Costco Online Opiniones 

Great place to shop, very friendly people and staff, great product for the family.

Horrible, horrible on line experience. Navigating their on line ordering system was excruciating. Even though I’m a member I had to set up an on line account. Not easy. Made no logical sense, kept looping me around to re enter info I had already input. Finally got around to inputting payment data for a $3,000 tv. Rejected three different cards that I absolutely know worked. They didn’t accept AMEX. Finally out of the blue I was notified “ order accepted” and confirmation received. I was of course relieved. However a couple of hours later I received an e mail, almost threatening “ your payment has been denied, supply new info or your order will be cancelled. Contact Order Processing.” Not surprisingly it was impossible to contact Order Processing. I did speak with a customer service agent. Pleasant, but not able to answer my questions. Not her fault, I blame Costco for inadequate training. I asked if she would transfer my call to Order Processing. No can do, they don’t take calls. But she wrote up our conversation and forwarded it to OP assuring me they would call back within 24 hours. What the heck, 24 hours to get a call back! That night almost at midnight I was jolted awake with a recorded call threatening to cancel the order unless I made alternate payment arrangements. Morning came, no call back from OP. Noon came, no call back from OP. Completely fed up and aggravated I tried to cancel the order online. Nope, I had to call. Finally got ahold of an agent who cancelled the order. Thank God! I told my wife I’m never going to step foot in that store again.

I'd like to first point out, that the people that do the sampling, y'all are terrific I commend you for putting up with some of the crap that the customers Dole out to you. And I'd like to commend you on how you handle disruptive children running through the store, with parents nowhere to be found because they think this is a playground to let them loose in. Recently on a trip to the Merced Costco, I seen a horrible display from a customer to one of the sampling ladies. She literally threw ice cream at her cussed her out touched her trays when we all know we're not supposed to. The lady behind the trolley handle herself so well. Because it fit had been me I would have probably socked the lady. Customers are so rude to these people they're just here trying to get a paycheck, trying to serve up samples when everybody goes in there acting like it's some sort of free buffet. It's not a free-for-all, everybody's so greedy when they come up to these stands. Does anybody realize that these are supposed to be samples and not a lunch cafeteria? And people quit sending your kids up there by themselves they clearly states on the carts that they are supposed to be accompanied by parents. Parents stop acting like these people who are giving samples know what your children are allergic to what they can and can't have and how much sugar you allow them to eat. You're not babysitters so quit letting your kids run through the store, not only is it uncomfortable for the people doing the samplers, but have a little common courtesy for the rest of the shoppers in the store. God forbid one of them kids should get smacked by a flat cart or somebody coming out with a loaded cart. Costco customer stop being so irresponsible. You know Costco doesn't have to offer samples. And in speaking with these wonderful people that are preparing samples, I have found out that not only do they get mistreated, but they don't get backed up by Costco managers, or the company that they work for. I hope that Costco will take a good look at their customers cuz as a consumer, I know we're not always right. And just the idea of watching someone throw a food product at an employee, really made me aware of how people treat employees. Just because you have a prime Costco card does not make you untouchable. Show some respect for these people. They're just here to try and make your experience at Costco better. And Costco members remember it's a store it's not a jungle gym a park or a playground maintain your damn kids. I'm a Costco member but I don't feel privileged, nor do I feel that I should speak down to any of the employees especially those going out samples for free, and I don't think it's fair for anybody in the store to be so greedy if you're that hungry go home and cook take your kids out to McDonald's but stop sending them into the store running from cart to cart to fill their stomach because you don't want to feed your own kids at home. Again I have to reiterate! THE COSTCO CARTS ARE SAMPLES, IT IS NOT A BUFFET, IT IS NOT A CAFETERIA, IT IS NOT A FREE-FOR-ALL TO BE GREEDY. AND I WOULD LIKE TO APOLOGIZE FOR ALL OF THOSE PEOPLE THAT GAVE THOSE EMPLOYEES A HARD TIME. YOU DIDN'T DESERVE IT. Your customer service is impeccable, for what you have to do and what you have to put up with from people, I commend you all! Please continue to keep up the good work, and try not to let those so-called "Gold members" get the best of you.
Respectfully yours,
Member 123-95301

I placed an order for a roll (100) of postage stamps for my business passing $77.75. Three days later I received a package with a book of 20 stamps.
Management for online orders in incompetent and the employees who put together the orders are lazy and incompetent.
This has cost me yet another day of not mailing.
I have learned a lesson.

