I ordered the wrong Battery and they contacted me immediately to say so. They are now sending me the correct one Thank you Very efficient
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Consulta las opiniones de los clientes
Arrived a little late (but that's Evri for you). Installed without any issues. Battery actually branded "Dell", so looks to be an OEM battery - whether it is or not I am unsure, as it's meant to be... Ver más
La empresa ha respondido
I already wrote a good review for the service and product I ordered Everything went sensibly speedily and the replacement laptop battery was self installed using the provided tool kit. The latter w... Ver más
La empresa ha respondido
Dell G3 15 laptop replacement battery Fast delivery, well packaged and included screwdrivers and plectrum to remove back case. Fitted in no time after struggling at first to remove back cover, but al... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
DellLaptopBattery.co.uk specializes in supplying high-quality Laptop Replacement Batteries at the lowest prices, all of our laptop batteries are brand new with high-quality battery cells and come with a one-year warranty and 30-day money-back guarantee. We are committed to achieving 100% customer satisfaction and offer a convenient 24-hour-a-day, 7-days-a-week service to meet your home or office needs.
Información de contacto
4,7
Excelente
83 opiniones
No consta que haya invitado a opinar recientemente
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Beware before you buy
Ordered but failed to turn up - company would not respond to any correspondence, raised a case with my payment provider then a month later the item turned up, still no correspondence from company. Really bad do not use.
14 de abril de 2020
Opinión espontánea
Respuesta de DelLaptopBattery.co.uk
Dear customer,
we apologize for the problems you encountered during the purchase process and sincerely apologize for the inconvenience caused to you. We understand your dissatisfaction and will do our best to solve your problem. We have deeply reflected on our service processes and will take measures to improve the quality of our customer service to avoid similar situations from happening again. We sincerely apologize for our failure to respond to your request in a timely manner and will ensure that communication with our customers is timely and effective. In response to the delays you mentioned, we will conduct a comprehensive review of our order processing procedures and take measures to prevent similar situations from happening again. If you need further assistance or have any other questions, please feel free to contact us. We are here to serve you and hope to regain your trust. Thank you again for your feedback and we apologize for the inconvenience. Sincerely,
delllaptopbattery team
had a battery replaced
had a battery replaced, reasonable price and worked perfectly!
7 de abril de 2020
Opinión espontánea
Respuesta de DelLaptopBattery.co.uk
Dear customer,
Thank you for your purchase and taking the time to leave us this review.
It's great to hear that you were satisfied with our service and product.
We will continue to endeavour to provide our customers with first-class products and services.
Please feel free to contact us if you have any questions in future.
Wishing you a fantastic day!
Kind regards,
delllaptopbattery Team
Run away but please inform others too.
1 STAR is toooooo!! much. I wish I could select minus 100 stars. Big mistake not to reading the reviews first. Had to wait one month to send me the battery. During this time they were not replying. Finally I got the battery. The battery was not working. I didn't even think to try to contact them. I opened the battery to remove the cells and put them in my old battery. The cells were used cells from other computer, soldered by some amateur without any safety precautions. The battery PCB was from other laptop. They used non insulated cables to connect the cells to the PCB. The battery was likely to get on fire. We must certainly find a way to save other victims. The guys are scammers. Their url ends with .co.uk and they are liars pretending they ship from Portsmouth/UK. They are from China and nobody knows where exactly from. The product quality I received is not only poor. It is dangerous. I wasted 50 Eur. to become wiser not to purchase a battery. STAY AWAY and HELP THE OTHERS!!
26 de marzo de 2020
Opinión espontánea
Respuesta de DelLaptopBattery.co.uk
Dear customers,
We are deeply sorry for the problems you encountered during the purchase process and sincerely apologize for the inconvenience caused to you. We understand your dissatisfaction and will do our best to resolve your issue.
The situation you describe far exceeds our product standards and service levels. We sincerely apologize for the quality of the product you received and are deeply concerned about the safety hazards that may have resulted.
We will immediately conduct a comprehensive review of our product supply chain and implement strict quality control measures to ensure that a similar situation does not happen again. At the same time, we will strengthen monitoring of the production and assembly processes of our products to prevent similar safety issues from occurring.
If you need further assistance or have any other questions, please feel free to contact us. We will serve you wholeheartedly and do our best to solve your problems.
Thank you again for your feedback and sincerely apologize for the inconvenience.
Sincerely,
delllaptopbattery Team
Battery failed within 1-year warranty
Battery failed within 1-year warranty, company shirking responsibility. Failed to honour the warranty with a repair or replacement. Official complaint send to postal address on website returned as the company is not registered at that address.
