Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 3 estrellas sobre 5

My experience could have been much better had instructions come with the product and I can’t help but wonder if the birds could have been made with something less flimsy. The best part of this ex... Ver más

Valorada con 5 estrellas sobre 5

Customer service is exceptional. Actually spoke to a live person the entire time which is rare these days. They called me back the morning after I called with confirmation that my need was taken care... Ver más

Valorada con 5 estrellas sobre 5

The patio lights have gotten so much positive attention from my neighbors. They're beautiful, classy and adds beauty to my stone patio. Mhaica has been a huge help in helping me maintain their durabil... Ver más

Valorada con 5 estrellas sobre 5

I love the lamps I ordered. They will be perfect in my bedroom. The ordering was very simple and easy. I’m just upset because I didn’t see the summer20 discount code until I had already checked out so... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de artículos para el hogar

Escrito por la empresa

Online store for Lighting


Información de contacto

4,3

Excelente

TrustScore: 4.5 sobre 5

572 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Ha contestado el 88% de las opiniones negativas

Suele responder en menos de 1 mes

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,3

Todas las opiniones

(572)

64 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

After almost 2 months this company is…

After almost 2 months this company is finally sending me an email asking if I can remove my review to them giving them (One Star ) Why? They have the guts to ask me to remove it … the fact that even as I write this review still the simple light Bulbs that I ordered long long time ago still on the Process (once again they Lied) I had it … I’ll say Don’t do business with this People ….

12 de mayo de 2025
Opinión espontánea
Logotipo de Dazuma

Respuesta de Dazuma

Dear customer,

Thank you for shopping at DAZUMA. We're truly sorry to hear about your experience. We understand your frustration regarding the product condition and the lack of communication. We sincerely apologize for the delay with your replacement. We’ve processed a full refund for it, which should reflect in your account shortly. The replacement has been handed off to the last mile company GOFO Express and is expected to arrive within 3 to 4 business days. The last mile tracking number is GF6129344581276. Thank you. You can reach us at 978-678-4855 (9:00 AM to 6:00 PM EST).

Thank you for your understanding, and we look forward to resolving this for you.

Best regards,
Dazuma Team

Valorada con 2 estrellas sobre 5

NOT U.S. COMPATIBLE

Very disappointed that these are completely incompatible with attaching to a standard US light fixture electrical box. Significant alterations would have to be made. No indication on website that these all come from China or France. Was already upset that it took over a month to get them, then to come in an unuseable condition?? Will definitely NEVER order from Dazuma again, and will check out all sites I order from to see if they're a legit US site.

Appreciate your reply and trying to reach out. The video was less than helpful. Wrapping the wires back into the electric box is neither safe (compresses wire against box when mounting to ceiling) or waterproof. I have altered all 15 of my fixtures, drilling mounting holes as well as a hole to re-route the cord through the center directly into the box. Waiting for a solution from you was just not an option, as it takes SO long to "custom fabricate" the fixtures, then mail them from China to France to U.S.. A lot of waiting, and a lot of time to alter all 15 fixtures. At least the fixture was what I expected esthetically, otherwise it would have been just 1 star.

18 de junio de 2025
Opinión espontánea
Logotipo de Dazuma

Respuesta de Dazuma

Dear customer,

Thank you for shopping at DAZUMA. We're truly sorry to hear about your experience. We understand your frustration regarding the product condition and the lack of communication. To help you better, we've sent the instruction video to your email and have tried reaching out several times, but haven't been able to connect. Please feel free to contact us instead. We're committed to finding a satisfactory solution and want to assure you we are a responsible company. Thank you. You can reach us at 978-678-4855 (9:00 AM to 6:00 PM EST).

Thank you for your understanding, and we look forward to resolving this for you.

Best regards,
Dazuma Team

Valorada con 5 estrellas sobre 5

I found just what I was looking for

I found just what I was looking for. I was wanting a couple of outdoor solar lanterns. I found this pair that matches some of the things I have inside my home. these are exactly my style! I hope they work well and are durable enough to leave outside year round.

