Morning, order number 564433. Regarding my complaint and request for a refund (following return of the faulty paint), please could you respond to my emails requesting a full refund? This matter has be... Ver más
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Consulta las opiniones de los clientes
Great service from DCO. Prompt delivery and everything was packaged excellently. Great choice of products that we had struggled to source in local hardware stores. We would definitely recommend this c... Ver más
La empresa ha respondido
While searching for a colour mixing service I came across DCO. The website is great and the colour matching part is really easy to navigate and simple to do. The pricing is fantastic and customer se... Ver más
La empresa ha respondido
Very impressed by products, service and competitive prices. Bought a farrow and ball copy of French Grey and it’s fabulous! Had an issue with a damaged tin and it was resolved swiftly and with a gener... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de decoración e interiorismo
- también en la categoría
- Fabricante de pinturas
- Tienda de artículos para el hogar
- Tienda de hágalo usted mismo
- Tienda para la reforma del hogar
Escrito por la empresa
Here at Decorating Centre Online we aim to make decorating any space easy and cost effective. We offer a fantastic range of decorating products for any application, style or project including paint, wallpaper and tools. Through being trusted experts we provide customers with bespoke advice, guidance, inspiration and support for products and projects. Our main focus is ensuring we provide the best commitment, care, and overall shopping experience for our customers by connecting them to the best products on the market so they can get their projects completed right first time whilst saving time and money. We can also help you throughout the process, from choosing your perfect finish, colours, tools and other necessary additions, we can help you out with all your decorating needs. From inspiration on our Instagram and Facebook feeds, to our Exclusive Facebook Community, you’re just a click away from joining a community of passionate decorators and DIYers. Please don’t hesitate to pop us a DM on our Instagram, Facebook or Pinterest pages, you can Live Chat us on our Website too or even email on sales@decoratingcentreonline.co.uk or just give us a ring on 01388 655844 for some advice on what colours we can match and whether we can match the colour you’ve chosen. There’s no question too big or too small and we’d love to hear from you.
Información de contacto
UNIT 5 CROXDALE BUSINESS PARK, DH6 5GZ, Durham, Reino Unido
- 01388 665844
- sales@decoratingcentreonline.co.uk
- decoratingcentreonline.co.uk
4,4
Excelente
423 opiniones
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Fast efficient delivery
Fast efficient delivery, great price for the wallpaper purchased
31 de marzo de 2026
Opinión espontánea
Respuesta de Decorating Centre Online
Hi Steven,
Thank you for your great feedback! We’re really pleased to hear you were happy with the price and that your wallpaper arrived quickly and efficiently. We appreciate your support and hope to help with your next project soon!
Decorating Centre Online 🏡
Excellent Buying Experience
Amazing company to deal with. I have ordered from DCO a number of times and on each occasion found the prices to be very competitive. The items I have ordered have always been good quality and delivered very quickly. There are many decorating products to choose from which is great for DIYers and trade users.
14 de marzo de 2026
Opinión espontánea
Respuesta de Decorating Centre Online
Hi Jan,
Thank you so much for your continued support and for taking the time to share your experience! We’re delighted to hear that you’ve consistently found our prices competitive, our products high quality, and our delivery quick and reliable. It’s great to know our range is hitting the mark for both DIY enthusiasts and trade professionals. We truly appreciate your repeat custom and look forward to serving you again soon!
Decorating Centre Online 🏡
Excellent service would sure use this…
Excellent service would sure use this company again
23 de marzo de 2026
Opinión espontánea
Respuesta de Decorating Centre Online
Hi Karen,
Thank you for your feedback! We’re delighted to hear you received excellent service and that you’d choose to use our company again. We really appreciate your support!
Decorating Centre Online 🏡
Got the colours right and delivered as…
Got the colours right and delivered as promised.
11 de marzo de 2026
Opinión espontánea
Respuesta de Decorating Centre Online
Hi John,
Thank you for your feedback! We’re glad to hear the colours were spot on and that your order was delivered as promised. We really appreciate your support!
Decorating Centre Online 🏡
Awful approach to tracking
I've now received the paint I ordered and everything seems OK.
