Fantastic company to deal with. Sleeper pond and all material were top quality cut to the perfect size and delivered on time. After care and advice I received was excellent. Joanne was very helpful an... Ver más
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
Got 2 Windows för my pond .told me 15working days and delivery was as he said .best price and quality I could find .so good I’m ordering jump guards now .used there mastic and that’s as good as anythi... Ver más
Fantastic service, would highly recommend. Ordered a window for the pond I built through them and they were more than happy to answer questions and provide advice on window sizes/glass thickness/insta... Ver más
Thanks team for your advise and videos on how to add a window to a pond. We got our landscapers Arcadia Landscapes to build us a raise stone pond whilst rebuilding our garden. The videos and advi... Ver más
Información sobre la empresa
Escrito por la empresa
Pond supplies, Sleeper pond Kits, Pipe & Fittings, Double union ball valves, Pond Filtration and more! UK Stock for quick despatch
Información de contacto
Unit 5 High Carr Network Centre, ST5 7XE, Newcastle Under Lyme, Reino Unido
- 01270295992
- Info@cwdsandbach.co.uk
- cwdsandbach.co.uk
4,7
Excelente
220 opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Really helpful and gave great advice
18 de junio de 2023
Excellent product
Excellent product, good communication...delivery came in 3 parts even though was all ordered together. Wasn't a major problem. Overall good experience, would reccomend and buy from them again!
11 de junio de 2023
Excellent communication
Excellent communication
I needed to rearrange the delivery day due to work commitments.
I emailed to explain and asked it I could delay the delivery date I got a fast and great response from Joanne McGarry who managed to contact the delivery company to delay my delivery to a suitable day for me
The my window and fitting kit was exactly as required and I even went on to order extra pond safe sealant in a second order
I would definitely recommend this company and their products to anyone
8 de junio de 2023
Exceptional Service & quality products
Their presales and aftercare were exceptional! The shipping process for smaller items was speedy and the large glass panels arrived intact and on time. The pallet delivery driver was well-prepared and helpful! The fit quality of the box-welded pond liner was exceptional and extremely easy to instal thanks to it being well folded. 5* on all counts, can't recommend CWD Sandbach Ltd highly enough!
7 de junio de 2023
Amazing pond and looks fantastic.
4 de junio de 2023
Fantastic service and advice
Fantastic service and advice. Would highly recommend. Pond kit was easy to erect and contained everything needed. Quality was excellent. Thanks Carl.
21 de mayo de 2023
Communication/notification lacking.
Communication/notification lacking.
Talking to a Bott is very frustrating
8 de mayo de 2023
Excellent support from company…
Excellent support from company throughout the process.
15 de mayo de 2023
Poor communication
Poor communication . Slow delivery and little information on correct pond liners. A lot of money wasted.
Being goven delivery dates then delayed. To then not even turning up on the delivery dates and having to call to chase as no one replies to emails.
Not once on the fitting kit sale page or the glue sale page does it mention what liner to be used. Only place I gains this info is where the glue is being sold elsewhere from where I purchased. Very misleading.
The glass itself was all good though.
Wish I could have given 5 stars but I just feel let down. Sorry.
3 de mayo de 2023
Respuesta de CWD Pond
Hi Chad
Glad to hear the glass was all good
We can see your glass took a little longer to be produced with May having so many bank holidays, apologies for this but it's not something that can be avoided!
We try to make it as clear as possible which type of liner should be used, the product page customers buy glass from states the glass and fitting kits are for rubber and fibreglass lined ponds, also the sealant instructions advise to avoid laminated tarp liners.
We are available over the phone or email for advice but had no requests from you so have been unaware of the issue until now
Sorry it didn't work out as you expected, I understand you must not be happy about it, but next time I advise to properly research the task before making purchases to ensure you achieve the desired result first time.
We do our best to keep our customers informed, which is why many hundreds of customers who purchase pond viewing windows annually get it right first time.
Thankyou for your review
*edit"
*edit*
Hi Chad
I've reviewed things and can see your glass was delayed so not delivered on the given day, apologies for the delay. Unfortunately deliveries aren't guaranteed as they cover a large area and many things can cause them to be delayed
I can see you emailed us at 10:50, we responded at 11:07, then followed up with the information you needed at 11:37, we usually aim to respond within a working day
Just to clear things up, the 2nd sentence on the fitting kit page description states "Every Piece of glass in this range will include all you need to install your window to your rubber lined or fibreglass pond"
Our sealant states this on the bottle, and on the description online "bonds almost all liners (not laminated tarps)"
As a result of this we cannot agree that anything was misleading, please fully read instructions before using products to ensure they are able to fo as you wish.
Glad you got things sorted in the end and we hope you enjoy your pond.
Absolutely great experience
Absolutely great experience from start to finish, I ordered the size I needed and it was delivered on time as specified.
9 de mayo de 2023
Delivery on time at a reasonable price…
Delivery on time at a reasonable price and good quality. Customer services were very helpful
1 de mayo de 2023
Thanks great service as always!
20 de abril de 2023
6week wait for order
6week wait for order - still waiting
Order given to courier who doesn’t deliver glass - still waiting
Will not be using these incompetents again
12 de abril de 2023
Bakker shower…
Excellent service good communication answering questions about purchasing Bakker shower purchased 1.2m shower well made looks great would recommend company
7 de abril de 2023
A** customer service and always…
A** customer service and always brilliant delivery
27 de marzo de 2023
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.