11 de marzo de 2020
Opinión espontánea
Respuesta de DelLaptopBattery.co.uk
Dear customers,
We are deeply sorry for the problems you encountered during the purchase process and sincerely apologize for the inconvenience caused to you. We value your feedback and will do our best to resolve your issues.
Regarding the mailing address issue you mentioned, we will carefully verify our registered address information and make necessary corrections. We sincerely apologize for the trouble this has caused you.
If you need further assistance or have any other questions, please feel free to contact us. We are here to serve you and hope to regain your trust.
Thank you again for your feedback and sincerely apologize for the inconvenience.
Sincerely,
delllaptopbattery Team
AVOID THIS COMPANY AT ALL COSTS - SCAMMERS
If I could leave 0 starts I would. DO NOT ORDER FROM THIS COMPANY. They do not deliver their items and nobody responds through their email or chat. They are a scam. I had to get my money refunded through PayPal which took over 10 days. Never buy from this company, save yourself some hassle.
9 de marzo de 2020
Opinión espontánea
Respuesta de DelLaptopBattery.co.uk
Dear customers,
We sincerely apologize for the problems you encountered during the purchase process and are deeply sorry for the inconvenience caused to you. We understand your dissatisfaction and sincerely apologize for the trouble caused to you by our failure to provide order information and deliver products in a timely manner.
We have deeply reflected on our service processes and will take measures to improve our information accuracy and customer service quality to avoid similar situations from happening again. We are always striving to provide our customers with the best shopping experience, but apparently an oversight occurred in this transaction.
If you need further assistance or have any other questions, please contact us today. We will serve you wholeheartedly and work hard to solve your problems.
Thank you again for your feedback and sincerely apologize for the inconvenience.
Sincerely,
delllaptopbattery Team
Very poor
Very poor, no battery and don't reply to emails or live chat, this is what they claim but it is not what I have experienced.
We offer 24 hours*7 days customer services.
We believe in the timeliness of customer service, and would like to do everything to satisfy our customers. If you have any problems, comments or suggestions, please contact our customer service representatives.
26 de febrero de 2020
Opinión espontánea
Respuesta de DelLaptopBattery.co.uk
Dear customers,
We sincerely apologize for the problems you encountered during the purchase process and are deeply sorry for the inconvenience caused to you. We understand your dissatisfaction and sincerely apologize for the trouble caused to you by our failure to provide order information and deliver products in a timely manner.
We have deeply reflected on our service processes and will take measures to improve our information accuracy and customer service quality to avoid similar situations from happening again. We are always striving to provide our customers with the best shopping experience, but apparently an oversight occurred in this transaction.
If you need further assistance or have any other questions, please contact us today. We will serve you wholeheartedly and work hard to solve your problems.
Thank you again for your feedback and sincerely apologize for the inconvenience.
Sincerely,
delllaptopbattery Team
Worst company ever
Worst company ever. Avoid at all costs. Never received my order. Customer service does not exist and you only get some communication once the complaint is raised with PayPal (if you used PayPal for payment). Dont waste time and money.
25 de febrero de 2020
Opinión espontánea
Respuesta de DelLaptopBattery.co.uk
Dear customers,
We sincerely apologize for the problems you encountered during the purchase process and are deeply sorry for the inconvenience caused to you. We understand your dissatisfaction and sincerely apologize for the trouble caused to you by our failure to provide order information and deliver products in a timely manner.
We have deeply reflected on our service processes and will take measures to improve our information accuracy and customer service quality to avoid similar situations from happening again. We are always striving to provide our customers with the best shopping experience, but apparently an oversight occurred in this transaction.
If you need further assistance or have any other questions, please contact us today. We will serve you wholeheartedly and work hard to solve your problems.
Thank you again for your feedback and sincerely apologize for the inconvenience.
Sincerely,
delllaptopbattery Team
Ordered a new battery 3 weeks ago and…
Ordered a new battery 3 weeks ago and still not arrived - even though they advertised it as in stock in Sydney. No response from their 'customer service' email address. Dispatch email 9 days ago has a tracking number not recognized by the delivery company. I've asked for my money back - but given the reviews here, I don't hold out much hope of success. Have told them that I will lodge complaints with state and federal consumer organisations - as if that will have any effect! Lesson learned - look for the company reviews before making the purchase!
19 de febrero de 2020
Opinión espontánea
Respuesta de DelLaptopBattery.co.uk
Dear customers,
We sincerely apologize for the problems you encountered during the purchase process and are deeply sorry for the inconvenience caused to you. We understand your dissatisfaction and sincerely apologize for the trouble caused to you by our failure to provide order information and deliver products in a timely manner.
