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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I purchased 2 shirts December 11, payed and never received my products. It is now the End of February. This is my 7th communication to be made whole.

Valorada con 5 estrellas sobre 5

This order was for an upcoming birthday gift, for a close friend. The specific details of what we wanted printed on the sweatshirt were displayed to a T! The item was the proper size, color and quali... Ver más

La empresa ha respondido

Valorada con 2 estrellas sobre 5

Mask is cheap polyester. No mention of this on website. The appearance of the masks on facebook and online as you put together the personalized order, appears embroidered on and quite detailed. It is... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

The package arrived literally about 5 days after I ordered it! Amazing since it was personalized!! The tee is soft and bright pretty colors and my daughter LOVES IT!! I know where all my Xmas gifts ar... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de ropa
  2. Tienda de accesorios de moda
  3. Tienda de regalos
  4. Tienda de hobbies

Escrito por la empresa

WHERE YOU CAN MAKE IT YOURS! - CUSTOMA2Z - We are a young, dynamic, and vibrant business in the made-to-order field - make it yours with hundreds of personalized products with up-to-date styles, choices, sizes, and colors. - Our products are design customizable products, you can choose the options you want. Our products are printed, made and shipped from US by DreamShip Inc. - Established in September 2019, CUSTOMA2Z says NO to mass production and aims at meeting each customer’s specific requirements. That explains why after only 1 year of establishment and development, we have sold over 50,000 products, reaching 20,000 customers. 92% of our customers have expressed their satisfaction with the quality of our products, of which up to 40% of customers decide to return for the second purchase and more. - Time is money and at CUSTOMA2Z, we have tried our best to develop a user-centered website to provide customers with the best and safest online shopping experience. - CUSTOMA2Z distributes its goods to more than 180 countries around the world with even faster service to countries like the USA, Canada, New Zealand, Australia, Europe, and some Asian countries. However, all of the products are made-to-order, so it takes 3-4 days to manufacture and proceed with the orders. Afterward, it takes another 5-10 business days for delivery. So please be patient with us because we would like to bring nothing but the best products to our beloved customers. We are currently in a close partnership with Paypal, Stripe, Google, Facebook and Dreamship Inc. Our payment system utilizes the security of customer information from Paypal, Stripe, Mastercard, and VISA. Please feel secure while experiencing your online shopping with CUSTOMA2Z. We have one goal and that is to make CUSTOMA2Z the best online shopping destination for you!


Información de contacto

3,2

Medio

TrustScore: 3 sobre 5

201 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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Valorada con 5 estrellas sobre 5

Awesome

Absolutely perfect, great job.

2 de julio de 2021
Logotipo de CUSTOMA2Z

Respuesta de CUSTOMA2Z

Thank you for choosing us. We are so glad to hear that you are satisfied with our product and service. This is the best gift for every effort we made to give you a happy shopping experience.
Hope we have more chances to serve you in the future.

Valorada con 4 estrellas sobre 5

I was not scammed.

I ordered a shirt almost 2 weeks ago. The tracking information is not updating. I am concerned that I have been scammed like so many reviews claim.

I received the T-shirt, today. I am pleased with the way it turned out, and completely relieved that I did receive it. It is true to the design on the website.

25 de junio de 2021
Opinión espontánea
Logotipo de CUSTOMA2Z

Respuesta de CUSTOMA2Z

Dear Kimberly,
Thank you for choosing us. We are so glad to hear that you are satisfied with our product and service. This is the best gift for every effort we made to give you a happy shopping experience.
Hope we have more chances to serve you in the future.

Valorada con 1 estrellas sobre 5

I cannot get a straight answer

I cannot get a straight answer nor a contact number from this company. I have received a tracking number finally but for 5 days now its said in pretransit and you cannot get the tracking to work here on the site itself. I'm continuing to email and wait for a response with a phone number from them. I bought the dogfather Hoodie sweatshirt for Father's day....at first they told me it was made I just needed to confirm my address...then it was there was a transit issue...now they've gone silent. I want my $54 dollars back ! I've seen several say its a scam. I hope it gets resolved and that isn't true.

