We have several name tags from Name Badges Int'l whom you absorbed. The ones we just got from you seem lesser quality. They are printed slightly off center, so the white edge shows slightly more on o... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Website glitched and I had to start over. Also it is not easy to use or customize badges as you cannot choose exact font size and there is no guidelines to accurately measure logo size, etc.
La empresa ha respondido
Updated: Within 24 hours of posting this review the Custom Genie team reached out. They sent my order right away and gave me a credit toward a future order. Though the initial experience was disappo... Ver más
La empresa ha respondido
Couldn’t be happier with my order from Custom Genie. It literally took me 2 minutes to place the order, super easy process. The stickers came out exactly how I envisioned them. Clean print, great feel... Ver más
La empresa ha respondido
Información sobre la empresa
Sobre Customgenie
Escrito por la empresa
Custom Genie specializes in beautiful, high-quality personalized products that help brands make a lasting impression. Headquartered in Atlanta, GA, our North American manufacturing and distribution facility houses a full in-house art department, a dedicated customer service team, and a state-of-the-art production floor — giving us complete control over every detail from first sketch to final shipment.
We proudly serve a wide and diverse client base, including hospitality, retail, personal and professional services, public bodies, airlines, the financial sector, and travel. Whether you need branded drinkware for a corporate event, premium giveaways for a trade show, or fully customized merchandise for retail shelves, our team delivers products built to elevate your brand.
Every order is handled with precision and care. From concept and artwork proofs to packaging and shipping, our experts ensure your company logo looks polished, professional, and unmistakably yours. With fast turnaround times, competitive pricing, and a true commitment to craftsmanship, Custom Genie is the partner you can trust to bring your brand to life — one custom product at a time.
Información de contacto
Estados Unidos
- customgenie.com
3,7
Medio
82 opiniones
Ha contestado el 73% de las opiniones negativas
Suele responder en menos de 1 mes
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Respuesta de Customgenie
Suzanne, thank you for your feedback. We truly appreciate your business and look forward to working with you again soon.
The new website took a few minutes to…
The new website took a few minutes to get used to, as artwork is handled differently.
Love that the discount is automatic for our wholesale account.
2 de febrero de 2026
Respuesta de Customgenie
Hey Linda, thanks so much for the feedback! We're glad the automatic wholesale discount is working smoothly for you. We know the new website took some getting used to with how artwork is handled, but we're really happy you're finding your way around.
We can't wait to work with you on your next orders. Thanks for choosing Custom Genie!
It's always a MESS
4 of 5 orders were messed up. and had to submit each time pics and go back and forth to get each corrected
4 de febrero de 2026
Respuesta de Customgenie
Hi Sam, we sincerely apologize for the issues with your orders. We understand how frustrating it must be to have multiple orders require corrections.
We're looking into this immediately. These are not the quality standards we hold ourselves to. Our team will reach out to you directly to resolve this and ensure we get it right moving forward.
We appreciate you sharing your feedback with us.
Great Experience
We had a unique situation ordering name badges. Everyone was very helpful and responsive!
3 de febrero de 2026
Respuesta de Customgenie
Hi Julia, thank you so much for taking the time to share your experience. We're really glad we could help with your order—that's the standard we strive to maintain.
We can't wait to work with you on your next orders. Thanks for choosing Custom Genie!
Never received item
2 de febrero de 2026
Respuesta de Customgenie
Hi Travis, we sincerely apologize for the missing item. We understand how frustrating that must be.
We're looking into this immediately. Our team will reach out to you directly to resolve this and ensure you receive your order.
We appreciate you sharing your feedback with us.
Respuesta de Customgenie
Hey Michael, we sincerely apologize for what happened. Our standards don't match the experience you had, and we want to make sure we get this right for you.
We're looking into your order right now. Our team will contact you directly to get this sorted and get you exactly what you ordered.
We appreciate you sharing this with us.
The client was extremely happy with the…
The client was extremely happy with the quality and look of the name badges. She was also amazed at the speed at which she placed the order, and the product was received. Thank you for making me look like a hero.
4 de febrero de 2026
Respuesta de Customgenie
Hey Barbara, thank you so much for this! That's exactly what we aim for. You're awesome for letting us know, and we can't wait to work with you again! Thanks for choosing Custom Genie!
Nice products but the Web site is a…
Nice products but the Web site is a little complicated to use and we don't receive shipping confirmation. Communication should be improved.
4 de febrero de 2026
We had an issue but they corrected it…
We had an issue but they corrected it and got a replacement to us very quickly.
3 de febrero de 2026
We don't like exporting and uploading…
We don't like exporting and uploading an Excel file for the names! Please bring back the old way of inputting names
2 de febrero de 2026
The order arrived in good condition.
The order arrived in suitable time - though at the end of the 7-day timeframe posted on the website. Each order I've placed, including this one, have been suitably packaged and have arrived in good condition.
The ordering process for 'custom' stickers is a little more complicated than I would hope given that successive orders of the same item should simply draw from the details already on record. Having the opportunity to select formats already on file with Custom Genie would alleviate issues that arose after attaching a copy of the image I kept on file from a previous order. The issue was resolved after several email exchanges, however.
30 de enero de 2026
I never rec'd an order confirmation…
I never rec'd an order confirmation after placing an order. Never rec'd tracking via email after the order shipped.
19 de enero de 2026
The stickers came out great
The stickers came out great, great quality great image. Only thing is I didn’t get an update on when stickers were made or estimated delivery. I ordered on a Saturday (12/6) and they were delivered on Monday (12/15) a week later. I know the faqs said like a 2-3 business days turnaround but I had my event 12/13 so was a little disappointed. Will still use again. Will just make my order in advance.
6 de diciembre de 2025
Disappointed
The design was so so small after choosing the largest sizes. I had a design deleted it and redid it but the original design I didn’t want was sent to me. It was hard to see the placement of the writing and design on the pen. Extremely disappointed.
8 de diciembre de 2025
You still have NOT fulfilled on order…
You still have NOT fulfilled on order placed November 26th.
26 de noviembre de 2025
Everything they do is amazing..
Everything they do is amazing... great service, great process
24 de noviembre de 2025
ZERO care for specificity or customer service.
Specifically asked for a proof as the online editor wasn't allowing placement as precisely as I wanted. Ignored the instructions, printed and shipped the tags. When received, they indeed looked off and reused to assist. DEFINITELY do not recommend
15 de diciembre de 2025
Opinión espontánea
They follow directions perfectly and do…
They follow directions perfectly and do a great job!
21 de noviembre de 2025
Quick to replace missing item
Part of my order was missing, but it was corrected and they even sent extra stickers.
20 de noviembre de 2025
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.
Más información sobre otros tipos de reseñas.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.