Very efficient and helpful company. Heating broke down on Saturday, and engineer came on Monday morning. Needed part so repaired on Friday. Catherine kept me informed and also boiler just out of war... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Replacement of boiler & removal of water cylinder. I moved house & to my dismay the boiler promptly started malfunctioning. I originally did not know where to turn but Custom Heat & Cool were... Ver más
La empresa ha respondido
Jack and Alfie installed a new boiler in our home today, and did a great job: our boiler isn’t in the easiest position, but they happily worked in the understairs cupboard and have done an incredibly... Ver más
La empresa ha respondido
Ryan the installer of our new boiler,orderd from worcseter bosch fastrack was efficent in his work. Went above and beyound even when our 26 year boiler wasn't going without a fight.tidy in his work... Ver más
La empresa ha respondido
Información sobre la empresa
- Contratista de calefacción
- también en la categoría
- Contratista de aire acondicionado
- Contratista de sistemas de climatización
- Electricista
- Fontanero
- Ingeniero de gas
Escrito por la empresa
Custom Heat & Cool is a family run business with modern values. Since opening our first office in 1980 in Rugby, we've grown into the trusted name people turn to for heating and cooling comfort — for today and for generations to come.
Custom Heat & Cool
Escrito por la empresa
- Established in 1980
- Custom Heat & Cool is a family-run heating and cooling company, proudly serving customers across the Midlands and the South West. We've had a physical presence in Rugby ever since our foundation in 1980, and in that time we've encountered pretty much every problem that can occur with central heating, air conditioning, and domestic appliances. We specialise in all aspects of heating and cooling, including boiler installation, servicing and repair, and air conditioning installation and maintenance. We can also install gas fires and full bathroom suites. Wherever you're based, when you contact Custom Heat & Cool you're calling on one of the most experienced heating and cooling teams in the business — and you'll get more than just our decades of know-how. We only use manufacturer-approved parts, and we keep our vans well stocked to give us the best chance of fixing your problem on the first visit. Every job we do represents excellent value for money, and when you ask us for a quote, you'll get our best price first time. Comfort you can feel, care you can trust.
The only company to guarantee same day call out
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
Información de contacto
9 Somers Road , CV22 7DB, RUGBY, Reino Unido
- 0330 383 0000
- office@customheat.co.uk
- customheat.co.uk
4,8
Excelente
5 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 48 horas
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Boiler service
Boiler serviced today ready for winter again. Polite friendly engineer even arrived early. Serviced and sorted my small issue promptly. Perfect. See you again next year.
19 de octubre de 2026
Opinión espontánea
Respuesta de Custom Heat & Cool
What a lovely note to head into winter with — thank you for sharing it! It's great to hear the engineer arrived early and had your boiler serviced and your small issue sorted in good time. We look forward to seeing you again next year.
The Custom Heat Team
Excellent from start to finish
Excellent from start to finish. Excellent communication and a job well done.
19 de octubre de 2026
Respuesta de Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share it. It's great to hear that communication was strong throughout and that the job was completed to your satisfaction. We look forward to being of service again in the future.
The Custom Heat Team
Very friendly and efficient
Very friendly and efficient! Serviced ready for winter! Very good job!
19 de octubre de 2026
Respuesta de Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share it! We're really pleased the service went smoothly and that you're all set heading into winter. It's always great to hear when the team have made a good impression.
The Custom Heat Team
Fantastic service all round
Fantastic service all round. Knowledgeable and friendly engineer. Will use again and recommend to others
19 de octubre de 2026
Respuesta de Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the engineer left such a positive impression — knowledgeable and friendly is exactly what we aim for. Your recommendation means a lot to us, and we look forward to helping you again in the future.
The Custom Heat Team
Excellent service.
Our service engineer called ahead. Was punctual and introduced themselves at the door. He put foot covers on before coming in. He is very knowledgeable and informative, he serviced the boiler, pump and filter. He took time to go through the results of tests. He gave us clear, specific advice regarding efficiency and possible savings. I have no hesitation in recommending Custom Heat Ltd.
15 de octubre de 2026
Respuesta de Custom Heat & Cool
What a wonderfully detailed review — thank you so much for taking the time to share it. It's great to hear that the boiler, pump and filter service was carried out thoroughly, and that everything from the call ahead to the clear efficiency advice on the day made for such a positive experience. Your recommendation means a great deal to a family business like ours.
The Custom Heat Team
Engineer turned up earlier than…
Engineer turned up earlier than scheduled not a problem done the service and replaced a faulty sensor which has properly saved me a call out and extra labour costs very happy with the service would recommend
Dave
16 de octubre de 2026
Opinión espontánea
Respuesta de Custom Heat & Cool
We really appreciate you posting this review. It's great to hear that spotting and replacing the faulty sensor during the service saved you an unnecessary call-out further down the line — that's exactly the kind of thorough work we aim to deliver every time. Your recommendation means a lot to us.
The Custom Heat Team
First rate engineer.
There were a few hiccups with organising the engineers visit. However, the actual job was eventually carried out by Martin who I would rate 11 out of 10 for doing a first class job.
16 de octubre de 2026
Respuesta de Custom Heat & Cool
Thank you for taking the time to leave this review, and we're glad the job itself was carried out to such a high standard. We appreciate your honesty about the scheduling hiccups along the way — that's something we always want to improve on. It's great to hear that Martin delivered what sounds like a truly first-class result.