22 de junio de 2021
Opinión espontánea
Logotipo de CUSTOMA2Z

Respuesta de CUSTOMA2Z

Thanks for spending time sharing with us about your unsatisfied experience. We truly understand how disapointed you are when you can not give the best gift for your beloved ones on such a special ocassion. Please accept our sincere apologize and give us an opportunity to resolve your concerns and earn your continued trust. We would be grateful if you can direct us at support@customa2z.com with the title "Trustpilot_[The order number]". Looking forward to hearing from you soon.

Valorada con 5 estrellas sobre 5

Beautiful shirt

Beautiful shirt. The only thing was, I wished there had been enough space for more dogs.

21 de junio de 2021
Opinión espontánea
Logotipo de CUSTOMA2Z

Respuesta de CUSTOMA2Z

Hi Anna,
Thank you for choosing us. We are so glad to hear that you are satisfied with our product and service. And thank you for your suggestion. It helps us a lot to make our product get better and better.
Hope we have more chances to serve you in the future.

Valorada con 1 estrellas sobre 5

CustomA2Z is a SCAM!!

Lesson learned...I should have read these reviews before buying via Instagram. I was so excited to order a Father’s Day t-shirt. Via email, CustomA2Z claims it was already shipped on June 12th and advised me to use the link to track package status. The link is to DHL. DHL confirmed only a packing slip was created but no package was ever dropped off. After learning this, I sent several follow up emails to customer support addressing this and there has been no response. I am going to make a claim via PayPal. This is obviously a SCAM and FRAUD!!! So disappointing...

19 de junio de 2021
Opinión espontánea
Logotipo de CUSTOMA2Z

Respuesta de CUSTOMA2Z

Thanks for spending time sharing with us about your unsatisfied experience. We truly understand how disapointed you are when you can not give the best gift for your beloved ones on such a special ocassion. Please accept our sincere apologize and give us an opportunity to resolve your concerns and earn your continous trust. We would be grateful if you can provide us with additional details regarding your unhappy experience via support@customa2z.com. Looking forward to hearing from you soon.

Valorada con 1 estrellas sobre 5

Facebook buyers beware of this company

Placed an order for a customized fathers day t shirt on May 17th. Got a response with an order number. Checked status of order on June 9th and see the order does not exist. Looks like a scam. Also - policy (fine print) states "no refunds" just a gift card (where you can try to buy more from them). I will take this up with paypal as they seem like they are very shady and operate from somewhere outside of the U.S.

9 de junio de 2021
Opinión espontánea
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Respuesta de CUSTOMA2Z

Dear Kat,
We apologize for our failure to serve you well which caused you to encounter such a worse experience. Could you please email us via support@customa2z.comthe title "Trustpilot_[The order number]" regarding your issue so we can propose a solution? Looking forward to hearing from you.

Valorada con 1 estrellas sobre 5

Saw them on fb and thought the custom…

Saw them on fb and thought the custom mask were awesome. However, paid and never received the product. I tried tracking the number they had given me and not found. They should be tracked down and locked up for taking hard working people's money!

25 de mayo de 2021
Opinión espontánea
Logotipo de CUSTOMA2Z

Respuesta de CUSTOMA2Z

Dear Gladys,
We deeply apologize for your undelivered order and we are aware that we have to take responsibility for this issue. Therefore, we would like to propose an effective solution which can appease your feeling and save your time. We would be grateful if you can provide us with additional details regarding your unhappy experience via support@customa2z.com. Looking forward to hearing from you soon.

Valorada con 2 estrellas sobre 5

Mask is cheap polyester

Mask is cheap polyester. No mention of this on website. The appearance of the masks on facebook and online as you put together the personalized order, appears embroidered on and quite detailed. It is simply screen printed on the cheap fabric. No nose clip. Price was through the roof expensive for the poor quality of the product. Buyer beware.

