experience, measurements taken and shared with the team online. They came back to me to double check and then started production of the mattress. It arrived a fe... Ver más
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Información sobre la empresa
Escrito por la empresa
Our custom-made mattresses are available in any shape or size and can be delivered to any location in the UK within 5-7 working days. Simply input your desired dimensions into our online mattress builder, and once confirmed, we'll produce and deliver the mattress directly to your home.
Información de contacto
Unit 1C, Guardian Road, NR5 8PF, Norwich, Reino Unido
- 0333 011 3493
- orders@custom-mattress.co.uk
- custom-mattress.co.uk
4,8
Excelente
241 opiniones
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Great Customer service
Great Customer service. Ordering was easy and they doubled checked everything with me before they made my mattress. They gave me an expected delivery date too. The mattress was for a French bed that I was reupholstering for our dog sitter to use while we go on holiday. The delivery courier contacted me to confirm the delivery when they received the mattress and all was good. Then the delivery company contacted me again with a different later delivery date and all was still fine. They said they would confirm a 2 hour window on the delivery day. I was a tad nervous on the delivery day so I contacted delivery company. They said they couldn’t deliver until 4 days time and there was nothing they could do. I would on holiday by then. I got back to Customer Mattress and spoke to Katie. She was brilliant and set about sorting the issue and finding exactly where the mattress was so we were able to pick it up. She saved the day in a calm and efficient manner and was a delight to deal with. Give that lady a pay rise! The mattress fits beautifully, it’s comfortable and the bed looks great!
19 de junio de 2025
Opinión espontánea
Respuesta de Custom Mattress
Hello!
Thank you for taking the time to leave us a review and for sharing your detailed experience.
We're delighted to hear that Katie was able to step in and help resolve the delivery issue so smoothly - we'll definitely pass on your kind words to her! It's also wonderful to know the mattress fits beautifully and is comfortable.
We really appreciate your patience throughout the process and are so glad everything worked out well in the end.
If you need anything from us in the future please do let us know.
Best wishes,
Custom-Mattress
Respuesta de Custom Mattress
Hi Paul!
Thank you for taking the time to leave us a review!
We're glad you found our mattress good value for money and that our team provided excellent customer service during your order.
If you need anything from us in the future please do let us know.
Best regards,
Custom-Mattress
Respuesta de Custom Mattress
Hi Roderick!
Thank you for taking the time to leave us a review.
We're so pleased to hear the mattress fits perfectly!
If you need anything else in the future please do let us know.
Best wishes,
Custom-Mattress
Fab customer service and speedy…
Fab customer service and speedy delivery.
Custom size mattress ordered last minute. Special thanks to Will& Katie
23 de junio de 2025
Opinión espontánea
Respuesta de Custom Mattress
Hi Charlotte!
Thank you for taking the time to leave us a review.
We're really pleased we could help at short notice and get it delivered quickly for you. We'll be sure to pass on your lovely comments to Will and Katie.
If there's anything else you need, we're always here to help!
Best wishes,
Custom-Mattress
Just spent 17 days away in our self…
Just spent 17 days away in our self build camper and the mattress was amazing. Slept really well. Fitted perfectly. Can highly recommend
22 de junio de 2025
Opinión espontánea
Respuesta de Custom Mattress
Hi Michelle,
Thank you for taking the time to leave us a review and for sharing your experience.
We're thrilled to hear that the mattress fitted perfectly and gave you a good night's sleep throughout your time away.
We really appreciate the recommendation and hope you enjoy many more adventures in your camper!
If you need anything from us in the future please do let us know.
Best regards,
Custom-Mattress
Some delivery issues but
I tried to change the delivery address. They did not answer my question regarding changing the delivery address and simply sent it anyway!
They sorted this out for me after I complained though.
16 de junio de 2025
Opinión espontánea
Respuesta de Custom Mattress
Hi Andy!
Thank you for taking the time to leave us a review.
We're very sorry for any inconvenience caused. After further investigation, we can see that your order was placed on hold but it was unfortunately dispatched by our production team before your questions had been fully addressed. Our customer service team acted quickly to arrange its return, and we really appreciate your help with this.
We're pleased to see it has now been re-dispatched to you as requested.
If there's anything else you need, please don't hesitate to get in touch.
