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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Recently lost all my data but data clinic retrieved it successfully. They answered all my questions when we'd call/email. Great communication and service.

Valorada con 5 estrellas sobre 5

My phone had water damage none of the usual repair places managed to repaire the phone and said my data had been lost. However Data Clinic we able to get all my data recovered from the internal memory... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Top notch communication and service. My hard drive fell onto the carpet and started beeping. My laptop registered a hard drive was connected but no files would appear. Janice at Data Clinic was amazin... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

I cannot recommend this team enough. Chris and Janice and the team went above and beyond to help me retrieve data lost from my phone and as it was mostly charity work they even fixed my phone as a don... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Servicio de recuperación de datos

Información proporcionada por diversas fuentes externas

The UK's #1 data recovery service for hard drives and mobile phones. Free UK wide collection with recovery centres in most UK cities - London, Manchester etc


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

132 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(132)

35 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

When disaster strikes…

When I found out that my phone could not be repaired, I realised just how much information had been lost. Data clinic were able to retrieve everything, most importantly my photos which went back years.
Excellent service carried out in a very friendly manner.
Thankyou

9 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service

Fantastic service! I sent in a request after missing over 10,000 very important files on an old hard drive. I was called quickly and given advice from the Data Clinic team which allowed me to very effectively fix the issue I had without any further or in-depth help needed. I received another call from a different member of staff to follow up on my issue and he was very pleased to hear that it had been resolved. I certainly recommend using Data Clinic, they have a wealth of knowledge and are willing to go above and beyond to help resolve your issues.

6 de septiembre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Recovered Data from our bricked iPhone

My wife's iPhone's screen became unresponsive, but the phone was still operable (through car play using my car's display). However, after following Apple's advice of updating the ios version (through my laptop), the phone was bricked - I had a white screen and no way of accessing it. For some reason our automatic backup of photos to the cloud had stopped in May and we had some very significant photos in June / July that we didn't want to lose. After loads of research online and speaking to Apple, who told us it was unrecoverable and that a reset was our only option (losing the data), I got in touch with Data Clinic. Their pricing was very clear (£195 up front, but that included a Level 1 recovery attempt). It was really clear that if they had to go further, there were further costs. They were also very clear that it could take between 5 and 20 days to complete. 3 days after I left my phone with them, they got in touch to say they were finished and had recovered our data. All I had to pay in addition was the cost of the 1Tb storage device they had put the data on. These guys aren't just recovering data, they're preserving family memories - with any technology, there's never a 100% guarantee that they will be able to help, but I'm pretty sure that if it can be done, they'll be able to do it. Would definitely use again (although hoping not to need to!)

16 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

100% recommend

I lost a years worth of photos on my phone through a fault and data clinic were successful in retrieving everything. They were extremely professional, provided excellent customer service - in particular Michelle who was very understanding and empathetic & Mohammed who was rapid in responding to emails.

Very upfront regarding costs and percentage of success rates. They advised I may not get a working phone back, however it was delivered fully working with all data recovered back on my phone.

Would 100% recommend, not the cheapest but definitely the best!

12 de agosto de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Service

My external hard drive containing my photo archive stopped functioning. Data Clinic quickly arranged collection of the faulty drive, recovered my photographs and forwarded a new drive. Very efficient and professional service

26 de junio de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Not the cheapest... definitely the best

Thoroughly professional and brilliant service.
My NAS device developed a fault and would not read the drives; danger of losing 25 years of music, films, photos, etc.
Dataclinic recovered all my data, and sent it back on a new hard drive.
Not the cheapest (and they don't claim to be), but not extortionate and definitely the best.
I hope never to have to use a data recovery service again... but if I do, I'll know exactly where to come.

19 de junio de 2024
Opinión espontánea
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Respuesta de Data Clinic

Thanks for leaving such a great review Martin !

Valorada con 5 estrellas sobre 5

Broken External Hard Drive

Broken External Hard Drive: We thought we had suddenly lost all of the data on an external Hard Drive we had used to back up a troublesome desktop pc which subsequently died. This data was mainly personal stuff such as cherished family photos and videos from the last 15 to 20 years or so, as well as some of my work data and other important documents for my partner's business.
All of the Data Clinic staff were helpful, polite and professional at all times without being pushy. Honesty about the proportion of data we could hope to recover and also around time taken and costings at every stage of the recovery process was very important to us. Each process stage was explained to us clearly and in a non-patronising way.
We ended up with a large majority of our data recovered (which I have already backed up!) which took some time and money. The work that has gone into this recovery, however, and the resultant recovery have been well worth both to us. Highly recommended. The Repair Shop of the digital world!

