Helpful onboarding, slick and easy to use product. Quick to set up and minimal maintenance once set up. Helpful team and ongoing improvements in terms of new functionality (UI and AI mostly). Highly r... Ver más
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Consulta las opiniones de los clientes
Databox seemed like the solution, but it is terrible. We have been trying to configure it for over a year, but it breaks constantly. If you get a call with tech support, prepare to speak to someone wi... Ver más
La empresa ha respondido
Great Team, they really are customer centric and always there to support us. Great platform for Marketing dashboard at best price. I thinking they are unique with a perfect tool and customer friendly... Ver más
I spent a significant amount of time and money with this company and was never able to get anything usable out of the platform. The technology was clunky, unintuitive, and consistently buggy. Customer... Ver más
Información sobre la empresa
- Compañía de software
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- Proveedor de software
Escrito por la empresa
Databox is an AI-powered business intelligence and analytics platform for teams that need clear, trusted answers fast. It helps growing companies and agencies move from dashboards to decisions by connecting directly to the tools they already use, standardizing metrics, and making performance easier to understand in the moment. With Databox, teams can ask real business questions in plain language, get quick answers with visual context and explanation, and take action without managing complex pipelines, warehouses, or analyst-gated workflows. More than 20,000 growing businesses and agencies use Databox to align teams, save time, and inform predictable growth. Databox is SOC 2 certified, so your data stays secure and your team can move fast with confidence.
Información de contacto
6 Liberty Square, 02109, Boston, Estados Unidos
- hi@databox.com
- databox.com
3,2
Medio
26 opiniones
No consta que haya invitado a opinar recientemente
Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas
Ha contestado el 66% de las opiniones negativas
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Dogshit customer service
Dogshit customer service. Cancelled last day of subscription and they billed me for another month. Went into call and they said "nothing we could do, you just gotta pay for another month" eventhough i didnt use it and didnt want to use it for another month.
30 de abril de 2025
Opinión espontánea
Terrible service and program.
Terrible service and program.
Overpaying massively for a program, that doesn't deliver and doesn't work intuitively. When asking customer service for a refund, they don't reply.
When asking them to pause your membership, same deal.
So I just wasted +1000 USD on this.
1 de febrero de 2025
Opinión espontánea
Respuesta de Databox
Hi Alexander, sorry that you’ve had a disappointing experience. We provide all prospective customers the opportunity to setup and evaluate the Databox software before purchasing to ensure we meet their technical requirements and confirm they can use the product as intended to reach their goals. In your particular case, we outlined what was and wasn’t available during the sales process including alternative solutions to tracking certain metrics and assistance with syncing and creating some of those metrics at no cost.
Very expensive for what you get
Very expensive for what you get. Simple dashboards and very hard to customize.
Also no support either.
Have never gotten the support I need. Sent several emails but no replies.
21 de febrero de 2024
Opinión espontánea
I agree with the previous reviews
I agree with the previous reviews. Been a customer for over 3 years and the idea is great but the amount of bugs and data not showing for no reason is crazy.
3 de diciembre de 2023
Opinión espontánea
Didn't find it useful, refund process was made difficult...
The purpose was to make analytics and reporting easier, however in my experience it was difficult to set up and it was lagging quite a lot. I had to refresh a lot.
After not finding it useful, we proceeded to ask for a refund for our subscriptions because we felt like it was not up to par with the price. However, they declined our request, even after we explained our situation.
The whole process was made to be difficult and they also took a long time to reply.
Oct 20: We emailed customer support team to look into our case and refund our subscriptions
Oct 23: NO REPLY! I had to follow up and emailed them again and still didn't receive a reply for 2 more days
Oct 25: Got a reply (Looked automatic to me), saying they were reviewing my case
Oct 26: Followed up again if there's any update
Oct 30: No reply again, so we emailed them again to ask for updates only for them to reply denying our request.
30 de octubre de 2023
Opinión espontánea
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