Hi Just spoke with Ciara Keating in the Galway Branch of Velocity, my goodness first time in touch with Ciara and what a girl!!! To the point, sorted both my queries in a jiffy - in a nutshell, simp... Ver más
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Consulta las opiniones de los clientes
I had issues with my fuel cards which was a technical issue and I was dealing with a lady ( Ciara) who was of excellent help solved my problem in minutes. She is a pleasure to deal with and so pro... Ver más
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Thank you.. Cian Flaherty great service, he was knowledgeable, professional, and genuinely focused on finding the best solution for our business needs. Everything was explained clearly, there was no... Ver más
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I called Radius Velocity yesterday regarding a service charge fee after a failed direct debit. Cian was of great help; he pleaded my case with the manager, and the penalty was reversed as a goodwill g... Ver más
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Información sobre la empresa
- Proveedor de combustible
- Servicio de business-to-business
- Proveedor de combustible diesel
- Servicio de pago
Acerca de Radius (Ireland)
Escrito por la empresa
Información de contacto
4,6
Excelente
1 mil opiniones
Ha contestado el 100% de las opiniones negativas
Suele responder en menos de 1 semana
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This company only knows how to charge…
This company only knows how to charge customers fees; I do not recommend this company to anyone.
18 de marzo de 2026
Opinión espontánea
Respuesta de Radius (Ireland)
Dear Elton, we are sorry to hear about the experience you have received. A full list of fees are available on our website in our Terms & Conditions section. Should you need further assistance or have any queries regarding charges, you contact us at customerservices.DCI@Radius.com. We’ll work with you to resolve any issues as quickly as possible.
Kind Regards,
Radius Business Solutions (Ireland) Limited
Respuesta de Radius (Ireland)
Hi Pauline, we sincerely appreciate you taking the time to leave a review on Trustpilot. Your feedback is incredibly valuable to us. It is always a pleasure to know that our efforts have positively impacted your experience.
Kind regards,
Radius Business Solutions (Ireland) Limited
Beware price per litre increases on DCI one each week
Beware that with the DCI one card they increase there prices each week and they expect you to ring them EACH WEEK to request a reduction. If not, the price will creep up. Found out the hard way last week when the charge was €2.38 per litre incl of VAT. Also, the message sent each week quotes the price excluding VAT so the final price is plus another 23%!! Don't get burnt as they is how they make the money and of course promise you when you sign up that this wont happen. No recourse when complained to DCI customer service.
6 de marzo de 2026
Opinión espontánea
Respuesta de Radius (Ireland)
Dear Customer, We are sorry to hear about the experience you have received. We would like the opportunity to investigate your query further however we are unable to locate your account. Please could you contact us at customerservices.DCI@Radius.com. We’ll work with you to resolve any issues as quickly as possible.
Kind Regards,
Radius Business Solutions (Ireland) Limited
Dani was fantastic to deal with
Dani was fantastic to deal with, and had my issue sorted out super quick. Thank you Dani, super service
12 de marzo de 2026
Opinión espontánea
Respuesta de Radius (Ireland)
Hi Tracey, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Dani on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Hidden charges when closing account
Held a company account with Radius for 3 years with 20 users. We also hold accounts with other companies. Radius pricing was always miles off their competitors, so we took the decision to cancel the account as it was rarely used.
Radius made the account closing process very cumbersome and difficult. We were due a refund, so they added bogus hidden charges to try to claw back they amount they were due to pay. Poor response to email and phone communication to get the issue rectified.
Finally get it sorted and 1 week afterwards we get an invoice for a 'Account Review Fee'.
Poor customer service and unbecoming behavior for a company of this size, obviously they don't like to close accounts!
11 de marzo de 2026
Opinión espontánea
Respuesta de Radius (Ireland)
Dear Emmet, we are sorry to hear about the experience you have received. We would like to thank you for giving us the opportunity to investigate your query further; there are no charges associated with account closures. A full list of Charges are listed on our website - https://www.radius.com/en-ie/fuel-cards/term-conditions/
Should you need further assistance, you can email us at customerservices.DCI@Radius.com . We’ll work with you to resolve any issues as quickly as possible.
Kind Regards,
Radius Business Solutions (Ireland) Limited
Great service.
Great service.
Incredibly helpful and knowledgeable. Rochelle explained everything throughly while guiding me through the process.
Thank you
9 de marzo de 2026
Opinión espontánea
Respuesta de Radius (Ireland)
Good Morning, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Rochelle on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Rochelle was very helpful
Rochelle was very helpful, friendly and knowledgeable.
9 de marzo de 2026
Opinión espontánea
Respuesta de Radius (Ireland)
Good Morning, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Rochelle on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Rochelle was my call assisted
Rochelle was my call assisted. She was engaging, friendly and helpful in my query.