Today 2/6 26 WE went to COSTCO'S one in Victoria Ballarat road. We scanned our cards, THE LADY WAS POLITE AND SAID HELLO we walked in now, if our card had expired, why did it let us in. I would love to know. Could we waste our day walking around collecting shopping that we could not buy and we didn't even know it.. Fill our trolleys up with what we wanted then we went in to the liquor part we went to pay for the alcohol only to be told we could not pay, because your Cosco card is out of date. We said what !!so we looked at the date !! it was out By two days are you serious so my sister and I had full trolleys around $400 each, if not more, so I asked to speak to a manager. And I asked someone ! Can I please talk to A manager . And one off the works said l can help you. So I told him. They said our cards were expired.So we checked the date it was out by two days I said , are you series. It is only 2 days.No, you have to resign up for the year.I see, what about can we sign up for a month So that could get us through with our shopping he said, no, and I said, why, when we scan our card, it went green and let us in.So if it was expired they should not have let us in.Then we're in there 3 hours plus we have been members since you're opened. How can you treat your customers this badly? It is disgusting and when you do buy a membership. It should allow you days in the year. How many times you can use it? You're paying over $100 to be a member. 2 days out That was it IS THIS HOW YOU TREAT YOUR CUSTOMERS.NO, YOU HAVE TO RESIGN UP FOR A WHOLE YEAR. I THINK PAYING THAT KIND OFF MONEY. YES, UNLIMITED TIME. YOU CAN GO THERE A YEAR. BUT IF YOU ONLY GO THERE ONCE OR TWICE OR EVEN 5 TIMES A YEAR. YOU SHOULD LET THE PEOPLE STILL BUY THEIR THINGS JUST BECAUSE THEY WERE OVER 2 DAYS, ARE YOU SERIOUSLY, I THINK IT REALLY IS DISGUSTING. PLUS THE COST FOR THE MEMBERSHIP IS RIDICULOUS WAY TOO HIGH? I KNOW A LOT OF PEOPLE. THEY'VE DROPPED OFF BECAUSE THE WAY YOU TREAT YOUR LOYAL CUSTOMER. THIS IS DISGUSTING, SO WE LEFT OUR TROLLEYS, 2 FULL TROLLEYS. BETWEEN 2 TROLLEYS $,1000 OR OVER AND TOLD THEM THEY CAN PUT IT BACK. THANK YOU VERY MUCH. FOR NOTHING, IT IS NOT WORTH THEIR YEARLY RATE AT ALL. THE WAY WE'RE TREATED IT'S NOT GOOD ENOUGH.THIS IS AUSTRALIA TREAT US WITH RESPECT 🙏

First time ordering from Costco online. I found out 1 piece of my order coming from a different place than the other and at different times. I was told 3-5 weeks expected delivery time.i was pleased when mattress would be delivered in closer to 2 weeks from original order. Was also contacted and told my bed would be delivered from a different shipper around the same time frame. I was later contacted by shipping company who was not Costco and told bed would be delayed and I should reschedule. As I tried to reschedule I found out the local warehouse didn't even have my merchandise and also delivery d hedjle was outside my availability as I work out of state on rotational schedule. I asked Costco if pick up would be possible, associate said it should be ok but I should contact warehouse. I contacted warehouse and was told Costco would have to approve that request. Again Costco was contacted and I was told they would do what they could. It took 2 days to get a response from there remediation team but I was told access to warehouse was not allowed. I feel I got the runaround on this purchase and don't believe I should be dealing with Costco shippers and warehouses. If I buy from Costco I should deal with Costco only. Turns out the don't handle much of the logistics with online shipping. I guess it's becoming more self service similar to shopping at actual warehouse store with self checkout. I think this was handled very poorly on Costco's end. Probably will not make another online purchase from them.

I recently shopped at Costco 149 ave yellow head Edmonton and purchased 38 items. I usually don't check my receipt carefully, but this time I had a feeling something wasn't right. When I reviewed it, I found that one of the items had been scanned twice, so I was charged for it twice.

I appreciate that mistakes can happen, but customers shouldn't have to discover these errors themselves. I encourage everyone to check their receipts before leaving the store. I also hope Costco takes extra care during checkout to prevent overcharging customers.

Ordered a signed football shirt for my son’s birthday. It’s been 3 weeks and still nothing, customer service useless. Borderline criminal this company

I purchased a shopcard as a gift for a family member. It is way past due-mire than ,10 business days and it still has not been delivered. Online chat only told me they have no don't and it takes 7 to 10 business days. It still has not been delivered. This is unacceptable.

Very poor service from Costco Online. Will not order online again from Costco. They use courier service DHL ECommerce who fail to deliver on multiple occasions. Costco customer service is very poor to resolve the issue and get a refund. Would avoid and not recommend online ordering.

bought a Frigidaire dishwasher from
Costco along with their extra warranty for peace of mind. Big mistake. My unit has been broken for 20 days now, and every time I call, I get absolutely nowhere. No one takes action, no one offers a real solution-just endless runaround.
I paid extra for protection, but Costco and their warranty provider are leaving me with a broken machine and zero support. If you think Costco stands behind what they sell, think again. This has been a complete waste of time and money.

Buyer Beware: My Experience with Midea Washers and Costco Appliance Support

After this experience, I would strongly caution anyone considering a Midea washing machine, and I would also think twice before relying on Costco's appliance warranty process.

