Was purchased as a birthday gift but unfortunately it arrived with three connecting pipes missing. A very quick phone call to customer services and the pipes were delivered early the very next morn... Ver más
La empresa ha respondido
Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información
Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información
Consulta las opiniones de los clientes
I placed an order on 12th Sept. On the 14th I found no evidence of an order or no payment taken. I placed another order and got confirmation. I then noticed that 2 payments had been taken. I contacted... Ver más
Victora from Team Dellonda was outstanding! When we had an issue with our grill, she took immediate action and had a replacement sent out in under a day. Her responsiveness and helpfulness made this o... Ver más
La empresa ha respondido
We ordered 4 rattan garden chairs which are great. Really sturdy, look really good, with quality washable, comfortable, water resistant cushions. Very easy assembly. The only slight issue we had was o... Ver más
La empresa ha respondido
Información sobre la empresa
- Tienda de saldos
- también en la categoría
- Tienda de electrodomésticos
- Tienda de mobiliario para jardín
- Tienda de parrillas
- Vivero
Sobre Dellonda
Escrito por la empresa
Shop Home & Office Products
Shop Leisure Products
Shop Outdoor Living Products
Q: Who are Dellonda?
A: We are a Home, Garden and Leisure Retailer, specialising in useful, innovative, quality products for use in and around the home at great value prices.
Q: Where are Dellonda based?
A: We are very lucky to be based in the beautiful town of Bury St Edmund's in the heart of Suffolk.
Q: Where are your products from?
A: We source our products from around the world, but what sets us apart is that we test our products inhouse using state-of-the-art testing facilities and highly qualified engineers - so you can be 100% confident that a Dellonda product is safe for you and your family.
Q: What level of Aftersales can I expect?
A: We are big on customer service and unlike a lot of digital firms have a friendly voice at the end of the phone alongside email. In addition to this we have a vast range of spare parts and what we believe is the best team of engineers in the business. Aftersales is a key part of our company philosophy and any customer of Dellonda can rest assured that they will not only receive great service upfront but also for years to come!
Q: What shipping service do you use?
A: We use a range of couriers depending on what you order. For orders dispatched with DHL or TNT we dispatch all orders received by 4:30pm on a next working day delivery - absolutely free of charge!
Q: What products do you sell?
A: Our growing range includes authentic outdoor Wood Fired Pizza Ovens, Ergonomic Electric Office Desks, Hot Tubs, Swimming Pools, BBQs, Baridi Wine Coolers & Mini Fridges - we pride ourselves on quality home, garden and leisure products that we would like to own ourselves.
Q: Where can I find out more about Dellonda?
A: You can find Dellonda on all Social Media Platforms and our videos are on Youtube
Información de contacto
Kempson Way, Bury St Edmunds,, IP32 7AR, Bury Saint Edmunds, Reino Unido
- 01284 757575
- support@dellonda.co.uk
- dellonda.co.uk
4,5
Excelente
2 mil opiniones
Invita a los clientes a opinar
Esta empresa invita a sus clientes a opinar, independientemente de que la opinión sea positiva o negativa.
Ha contestado el 81% de las opiniones negativas
Suele responder en menos de 1 semana
Así usa esta empresa Trustpilot
Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Delicious ice cream made by novice
My ice cream making machine was delivered very quickly, which was a real bonus. Having lactose intolerance and being diabetic I can alter ingredients to suit my needs. Which is very handy. Have made delicious ice cream's. Vanilla, Coffee, Mint chocolate and Strawberry so far, with many more to choose from. THANK YOU
20 de junio de 2025
Respuesta de Dellonda
Hi Lynda,
Thank you so much for your lovely review!
We're thrilled to hear your ice cream maker arrived quickly and that you're already putting it to such great use!
If you ever need anything, we're here to help.
Best regards,
The Dellonda Team
Excellent Camping Fridge-Freezer
Helpful and prompt response on the online chat to answer my initial enquiry, super fast delivery, well packaged.
Delighted with my new car/camping fridge-freezer, looks good, and gets surprisingly cold! Currently using as an overflow fridge in my kitchen, cant wait to use it on my upcoming camping trip, fingers crossed the UK weather remains fair and I need it to keep the wine cold :0)
24 de junio de 2025
Respuesta de Dellonda
Hi Hazel,
Thank you so much for your wonderful review! We’re thrilled to hear that you're happy with the service and the performance of your new fridge-freezer. It’s great to know it’s already making a difference in your kitchen, and we hope it will be just as handy on your camping trip!
If you ever need anything else or have any questions, don’t hesitate to reach out.
Best regards
The Dellonda Team
Honest and true to their word
What a pleasant and easy company to do business with, I have no hesitation in giving 5 stars. I had a problem with an ice cream maker I purchased. I rang them and what a refreshing experience it was. The lady ( Victoria ) who answer the phone could not have been more helpful, she understood my issue and suggested a couple of possible solutions, after a short discussion I chose the option that I felt was best for me. She instantly took ownership of the resolution, kept me informed what was going to happen and when, and true to her word it all went to plan and on time. It is never nice to have a problem, but when you do this is the type of company you pray and hope for honest and true to their word.
