Very efficient and helpful company. Heating broke down on Saturday, and engineer came on Monday morning. Needed part so repaired on Friday. Catherine kept me informed and also boiler just out of war... Ver más
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Consulta las opiniones de los clientes
Jack and Alfie installed a new boiler in our home today, and did a great job: our boiler isn’t in the easiest position, but they happily worked in the understairs cupboard and have done an incredibly... Ver más
La empresa ha respondido
Ryan the installer of our new boiler,orderd from worcseter bosch fastrack was efficent in his work. Went above and beyound even when our 26 year boiler wasn't going without a fight.tidy in his work... Ver más
La empresa ha respondido
Efficient, same day SLA is always met as they advertised. Engineers are polite, on time and professional. They are definitely reliable and every penny you spent is worth of it!!!!! Keep up the goo... Ver más
La empresa ha respondido
Información sobre la empresa
- Contratista de calefacción
- también en la categoría
- Contratista de aire acondicionado
- Contratista de sistemas de climatización
- Electricista
- Fontanero
- Ingeniero de gas
Escrito por la empresa
Custom Heat & Cool is a family run business with modern values. Since opening our first office in 1980 in Rugby, we've grown into the trusted name people turn to for heating and cooling comfort — for today and for generations to come.
Custom Heat & Cool
Escrito por la empresa
- Established in 1980
- Custom Heat & Cool is a family-run heating and cooling company, proudly serving customers across the Midlands and the South West. We've had a physical presence in Rugby ever since our foundation in 1980, and in that time we've encountered pretty much every problem that can occur with central heating, air conditioning, and domestic appliances. We specialise in all aspects of heating and cooling, including boiler installation, servicing and repair, and air conditioning installation and maintenance. We can also install gas fires and full bathroom suites. Wherever you're based, when you contact Custom Heat & Cool you're calling on one of the most experienced heating and cooling teams in the business — and you'll get more than just our decades of know-how. We only use manufacturer-approved parts, and we keep our vans well stocked to give us the best chance of fixing your problem on the first visit. Every job we do represents excellent value for money, and when you ask us for a quote, you'll get our best price first time. Comfort you can feel, care you can trust.
The only company to guarantee same day call out
We guarantee same day call out on all Care Plans and boiler guarantees
If you lets us know before 10 we will be out with you the same day guaranteed!
Información de contacto
9 Somers Road , CV22 7DB, RUGBY, Reino Unido
- 0330 383 0000
- office@customheat.co.uk
- customheat.co.uk
4,8
Excelente
5 mil opiniones
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Respuesta de Custom Heat & Cool
We really appreciate you taking the time to leave a review. It's great to hear you received good service, and we hope to continue meeting your expectations in the future.
The Custom Heat Team
Respuesta de Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear you had a very good experience and found our service professional — that's exactly what we aim for with every visit.
The Custom Heat Team
Ty was competent
Ty was competent, courteous and demonstrated a good understanding of my requirements.
21 de octubre de 2026
Respuesta de Custom Heat & Cool
We really appreciate you posting this review. It's great to hear that Ty demonstrated a solid understanding of your requirements and made the visit a positive one. We'll be sure to pass your kind words along to him.
The Custom Heat Team
5* service…
Once again top class 5* rating for this excellent company.
21 de octubre de 2026
Opinión espontánea
Respuesta de Custom Heat & Cool
We really appreciate you taking the time to leave this review — and it's especially pleasing to hear "once again", knowing you've had a consistently great experience with us. That kind of long-term trust means a great deal to a family business like ours.
The Custom Heat Team
Respuesta de Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the job was completed on time and that our engineer left things clean and tidy — that's exactly the standard we aim for. We look forward to helping you again in the future.
The Custom Heat Team
Service of Gas Fire
Prompt, efficient service of my gas fire. Very pleasant engineer.
19 de octubre de 2026
Opinión espontánea
Respuesta de Custom Heat & Cool
We really appreciate you taking the time to leave this review. It's great to hear that the gas fire service was carried out promptly and efficiently, and that the engineer left a positive impression. We look forward to helping again whenever you need us.
The Custom Heat Team
Arrived on time and the Engineer was…
Arrived on time and the Engineer was very helpful and pleasant. Also, it is good to speak on the phone to a real person who is always informative and helpful. Thank you.
21 de octubre de 2026
Respuesta de Custom Heat & Cool
We really appreciate you posting this review. It's great to hear that the engineer arrived on time and made a good impression, and it's equally pleasing to know our office team came through for you when you called. We'll make sure the whole team hears this — it means a lot.
The Custom Heat Team
Brilliant Service
Service engineer was clean and professional that is refreshing in this day and age Thank You
20 de octubre de 2026
Respuesta de Custom Heat & Cool
We really appreciate you posting this review. It's great to hear our service engineer made such a positive impression — being clean, tidy and professional on every visit is something we genuinely take pride in. We look forward to being there whenever you need us again.
The Custom Heat Team
Respuesta de Custom Heat & Cool
Thank you for taking the time to leave a review. It's great to see you've already shared your thoughts following the service — we really do appreciate the feedback.
The Custom Heat Team
Warning
Warning: They came, did nothing useful, and still wanted money
My boiler broke down last month. I called Custom Heat in Rugby. An engineer arrived the next day, spent about 30 minutes, and then admitted he didn’t know what the problem was. He told me I needed to call electricians from the same company. No diagnosis. No repair. Nothing of any real use.
When I asked about the cost and when the electricians could come out, he said the office would contact me. Nobody did. For over a week there was complete silence. They showed no interest in whether I had heating or not, or whether I was left cold. It felt like once the van left, I simply stopped existing for them.