What isn't OK, is the tracking experience. Rather than simply provide a tracking number, they make you install a third party spam app on your phone, which is pretty poor at clearly locating your order, but very good at trying to sell you stuff, both from dco and other retailers. Shameless profiteering at their customer's expense and inconvenience.
Edit; 13/3/26. There was a tracking link in the dispatch email, but the hyperlink was dead, so it went nowhere. Meanwhile, the Shop app continually said "waiting for details", and still does, even though today's email says the parcel has been ready to collect since the 10th.
12 de marzo de 2026
Opinión espontánea
Respuesta de Decorating Centre Online
Hi Shane,
Thank you for your feedback. We're sorry to hear that the tracking experience has been frustrating. Our website is powered by Shopify so does recommend using the Shop app to track and manage orders, you should have also received separate tracking directly from the courier DPD to allow you to track this as well.
I can see your order arrived at your requested pick up shop on the 10th March and is awaiting collection. If you’d like, you can contact our customer experience team with your order number and we’ll happily provide the direct tracking details and latest delivery update without the need for any apps.
Decorating Centre Online 🏡
What a great company
So refreshing to encounter just genuinely good and honest customer service. I messed up my order and they could not have been more helpful. And I got a good price on my Farrow & Ball! I will be back and have already recommended to several people.
11 de marzo de 2026
Opinión espontánea
Respuesta de Decorating Centre Online
Hi Carolyn,
Thank you so much for your kind words! We’re really glad we could help sort out the order and get everything sorted for you. Mistakes happen, so it’s always our aim to make things as easy and stress-free as possible.
It’s great to hear you were happy with the price on your Farrow & Ball paint too! Your recommendation to others truly means a lot to us, and we really appreciate your support.
We look forward to helping you again when you’re next in need!
Decorating Centre Online 🏡
Perfect Service and Products
We have had two purchases from this family run business, and we would shop with them 100% again. The paint (Farrow & Ball) was the best price we could find on the market, packaged proactively to prevent any accidents. The paint lid was secured with metal clips, along with cut proof tap and finally secured in a plastic bag, individually boxed with large bubble wrap to limit movement in the box. Excellent delivery times delivered by DPD who looked after our purchases.
Quicker than getting the car out.
Would 100% recommend.
3 de marzo de 2026
Opinión espontánea
Respuesta de Decorating Centre Online
Hi Melissa,
Thank you so much for your fantastic review! We’re really pleased to hear that you were happy with both of your purchases and that the Farrow & Ball paint arrived safely and quickly. We take a lot of care when packaging orders to prevent any spills or damage in transit, so it’s great to know those extra steps made a difference.
Your recommendation means a lot to our small business, and we truly appreciate you choosing to shop with us. We look forward to helping you again in the future!
Decorating Centre Online 🏡
I have already left some reviews of the…
I have already left some reviews of the paint and brushes I had recently ordered, but thought I would write another amazing review as I have used one of the paints today. Wow, how amazing this paint was, not only in colour match but application to. The paint is what I can describe as a thick double cream consistency, I decided to use a paint brush and paint the ceiling, no drips, excellent one coat coverage and only used a quarter of a 2.5l tin. I am so amazed with this paint, not like a lot of other paints that are watery and drip everywhere. I have another two different paints to get stuck into and I am really looking forward to seeing the paint on the walls. Many thanks DCO for a really amazing experience, not only in the super fast delivery and packaging, but for the quality of the paint. If I could leave 50 stars I would.
26 de febrero de 2026
Opinión espontánea
Respuesta de Decorating Centre Online
Hi Lindsey,
Thank you so much for taking the time to come back and share your experience after using the paint, it truly means the world to us.
We’re absolutely delighted to hear how impressed you were with the colour match, consistency, and the coverage on your ceiling!
It’s also wonderful to hear your kind words about our fast delivery and packaging, we work hard behind the scenes to make sure the whole experience is just as impressive as the paint itself.
