Costco Online Opiniones 

Dreadful

Ordered items worth approx £240 and they were not delivered/lost by courier. Have called at least 8 times over the last four weeks to receive varying stories. One that they were processing a refund, one where they were expecting me to get a crime reference number despite them being responsible for the goods, the rest promising contact within 48 hours. Still without my money or the goods, abysmal customer service and I will be cancelling my membership once this issue is resolved. Bank now handling this via a charge back as their convoluted complaint resolution process means it gets passed around various teams who have different approval levels. Ridiculous. Don't buy anything expensive from them online!

I have never experienced customer service this bad from a company of Costco’s size.

I placed an order because the website clearly showed next-day delivery. Within minutes of placing the order, the delivery date was pushed back by an entire week. To make matters worse, one of the products arrived damaged, forcing me to wait even longer for a replacement.

What followed was an absolute nightmare. Costco changed my delivery date not once, not twice, but FIVE separate times. Every time I thought the issue was finally resolved, I received another delay. Nobody seemed able to provide accurate information, take ownership of the problem, or offer a real solution.

After weeks of wasted time, broken promises, and constant frustration, I finally canceled the order. Even then, the experience somehow got worse. After failing to deliver the products as promised and repeatedly rescheduling my order, Costco informed me that I would still have to wait several business days to get my money back.

Customers should not have to chase a company for products they already paid for, nor should they be treated as if their time has no value. This experience has completely destroyed my confidence in Costco’s online delivery service.

If you need your items delivered on time, do not rely on the delivery date shown at checkout. Based on my experience, it appears to mean absolutely nothing. I spent weeks waiting, rearranging my schedule, making phone calls, and dealing with constant disappointment, only to end up canceling the entire order.

Without question, this has been one of the worst online shopping experiences I have ever had.

I ordered a Macbook Pro laptop on 4 September and it was supposed to arrive by the latest on 8 Septmber. I waited all day at home and no delivery. Logged a complaint with customer service. Rescheduled delivery for 15 September. Again waited at home all day for the delivery and it did not arrived. Logged another complaint. Delivery was made on 16 September but wrong item was delivered. I was sent a Dell laptop, instead of a Macbook Pro. And Costco customer service told me I need to wait up to 48 hours to get a reply. It is not two weeks since I placed the order and I have wasted SO MUCH TIME, and I still do not have my order, and Costco are not able to give me an explanation, or let me know when I am going to get my order. Grossly incompetent and totally unprofessional. Place orders online with Costco at your own risk.

It is so misleading. They should have been honest and charge a flat fee instead of charging $2.00 extra for every item bought plus tip for driver.
$2.00 are added to the original price at the store - butter $15.99 while same day charges $17.99

I bought a 6-piece modular sofa online and 2 weeks later found the exact same item £240 cheaper at my local Costco warehouse. Instead of simply issuing a price adjustment, customer service refused and forced a full return. I bought a 6-piece modular sofa online and 2 weeks later found the exact same item £240 cheaper at my local Costco warehouse. Instead of simply issuing a price adjustment, customer service refused and forced a full return.
To make matters worse, I was told to wait 5 to 10 working days just for the courier to arrange collection. Because I don't have the physical space to store two massive 6-piece sofas at the same time, it is impossible for me to buy the cheaper one in-store while waiting for the return.

As a result, Costco's absurd policy completely blocks me from taking advantage of the store offer, leaving me no choice but to cancel the return and keep the overpriced sofa. Completely lacking flexibility and basic common sense. Great products, but online customer care policy is terribly rigid.

Absolutely moronic,incompetant staff for online buying.used in the past online great results.but this wk.had to reorder three times,talk to cs.lots hours and they cancelled the order no reason,paid cc,debit as well.they refused to place order themselves after botching.could not give accurate ans.why.had to be verified.for cash purchase duh.said they cant send text,and shut account off.phone lines down,wtf is going on with costco.absolutely refused to do the right thing.and said u must be verified again,and reorder your self again 4 times hell to the no,no Vp of customer service.wasted time effort and patience.dont buy here

Honestly, what a joke of a delivery service.

