Databox Opiniones 

Terrible Customer Service and Plans designed to get you trapped with pricing with no communication

Databox seemed like the solution, but it is terrible. We have been trying to configure it for over a year, but it breaks constantly. If you get a call with tech support, prepare to speak to someone with a limited command of the English language who will more or less read you the FAQ. There is no support for actual issues and the data connections fail constantly. It would be more efficient for me to manually pull data from sources.

Great Team, they really are customer centric and always there to support us. Great platform for Marketing dashboard at best price. I thinking they are unique with a perfect tool and customer friendly approach.

Databox provided me with no customer support by phone, poor and untimely support via e-mail, charged me an arm and a leg for using their service, auto-renewed my account after 6 months of inactivity, and would not provide a full or prorated refund when I contacted them.

As things stand now, I have paid Databox $1,910 to use their "free" plan through March of 2027 and am not entitled to any full or prorated refund. Unfair and shady business practices, in my opinion, by Databox and not in line with how other subscription based companies operate.

After reaching out to Databox, I was able to schedule a call within 12 hours — impressively fast. During the session, my customer success manager, Miloš Vukotić, helped me set up my account and build my first dashboards in just 2 hours. On top of that, he spent an additional 1.5 hours walking me through other features and details — all at no extra cost given our current plan.

What stood out most was his patience and thoroughness. He made sure I genuinely understood every step of the process, so I could confidently create dashboards on my own going forward. Truly exceptional support.

the agents solve me all the questions I have!!!Thanks a lot!!!

The support team is very helpful. They are great and they easily resolve the issues.

1) Although Databox has a learning curve, it's quite intuitive and easy to use.

2) No software is perfect, so having good support is essential. Databox's support team is excellent! Friendly, professional, knowledgeable, and open to suggestions. It's one of the best support teams I've encountered.

3) They are always making improvements and are transparent about their roadmap, allowing us to submit and vote on feature requests.

The level of customer support for Databox is absolutely incredible. They are extremely quick to diagnose and fix any problems.

Great customer service with a culture of progress and understanding for end-users.

Support always helps get things right. Data visualization is not always easy, but Databox makes it worth the effort. Great tool!

I've been using it for years, spend hours crafting my dashboard, and now it stopped working. Do not recommend.

Helpful onboarding, slick and easy to use product. Quick to set up and minimal maintenance once set up. Helpful team and ongoing improvements in terms of new functionality (UI and AI mostly). Highly recommend for SME's trying to create 'one source of truth' from multiple data points.

When I first heard about Databox years ago, it honestly felt too good to be true. But from the beginning it has far exceeded the hype. I could go on and on about how it saves hundreds of hours and makes reporting easy for marketers who aren't full-time data analysts.

The reporting functionality is where it really shines. I can embed almost real-time visualizations directly into decks or docs, clone last month’s leadership report, and boom, all the charts are already updated. No more copy-paste chaos from Excel. Add a Data Story for the quick KPI summary, an AI Performance Summary for more context, a few bullet points of my own, and I’m done. That alone has saved me countless hours over the years.

And it’s not just recurring reports. Databox makes handling those random, last-minute data and reporting requests a breeze. Instead of scrambling through spreadsheets or multiple platforms, I can quickly find the metrics I need in Databox and spin up a professional-looking dashboard in minutes, then get right back to the work I actually planned for the day. Even better, Databox has hundreds of pre-built dashboard templates, so half the time I don’t even have to custom build anything. Just pick a template with the data source and metrics you need, connect the data sources to the dashboard, and in a few clicks you’re done and can send the link straight to the requester.

From an agency perspective, it gets even better.

The agency account lets you see KPIs across all clients in one place. You can even create Scorecards that automatically send weekly to your Slack, inbox, or even straight to the client. Suddenly, recurring reporting that used to chew up hours becomes a five-minute task, and that reclaimed time can go into client work and leaving the office on time.

And of course, all those polished dashboards and recurring reports don’t just make you and your agency look good. They improve visibility and accountability with clients, which boosts retention. More capacity without hiring more people, happier clients, less reporting stress…it’s a huge win all around.

Lastly, tip of the cap to Databox’s customer service. Fedor in partner management, Jelena in customer service, and the whole team have been awesome over the years. Super quick to respond with genuinely helpful insight. And if it happens to be off hours, their AI steps in with surprisingly great responses that are actually useful, not filler.

Thank you Databox for turning reporting from a spreadsheet wrestling match into a walk in the park. You've saved me easily thousands of hours over the years that has let me spend even more time with family, friends and clients.

excellent tool and even better customer service. highly recommend

I spent a significant amount of time and money with this company and was never able to get anything usable out of the platform. The technology was clunky, unintuitive, and consistently buggy. Customer support was unhelpful and their billing and refund policies made things worse—hard to navigate and unfair in practice. I ended up switching to Google Data Studio, which is free and far more reliable. Lesson learned.

this company is missleading me to subscribe their service for couple months, i never used any service in the period, and they still charging me, and rejected the refund.

Databox Is one of the best dashboards I've found, after years of working as an analytics consultant.
The team, Katerina and others, are the best for support.

Love it!

This tool really boost your management productivity and on top of that the customer service is world class. I have been able to taylor this tool to exactly my needs.

Horrible customer service and billing. They ended up trying to steal my money. They sold me on things they didn’t have and won’t refund my Money. Go with another provider