Only after about two weeks did they finally get in touch – not to arrange the electricians, not to check if I had heat, and not to offer a proper solution. They contacted me only to demand payment for a visit that achieved nothing. They even claimed they had already sent an invoice by email that I never received.
This is a clear warning to others: they can send someone who does nothing useful and still try to charge you for it. In my case the only thing that seemed to matter was getting paid for a service that never really happened.
21 de septiembre de 2026
Opinión espontánea
Respuesta de Custom Heat & Cool
We're very sorry to hear about your experience and the frustration this has caused. Unfortunately, we're unable to locate your details from this review. Could you please contact our team directly so we can look into what happened and investigate your concerns further? We'd really appreciate the opportunity to address this.
Excellent service as always.
20 de octubre de 2026
Respuesta de Custom Heat & Cool
We really appreciate you taking the time to leave a review. It's especially pleasing to hear the words "as always" — knowing we've consistently delivered for you means a great deal to us.
The Custom Heat Team
Trust worthy engineer.
The engineer that came out to us was on time , polite and thorough. Explained e erything to us and answered any questions. Cleared up after he had fi ished. Service cost a bit pricey but worth it for the peace of mind.
20 de octubre de 2026
Respuesta de Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the engineer was punctual, thorough, and took the time to explain everything clearly — that's exactly the standard we aim for on every visit. We're glad the peace of mind made it worthwhile.
The Custom Heat Team
Boiler noise not fixed after £318 and nearly 2 months
I booked a boiler service with Custom Heat on 23/10/2025. At the time, my 5 years old boiler made a loud, vibrating noise every time it ignited. The engineer wouldn't comment on it because the visit was "strictly a service". I had to book a separate call-out to get it looked at.
The call-out engineer (18/11/2025) came across as short and irritated. When I asked about the quality and lifespan of my boiler, he said it was "rubbish" in an annoyed tone. That wasn't a helpful or professional answer for a paying customer.
A new injector was apparently needed. It was fitted on 24/11/2025, but the noise wasn't resolved. It stopped temporarily, then returned.
I was then told further parts would probably cost under £100. The quote I received on 09/12/2025 was £258, with no assurance it would fix the problem. I declined.
What I paid:
- Service: £120
- Call-out: £96
- Part fitting: £102
Total: £318, with the original fault still not fixed
It took almost 2 months from the service to the final quote. I'd have appreciated clearer communication up front, a more professional attitude on site, and a realistic estimate of the cost to fix the issue.
9 de diciembre de 2025
Opinión espontánea
Respuesta de Custom Heat & Cool
We're really sorry to hear about your experience and understand your frustration. I've passed your feedback on to our Operations Team to look into further.
I think the call out charge was not…
I think the call out charge was not explained & I want be using you again
19 de octubre de 2026
Respuesta de Custom Heat & Cool
We're really sorry to hear you're disappointed with your recent experience. We appreciate your feedback and will pass this on to the relevant team for review.
Ryan the installer of our new…
Ryan the installer of our new boiler,orderd from worcseter bosch fastrack was efficent in his work. Went above and beyound even when our 26 year boiler wasn't going without a fight.tidy in his work and cleaned up well after him.
Good clear instructions on how the new boiler controls worked
Can't fault the service from custom heating.
13 de octubre de 2026
Opinión espontánea
Respuesta de Custom Heat & Cool
We really appreciate you taking the time to leave such a detailed review. It's great to hear that Ryan rose to the challenge of removing a stubborn 26-year-old boiler and still left everything clean and tidy — that kind of care really does make a difference. Glad the handover on the new Worcester Bosch controls was clear and helpful too.
The Custom Heat Team
Boiler service
Boiler serviced today ready for winter again. Polite friendly engineer even arrived early. Serviced and sorted my small issue promptly. Perfect. See you again next year.
19 de octubre de 2026
Opinión espontánea
Respuesta de Custom Heat & Cool
What a lovely note to head into winter with — thank you for sharing it! It's great to hear the engineer arrived early and had your boiler serviced and your small issue sorted in good time. We look forward to seeing you again next year.
The Custom Heat Team
Excellent from start to finish
Excellent from start to finish. Excellent communication and a job well done.
19 de octubre de 2026
Respuesta de Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share it. It's great to hear that communication was strong throughout and that the job was completed to your satisfaction. We look forward to being of service again in the future.
The Custom Heat Team
Very friendly and efficient
Very friendly and efficient! Serviced ready for winter! Very good job!
19 de octubre de 2026
Respuesta de Custom Heat & Cool
What a lovely review to receive — thank you for taking the time to share it! We're really pleased the service went smoothly and that you're all set heading into winter. It's always great to hear when the team have made a good impression.
The Custom Heat Team
Fantastic service all round
Fantastic service all round. Knowledgeable and friendly engineer. Will use again and recommend to others
19 de octubre de 2026
Respuesta de Custom Heat & Cool
We really appreciate you posting this review. It's great to hear the engineer left such a positive impression — knowledgeable and friendly is exactly what we aim for. Your recommendation means a lot to us, and we look forward to helping you again in the future.
The Custom Heat Team
Excellent service.
Our service engineer called ahead. Was punctual and introduced themselves at the door. He put foot covers on before coming in. He is very knowledgeable and informative, he serviced the boiler, pump and filter. He took time to go through the results of tests. He gave us clear, specific advice regarding efficiency and possible savings. I have no hesitation in recommending Custom Heat Ltd.
15 de octubre de 2026
Respuesta de Custom Heat & Cool
What a wonderfully detailed review — thank you so much for taking the time to share it. It's great to hear that the boiler, pump and filter service was carried out thoroughly, and that everything from the call ahead to the clear efficiency advice on the day made for such a positive experience. Your recommendation means a great deal to a family business like ours.
The Custom Heat Team
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