I currently have two separate Midea washing machines at two different properties that have both been deemed unrepairable. Both units required Return to Goods Authorizations from the manufacturer.

Having two washers fail is concerning enough. What happened afterward was even worse.

Midea provided Return to Goods Authorizations for both machines on May 22. Weeks later, I was still chasing answers from Costco.

Every time I called, I received a different story. I was repeatedly told an exchange would not be a problem. I was told to wait two to three business days. Then I was told five to seven business days. I was told the file had errors and needed to be sent back to another team. I was promised callbacks that often never happened.

At one point, a Costco representative called to apologize for the delays, advised that she would personally take ownership of the file, and stated that she saw no reason an exchange could not proceed. Days later, another department advised the exact opposite.

Meanwhile, my tenant was left without a functioning washing machine, I spent countless hours on the phone trying to get answers, and I ultimately had to purchase another washer because I could no longer wait for Costco to sort out its own internal processes.

The appliance failures themselves are disappointing, but products can fail. What has been unacceptable is the complete lack of accountability, the contradictory information, the missed callbacks, and the inability to get a straight answer from anyone.

As someone who has purchased hundreds of appliances through Costco over the years and recommended Costco to countless clients, I never expected to be treated this way.

My advice:

• Avoid Midea washers. Having two separate units deemed unrepairable is enough for me to never purchase the brand again.

• If you buy appliances through Costco, understand that the buying process may be smooth, but if you end up needing warranty support or a Return to Goods authorization, your experience may be very different.

I have lost confidence in both the Midea brand and Costco's appliance support process. This has been one of the most frustrating customer service experiences I have ever dealt with.

Costco is unable to deliver as promised on a two day delivery item. Who knows when it may show up as email says “delay notification “. Chatting with a live agent who disconnected my chat was not helpful. Hopefully the person in membership was able to cancel my card. This eliminates potential future issues :)

Had my Fiat Autotrail scout tyre's changed today at the Derby depot, booked in for 1pm arrived just before to be waved into the bay , took an hour to change all four cross climate camping tyers , very happy with the price and the service.

NEVER EVER plan to receive your order as they propose. They cancel out part of it & need to reorder. Says 2 day & doesn't ship until later...if you don't care &have flexibility on delivery dates than its ok.

Very poor customer service,TEMU IS 1000 TIMES better than costco online, my friend bought a dyson product from Costco website and delivered to me , i live interstate, costco sent me a faulty product and it didn't work for even a minute, when my friend try to return it online , he found website don't allow items to send back via post and the customer care team suggested to take it to the local warehouse, i took it to the warehouse and they said only member can return it, even though i have Tax invoice on my name.
By Australian consumer law we need a product in the same condition with the proof of purchase, i had both but still its not taken , they told me to post it back to my friend on my cost to get it refunded by him. I said will Costco be covering the postage since i brought the item to you and you are not accepting the item. They said we can't cover the cost.

I live on an island so often have to rely on Costco Home Delivery for food products, such as nuts, protein powder, crackers, and supplements. EVERY SINGLE TIME - WITHOUT EXCEPTION - the boxes containing the food have been ripped open, punctured, the bottom is falling out, and often product has been damaged - almost like someone took a knife to a bag of almond flour, for instance.

Costco store is fabulous. They have hard-working employees and offer great prices. But their online delivery service is HORRIBLE - they need to invest in some much more sturdy boxes and/or don’t overload the boxes. Amazon boxes NEVER fail, break or split open, or get puncture holes, no matter how heavy the load. So I know this can be done.

Do better, Costco - seriously!

the delivery people didnt have anything strapped in - tehy merch was all over the place in the truck - my refigerador was left in the street -- after getting it into the house and opening it up -- all the doors were dented - they said "just bring it back down the 20 stairs by yourself and we can return it". never order from them

Ordered jeans. asked for speedyn delivery, 1-2 Business days. Paid $7.99. Took 5 days to deliver. Had to return. Went to Spokane Valley Warehouse. WOman zoning Mens clothes was asked where then Kirkland Signature jeans were, We don't have any. came the short unpleasant response. With the exception of the Returns Counter Lady, the restnof the experience was pure Costco. Not going back!

I would give Costco zero stars if I could. Customer service - which was the biggest benefit of being a Costco member - has gone downhill lately at Costco. We bought a Samsung dishwasher from them which turned up to be a terrible product. Had to fight with both Samsung and Costco over returning it for a couple of years with both asking us to keep it and go through all the pointless customer support calls and walkthroughs. Eventually the warranty expired and they both said "oops too late to return it now".

Interestingly enough, the last time I called customer support to complain about all this I was for some reason forwarded to their US support reps who were eager to allow us to return the product...only to find out that we're in Canada to which they responded "sorry, there are different rules for clients in Canada".

Costco membership cancelled on the spot. Thanks for giving us one more reason to stop supporting American companies. We're not 2nd class citizens because we're Canadian.