Daraz Sri Lanka Opiniones 353

my refund is taking too long.. guys please take them to consumer courts these companies will never learn.

Do not buy anything from Daraz.lk. when you order things if you get a wrong colour or a broken item Daraz Customer service won't be supporting you. There's no one to talk to over the phone. Apart from a useless chat line who cannot solve your issues.
I have ordered a bed linen in black colour. I ve been sent blue colour instead. Seller is lying saying he sent the correct item. Even though I have sent pictures of what I ve received.
Daraz doesn't believes me taking sellers side rejected my return.
This is happened to me twice.
I will never buy anything from this doggy company again or recommend it to anyone.

Very bad customer service.you cannot return item even if you're not satisfied.even you cannot write a review there!

ඔක්කොමත් හරි කුරුණෑගල Daraz එකේ ඉන්න කාලකන්නි ප#කු ටිකත් හරි. වෙලාවට උබලගේ Hotline එකක් වැඩ නැත්තේ. අන්තිම කුප්ප Service එකක් තියෙන්නේ. මහ එකාගේ ඉදන් ඔක්කොම එකයි. 075 4559866 මේ මගේ නම්බර් එක. ඉහල පුටුවල ඉන්න කෙනෙත් ඉන්නවනම් Contact කරන්න. Voice, Video සාක්ෂි එක්ක නියන්නම්. අනිත් Branch ගැන නම් දන් නෑ. කුරුණෑගල තත්වේ ඕකයි.
Damith - 075 4559866

Lousy customer service. The guy used to deliver the parcel called me in a very unprofessional way. Worst service ever. Don’t recommend to use it by anyone. Daylight scammers🤮

Extremely poor service from their customer services team. The lady who answered refused to give her surname when I wanted to note down the name of the person whom I spoke with for follow-up purposes.
My credit card was blocked by Daraz three times in a week and they wanted 24/48 hrs to fix/respond each time. Nothing wrong with my credit card but the problem is only with Daraz due to their lousy IT systems. They have no sense of customer service and and agents are like parrots repeating the same thing.

Belittling reply, received emails updating delivery status, final email stated items has been delivered. Was never messaged to update delivery address through the process and refund would not have happened unless I chased it🤯

The customer service is disappointing. I placed an order for a mobile cover, but received the wrong item. When I tried to initiate a return, the customer service informed me that they couldn't process it. However, I'm left wondering about the return process and the refund for my purchase. This situation is frustrating, especially considering I'm a regular customer. My order number is 213534920932801. What can be done to resolve this?

I have used Daraz for online purchasing for a long time, I bought so many products, including some expensive items like a Refrigerator and TVs,

For me, my overall experience was excellent, their customer service was also excellent If any Item was not as I expected or Damaged, They always allowed me to return it and arranged a refund,
When purchasing I always select products with good ratings, and If I purchase an expensive item I always filter out their authentic Brands,

With the coupons, I have been able to buy Items at very low prices and also saved a lot of shipping costs,

I purchased a beard trimmer 2 weeks ago. It has a few defects. When I called customer care they gave me the vendors number. Sadly the vendor does not respond. I expected a better service from Daraz.
Ranjan
0777385427

The product arrived very late and there was some defect. Customer service was very helpful and helped me with ordering and receiving a new one free of charge.

LK-DM-DEX-006909184. Whereas I ordered a HTC AT-522 for LKR 4000, l was delivered a HTC AT-538 priced at LKR 2900. Just wondering whether I'll be given credit for the price difference of LKR 1100 to carry out another purchase of my choice. The product was well packed and delivered to time . Regards! Malcolm...

I purchased a landline phone, specifically the MCT3190CID, via Daraz, and it was delivered on 07/12/2023. Unfortunately, the device ceased functioning on 15/12/2023. Despite ordering the MCT3190CID, I received the MCT3191CID variant. Regrettably, the product lacks a warranty; however, Daraz allows returns within 7 days.

In response to the malfunction, I contacted Daraz for guidance. The representative advised me to contact another entity, stating that, in accordance with government regulations, replacement is permissible, but not a refund. Subsequently, upon reaching out to the designated entity, I obtained a replacement phone, appreciating their assistance.

Nevertheless, I express dissatisfaction with the after-sales support provided by Daraz. A more effective approach would involve Daraz facilitating communication between the customer and vendor, given that the transaction is conducted through their platform. Directing customers to contact the vendor independently may undermine trust and compromise the customer experience.

Not even worth a single star because they delivered the wrong product and never replaced it with what I ordered.
I received the wrong product and also received a call saying that they delivered the wrong product and would replace it within a week. We trusted these people and waited a week and no one contacted us after that. As you can see after the 7-day, refund window was already over, and I could not get a refund or contact the seller. I feel I got scammed by this seller. The wrong product I received is nowhere near the value I paid for the original product and it is useless for me. I tried to contact the seller by Darazz chat and never got a reply. Then I contacted Darazz and they said the refund period was over and asked me to contact the seller. They provided me seller's contact details to sort out with them. Then I told them I bought from your site and I had nothing to do with the seller and they kept saying the same thing. I lost all the money that I paid and had to go through all the hassle to even get the contact details of the seller. I am very disappointed about Darazz and ask you all to be very careful when you want to order anything from them. Even if you order from Darazz, in the end, it turns out that you ordered from some random stranger who can easily scam you by hiding behind the brand name Darazz.
I will never ever order anything from Daraz. Utter disappointment. All I want is the products that I already paid and Darazz Sri Lanka turned a blind eye to this matter.
I don't believe the Darzz will take any notice of my review as they have a monopoly in the market but I want to educate other customers not to get scammed by these unethical companies.

Daraz, a subsidiary of the Alibaba Group, gets off cheaply when an order goes wrong by refunding the amount without any compensation for the inconvenience. The effort is not even made to send a new product if it is damaged.

I ordered some items from daraz,As I was going out of the country I ordered keeping enough days to deliver , I got a call from the ddelivery guy when I was abroad , I gave my daughter 's no and asked to deliver it to her.He says he kept the pacel in side the gate bbut when my daughter came home ,it was not there.I informed daraz and they agreed to look into the matter, but say their guy has kept the parcel , it only his word and its wrong to leave a parcel without handing it to someone .I have been a very good customer but this is how they treat their customers , very unprofessional .

Order # 212261887914814
The Daraz Online Advt mentioned Huawei Honoor X5 Plus as a 6GB +64GB phone and the price before discounting as Rs. 69,899 with a -43% discount at Rs 39,899. (I have screen shots to prove this) Instead the phone I recieved was a 4GB, which was also available at Singer SL online at that same time for the discounted price. I felt cheated outright and so dissapointed. When I contacted the seller HR Mobile they were rude, very unprofessional and unhelpful They said the mistake was made by Daraz and it was not their problem. Its a shame to have sellers like them on the Daraz platform, it will only bring you more disrepute.
DARAZ I would like to know what you have to sy to this and I how I may be compensated for this terribly dissapointing experience?

Worst Customer Service Ever. When you make a complaint they don't even hear you out properly. They say they will look into it but that's it. They don't compensate the customer for the inconveniences caused. Daraz is also full of scams!

I can’t review less than this.

I have ordered a Harry Potter notebook and it arrived in one day , thank you for the quick delivery . I t was top most quality and came with stickers along with it .
But only one complain . A previous day I ordered an anklet which had a butterfly on it, but within a few days the gold color faded away . So I encourage you to produce quality jewellery.
The overall experiece was ok .
Thank you
Dinuki
(my daughter)