The delivery driver rang my doorbell and told me to come downstairs to collect my parcel. I was completely confused because I’ve never had a Costco delivery where I’ve been told to leave my flat and come downstairs to collect it.

I went downstairs thinking maybe he needed help getting the parcel up to my flat. Instead, I find my parcel literally dumped on the side of the road next to the parked cars. Not even brought to the entrance of my building.

I asked the driver if he could help me bring it upstairs, and his response was simply that it was an “outside delivery” and he couldn’t help.

So what exactly did I pay a delivery charge for? If I’m expected to walk downstairs, pick up my parcel from the side of the road, and somehow carry it all the way back up to my flat myself, I might as well have gone to Costco and collected it myself.

The whole thing was extremely lazy and poor customer service. I’ve used Costco before and never experienced anything like this. If this is what Costco considers a delivery service, then it’s seriously disappointing.

Definitely not the service I expected after paying extra for delivery.

I wont renew my membership after 10 years of being an executive member. I went for propane often and now they took it away from Okotoks, Ab location. I used to buy my dog food and treats there too but the brand is not good and makes my dogs shit so rancid. Im done with Costco come December I have no use for the store anymore.

The 2day delivery is a joke. It’s more like 4-5 business days. Items arrive at varying times. Nothing like Amazon. I stopped ordering from Costco online.

Exceptional Costco Online Support from Diana T.
I recently contacted Costco Online Support regarding a mattress purchase and had an outstanding experience with Diana T. She was extremely knowledgeable, patient, and genuinely helpful throughout the entire call. In fact, she is one of the best customer-service representatives I have ever interacted with online.
Because I needed detailed information to make the right decision, our conversation lasted about an hour. Despite the length of the call, Diana remained attentive, professional, courteous, and patient from beginning to end. She carefully answered all my questions, helped me understand my options, and made what could have been a complicated process much easier.
At no point did she seem rushed or fatigued. Instead, she continued to provide thoughtful support and clear guidance throughout the call.
Thank you, Diana T., for the exceptional customer service. Costco is fortunate to have such a dedicated, customer-focused online support representative. She is a real asset to Costco, and her positive attitude and commitment to helping members undoubtedly strengthen customers’ confidence in Costco.

Very satisfy and the price quality and quantity are excellent

Went To Costco Adelaide got the Few items that they have at a good price went through there Maned Checkout got to the door where they said one item not scanned She got abuseive grabbed the trolley turned it towards the Service dept said pay for the mistaken item or face Prison ,My 3 year old in the trolley screamed when she grabbed the trolley .I removed the Missed Scan item And left Costco Extremely Angry.
HOW IS COSTCO ALLOWED TO SET THERE OWN POLICYS IN AUSTRALIA.
they stated everything is there's until they allow us to leave even after Paying Twice for One item.

I bought a sofa that was supposedly leather, and after two years, it started peeling—even without excessive use. I called customer service to arrange a replacement, but they never actually placed the order. They changed the replacement date three times over the course of a month; today, they came and took the old one away, but they still haven't brought the new one, and the order hasn't even been created. It is deeply disappointing—a waste of time and a sign of disrespect.

Your email said delivery Friday.
Item was delivered Thursday…no doorbell rang…no email received.
Item sat outside all day vulnerable to theft….not impressed !!

Lisa helped me with my recent application and then the fitting and paring of my first hearing aids. Lisa is professional and very capable. She even helped add the hearing app to my phone. She is friendly, communicates very well and had patience with my many questions. If I ever need help, I hope Lisa is there. Les Hamilton

I placed a combined grocery and pharmacy order through Costco Same-Day Delivery (fulfilled by Instacart), and it was a complete failure on every level.

The order simply never showed up. No delivery, no meaningful notification, no working recovery process just a canceled/failed order after I'd already waited through the entire delivery window. And this wasn't just paper towels and rotisserie chicken. This order included my prescription medication. Because the delivery failed late in the day, the pharmacy was closed by the time I found out, and I had no way to get my medicine. I missed a dose by a full day. Let that sink in: a service that advertises prescription delivery failed so badly that a customer went without medication. That's not just an inconvenience that's a health risk, and it's inexcusable, offering prescription delivery isn't a flippant thing.

