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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Abbie made our purchase simple and straightforward. Kept us informed every step of the way. Chased and co-ordinated all parties to ensure our purchase stayed on track. Cannot praise Abbie enough for... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

After enquiring about staircasing my property and speaking to a few different people who I felt palmed me off abit, I got put into contact with Carly and she couldn’t have been anymore helpful. Transi... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I recently completed my first home purchase through Shared Ownership with Flagship Homes, and I honestly couldn’t recommend them enough. From start to finish, the whole process was made so much... Ver más

La empresa ha respondido

Valorada con 4 estrellas sobre 5

We recently completed the staircasing process to own 100% of our property and would like to highlight the hard work and excellent customer service we received from Carly H. The process has taken... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Desarrollo inmobiliario
  2. también en la categoría
  3. Promotor inmobiliario

Escrito por la empresa

We’re Flagship Homes. We provide homes for sale and private rent - not just places to live, but places to love. We’re proud of every home we build, and of our contribution to the local communities in which we operate. Everything we do is driven by our social purpose - reinvesting any profit we make into providing more affordable homes. We're also part of Flagship, which means we build homes, let, and maintain them. Making homes available and affordable for all is easy to say but hard to deliver on, but that’s why we’re here. We want to solve the housing crisis.


Información de contacto

4,4

Excelente

TrustScore: 4.5 sobre 5

23 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,4

Todas las opiniones

(23)

23 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

My experience of flagship would be no…

My experience of flagship would be no stars no customer service the way the managers treat you.

26 de septiembre de 2026
Opinión espontánea
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Respuesta de Flagship Homes

Hi Tony

Thank you for taking the time to share your feedback. We’re sorry to hear that you’ve had this experience.

It appears that your review may relate to a housing matter rather than the services covered through this review platform. However, we’d still like to make sure your concerns are looked into. We’ll pass your details to our housing team, who will review the matter and get in touch with you directly.

Thank you for bringing this to our attention.

Sarah

Valorada con 5 estrellas sobre 5

Abbie made our purchase simple and…

Abbie made our purchase simple and straightforward. Kept us informed every step of the way. Chased and co-ordinated all parties to ensure our purchase stayed on track.
Cannot praise Abbie enough for her help and more importantly patience dealing with a pair of technophobes. Quality of the house design, fixtures and fittings are top class.

8 de septiembre de 2026
Opinión espontánea
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Respuesta de Flagship Homes

Congratulations on finding your Flagship home!

Thank you for sharing such lovely feedback about your experience with Abbie and your home, we will ensure that this is fed back.

Wishing you all the best as you settle in!

Sarah

Valorada con 5 estrellas sobre 5

Excellent service



I have been extremely happy with Flagship Housing throughout the process of buying my shared ownership property. Their communication, response times and overall service have been excellent.

A special thank you to Abbie, who has been amazing throughout the process — always helpful, supportive and keeping me informed. She has made the whole experience so much easier.

I would highly recommend Flagship Housing and their team.

3 de septiembre de 2026
Opinión espontánea
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Respuesta de Flagship Homes

Thank you so much for taking the time to share your feedback. I’m really pleased to hear that Abbie was able to support you so well throughout your sale. We understand how important it is to feel informed and well looked after during the process, so it’s lovely to hear that her support made such a positive difference.

I’ll be sure to pass your kind words on to her.

Wishing you all the very best as you begin your next chapter in your new Flagship home!

Thank you,
Sarah

Valorada con 5 estrellas sobre 5

I recently completed my first home…

I recently completed my first home purchase through Shared Ownership with Flagship Homes, and I honestly couldn’t recommend them enough.

From start to finish, the whole process was made so much easier thanks to Joss. She was absolutely amazing — incredibly thorough, professional and always on hand to answer any questions I had. Nothing was ever too much trouble, and her guidance and reassurance throughout the process really put me at ease, especially as a first-time buyer.

I’m so grateful for all of Joss’s help and support in making what could have been a daunting experience feel so straightforward and positive. Thank you!

27 de agosto de 2026
Opinión espontánea
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Respuesta de Flagship Homes

Thank you so much, Shannon, for taking the time to share this feedback about your experience. I’m really pleased to hear that Joss was able to support you so well throughout the purchase of your shared ownership home. We know how important it is to feel supported in such a milestone purchase!

We will make sure your kind words are passed on to her.

Wishing you all the best in your next chapter.

Kind regards,
Sarah

Valorada con 5 estrellas sobre 5

Have now completed staircasing the…

Have now completed staircasing the final tranche to own 100%. The Flagship team have been helpful and responsive to my questions. Thank you.

30 de julio de 2026
Opinión espontánea
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Respuesta de Flagship Homes

Thank you for sharing your lovely feedback about our staircasing team, we’ll be sure to pass this on.

Huge congratulations on staircasing to full ownership of your home!