27 de abril de 2021
Opinión espontánea
Logotipo de CUSTOMA2Z

Respuesta de CUSTOMA2Z

Dear Pamela,
Thank you for reaching out, we are so sorry for the your inconvenience. We truly understand how it can be frustrating when receiving an item that does not meet your expectations. We truly want to listen to your problem, please send us an email via support@customa2z.com and give us a chance to make it right. Looking forward to hearing from you soon

Valorada con 1 estrellas sobre 5

Customa2z IS A FRAUD & SCAM Don't order from them..they are…

Don't order from them..they are deceitful!!
I hope if you made the mistake I did at least you paid via PayPal!
It is Not a company in the USA as they claim!
Fraud
FRAUD
FRAUD FRAUD
FRAUD
DO NOT PURCHASE ANYTHING FROM Customa2z
THEY ARE A FRAUD & SCAM!!!

25 de abril de 2021
Opinión espontánea
Logotipo de CUSTOMA2Z

Respuesta de CUSTOMA2Z

Dear Deb,
We apologize for our failure to serve you well which caused you to encounter such a worse experience. Could you please email us via support@customa2z.com with futher information about your issue so we can propose a solution? Looking forward to hearing from you.

Valorada con 1 estrellas sobre 5

Overpriced piece of crap

Overpriced piece of crap. Yes cute pictures but so very cheap. I don't think it will even function as a face mask.

6 de abril de 2021
Opinión espontánea
Logotipo de CUSTOMA2Z

Respuesta de CUSTOMA2Z

Thank you for reaching out, we are so sorry for the your unhappy shopping experience. We truly understand how it can be frustrating when receiving an item that does not meet your expectations. We truly want to listen to your problem, please send us an email via support@customa2z.com and give us a chance to make it right. Looking forward to hearing from you soon

Valorada con 5 estrellas sobre 5

I see the mixed reviews

I see the mixed reviews
I ordered two canvases for Christmas and they are Beautiful and on spot exactly what I was hoping for with the clarity and quality I couldn't be more pleased my daughters are going to love these and cherish them for A lot years Thank you

3 de diciembre de 2020
Opinión espontánea
Logotipo de CUSTOMA2Z

Respuesta de CUSTOMA2Z

Hi Valarie,
Thank you for choosing us. We are so glad to hear that you are satisfied with our product and service. This is the best gift for every effort we made to give you a happy shopping experience.
Hope we have more chances to serve you in the future.

Valorada con 1 estrellas sobre 5

SCAM!

If I could give this company a 0 star, I would. this is a SCAM!! I ordered a canvas on this site and I paid $26 and some change and instead they sent me a face mask! why in the world would I pay $26 for a cheap facemark, I know I did not order a facemask but they changed my order for me. and there is no way of contacting them, they only way I was able to do so was through PayPal and they took 3 weeks to respond back to me.. DON'T BUY FROM THIS COMPANY AND SAVE YOURSELF A HASSLE.

30 de noviembre de 2020
Opinión espontánea
Logotipo de CUSTOMA2Z

Respuesta de CUSTOMA2Z

Hi Nro O,
First of all, thank you for shopping with us. We are apologize for any inconvenience you must faced.
We took screenshot pictures of your order on our system for your checking. As you can see, your item is a mask, not canvas picture. Our canvas cost $54.99 per one item. you can recheck on our website: https://customa2z.com/collections/canvas-poster
​Once again, thank you.

Best Regards,

Valorada con 1 estrellas sobre 5

Guess what this product is not even…

Guess what this product is not even made in the USA..saw on my bank account a transaction from Australia.. and an international fee for the transaction too! Still haven't received my shirt!! Don't order from them..they are deceitful!!

24 de noviembre de 2020
Opinión espontánea
Logotipo de CUSTOMA2Z

Respuesta de CUSTOMA2Z

We deeply apologize for your undelivered order and we are aware that we have to take responsibility for this issue. Therefore, we would like to propose an effective solution which can appease your feeling and save your time. Please direct us at support@customa2z.com with the title "Trustpilot_[The order number]" regarding your issue. Looking forward to hearing from you soon.

