Defender Security Products Opiniones 

409
•
TrustScore: 4.5 sobre 5

4,5

Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

After reading an article on face book I checked my CO. Monitor and it was out of date. Searching for a new one, and there are a few, your Defender, in my opinion is really the only one to purchase.... Ver más

Valorada con 5 estrellas sobre 5

Purchased a Defender Pro-TEC Key Safe. It's a much better built product than the one it replaced (one of those with four spinning dials that apparently are very easily accessible...) Delivery was... Ver más

Valorada con 5 estrellas sobre 5

A friends car was stolen off his drive way, the car was fitted with a keyless entry system so the persons responsible must have had relay unit to boost the keyless signal and take the car. Defender se... Ver más

Valorada con 4 estrellas sobre 5

EDIT Product now received, bo quibble and helpful customer service and response. Thank you for rectifying and resenting my product (stars updated too!) ************ Product not received, af... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de equipos de seguridad
  2. también en la categoría
  3. Proveedor de sistemas de seguridad
  4. Tienda de accesorios de hardware
  5. Tienda de accesorios para automóviles
  6. Tienda de alarmas antirrobo
  7. Tienda de cajas de seguridad y cajas fuertes

Escrito por la empresa

We stock and supply the highest quality range of security products in the UK. We have over 30 years of experience in the crime prevention industry and have translated this expertise into a trusted and seamless retail website that prioritises ease of ordering, excellent customer service and reliable delivery. Allowing you to focus on protecting what’s important.


Información de contacto

4,5

Excelente

TrustScore: 4.5 sobre 5

409 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Invita a los clientes a opinar

Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.

Ha contestado el 100% de las opiniones negativas

Suele responder en menos de 1 mes

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

4,5

Todas las opiniones

(409)

59 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

exactly as described

exactly as described, quick delivery, glad to be able to purchase a police approved product for such a competitive price

17 de septiembre de 2026
Valorada con 5 estrellas sobre 5

I purchased a twin set of defender car…

I purchased a twin set of defender car key signal blocking pouches via amazon and they perform exactly as you would expect them to to the extent that my car will not even lock via the button on the door if the key is in the pouch recently I went out and noticed the car sensed the key even though it was in the pouch i contacted defender via email and within 10 minutes I had a reply and the replacement was ordered for me as we were still within the 12month warranty how's that for customer service a lot of other companies should take note and aim to copy them

24 de septiembre de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Unable to install due to wifi…

Unable to install due to wifi restrictions, very disappointed.

21 de agosto de 2026
Logotipo de Defender Security Products

Respuesta de Defender Security Products

Hi Paula,

We’re sorry to hear that you were disappointed with your purchase.

The camera bundle requires a 2.4GHz Wi-Fi connection, as stated on the product page.

Following your contact with our Customer Service team, we confirmed the Wi-Fi requirements for the product and provided details on how to return your order to us for a refund.

We’re sorry that the product wasn’t suitable on this occasion and appreciate you taking the time to leave your feedback.

Kind regards,
Defender Security Products

Valorada con 5 estrellas sobre 5

Sleep Easy

After reading an article on face book I checked my CO. Monitor and it was out of date. Searching for a new one, and there are a few, your Defender, in my opinion is really the only one to purchase. The detection rate is far superior to all I looked at and the low ppm outstripped most if not all. The price, unbeatable. Fitting was a simple affair, payment effortless. My purchase of my Defender couldn't have been easier. Your customer service, just by getting in touch with me tells it's own story.

Regards Tug Wilson

20 de agosto de 2026
Valorada con 5 estrellas sobre 5

Great

Exactly what I wanted and fast despatch. Great quality products and extremely reasonable price.

19 de julio de 2026
Valorada con 1 estrellas sobre 5

Faulty safety item, zero empathy, and shocking customer service

I ordered the USB Rechargeable Defender Impact Torch, but it arrived completely defective. While the side indicator bars showed a full charge, the main LED safety torch was completely dead out of the box.When I contacted customer service to exercise my legal right to reject the item under the UK Consumer Rights Act, I was met with generic, copy-pasted scripts. The representative, repeatedly insisted that I needed to "unscrew the base" to remove a battery tab. She completely ignored the photographic evidence I sent proving that this is a factory-sealed, solid USB rechargeable unit with absolutely no openings or battery compartments.Out of desperation for a working personal safety device, I placed a second order with them for a different model. My doctor has explicitly advised me to go for regular evening walks to help ease the severe chronic pain caused by my endometriosis and debilitating sciatica flare-ups. This torch is a vital medical necessity for my peace of mind and personal safety while out walking. The representative was made fully aware of my second order, my severe health conditions, and the fact that standing in long Post Office queues is physically impossible for me. Yet, she showed zero empathy, completely disregarded my customer loyalty, and still demanded a physical return before even considering a refund for a faulty £7.41 item.It is deeply concerning that a company selling personal safety equipment has such appalling customer care, zero empathy for chronic health conditions, and flat-out refuses to read customer messages. I would highly advise looking elsewhere for safety gear.(Order References: #140247 and #140561)

23 de julio de 2026
Opinión espontánea
Logotipo de Defender Security Products

Respuesta de Defender Security Products

Hi there,

We’re sorry to hear about your experience.

As part of our standard returns process, we usually require faulty items to be returned so that our team can inspect them. We appreciate that returning the item was difficult for you in this instance, and our Customer Service team were following our usual procedure.

We can see that an exception was made and your order was refunded without the need to return the item.

We apologise for any frustration caused.

Kind regards,
Defender Security Products

Valorada con 5 estrellas sobre 5

Excellent website and delivery despatch time.

Great website and easy to navigate. I found exactly what I was looking for straight away. I appreciated the free delivery after I purchased around the minimum amount needed for this. My items arrived very quickly on the next day and were well packaged and intact. I'm glad I bought directly from the company because I try to support businesses before I resort to buying from Amazon. With this experience I therefore highly recommend and would buy from again. I didn't have a need to contact customer services. I haven't fitted or used the items yet, but I assume there won't be any problems.

24 de junio de 2026
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent Service

Purchased a 2-Pack of Defender Signal Blocker Mini – Faraday Pouches on-line. Product appears to be robust and hopefully it will give timely service.
From ordering to delivery, the service was seamless. I did have a query, but this was quickly resolved by Ella Hughes - Ecommerce Manager. Highly recommended.

14 de mayo de 2026
Opinión espontánea
Valorada con 1 estrellas sobre 5

Defender signal blocking pouches are flawed a waste of your money

As many other reviewers have said, the Defender signal blocking pouches are flawed. I bought 4 over a period of time. They are only used at home to put car fobs in and take out. Two pouches store spare fobs in a filing cabinet and the fobs have been removed and replaced less than 6 times, otherwise those pouches have not been touched. All 4 pouches stopped working within weeks of purchase. Do not waste your money - I am minded to report this company to Trading Standards.

8 de mayo de 2026
Opinión espontánea
Logotipo de Defender Security Products

Respuesta de Defender Security Products

Hi there,

Thank you for taking the time to share your feedback.

We’re sorry to hear that you’ve experienced issues with multiple units.

We do take reports like this seriously and regularly review customer feedback as part of our quality control process. If your pouches were within the warranty period at the time the issue occurred, or if they still are, please contact our customer service team with your order number, and we’ll be happy to assist further.

Kind regards,
Ella

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más