13 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great products

Great products! Beautiful and unique. Purchased several items from them over the past year and everything is high quality and very reasonably priced. Have not seen anything like what I purchased elsewhere. They also have wonderful customer service and are very responsive. I highly recommend Dazuma!

11 de abril de 2025
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bad Product and Customer Service

Please read and do not buy from this company. Chinese company and if product does not work, you cannot get a new one. I had several parts that were broke in the beginning and they attempted to fix but now nothing works and they have walked away and no concept of getting money back. I am filing a Better Bureau complaint.

1 de abril de 2025
Opinión espontánea
Logotipo de Dazuma

Respuesta de Dazuma

Dear customer,

Thank you for shopping at DAZUMA. We're truly sorry to hear about your experience. We understand your frustration regarding the product condition and the lack of communication. We resent you a replacement part with tracking number 92612903031325543414160129 and it arrived on March 29th, 2025. And we have tried reaching out, but no response later. Could you pls kindly check your email? We're committed to finding a satisfactory solution and want to assure you we are a responsible company. Thank you. You can reach us at 978-678-4855 (9:00 AM to 6:00 PM EST).

Thank you for your understanding, and we look forward to resolving this for you.
Best regards,
Dazuma Team

Valorada con 4 estrellas sobre 5

Website is great 👍

Website is great 👍. Easy-to-use and your products are pretty. You have lights that companies here in USA don't have. One of the reasons I bought with you all. The prices are a little high. You can reduce the price if you buy a certain amount of dollars. Example. Package your lights better, the mail system is good for damaged boxes, no matter how good you wrap them.

3 de junio de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great Customer Service

I had never ordered from Dazuma before, and I can positively tell you that this company's customer service team goes above and beyond just about any other...bar none. I had ordered two solar lanterns. When I received my order, the lanterns were not exactly what I had anticipated, so I ended up returning one of them. One of the lights didn't work, but without hesitation, they told me to just keep the defective one but to return the other. The customer service department reassured me that a complete refund would be given to me. Customer service stayed in touch with me via phone calls, text messages, and by email and always so cordial, polite, and so kind. As soon as they received the light, I was immediately given a complete refund. I don't always give any kind of review, but in this case, I wanted to be sure that Dazuma's customer service team was duly publicly noted for their outstanding service. Thank you, Dazuma!

30 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

I was interested in purchasing a bubble…

I was interested in purchasing a bubble chandelier for my kitchen and before doing so I had several questions. Each response to my questions were timely, thorough and insightful, and Dazuma customer service was always delightful to communicate with. I just placed my order today and based on my experience with Apple (she rocks!) I expect all to go as smoothly as my conversations. Can’t wait to install this beautiful chandelier above my kitchen island.

23 de mayo de 2025
Opinión espontánea
Valorada con 5 estrellas sobre 5

Wall rectangular lamp

I was spinning store to store online to find a best luxury and favorite lamp for my bedroom decorate wooden panels wall and fortunately found it here with DAZUMA and ordered today. My bedroom will looks great and giving stunning show either. Appreciate this site for such great design and product.

22 de mayo de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Easy ordering

Easy ordering. Shipping came earlier than expected. Lights look great. A little confusing on transformer requirement, but after I received them, it was easy to figure out.

17 de mayo de 2025
Opinión espontánea
Valorada con 4 estrellas sobre 5

Great customer service

I received 4 solar RGB spot lights thinking that the light could change to any color within the spectrum. My client primarily wanted a standard warm light with the ability to change the color during holiday seasons. The light will graduallly move through the whole spectrum of colors, but the only static colors that were selectable were Red, Green, and Blue. The lights and solar cells look well constructed, but the functionality is not what my client desired. So, we contacted customer service.

Apple provided prompt and very helpful assistance for an exchange to warm white lights which my client agreed to and the lights are currently in transit back to the return address provided. So far, no complaints with the process. Will update review after receiving and reviewing the warm white light solar spotlights.

5 de mayo de 2025
Opinión espontánea

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más