1 de julio de 2025
Opinión espontánea
Respuesta de Dellonda
Hi Andrew,
Thank you so much for your kind words and for taking the time to leave such a thoughtful review.
We’re delighted to hear that your experience with us—and with Victoria in particular—was such a positive one. We understand that having an issue with a product can be frustrating, so it’s great to know you felt supported and well looked after throughout the process.
Your comments truly mean a lot to our team, and we’ll be sure to pass on your praise to Victoria—she’ll be thrilled to know she made a difference!
Thanks again for your trust and recommendation. If you ever need anything in the future, we’re only a phone call away.
Best regards
The Dellonda Team
Great company to deal with ordered some…
Great company to deal with ordered some spare seals for my keg machine arrived next day
20 de junio de 2025
Respuesta de Dellonda
Hi Andy,
Thank you so much for your kind words! We're thrilled to hear your spare seals arrived so quickly and that you were happy with the service. If you ever need anything else for your keg machine, we're always here to help. Cheers!
Best regards
The Dellonda Team
Too hot to handle
Camping nearby our coldbox gave up in the extreme heat, looking through the Internet and I found Dellonda as only a online store. A quick phone call to Bailey in the office, explained to him the problem and enquired if he could help. Told him what fridge/freezer we would like, without hesitation he said no problem pay on line and I will get it ready for collection within 1 hour.
Very happy,brilliant service and a brilliant piece of equipment many thanks to Bailey.
19 de junio de 2025
Respuesta de Dellonda
Hi Paul,
Thank you so much for taking the time to leave such a great review! We're delighted we could help you out during the heatwave and get you back up and running so quickly. We'll be sure to pass on your kind words to Bailey – he’ll be thrilled to know he made a difference!
Enjoy your new fridge/freezer, and if you ever need anything else, you know where to find us.
Best regards,
The Dellonda Team
Item arrived scratched and dented
Item arrived scratched and dented. Chimney parts not flush when screwed together. Very disappointed also that despite sending messages on day of arrival and again today, I have had no reply.
26 de junio de 2025
Opinión espontánea
Respuesta de Dellonda
Hi there,
I’m very sorry to hear that your item arrived damaged and that you've had difficulty getting a response — that’s absolutely not the experience we want for our customers.
We’d really like the opportunity to put this right. Please email us at support@dellonda.co.uk or call 01284 757575 so we can locate your order and resolve this for you as quickly as possible.
Thank you for bringing this to our attention, and again, sincere apologies for the disappointment caused.
Best regards
The Dellonda Team
Excellent company to deal with
Excellent company to deal with, needed a new spa liner they answered the phone promptly, placed the order and it was delivered the next day.
11 de junio de 2025
Respuesta de Dellonda
Hi!
Thank you so much for your kind words and 5-star review! We're thrilled to hear that you had a smooth and efficient experience with us. From the prompt phone support, to the speedy delivery of your new spa liner.
It was our pleasure to help, and we truly appreciate your support. Enjoy your spa, and don’t hesitate to reach out if you need anything in the future!
Kind regards,
Team Dellonda
Very disappointed
Very disappointed, can’t get the stone hot enough! Tried a mixture of kindling and pellets. Top cooks great thin base is just not cooking!
8 de junio de 2025
Respuesta de Dellonda
Hi Simone,
I'm sorry to hear you're disappointed and having trouble getting the stone hot enough to cook the base of your pizza properly — that’s definitely not the experience we want for our customers.
We would recommend using a mix of hardwood, wood pellets, fine kindling, and firelighters to get the fire going. Once the oven reaches the desired temperature, it’s important to continue topping it up with pellets through the easy-access hatch — otherwise, the temperature can drop quite quickly.
We’ve also created a helpful video that provides guidance on how to effectively use the oven and offers useful tips for cooking pizzas. You can watch it here:
https://www.youtube.com/watch?v=PHaKSyj-m0s&t=178s
Thanks again for your feedback — we hope this helps, and we’re here if you need any further assistance.
Best regards
The Dellonda Team
I didn't get a handle with the product.
15 de junio de 2025
Respuesta de Dellonda
Hi Malcolm,
Thank you for your feedback. We can see that you previously contacted us regarding a replacement handle due to burning. We responded with pricing information and some troubleshooting tips to help prevent this issue in the future.
Please feel free to get back in touch so we can arrange the payment link for you.
Kind Regards
Team Dellonda
Brilliant customer service
Brilliant customer service. Called for a fault on a 4 year old 12v fridge. They pulled up the order details, spoke to technical and sent me a part out (chargeable). All from 1 20min call.
13 de junio de 2025
Respuesta de Dellonda
Hi Mike,
Thank you so much for your kind words! We're really glad we could help get things sorted quickly for you. It's great to hear that everything was handled smoothly in one call. That’s exactly the kind of service we aim to provide.