And here's the insult on top of the injury: my $200+ is still tied up. It's been over five days and the charge hasn't been refunded. So I got no groceries, no medication, AND I'm out over two hundred dollars while Costco and Instacart point fingers at each other. Instacart says talk to Costco, Costco says the hold is on Instacart's end, and meanwhile my money sits in limbo like an interest-free loan I never agreed to make.

If you can't reliably deliver medication, you have no business offering pharmacy delivery. Period. There should be an escalation path when a failed order contains a prescription — a call, a redelivery, anything. Instead I got silence and a frozen charge.

Do yourself a favor: if you need your medication on time, do not trust it to Costco delivery or Instacart. Go pick it up yourself. And if your order fails, be prepared to fight for your own money back for a week. Absolutely unacceptable from two companies of this size. I'm switching pharmacies entirely because of this.

Have been disappointed with its customer service for immediate family members and would like to share the details as a warning for others. There are 2 issues here:
A. Children living in the same household are not able to use the parents membership to get items at Costco. (I.e: your 16, 17 year old or college age child living with you is not able to ‘run’ up to Costco to get a few items if you are at work or tied up with other tasks at home.)

B. Children who live with you, but are out of town, such as with college or on a road trip, are not able to use Costco’s automotive tire services to address issues (I.e such as for tires), even if they are paid for, without the actual member being present.

The details:
A. Costco only provides 2 memberships for a household (I.e one to each spouse). This limitation does not support the reality of busy households where the whole family, including dependent children living at home, may be relied upon to handle shopping tasks. Many families depend on older children—often high school or college-aged individuals to run errands, including trips to Costco. The inability to provide them with their own membership card creates unnecessary inconvenience and frustration.

While I understand Costco may have concerns about card-sharing, it’s important to note that Costco now checks photo IDs at the entrance. This should sufficiently deter abuse of the membership system. Dependent children with valid drivers licenses displaying the same residential address as the primary membership holder should easily meet any verification criteria while also maintaining the integrity of the membership policy to have their own membership card under the primary card holders.

This issue was written in a letter to Costco headquarters over a year ago without any respionse.

B. Another disappointment with Costco we experienced was with their automotive tire services. If your vehicle or your child’s vehicle has (in this case) tires installed by Costco – none of their warranty services willtravel with the child if they are away with the vehicle. For this specific case, tires were purchased at Costco near home and then later rotated at that same Costco. The vehicle used by the child who is out of town for college, and they had an issue which required another Costco to check the wheel balancing for a rotation that was performed just 3 weeks earlier. This other Costco said they needed the actual member to be present in order to conduct the service, despite having the actual receipt of the work done. The child and member (parent) was about 5 hours away from each other.

Neither of these issues is asking much for Costco to honor dependent older or adult children living in the same house as the parents- card holders or to honor vehicle service warranty for these same children.

It was great experience with Nirmala , she is very polite and explained in detail about Costco membership and Visa Credit Cards benefits. very helpful .

We ordered a fridge to be delivered. The soonest they could get it here was one week from the order. We were allowed to choose the delivery date and time. We were emailed two days before delivery to be notified that the fridge had been shipped. When the day and time of delivery arrived, they did not show, nor did they call or email or text. I had to search through my order to find the tracking information and see what the holdup was. All notifications on my app still showed it was being delivered as scheduled. When I clicked on the tracking, it stated the order had been cancelled.
When I called customer service for find out what was happening, they apologized and told me the best they could do was to put it in to be resubmitted, which would take an additional two days, at which time I would have to reschedule delivery.
We cancelled the order and bought a fridge from a local business. They are delivering today.
I would not recommend their business. It seems they could’ve come up with a better solution for us.

Terrible customer service. 21 days for a refund. Always queuing to get through to speak to someone. Promises of communication back, never heard from them once. Have cancelled membership not worth the time needed when there's an issue.