12 de abril de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Successful recovery, honest service

Data Clinic were very transparent and informative about their process, costs and progress. I was super pleased they managed to recover 99% of my data from an inaccessible hard drive. Note that app data from phones (e.g. WhatsApp) doesn't seem to be included in phone recovery. However, since Data Clinic repaired my phone to do their recovery, I was able to recover my app data myself once my phone was returned. I'll definitely be using them again for any more data recovery 😊

25 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent, professional service

I recently had to use Data Clinic to recover data from an external hard drive that I dropped.

While they weren’t able to recover all of the data, they recovered most of for me which was brilliant given it held lots of old photos and music.

The process, communication and professionalism was excellent from start to finish and, while recovering such data isn’t cheap, it was so worth it in this instance.

Big thanks in particular to Mohammad who provided initial advice, Reece who recovered my data and Steven who communicated with me through the process. You’re all stars!

31 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

True to their word on recovering data from devices

I highly recommend Data Clinic if you need to recover data from a unaccessible portable hard drive. (Power to the device but nothing else)

Communication was clear and consistent throughout every stage of the recovery. The overall recovery was within a great time frame and all data was recovered to my delight 😁

4 de marzo de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Amazing Company

I can't thank these guys enough for the work they've done. My SSD wasn't running correctly and Apple unfortunately couldn't do anything so they advised me to seek out a data recovery specialist. I found these guys on Google so phoned them the next morning. Throughout the process I dealt with Steven who was very friendly and helpful. Luckily I live near one of their offices so I could drop my SSD off. These guys managed to diagnose the problem and extract 100% of my data from the failed SSD which they then put into a new external hard drive. Yes, it costs a lot of money but it's well worth it when your data you'd thought you'd lost is finally recovered. My panic is over thanks to these guys. I wouldn't hesitate to use these guys again and would advise anyone having any problems to definitely give these guys a call. They know what they're doing!

16 de enero de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic service!…

I cannot thank Janice and the guys at Data Clinic enough. I only backed up on 1 drive so when it went down and I had lost very important data, I contacted them and with amazing expedience and ability they retrieved the data and got it back to to me in 3 days. They are friendly, curteous and helpful. Data retrieval is expensive but in this case it was essential and for me worthwhile. Good job, good service - recommended!

8 de diciembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent

Fast , professional and overall very good customer service. So happy my data was retrieved as I was getting very worried. Would recommend this service to anyone with data damages.

28 de noviembre de 2023
Opinión espontánea
Logotipo de Data Clinic

Respuesta de Data Clinic

Thanks Wendy, we appreciate the kind words

Valorada con 1 estrellas sobre 5

They do not do 'no data no charge', may milk you just as they did me, please learn from my mistake

They do not do 'no data - no charge', so they are milking whenever they want or too busy to charge and bump off.

Hence after I was charged by Data Clinic and returned no data but the iPhone apart and dismantled, Yes - they do not care to put things as they were sent to them neatly, I found the company that guarantees no charge if no work delivered.

For me it was the experience to learn do not trust before parting with the money unless they put the money where the money is - demand the guarantee or simply waste your money. But Data Clinic will bump you off if you demand a guarantee before payment.

Hopefully i helped despite the apparently numerous fake reviews, unless someone coming to them not having read the forums what they can do themselves. In my case the phone did not start up beyond an apple logo on iPhone, hence needed a data recovery centre help and any software access did work. I guess all Data Clinic do is rely on the software access tools and then DATA CLINIC IS NOT A DATA RECOVERY CENTRE full stop.

30/04/24 Comment after Data Clinic responded:
Pile of Rubbish Clinic in return for your Device Data:
are truly good at fantasising the responses, certainly they want to keep milking the public very much providing they are capable to come each time with some wild fantasy responses that would exonerate theirs name, by fluffing your ears.

23 de noviembre de 2022
Opinión espontánea
Logotipo de Data Clinic

Respuesta de Data Clinic

Hi Jonas,

We’re a little bit confused by your review - as it appears that you were a customer over 2 years ago?! That does seem a long time to wait to express dissatisfaction and, unfortunately, you seem to have forgotten some salient points. For example your last email to us stated:

‘Hi, I am very appaled by the quality of your work and upon the delivery I found the phone is missing from the parcel box.'

Yet here you are in the photo on your Google review holding said phone and complaining that the phone that you didn’t receive had been dismantled?!

But, anyway, you’re absolutely right, we do not do ‘No Data - No Fee’ on mobile phone data recoveries. In fact, here is a section of the quotation that you were emailed stating:

“We will collect your mobile phone from a home or business address for free. The cost for a Level 1 recovery is £150+ VAT; this pays for a technician to identify the faults on your phone, identify if data recovery is possible, and if it is a straightforward data recovery, then this will be done now. You may be asked to pay for spare parts. If it isn't a simple recovery, then we will need to recover your data directly from the memory chip, this is a Level 2 recovery. This process costs a further £195+VAT. We will email you before we go ahead. If we are unsuccessful, then you don’t pay this second fee. Our recoveries are usually a 55:45 split between Level 1 and Level 2. In either case, we will need any security passcode that is operating on the phone. It is likely that you will not get back a working phone.’