Best regards,
Custom-Mattress
Super product
Super product, easy order and do comfortable and high quality. Few comms improvements on the delivery
30 de mayo de 2025
Respuesta de Custom Mattress
Hi Glenn,
Thank you for taking the time to leave us a review.
Thank you for your lovely comments. We're really pleased to hear you found it easy to order, and that your mattress is comfortable and of a high quality.
We also appreciate your feedback on the delivery and apologise for the unforeseen delay. We truly appreciate your patience.
If you need anything from us in the future please do let us know!
Best regards,
Custom-Mattress
Communication was great
Communication was great, all the way through. I was sent a diagram of the mattress they were going to make for me, before it was manufactured, to check that they'd got my measurements correct - which was reassuring. Delivery was tracked and on time. First night on the mattress last night... Super Comfortable!
30 de mayo de 2025
Respuesta de Custom Mattress
Hi Sam!
Thank you for taking the time to leave us a review and for your kind words!
We're really pleased to hear the communication and process met your expectations - from confirming the measurements with you to tracking the delivery.
It's great to know the mattress arrived on time and, most importantly, that you found it super comfortable!
If you need anything from us in the future please do let us know.
Best regards,
Custom-Mattress
New motorhome mattress
Stitching started to come away , they sent a replacement within 2 days delivered to house
12 de junio de 2025
Respuesta de Custom Mattress
Hello!
Thank you for taking the time to leave us a review.
We're very sorry to hear the stitching started to come away - that's certainly not the experience we want for you. However, we're really pleased we could get this resolved quickly with a replacement sent out and delivered within 2 days.
If you need anything in the future please do let us know!
Best wishes,
Custom-Mattress
First class service
First class service. An issue was resolved swiftly and efficiently. They went above and beyond to make sure we were happy.
10 de junio de 2025
Opinión espontánea
Respuesta de Custom Mattress
Hi Lisa!
Thank you for taking the time to leave us a review.
Thank you so much for your kind words - we're really pleased we could resolve the issue quickly for you.
If you need anything from us in the future then please do let us know!
Best wishes,
Custom-Mattress
Zero customer service
Before I placed order delivery time was given as 3-5 days. Upon placing the order I was then told it would be 14 days. I queried this with the sales team, the person was abrupt and rude and made no apology for the extended delivery time which was majorly inconvenient and just said that’s the way it was ended the call. In the end it took four weeks for delivery with no contact in between and no explanation for the extended delay. Would not order from here again. Zero for customer service.
29 de mayo de 2025
Respuesta de Custom Mattress
Hello!
Thank you for taking the time to leave us a review.
We're very sorry for any confusion around the advised lead time - it is listed as 7 to 14 working days on our website but we completely understand how frustrating it must have been to experience a longer delay.
Unfortunately, lead times can sometimes be affected by factors beyond our control, but we sincerely apologise for any inconvenience that may have been caused.
Thank you for your feedback and for bringing this to our attention.
Best wishes,
Custom-Mattress
Respuesta de Custom Mattress
Hi Maria!
Thank you very much for taking the time to leave us a review.
We're very grateful for your lovely feedback and so pleased to hear you had a great experience.
If you need anything from us in the future please do let us know!
Best wishes,
Custom-Mattress
Well made product
Well made product, made to correct size. Things went wrong on timing but communication was good.
21 de mayo de 2025
Respuesta de Custom Mattress
Hello!
Thank you very much for taking the time to leave us a review - we're really pleased to hear you're happy with the mattress!
We truly appreciate your understanding and patience with regards to the timing, and it's great to know our communication helped.
If you need anything from us in the future please do let us know!
Best wishes,
Custom-Mattress
All the ordering process was fine
All the ordering process was fine. As for the 7 to 14 days lead time nowhere near then excuse after excuse when you contact Will who always says I will chase it up and get back to you but NEVER did, eventually turned up after 5 weeks but without any contact customer service needs attention .Shame as most reviews are positive.
Product seems good .
27 de mayo de 2025
Respuesta de Custom Mattress
Hi Paul!
Thank you for taking the time to leave us a review.
We are very sorry that we did not meet the advised lead time on your order. We completely understand how disappointing this must have been. While we always aim to meet the 7-14 working day lead time, there are sometimes factors beyond our control that can affect this, and we appreciate your patience.