We have deeply reflected on our service processes and will take measures to improve our information accuracy and customer service quality to avoid similar situations from happening again. We are always striving to provide our customers with the best shopping experience, but apparently an oversight occurred in this transaction.
If you need further assistance or have any other questions, please contact us today. We will serve you wholeheartedly and work hard to solve your problems.
Thank you again for your feedback and sincerely apologize for the inconvenience.
Sincerely,
delllaptopbattery Team
Avoid this company - they either provide a very poor service or are just a sham, scam company
Wish I had read these reviews before placing my order! I placed an order 10 days ago after being deceived by their 3 claims that the battery; (1)was in stock in Portsmouth; (2) I would receive an acknowledgment and shipping info within 24 hours; (3) estimated delivery was 2-5 business days.
I have repeatedly emailed them to enquire about status of my order - I get an automated reply saying that they will reply within 24 hours but - no reply received. I have informed them that I consider this a breach of contract and I will start the process of trying to get my money back (not hopeful about that).
10 de febrero de 2020
Opinión espontánea
Respuesta de DelLaptopBattery.co.uk
Dear customers,
We sincerely apologize for the problems you encountered during the purchase process and are deeply sorry for the inconvenience caused to you. We understand your dissatisfaction and sincerely apologize for the trouble caused to you by our failure to provide order information and deliver products in a timely manner.
We have deeply reflected on our service processes and will take measures to improve our information accuracy and customer service quality to avoid similar situations from happening again. We are always striving to provide our customers with the best shopping experience, but apparently an oversight occurred in this transaction.
If you need further assistance or have any other questions, please contact us today. We will serve you wholeheartedly and work hard to solve your problems.
Thank you again for your feedback and sincerely apologize for the inconvenience.
Sincerely,
delllaptopbattery Team
Stay away - terrible
Ordered a battery from them. Heard nothing for 9 days then they emailed me to say they hadn't got the item and it could take another month or more to find it. PayPal got my money back for me but they had taken payment for something they were unable to supply. At best it was a mistake, at worst it's theft. Terrible company, stay away
31 de enero de 2020
Opinión espontánea
Respuesta de DelLaptopBattery.co.uk
Dear customers,
We are very sorry for the problems you encountered during the purchase process and sincerely apologize for the inconvenience caused to you. We understand your dissatisfaction and are deeply sorry for the trouble caused to you by not being able to provide products in a timely manner.
We will take your feedback seriously and conduct a comprehensive review of our inventory management and order processing processes to ensure that this does not happen again. We are committed to providing quality products and services, but clearly an oversight occurred in this transaction.
We thank you very much for choosing our product and regret that we did not meet your expectations. If you have any further questions or require assistance, please feel free to contact us. We will do our best to ensure your satisfaction.
Thank you again for your feedback and sincerely apologize for the inconvenience.
Sincerely,
delllaptopbattery Team
Fraudsters
This company will steal your money. They sent me a battery that doesn't work and won't refund me, despite their 30 day money back policy and promising a refund via email. They also claim to have UK stock and 3-5 day delivery times, yet say delivery can take 10-15 days when I emailed them. They are shipping from abroad and are happy to take your money without providing a working product. Stay away.
2 de noviembre de 2019
Opinión espontánea
Respuesta de DelLaptopBattery.co.uk
Dear customers,
We sincerely apologize for the problems you encountered during the purchase process and are deeply sorry for the inconvenience caused to you. We have always been committed to providing high-quality products and services to our customers, but apparently there was an oversight in this transaction.
Regarding the refund issue you mentioned, we will conduct a comprehensive review of our refund policy and take measures to improve our services and processes to ensure that similar situations do not happen again.
We apologize for any misleading we have caused you regarding delivery times and stock information. We will work hard to improve the accuracy of our information to avoid unnecessary confusion and misunderstandings for our customers.
If you need further assistance or have any other questions, please feel free to contact us. We are here to serve you and hope to regain your trust.
Thank you again for your feedback and sincerely apologize for the inconvenience.
Sincerely,
delllaptopbattery Team
ordered a new battery for my dell m6600…
ordered a new battery for my dell m6600 it arrived soon enough but when i but in in the laptop it would only charge to 10% then stop i told them about it there answer was it was tested before it was delivered and it was ok then sent numerous emails they rarely answer and when they do non of it makes any sense i went on there web site get the address and posted it to them i told them this the next day they emailed me and said the address on the web site we are not there any more the last i heard of them
SO MY ADVICE KEEP WELL AWAY FROM THEM
Brian
12 de octubre de 2019
Opinión espontánea
Respuesta de DelLaptopBattery.co.uk
Dear Brian,
We sincerely apologize for the problems you encountered during the purchase process and deeply regret the inconvenience caused to you. We are always committed to providing high-quality products and services to our customers, but apparently an oversight occurred in this transaction.