“50 stars” truly made our day thank you again for your support and for being such a valued customer! 🎨✨
Ordered colour matched paint on the…
Ordered colour matched paint on the 3rd, it arrived on the 4th, painting done on the 7th. Brilliant service, paint quality and the colour match were excellent. First time customer but will definitely use again.
4 de febrero de 2026
Opinión espontánea
Respuesta de Decorating Centre Online
Hi Caroline,
Thank you for the fantastic review! We’re delighted to hear you were happy with the fast delivery, paint quality, and colour match. It’s great to know your first experience with us was such a positive one, and we really appreciate your support. We look forward to welcoming you back again.
Decorating Centre Online 🏡
Just wonderful. 😇
Just wonderful.
They have so many products and at great prices, I ordered from them few times and I've never been disappointed.
When I've had an issue I contacted customer service and they've helped me to resolve it in matter of minutes, so kind and helpful.
3 de febrero de 2026
Opinión espontánea
Respuesta de Decorating Centre Online
Hi Sylwia,
Thank you so much for such a lovely review, it really means a lot to us. We’re so glad you’ve been happy with both the products and the service, and it’s great to hear our team was able to help quickly when you needed it. Thanks again for your continued support, we truly appreciate it 💛
Decorating Centre Online 🏡
Excellent service choice and products
Helen and team had everything I required for my project at competitive prices and wide selection . I ordered my paint on the Thursday and it arrived the next day. Fantastic short time of delivery and all paint was securely packaged. I will be definitely using their services again. Correspondence for my order and delivery time was excellent. Thank You DCO
30 de enero de 2026
Opinión espontánea
Respuesta de Decorating Centre Online
Thank you so much for taking the time to leave such a positive review. We’re delighted to hear that we were able to support your project with the right products, competitive pricing, and quick delivery. It’s great to know the packaging, communication, and turnaround time met your expectations. We really appreciate your support and look forward to working with you again in the future. Thanks again from everyone at DCO.
Decorating Centre Online 🏡
Good colour match with a good base…
Good colour match with a good base paint received quickly and well packed'
12 de diciembre de 2025
Opinión espontánea
Respuesta de Decorating Centre Online
Hi there,
Thanks so much for taking the time to leave us a review! We're so pleased to hear that you had a great experience with our colour matching service and enjoyed the quality of the paint!
Decorating Centre Online 🏡
Couldnt colour match, but alternative offer was just as good if not better!
Always enjoy working with DCO. Fast delivery, great range, sharp prices – but the real standout is their CS.
Human-led responses that aren't pushy, just genuinely helpful. Exactly what you need when colour matters to the wife and they don't stock the exact shade.
They suggested a perfect alternative, turned it around, delivered – and it was up on the wall in 48 hours.
20 de enero de 2026
Opinión espontánea
Respuesta de Decorating Centre Online
Hi Chris,
Thank you so much for taking the time to leave such a thoughtful review, it really means a lot to us. We’re delighted to hear you’re enjoying working with DCO and that our customer service stood out.
Colour can be a tricky one, so we’re glad our team could help find the perfect alternative and get it turned around quickly. Knowing it was on the wall within 48 hours is exactly the kind of result we aim for.
Thanks again for your support :)
Decorating Centre Online 🏡
Ordered 2 items and only 1 turned up…
Ordered 2 items and only 1 turned up despite promising next day delivery, impossible to get past the bot and get a human being to investigate...
27 de enero de 2026
Opinión espontánea
Respuesta de Decorating Centre Online
Hi there,
Thanks for taking the time to leave a review I can see a member of the team began looking into this issue for you within 15 minutes of receiving your email. Sadly we weren't able to provide updates as quickly as you hoped but I can see that this was resolved the following day.
Apologies for any inconvenience.
Shite service
Ordered paint for next day delivery it turned up 4 days late
Poor customer service
12 de enero de 2026
Opinión espontánea
Respuesta de Decorating Centre Online
Hi Stuart,
Thanks for taking the time to provide some feedback. We’re really sorry to hear about the delay and understand how frustrating this must have been.
Unfortunately, there was an issue at your local depot. Our team do everything possible to ensure orders are dispatched promptly, but once a parcel leaves our warehouse it is handled by the courier and is outside of our direct control.