Many thanks,

Sarah

Valorada con 5 estrellas sobre 5

Olivia in the Staircasing/Aftercare…

Olivia in the Staircasing/Aftercare team has been amazing and this consistently, not just a one off.

23 de julio de 2026
Opinión espontánea
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Respuesta de Flagship Homes

Thank you for sharing your lovely feedback about Olivia, we’ll be sure to pass this on.

Wishing you all the very best in your Flagship home.

Many thanks,

Sarah

Valorada con 5 estrellas sobre 5

Fantastic experience with Flagship

Fantastic experience with Flagship. I purchased a home with them through shared ownership 3 years ago, and have recently completed on my second shared ownership home through them. The service has been great all the way from buying my first home, the aftercare team whilst living in that home, and continued excellent service when moving.

17 de julio de 2026
Opinión espontánea
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Respuesta de Flagship Homes

Hi Danny

Thank you so much for sharing your experience.
We’re delighted to hear that your journey with shared ownership has been so positive - from purchasing your first home, to the support from our aftercare team, and now completing your second move with us.

Everyone at Flagship Homes is incredibly proud to have been part of each step, and it means a lot that you’ve chosen us again.

Wishing you every happiness in your new home.

Best

Sarah

Valorada con 5 estrellas sobre 5

We have just purchased 100% equity in…

We have just purchased 100% equity in our home. I would really like to thank Carly Horne from Flagship for her professional guidance helping make this happen.

7 de julio de 2026
Opinión espontánea
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Respuesta de Flagship Homes

Hi Carly,

Thank you for sharing this.

We’re delighted you’ve now purchased 100% equity in your home, and it’s wonderful to hear Carly’s guidance helped make the process smooth and straightforward.

Congratulations!

Sarah

Valorada con 5 estrellas sobre 5

We had an excellent experience with…

We had an excellent experience with Flagship throughout our staircasing journey.

The process was quite complex, but Carly was always professional, responsive and incredibly helpful. She kept us informed at every stage, answered all of our questions promptly and worked closely with our solicitor to help move everything forward. Her support made what could have been a stressful process much smoother.

We are delighted to have completed our staircasing and now own an 85% share of our home.

Thank you, Carly, and everyone at Flagship, for your help and support. We would happily recommend Flagship Homes to anyone considering shared ownership or staircasing.

6 de julio de 2026
Opinión espontánea
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Respuesta de Flagship Homes

Hi Valentin,

Thank you for your lovely review. We’re so glad Carly’s guidance helped make a complex process feel easier, and we’re thrilled you’ve completed your staircasing up to 85%!

Your recommendation means a lot to the whole team.

All the best,

Sarah

Valorada con 5 estrellas sobre 5

From selling my flagship home to…

From selling my flagship home to purchasing a new build flagship home carly horne and sarah Davies have been super stars! They have been very thorough and super friendly. Always there to listen. Our journey has been stress free and we couldn't recommend them enough.
Thank you for everything

27 de febrero de 2026
Opinión espontánea
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Respuesta de Flagship Homes

Hi Kimberley

Thank you so much for your lovely feedback. We’re delighted to hear your journey - from selling to purchasing your new Flagship home - has been stress‑free.

Sarah and Carly will be thrilled to know their friendly, thorough support made such a difference.

Thank you,

Sarah

Valorada con 5 estrellas sobre 5

I can not fault the service I received…

I can not fault the service I received from flagship Carly was fantastic she was so caring and understanding I was going through a very difficult time , Carly was always understanding and patient took time to listen and regularly got in contact with me to see how things were progressing , it’s took three and a half years to finalise because of my divorce
Other members of the Flag ship team were also very helpful
Thank you Carly

7 de julio de 2026
Opinión espontánea
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Respuesta de Flagship Homes

Hi Liz

Thank you for sharing this. We’re so glad Carly was able to support you with such care during a really difficult time, and it’s lovely to hear the wider team helped too. Your thanks will be passed straight to her.

Wishing you all the best.

Sarah

Valorada con 5 estrellas sobre 5

After enquiring about staircasing my…

After enquiring about staircasing my property and speaking to a few different people who I felt palmed me off abit, I got put into contact with Carly and she couldn’t have been anymore helpful. Transition was smooth, she was a phone call away and replied to my emails almost instantly. Thankyou Carly for sorting us out!

2 de julio de 2026
Opinión espontánea
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Respuesta de Flagship Homes

Thank you for sharing your lovely feedback about Carly in our staircasing team, we’ll be sure to pass this on. It's great to hear her quick responses and guidance made a positive difference.

Huge congratulations on staircasing to more ownership of your property!

Many thanks,

Sarah

Valorada con 5 estrellas sobre 5

Flagship homes were really good

Flagship homes were really good, this is the second property I’ve bought as shared ownership through them. As a landlord, I can’t fault them. Thank you Foagship

1 de mayo de 2026
Opinión espontánea
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Respuesta de Flagship Homes

Hi Morna

Thank you for your lovely review.