So we do not promise anything, nor do we pull the fluff into our customers' ears.

Regards,

Chris

Valorada con 2 estrellas sobre 5

Failure to recover MacBook SSD: mistakes from start to finish

I sent in MacBook Pro with a faulty SSD. The day after I dropped off my laptop, I got an email from DataClinic asking if I was planning to drop off my laptop. Not a great start.

There were no proactive status updates for the month DataClinic had my laptop. I had to chase down them down for updates and got little more than "We're working on it. This is hard." They finally gave up after four weeks.

When DataClinic sent my laptop back, it was reassembled shoddily. The bottom panel isn't correctly fitted to the rest of the chassis. Some long screws were put in shallow holes, so they stick out.

The clearly poor quality of the things I can see — logistics, speed of work, customer responsiveness, laptop reassembly — makes me doubt the quality of the things I can't see — data recovery.

I ended up buying a new laptop because I couldn't continue to wait on them.

The second star is only because I didn't pay for anything beyond the original diagnostics.

1 de octubre de 2023
Opinión espontánea
Logotipo de Data Clinic

Respuesta de Data Clinic

Hi J,

I apologise for the poor service that you have received from us.

Firstly, there was a new member of staff at the Drop Off location that you used and that led to a delay in us receiving the laptop.

Secondly, the ‘long screw’ that you describe was actually the right screw but it had become threaded - it should have been removed and replaced with a new screw.

Thirdly, the technician working on your SSD has been with us for many years and is extremely good at his work, however, he dislikes getting a ‘non - recovery’ and should have called time on your SSD within our time guidelines.

Furthermore, all our staff have been reminded to update customers at least weekly.

We are committed to improving our service and the points that you have raised have been discussed with the staff involved to ensure that these errors are not repeated.

Valorada con 5 estrellas sobre 5

Data Clinic were very professional from day one

Data Clinic were very professional from the start. They managed to get all the images back after my external hard drive failed. They were photos and recording taken over many years of my children and my husband who has now passed so they were very precious to me. I am extremely grateful.
From the first phone call to the last, information all the way, from telling me the hard drive had arrived and what they were doing, they emailed me what they had recovered and then sent me an external hard drive, the whole process took 11 days from my 1st contact till i received my new hard drive back.
All contacts in the company were 100% helpful.
There communication with me at all times was excellent.
Date 16/8/2023
Rhoda

16 de agosto de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

I sent a Sandisk Pendrive that had…

I sent a Sandisk Pendrive that had stopped working to see if Data Clinic could get and data from it. I received an email a week later saying that all data was unrecoverable and it had a faulty monolith chip. I received the pendrive back in the post at twice the price it cost to send them only to find it had been broken up into small pieces. I subsequently tried another company and they managed to pull 95% of the data off it saying it was caused by bad sectors. Please do not send your valuable data to this company.

6 de septiembre de 2023
Opinión espontánea
Logotipo de Data Clinic

Respuesta de Data Clinic

Hi Colin,
I'm sorry to hear that you were unhappy with our service.
I can confirm that our equipment showed that your monolith chip was indeed 'dead', meaning that data recovery was impossible. We have the latest equipment and the technician that handled your case is very experienced and knowledgeable. We are therefore very surprised to hear that your data was recovered elsewhere. Our Customer Services have enquired with you, as to the identity of the company that recovered your data, so that, if necessary, we can improve our processes. Unfortunately, you have so far declined to provide this information.
In relation to the damage that you describe, memory sticks are not always manufactured in a way that facilitates data recovery; and in order to access and recover data, we have to access the storage device itself.
As for the courier costs, these have been refunded as a goodwill gesture.

Valorada con 5 estrellas sobre 5

Fantastic company

Fantastic company. On the first call Steven took time to explain to me their process to recover my precious photos from my salt water damaged iPhone. He went through the various options and then followed this up with a detailed written quote. He then helped with more information for my insurance company.

Once I decided to go forward with them there brilliant communication throughout and every file was recovered from the phone and returned to me in less than a week.

This is a professional company who know exactly what they are doing and have the very latest technology. I wholeheartedly recommend them.

22 de septiembre de 2023
Opinión espontánea
Valorada con 5 estrellas sobre 5

Data clinic were very professional from…

Data clinic were very professional from the start.
I managed to get all the images and videos back after my external hard drive failed. These were recordings taken of my kids growing up over the last 10 years and they are priceless to us, we are extremely grateful.
The local computer shop (Utopia Computers in Kilmarnock) couldn’t retrieve the data so advised me to contact Data Clinic.
Data clinic were very clear from the start and kept in touch via email throughout.
The whole process took 11 days from my first contact till I got the new hard drive back

16 de agosto de 2023
Opinión espontánea

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