We're sorry about the battery issues you're experiencing. At the same time, we are sorry for the difficulty you encountered in contacting us. We will strengthen the training of our customer service team and ensure more timely and effective responses to customer emails and problem solving.
If you need further assistance or have any other questions, please feel free to contact us. We are here to serve you and look forward to regaining your trust.
Thank you again for your feedback and sincerely apologize for the inconvenience.
Sincerely,
delllaptopbattery Team
Great Service & Value.
Ordered battery online on Saturday & it was delivered by Yodel on the Wednesday (3 working days later).
It seems to be as good as the original battery was when the laptop was new. No problem with compatibility everything is working fine.
If like mine your laptop has an integrated battery I recommend searching YouTube to find out how to remove & fit it for your model. Next time I buy a laptop I will make sure it has an easily removable battery (not integrated).
19 de septiembre de 2019
Opinión espontánea
Respuesta de DelLaptopBattery.co.uk
Dear customer,
Thank you for your purchase and taking the time to leave us this review.
It's great to hear that you were satisfied with our service and product.
We will continue to endeavour to provide our customers with first-class products and services.
Please feel free to contact us if you have any questions in future.
Wishing you a fantastic day!
Kind regards,
delllaptopbattery Team
Lie about their UK stock
Lie about their UK stock. They ship from Hong Kong and delivery times are 3 weeks and over. Now fighting to get a refund on my non-delivered item.
29 de agosto de 2019
Opinión espontánea
Respuesta de DelLaptopBattery.co.uk
Dear customers,
We are very sorry for the problems you encountered during the purchase process and sincerely apologize for the inconvenience caused to you. We deeply understand your dissatisfaction and will handle your refund application seriously.
We acknowledge and are deeply sorry that misleading information has appeared regarding our stock information and delivery times. We have taken steps to improve our information accuracy and delivery processes to avoid a similar situation happening again.
If you need further assistance or have any other questions, please feel free to contact us and we will be happy to serve you.
Thank you again for your feedback and sincerely apologize for the inconvenience.
Sincerely,
delllaptopbattery Team
I would recommend avoiding this seller.
I would recommend avoiding this seller.
I had two issues with the order -
First - The website says 3-5 days delivery, and in stock in the UK, but this is NOT TRUE. The batteries ship from overseas and take more than 3 weeks.
Second - they made a typo in the address (it was correct in the order confirmation, then wrong in the dispatch notification), meaning that it went to the wrong address. I told them immediately, but it was too late to change it. When I asked for a refund I was told that I needed to return the battery. So I had to go to the wrong address, which was a large company, and ask them to spend time trying to find my parcel - which was very inconvenient. Finally, they gave me a refund 6 weeks after the initial order. They said that they would pay the return postage, which they did not do!
The only good thing about this whole experience was the live chat, which seemed quite responsive and sympathetic, if unable to improve the service.
13 de agosto de 2019
Opinión espontánea
Respuesta de DelLaptopBattery.co.uk
Dear customers,
We are very sorry for the problems you encountered during the purchase process and sincerely apologize for the inconvenience caused to you. We have always been committed to providing high-quality products and services, but apparently there was an oversight in this transaction.
We acknowledge and apologize for delays and errors in order processing and delivery. We have conducted a comprehensive review of our order processing procedures and have taken steps to prevent a similar situation from happening again. At the same time, we deeply apologize for the problems of incorrect addresses and poor refund processes, and will strengthen the management and monitoring of these aspects.
We appreciate your feedback and thank you for mentioning how prompt and considerate our online customer service is in handling issues. We will continue to work hard to improve our services to ensure your and all customers' satisfaction.
If you have any further questions or needs, please feel free to contact us and we will be happy to serve you.
Thank you again for your feedback and sincerely apologize for the inconvenience.
Sincerely,
delllaptopbattery Team
AVOID this supplier ordered 2 different…
AVOID this supplier ordered 2 different batteries which were stated as UK stock 3 to 5 day delivery (all lies)
When they did not arrive on time I was given the run around with different reasons for not being delivered.Eventually turned up from China 3 weeks later
Not sure about the product quality either. Will never use again.9
29 de julio de 2019
Opinión espontánea
Respuesta de DelLaptopBattery.co.uk
Dear customers,
We are very sorry for the problems you encountered during the purchase process and sincerely apologize for the inconvenience caused to you. We are always committed to providing high-quality products and services to our customers, but apparently an oversight occurred in this transaction.