We’re delighted to hear that your experience with shared ownership has been so positive, and it means a great deal to us that you chose Flagship Homes not just once, but twice.

Wishing you all the best in your new Flagship home!

Thank you

Sarah

Valorada con 5 estrellas sobre 5

After retiring from a very long career

After retiring from a very long career, and living in rented accommodation I was worried not only about the price of the rent but also the lack of security as landlords seem to be selling up their properties. I wanted to be able to live in a house that I could call home and enjoy my retirement in. Flagship made this possible due to the part own part rent option. They also made the whole process easy and quick and I can’t thank Joss and her team enough. I will recommend Flagship to my family and friends.

15 de mayo de 2026
Opinión espontánea
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Respuesta de Flagship Homes

Hi Brett,

Thank you so much for sharing your experience.
We’re delighted that shared ownership has given you the security and peace of mind you were looking for in retirement. Knowing you now have a place to truly call home means everything to us.

Your kind words about Joss and the team will mean a lot and we'll ensure to pass this on.

Enjoy your retirement in your new home.

Many thanks,
Sarah

Valorada con 5 estrellas sobre 5

Carly is to staircasing (flagship) what…

Carly is to staircasing (flagship) what Ronseal is to timber fencing ‘does exactly what it says on the tin’ covering everything expertly leading to an excellent, professional finish.
Thank you Carly for putting up with me, understanding me, getting the process done in time and for your aftercare when dealing with my refund of rent paid.
You're a diamond 👍

16 de abril de 2026
Opinión espontánea
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Respuesta de Flagship Homes

Hi Steve

Thank you for sharing such lovely feedback about your experience with Carly, we will ensure that this is fed back. The Ronseal comparison genuinely made us smile!

Wishing you all the best in your Flagship Home.

Sarah

Valorada con 5 estrellas sobre 5

Thank you

A big thank you Olivia for all the support through my staircasing. Extremely professional, kind and caring !
Great ambassador for the organisation.

16 de abril de 2026
Opinión espontánea
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Respuesta de Flagship Homes

Thank you for sharing your lovely feedback about Olivia, we’ll be sure to pass this on.

Wishing you all the very best in your home.

Sarah

Valorada con 5 estrellas sobre 5

Carly has been extremely helpful…

Carly has been extremely helpful throughout the sale of our shared ownership home. She responded quickly to all our queries and provided great support during the entire process.

27 de marzo de 2026
Opinión espontánea
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Respuesta de Flagship Homes

Thank you so much for taking the time to share this feedback. I’m really pleased to hear that Carly was able to support you so well throughout your sale. We know how important it is to feel informed and looked after during the process, so it’s great to hear her quick responses and guidance made a positive difference.

I’ll make sure your kind words are passed on to her.

Wishing you all the best in your next chapter.

Kind regards,
Sarah

Valorada con 5 estrellas sobre 5

Sarah at Flagship was lovely and…

Sarah at Flagship was lovely and supported us the whole way through our property purchase.

27 de febrero de 2026
Opinión espontánea
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Respuesta de Flagship Homes

Huge congratulations on your new home! We hope you're settling in well.

Thank you for the lovely feedback you've shared about Sarah, we'll make sure this is passed on to her.

Sarah

Valorada con 4 estrellas sobre 5

Staircasing process

We recently completed the staircasing process to own 100% of our property and would like to highlight the hard work and excellent customer service we received from Carly H. The process has taken a long time and has been somewhat stressful (issues unrelated to Flagship), but Carly has been consistent in providing us with answers as quickly as possible and chasing up loose ends. Without having a contact like Carly at Flagship, I believe the process would have been much more difficult.

Thank you again.

Naomi

30 de diciembre de 2025
Opinión espontánea
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Respuesta de Flagship Homes

Thank you for sharing your lovely feedback about Carly, we’ll be sure to pass this on.

Huge congratulations on staircasing to 100% of your property! Wishing you all the very best in your home.

Many thanks,

Sarah

Valorada con 5 estrellas sobre 5

Shared Ownership

We had some issues with our shared ownership property with very bad mould in the bathroom. After contacting the developers Persimmon, who weren’t wanting to help and dismissed the issues (mould was due to poor workmanship), Flagship stepped up and provided a solution for us to get this rectified.

It was important for us to have this problem fixed ASAP due to our child’s life limiting condition (mould can be catastrophic for her).

Thank you for helping us get our issues sorted so our child is free from mould exposure and allowing her to live in her home safely.

1 de diciembre de 2025
Opinión espontánea
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Respuesta de Flagship Homes

Hi Kelly,

Thank you for taking the time to share your experience.

We’re really glad that our team at Flagship were able to step in, listen, and help get the issue resolved quickly for you. Ensuring your home is safe and suitable for your family is incredibly important to us, and it means a great deal to know that the solution provided made such a positive difference.

We will ensure to pass this on to the team!

Many thanks,

Sarah

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