I can see that our customer service team followed up with emails and telephone calls, but it seems we didn't meet your expectations and we truly apologise for that.
We're really pleased to hear that the mattress itself is good!
If there's anything else we can assist with, please don't hesitate to get in touch - we'll be happy to help!
Best wishes,
Custom-Mattress
Still have not received mattress yet…
Still have not received mattress yet very poor service.
28 de mayo de 2025
Respuesta de Custom Mattress
Hello!
Thank you for taking the time to leave us a review.
We are very sorry to hear about this. Upon further investigation, on the 2 Jun 2025, 12:55 we contacted you regarding an unforeseen transport issue with DPD, and after this was raised with the team I can see that your mattress was delivered the following day.
I can also see that we have offered you a £20 goodwill gesture for the inconvenience.
Once again, we sincerely apologise for the disruption, and if there’s anything further we can do for you, please don’t hesitate to reach out.
Best wishes,
Custom-Mattress
Quality with service
Brilliant communication, mattress had to be made to fit a lippert bed with a curve, absolutely spot on with measurements. For the price I wasn't expecting the quality to be so good. Highly recommend
3 de junio de 2025
Opinión espontánea
Respuesta de Custom Mattress
Hello!
Thank you for taking the time to leave us a review and for your fantastic feedback.
We're so pleased the mattress fits perfectly! We are also delighted that the quality exceeded your expectations.
Thank you for recommending us - it really means a lot.
If you need anything from us in the future please do let us know!
Best wishes,
Custom-Mattress
Exceptional
On ordering a mattress from the start was an easy process and communication from the company was good.
The customer service was exceptional and they were very helpful and friendly.
I would highly recommend this company and would definitely use again.
21 de mayo de 2025
Respuesta de Custom Mattress
Hi Ken,
Thank you for taking the time to leave us a review!
We are delighted to hear that the ordering process was smooth and that our team could provide a helpful and friendly process.
Your recommendation truly means a lot to us and we look forward to helping you again in the future!
Best wishes,
Custom-Mattress
Excellent mattress topper
Excellent mattress topper. There were some issues with production outside the company's control which delayed delivery, but I was kept up-to-date so I would rate the customer service very highly.
21 de mayo de 2025
Respuesta de Custom Mattress
Hello!
Thank you for taking the time to leave a review, and for your kind words and understanding!
We are so pleased that you are happy with your custom mattress topper and truly appreciate your patience during the unforeseen production delay. It's great to hear our customer service team kept you well informed - we'll be sure to pass on your feedback.
If you need anything from us in the future please do let us know!
Best wishes,
Custom-Mattress
Paid for the mattress and didn't…
Paid for the mattress and didn't realise I had to confirm sizes and that I wanted to go ahead with the order, the fact I paid immediately should have been confirmation enough? Then waited a further 2 weeks with no delivery date only found out that there was a problem with a machine that required a part when I asked for an update. Was told item was dispatched Took a further week to arrive. The mattress was ordered for a camper and due to this delay had to use a blow up mattress for a weekend.
21 de mayo de 2025
Respuesta de Custom Mattress
Hi Michael,
Thank you for taking the time to share your feedback. We’re really sorry to hear about your experience and the inconvenience this caused, especially with your trip.
We do state on our website that we’ll email you after purchase to confirm all your details — this is an important part of our process to make sure your custom mattress is exactly right for you. This confirmation email was sent on 24th April 2025 at 16:30.
We’re also very sorry for the delay caused by the unexpected sewing machine breakdown. Our customer service team emailed you about this, and also tried to reach you by phone to keep you informed.
We genuinely appreciate your understanding, and we’re sorry again for the disruption this caused. If there’s anything more we can do for you, please don’t hesitate to get in touch.
Best wishes,
Custom-Mattress
Brilliant the mattress you made with…
Brilliant the mattress you made with a bit of guess work was spot on credit to all the team will always come back thank you so much
22 de mayo de 2025
Opinión espontánea
Respuesta de Custom Mattress
Hello!
Thank you so much for taking the time to leave a review and for your kind words!
We are really happy to hear the mattress was perfect for you. It means a lot to know you’d come back to us, and we’ll be here whenever you need.
Thanks again from all the team!
Best wishes,
Custom-Mattress
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