We deeply regret the late delivery and inaccurate inventory status you mentioned. We deeply understand your dissatisfaction and will carefully review your feedback and take measures to improve our services and processes to ensure that similar situations do not happen again.
Regarding product quality issues, we will further investigate and ensure that our products meet high standards. We hope to regain your trust and provide you with a better shopping experience.
If you have any further questions or needs, please feel free to contact us and we will be happy to serve you.
Thank you again for your feedback and sincerely apologize for the inconvenience.
Sincerely,
delllaptopbattery Team
Good Prices/ product slow delivery
Good Prices, Delivery was slow, took 2 weeks. After exchanging emails product arrived with with the correct tools as a bonus.
5 de julio de 2019
Opinión espontánea
Respuesta de DelLaptopBattery.co.uk
Dear customer,
Thank you for your purchase and taking the time to leave us this review.
It's great to hear that you were satisfied with our service and product.
We will continue to endeavour to provide our customers with first-class products and services.
Please feel free to contact us if you have any questions in future.
Wishing you a fantastic day!
Kind regards,
delllaptopbattery Team
Very poor service
Very poor service, ordered a battery from them which was 3 weeks late, then they said it would arrive Friday and it never did so had to have it cancelled after waiting a month. Save yourselves the hassle and time and go elsewhere.
3 de julio de 2019
Opinión espontánea
Respuesta de DelLaptopBattery.co.uk
Dear customers,
We are very sorry to hear your comments about our company, and we understand your dissatisfaction and disappointment. We sincerely apologize for the inconvenience this has caused you.
As a company, we strive to provide high quality products and good customer service. However, we also realize that sometimes supply chain issues or other difficulties may occur, resulting in delays in order delivery. We acknowledge that in your case the delivery time has been longer than expected and has caused you inconvenience.
We welcome customer feedback and will continue to improve our services. If you would like to discuss your experience and solutions with us further, we would love to hear from you and work to resolve the issue.
Once again, we sincerely apologize for the inconvenience and thank you for your feedback. We will learn from this and strive to provide better products and services.
Sincerely,
delllaptopbattery Team
Don't use them. ? Fraudsters
I ordered a Dell replacement battery over a month ago via their New Zealand .nz site. Money taken. DHL tracking number given with genuine looking online documents. Tracking stopped showing after 10 days. Seemed to start in USA. Emails with their email address get unhelpful replies asking me to be patient and maybe parcel lost or held up at customs. I have asked for the despatch address but won't provide it. About to raise dispute with PayPal. Definitely avoid if you want your product to arrive. Same outfit in UK seems to have had bad reports.
20 de junio de 2019
Opinión espontánea
Respuesta de DelLaptopBattery.co.uk
Dear customers,
We are very sorry to hear your comments about our company, and we understand your dissatisfaction and disappointment. We sincerely apologize for the inconvenience this has caused you.
As a company, we strive to provide high quality products and good customer service. However, we also realize that sometimes supply chain issues or other difficulties may occur, resulting in delays in order delivery. We acknowledge that in your case the delivery time has been longer than expected and has caused you inconvenience.
We welcome customer feedback and will continue to improve our services. If you would like to discuss your experience and solutions with us further, we would love to hear from you and work to resolve the issue.
Once again, we sincerely apologize for the inconvenience and thank you for your feedback. We will learn from this and strive to provide better products and services.
Sincerely,
delllaptopbattery Team
They sent me the wrong battery
They sent me the wrong battery. After a few days of exchanging e-mails, they finally admitted they had sent the wrong battery.
They asked me to send the battery to their warehouse, what I promptly did. It has been a few days after the battery reached their warehouse but they haven't issued my refund yet, as they will probably wait for it to be shipped back to China before that. They have never offered a replacement battery, what would have made things a lot easier.
Avoid it at all costs. It is cheaper but not worth the trouble if something goes wrong.
8 de junio de 2019
Opinión espontánea
Respuesta de DelLaptopBattery.co.uk
Dear customers,
We are very sorry to hear your comments about our company, and we understand your dissatisfaction and disappointment. We sincerely apologize for the inconvenience this has caused you.
As a company, we strive to provide high quality products and good customer service. However, we also realize that sometimes supply chain issues or other difficulties may occur, resulting in delays in order delivery. We acknowledge that in your case the delivery time has been longer than expected and has caused you inconvenience.
We welcome customer feedback and will continue to improve our services. If you would like to discuss your experience and solutions with us further, we would love to hear from you and work to resolve the issue.
Once again, we sincerely apologize for the inconvenience and thank you for your feedback. We will learn from this and strive to provide better products and services.
Sincerely,
delllaptopbattery Team
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