Nice to speak to helpful person at a call centre.
D
9 de marzo de 2026
Opinión espontánea
Respuesta de Radius (Ireland)
Good Morning Des, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Rochelle on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Had to ring Radius about my card not…
Had to ring Radius about my card not working and got through to Rochelle,
An absolute delight to deal with, very pleasant and lovely to deal with but also fantastically efficient, listened, asked what she needed to know and has the issue sorted immediately, and then offered to set it up so i wouldnt have this issue again, fantastic service provided by her
3 de marzo de 2026
Opinión espontánea
Respuesta de Radius (Ireland)
Hi Derek, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Rochelle on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Great cooperation
Great cooperation, quick response time and Ciara was very helpful. The problem was resolved very quickly and several solutions were proposed. Thank you very much.
3 de marzo de 2026
Opinión espontánea
Respuesta de Radius (Ireland)
Hi Marika, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Ciara on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Rochelle Connolly
Rochelle Connolly expertly handled my query and did everything she could to help. She was friendly and helpful.
3 de marzo de 2026
Opinión espontánea
Respuesta de Radius (Ireland)
Hi Ben, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Rochelle on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Rochelle
Rochelle, had a great knowledge of the products Radius have, and explained everything clearly and was most courteous.
27 de febrero de 2026
Opinión espontánea
Respuesta de Radius (Ireland)
Hi Barry, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Barry on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Respuesta de Radius (Ireland)
Good morning, we sincerely appreciate you taking the time to leave a review on Trustpilot. Your feedback is incredibly valuable to us. It is always a pleasure to know that our efforts have positively impacted your experience.
Kind regards,
Radius Business Solutions (Ireland) Limited
Very Happy with the Support I received…
Very Happy with the Support I received Recently.. Efficient, Patient,Clear and Very Heplful..Couldn't ask for any more...
Rory Mc Cullough
24 de febrero de 2026
Opinión espontánea
Respuesta de Radius (Ireland)
Hi Rory, we sincerely appreciate you taking the time to leave a review on Trustpilot. Your feedback is incredibly valuable to us. It is always a pleasure to know that our efforts have positively impacted your experience.
Kind regards,
Radius Business Solutions (Ireland) Limited
Layla Egerton was very helpful in…
Layla Egerton was very helpful in sorting out an issue we had. DCI are a good company to do business with.
27 de febrero de 2026
Opinión espontánea
Respuesta de Radius (Ireland)
Good Morning, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Layla on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Respuesta de Radius (Ireland)
Hi John, thank you for taking the time to leave us a review on Trustpilot! We appreciate your feedback and are thrilled to know you had a positive experience with us. We will ensure this feedback is given to Ciara.
Kind regards,
Radius Business Solutions (Ireland) Limited
When I need to order a new DCI card
Very helpful & friendly customer care that handles my enquiries with enthusiasm & quick resolution.
27 de febrero de 2026
Opinión espontánea
Respuesta de Radius (Ireland)
Hi Gavin, we sincerely appreciate you taking the time to leave a review on Trustpilot. Your feedback is incredibly valuable to us. It is always a pleasure to know that our efforts have positively impacted your experience.
Kind regards,
Radius Business Solutions (Ireland) Limited
Online
I had trouble with the online, Great help from Ciara, very helpful and patient
25 de febrero de 2026
Opinión espontánea
Respuesta de Radius (Ireland)
Hi Craig, thank you for your 5-Star review! We would like to extend our sincere thanks for taking the time to share your experience with Ciara on Trustpilot. Your feedback means a great deal to us. We will ensure this is passed along.
Kind regards,
Radius Business Solutions (Ireland) Limited
Exceptional Customer Service
I rang radius regarding a fuel card query. The customer service I received from Ciara Keating was exceptional. She was extremely helpful and professional even though the call was close to the end of the working day. Ciara was friendly and extremely helpful answering all my queries and making the process easier for me
25 de febrero de 2026
Opinión espontánea
Respuesta de Radius (Ireland)
Hi Carol, thank you for taking the time to leave us a review on Trustpilot! We appreciate your feedback and are thrilled to know you had a positive experience with us. We will ensure this feedback is given to Ciara.
Kind regards,
Radius Business Solutions (Ireland) Limited
I found my questions were answered and…
I found my questions were answered and I am very happy with the outcome thank you for your help
25 de febrero de 2026
Opinión espontánea
Respuesta de Radius (Ireland)
Hi Mark, thanks for your Trustpilot review! We would like to express our gratitude for taking the time to share your feedback. We are pleased to hear that your experience with our services met your expectations.
Kind regards,
Radius Business Solutions (Ireland) Limited
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