The Custom Heat Team
Not the usual level of service
Should say I have used custom heat many times and received great service. Unfortunately this really wasn’t the experience this time :(
* called out to complete boiler service and LLC on a fully functioning system with no issues
* informed remotely the boiler PCB had failed and invoiced additional £270 for fix
*my tenants left with no hot water for 24 hours as boiler non functioning and as combi boiler no hot water tank
*multiple phone calls to get through to someone who could help with obvious query
* chased 3 emails to accounts team with no response on updated invoice after finally getting through to someone who could help
*called multiple times and phone not answered
*got through and passed to accounts team who then didn’t pickup and answer with phone ringing out
*auto issued a late payment notice when updated invoice hadn’t even been sent through to allow me to pay
Come on customer heat you can do better customer service than this last week #fail
16 de octubre de 2026
Respuesta de Custom Heat & Cool
Thank you for your feedback and for choosing Custom Heat & Cool on several occasions. We're really sorry that your recent experience has fallen short of the standard of service you've come to expect from us. We completely understand your frustration, particularly with the lack of communication, delays in resolving the invoicing issue and the inconvenience caused to your tenants. I've passed this on to our Operations Team to look into further, and they will be in touch with you directly.
Tom was great
Tom was great. Arrived on time, worked solidly, was polite and cleaned up well.
15 de octubre de 2026
Respuesta de Custom Heat & Cool
We really appreciate you posting this review. It's great to hear that Tom arrived on time, got stuck in, and left things tidy — that's exactly the standard we aim for with every visit.
The Custom Heat Team
Poor back up service
Your engineer came to service our gas fire Tuesday 13th, she carried out a smoke test and found our floo leaking into the loft. After capping our gas fire and advising us we could not use it until the problem was sorted, she then emailed the office around 9.00am to arrange a survey and estimate of the required repairs. She said we would get a call the same day. It is now Friday 16th and no communication so far. Not impressed
13 de octubre de 2026
Respuesta de Custom Heat & Cool
We're very sorry that you haven't received a follow-up call as promised. We understand how frustrating this must be, especially given the safety concerns raised during your service. This isn't the level of communication we aim to provide, and we sincerely apologise for the delay. We'll raise this with our team to ensure it's looked into.
Great service
On time, very professional and personal service with some great advice and reasonable cost.
Good value
16 de octubre de 2026
Respuesta de Custom Heat & Cool
We really appreciate you posting this review. It's great to hear you found the service professional, personal, and good value — that balance of quality and reasonable cost is something we always strive for. We look forward to helping you again in the future.
The Custom Heat Team
Rob, Excellent.
Rob, custom Heats engineer arrived promptly and was excellent and very knowledgeable. He was very complimentary about our boiler and system. Many thanks. Excellent.
15 de octubre de 2026
Respuesta de Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share it. We're really pleased Rob made such a positive impression with his promptness and knowledge, and it's great to hear he was able to reassure you about your boiler and system. We'll be sure to pass your kind words along to him.
The Custom Heat Team
Prompt visit to analyse problem
Prompt visit by Custom Heat.
Quick analysis of problem
Short time for delivery and installation of
parts
Problem solved
Pleasant friendly staff
7 de octubre de 2026
Respuesta de Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the visit was prompt, the problem was diagnosed quickly, and everything was resolved in good time. We'll make sure the team knows their friendly approach made a good impression.
The Custom Heat Team
Excellent workmanship
Excellent workmanship, very polite, friendly and efficient, couldn't have had a better experience.
8 de octubre de 2026
Respuesta de Custom Heat & Cool
What a lovely review — thank you for taking the time to share your experience with us. It's genuinely great to hear that the workmanship hit the mark and that you found the whole visit polite, friendly and efficient. We hope we can be of service again in the future.
The Custom Heat Team
Good service
Rang to say he was on his way.
Efficient job.
Helped sort out why the central heating wasn’t coming back on and replaced the failing batteries in the control unit for me.
5 de octubre de 2026
Respuesta de Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the central heating issue was diagnosed and sorted efficiently, and that the engineer kept you informed by calling ahead. Little things like replacing those batteries can make all the difference in getting a system back up and running properly.
The Custom Heat Team
Brilliant service
As usual , Custom heat were on time, did a great job, and left no mess, our engineer was polite and efficient.
14 de octubre de 2026
Respuesta de Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear that the visit went smoothly from start to finish — punctual, tidy, and efficient is exactly the standard we aim for every time. We look forward to continuing to look after your heating needs.
The Custom Heat Team
Always reliable and professional …
Always reliable and professional Thankyou for that
6 de octubre de 2026
Respuesta de Custom Heat & Cool
We really appreciate you posting this review. Reliability and professionalism are exactly what we strive for, so it's genuinely pleasing to hear that's been your consistent experience with us. We look forward to being there whenever you need us.
The Custom Heat Team
The engineer arrived on time and did a…
The engineer arrived on time and did a full service , thank you for your swift response
6 de octubre de 2026
Respuesta de Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the engineer arrived on time and that we were able to respond quickly to get your service carried out. We look forward to helping you again in the future.
The Custom Heat Team
on time quiet
on time quiet Tom always very pleasant and answers any queries I have thankyou
6 de octubre de 2026
Respuesta de Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share it. It's great to hear that Tom was pleasant, punctual and happy to answer your questions. We'll be sure to pass your kind words on to him.
The Custom Heat Team
I have had a difficult year and it was…
I have had a difficult year and it was great that I was contacted early about the service of my boiler.Thank you.
6 de octubre de 2026
Respuesta de Custom Heat & Cool
We really appreciate you taking the time to leave this review, especially during what sounds like a challenging year. We're glad that our proactive contact about your boiler service could make things a little easier. We hope things improve for you, and we're always here whenever you need us.
The Custom Heat Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.