While these issues don't happen very often, it's still disappointing to hear they have let us, and you, down on this occasion.
We really appreciate your feedback and hope to have the opportunity to provide you with a smoother experience in the future.
Deliveries are either slow or no-show
Placed 2 orders in the past month and a half. Neither of them turned up. On the recent order I waited 2 weeks for some paint samples after being told to give it a few more days, but still nothing showed up. Was then told they could resend but it would be another week until delivery or I could pay £5.95 and they would send by courier. This has put our renovation plans back significantly and we will not be using this company for our supplies. Poor customer service response
13 de enero de 2026
Opinión espontánea
Respuesta de Decorating Centre Online
Hi Michelle,
We’re sorry to hear about your experience and understand how frustrating delays can be, especially during a renovation. Both of your orders were placed using our sample shipping option, which is an untracked Royal Mail service. This keeps the cost of samples as low as possible; tracked or courier services are available but do cost more.
The delays you experienced are not what we would expect, even allowing for the disruption caused by the Christmas period and Storm Goretti. We have raised this directly with Royal Mail, as this level of delay is unacceptable.
When the issue was identified, we offered to resend the samples via the same service or upgrade to a tracked courier option so you could receive them more quickly. We’re sorry this situation impacted your plans and appreciate you sharing your feedback, which we will continue to pass on to our delivery partners.
First rate service.
Radiator leak meant that cloak room needed to be redecorated. Searched for Laura Ashley colour and came across DCO. First rate service. Great communication and speedy delivery. Paint arrived very well packed and the colour is ‘spot on’. 5*
11 de enero de 2026
Opinión espontánea
Respuesta de Decorating Centre Online
Hi Malcolm,
Thanks so much for the great review! We’re really pleased we could help during a stressful situation and that the Laura Ashley colour was spot on. It's amazing to hear the delivery and packaging hit the mark too.
Thanks again for choosing DCO, we really appreciate your support!
Decorating Centre Online 🏡
Excellent customer service and support
Excellent customer service and support. Made a mistake on my order, but amended without any hassle or cost. Failtless.
9 de enero de 2026
Opinión espontánea
Respuesta de Decorating Centre Online
Hi Rich,
Thank you so much for your kind review! We’re really pleased we could sort that out for you quickly and hassle-free. We really appreciate your support and hope to help you again in the future.
Decorating Centre Online 🏡
A good caring company.
Easy to navigate the website & place our order. Delivery arrived swiftly & always been kept up to date with tracking. Unfortunately we had abit of an issue with some paint. We emailed Dco & within a short space of time our problem was resolved. We have ordered from them before & we will in the future. A really good go to company 1st off 5*.Thanks alot
1 de diciembre de 2025
Opinión espontánea
Respuesta de Decorating Centre Online
Hi Sharon,
Thank you so much for your lovely review! We’re really pleased to hear you found our website easy to use and that your order arrived quickly.
I’m sorry to hear there was a small issue with the paint, but I’m glad the team were able to resolve it for you quickly. We truly appreciate your continued trust in us and are delighted to hear you’ll continue ordering in the future.
Decorating Centre Online 🏡
Never received the goods
We have never received the paint. It was delivered to a business 3 miles away. DPD marked it as delivered to the neighbour. The Decorating Centre, instead of apologising and issuing a refund, said they would investigate and refund if they manage to retrieve the paint from the address. If not, then it is a matter for the police.
I have already created a chargeback but keep in mind, if you do not receive the goods due to their courier delivering to a completely wrong address, you may never see your money.
28 de noviembre de 2025
Opinión espontánea
Respuesta de Decorating Centre Online
Hi there,
Thanks for taking the time to leave a review. We’re really sorry to hear about your experience and completely understand your frustration. Your order did not meet the delivery standard we expect from our courier, and we apologise for the inconvenience this caused.
To clarify, as soon as the issue was reported, we offered the options to either redeliver your order or process a full refund for you. You chose to proceed with a refund, this was processed within an hour. I can see you have since requested a credit note which the team have provided you with.
Please let us know if there is anything else we can assist with and apologies again for any inconvenience!
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