If you need anything else, please don’t hesitate to get in touch!
Kind regards,
Team Dellonda
Friendly and quick service plus a good…
Friendly and quick service plus a good product
12 de junio de 2025
Respuesta de Dellonda
Hi Tim,
Thank you so much for your kind words! We're thrilled to hear you found our service friendly and quick—and that you're happy with the product too. We really appreciate you taking the time to share your experience and look forward to serving you again in the future!
Best regards
The Dellonda Team
Incredible service
Customer service was incredibly supporting and acting very fast. They arranged replacement of damaged product delivered very next day in excellent condition. Also they collected the damaged product at the same time for not at any cost at all. Highly recommended company
18 de junio de 2025
Respuesta de Dellonda
Hi Anda,
Thank you so much for your kind words and lovely review! We're really glad to hear that our customer service team was able to assist you. We always aim to to resolve any issues as quickly and smoothly as possible, so it's great to hear you had such a positive experience.
It means a lot to know that you would recommend us, and we truly appreciate your support.
Best regards
The Dellonda Team
Using DHL eCommerce fir delivery is…
Using DHL eCommerce fir delivery is expensive. We had to travel to Darlington to collect the item as it was sent 'sign for'. Fir the value of 4.99 this was a waste of time as without 'sign for' DHL would have simply pushed it through the letter box. Maybe us Royal Mail?
10 de junio de 2025
Respuesta de Dellonda
Hi Julie,
Thank you so much for the great review! We're thrilled to hear you were impressed with the fast delivery. We truly appreciate your support and look forward to serving you again soon!
Many Thanks
Team Dellonda
We needed two replacement garden dining…
We needed two replacement garden dining chairs to replace some that had worn out. They were no longer available from the original manufacturer but these were a very good match. Very pleased with the quality at such a great price and with super fast delivery. Ordered on Friday and delivered a day early on Monday.
8 de junio de 2025
Respuesta de Dellonda
Hi Terry,
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that the chairs were a great match for your existing set and that you were pleased with both the quality and price.
If you ever need anything else, don't hesitate to reach out — we're always here to help.
Best regards
The Dellonda Team
Respuesta de Dellonda
Hi Gary,
Thank you so much for your kind review! We're thrilled to hear you were happy with the packaging, delivery speed, and the quality of the product.
Your satisfaction means a lot to us, and we truly appreciate your support. We hope to serve you again soon!
Many Thanks
Team Dellonda
Very good to do business with
3 de junio de 2025
Respuesta de Dellonda
Hi David,
Thank you so much for your kind words! We're really pleased to hear you had a positive experience doing business with us. If there's ever anything else you need, don't hesitate to reach out.
Best regards
The Dellonda Team
Staff went beyond expectation…
Staff went beyond expectation to identify the required part by sending me an exploded diagram of the whole system. The part was then sent immediately.
3 de junio de 2025
Respuesta de Dellonda
Hi Anthony,
Thank you so much for your kind words and 5-star review! We're thrilled to hear that our team was able to identify the part you needed. Providing the exploded diagram and getting the part to you quickly is all part of our commitment to excellent service, and it's lovely to know it made a difference. If you need anything else in the future, we’re always here to help!
Kind regards,
Team Dellonda
Exceptional customer service
We love our Dellonda camping fridge/freezer. It’s been amazing for every camping trip with our four kids and so versatile too. We’ve had it for a number of years and it’s never missed a beat. However, there was some liquid damage to the control board and it stopped working. So, I got in touch with their support to see if I could purchase a replacement board. I received a swift and clear response and was given a price to replace the board, which was excellent. Then when I proceeded to purchase the replacement, it was even cheaper than quoted, which was a pleasant surprise! The replacement board arrived very quickly and installing it was very simple. We’re so impressed with this excellent level of aftercare and would highly recommend the brand to other people. I will definitely purchase from them in the future, although given the reliability of our current fridge, that may be a long way off!
2 de junio de 2025
Respuesta de Dellonda
Hi Greg,
Thank you so much for your fantastic review!
We’re really happy to hear how well your Dellonda camping fridge/freezer has served you and your family over the years. It’s also great to know our team could assist you with a replacement part — with a pleasant surprise on the price!
We really appreciate your recommendation and kind words about both the product and aftercare — it means a lot to us.
Best regards
The Dellonda Team
Really good quality item ( light up…
Really good quality item ( light up magnifying mirror) very reasonable prices and arrive very quickly
2 de junio de 2025
Respuesta de Dellonda
Hi Camilla,
Thank you for the lovely review!
We’re really glad to hear you’re happy with your vanity mirror. It’s always good to hear that our products, prices, and delivery are hitting the mark.
Thanks again for choosing Dellonda — we really appreciate it!
Best regards
The Dellonda Team
La experiencia Trustpilot
Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.
Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.
Más información sobre el proceso de revisión de Trustpilot.
La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.
Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.