Valorada con 1 estrellas sobre 5

Ordered a custom shirt

Ordered a custom shirt. It was not close to the color in the example. The shirt was very coarse and cheap fabric, and the shirt was not inexpensive! The transfer was put so low on the front of the shirt that it looked ridiculous. Very dissatisfied, sent the company Multiple pictures and they made multiple excuses. Finally said they would give 15% off another item. WHY WOULD I WANT ANOTHER ITEM?? Buyer Beware

7 de noviembre de 2020
Opinión espontánea
Logotipo de CUSTOMA2Z

Respuesta de CUSTOMA2Z

thank you for reaching out, we are so sorry for the your inconvenience. We truly understand how it can be frustrating when receiving an item that does not meet your expectations. We truly want to listen to your problem, please send us an email via support@customa2z.com and give us a chance to make it right. Looking forward to hearing from you soon

Valorada con 5 estrellas sobre 5

I was SO pleased with my designer…

I was SO pleased with my designer mask!!!
If we have to wear one for the time being we
might as well be happy with it and I am 100%
pleased with the price, service and choices.
Thank you and all stay safe. Designer Lady

30 de septiembre de 2020
Opinión espontánea
Logotipo de CUSTOMA2Z

Respuesta de CUSTOMA2Z

Hi Designer Lady,
Thank you for choosing us. We are so glad to hear that you are satisfied with our product and service. This is the best gift for every effort we made to give you a happy shopping experience.
Hope we have more chances to serve you in the future.

Valorada con 1 estrellas sobre 5

Terrible customer service and overpriced!

Terrible customer service. I ordered 2 masks and one came out just fine and the other wasn't personalized. When I brought this to their attention, they said it was my unfortunate mistake and they would not replace the mask- $17 and I have a mask with 2 dogs I don't own and a person who isn't me. Very bad service. They lost a customer here! Cute idea but NO business sense at all!

30 de septiembre de 2020
Opinión espontánea
Logotipo de CUSTOMA2Z

Respuesta de CUSTOMA2Z

Dear Marika,
We apologize for our failure to serve you well which caused you to encounter such a worse experience. Could you please email us via support@customa2z.com with futher information about your issue so we can propose a solution? Looking forward to hearing from you.

Valorada con 1 estrellas sobre 5

would give them zero stars if possible

would give them zero stars if possible. terrible quality, terrible customer service. Go to FB and search them, you'll notice posts have 100+ comments but you can only see the handful of 'good' comments. They block anyone who tells the truth about their crappy product. Idea is super cute, but BUYER BEWARE! I'm out almost $70 and I'm not alone - many have been duped by this terrible company.

10 de septiembre de 2020
Opinión espontánea
Logotipo de CUSTOMA2Z

Respuesta de CUSTOMA2Z

We apologize for our failure to serve you well which caused you to encounter such a worse experience. Could you please email us via support@customa2z.com with futher information about your issue so we can propose a solution? Looking forward to hearing from you.

Valorada con 5 estrellas sobre 5

5 + stars for great customer service…

5 + stars for great customer service and unique shirts and masks! Can’t say enough about the customer service😊.

I made an error on the name of my dog on the shirt and quickly sent an email to customer support. They were so quick to acknowledge the correction to be made and sure enough, when received, the name was correct!

Also, Initial Delivery was within a few days of ordering - Awesome!! But the shirt design was missing some things. I emailed customer support again and they profusely apologized, corrected and sent the correct shirt again within 3 days which met all my expectations!

Errors can happen but when a company acknowledges it and corrects it in such a timely manner, that’s a good company!

10 de septiembre de 2020
Opinión espontánea
Logotipo de CUSTOMA2Z

Respuesta de CUSTOMA2Z

Hi Lorraine,
Thank you for choosing us. We are so glad to hear that you are satisfied with our product and service. This is the best gift for every effort we made to give you a happy shopping experience.
Hope we have more chances to serve you in the future.

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