Was purchased as a birthday gift but unfortunately it arrived with three connecting pipes missing. A very quick phone call to customer services and the pipes were delivered early the very next morn... Ver más
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Consulta las opiniones de los clientes
I placed an order on 12th Sept. On the 14th I found no evidence of an order or no payment taken. I placed another order and got confirmation. I then noticed that 2 payments had been taken. I contacted... Ver más
Victora from Team Dellonda was outstanding! When we had an issue with our grill, she took immediate action and had a replacement sent out in under a day. Her responsiveness and helpfulness made this o... Ver más
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We ordered 4 rattan garden chairs which are great. Really sturdy, look really good, with quality washable, comfortable, water resistant cushions. Very easy assembly. The only slight issue we had was o... Ver más
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Información sobre la empresa
- Tienda de saldos
- también en la categoría
- Tienda de electrodomésticos
- Tienda de mobiliario para jardín
- Tienda de parrillas
- Vivero
Sobre Dellonda
Escrito por la empresa
Shop Home & Office Products
Shop Leisure Products
Shop Outdoor Living Products
Q: Who are Dellonda?
A: We are a Home, Garden and Leisure Retailer, specialising in useful, innovative, quality products for use in and around the home at great value prices.
Q: Where are Dellonda based?
A: We are very lucky to be based in the beautiful town of Bury St Edmund's in the heart of Suffolk.
Q: Where are your products from?
A: We source our products from around the world, but what sets us apart is that we test our products inhouse using state-of-the-art testing facilities and highly qualified engineers - so you can be 100% confident that a Dellonda product is safe for you and your family.
Q: What level of Aftersales can I expect?
A: We are big on customer service and unlike a lot of digital firms have a friendly voice at the end of the phone alongside email. In addition to this we have a vast range of spare parts and what we believe is the best team of engineers in the business. Aftersales is a key part of our company philosophy and any customer of Dellonda can rest assured that they will not only receive great service upfront but also for years to come!
Q: What shipping service do you use?
A: We use a range of couriers depending on what you order. For orders dispatched with DHL or TNT we dispatch all orders received by 4:30pm on a next working day delivery - absolutely free of charge!
Q: What products do you sell?
A: Our growing range includes authentic outdoor Wood Fired Pizza Ovens, Ergonomic Electric Office Desks, Hot Tubs, Swimming Pools, BBQs, Baridi Wine Coolers & Mini Fridges - we pride ourselves on quality home, garden and leisure products that we would like to own ourselves.
Q: Where can I find out more about Dellonda?
A: You can find Dellonda on all Social Media Platforms and our videos are on Youtube
Información de contacto
Kempson Way, Bury St Edmunds,, IP32 7AR, Bury Saint Edmunds, Reino Unido
- 01284 757575
- support@dellonda.co.uk
- dellonda.co.uk
4,5
Excelente
2 mil opiniones
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I purchased the floating unit for mini…
I purchased the floating unit for mini tabs 👍works a treat in my Dellonda tub I am delighted so is my Grandson 😃 Al superb quality and works as it should best buy ever! Great that I can simply get all accessories I need on Dellonda website easy to order, fast delivery what more can I say 😀
30 de julio de 2025
Respuesta de Dellonda
Hi Nicola,
Thank you for such a fantastic review! We’re delighted to hear your unit is working perfectly in your Dellonda tub — and that it’s a hit with both you and your grandson.
It’s great to know you’ve found our accessories easy to order, with fast delivery and the quality you expect. We’re thrilled to have made your “best buy ever” list!
Best regards
The Dellonda Team
Respuesta de Dellonda
Hi Ian,
Thank you for your feedback! We’re so pleased your order arrived quickly and hope you enjoy your purchase.
Best regards
The Dellonda Team
Respuesta de Dellonda
Hi Sara,
Thank you for taking the time to leave a review! We're glad to hear you're happy with the versatility of the water butt.
If you ever have any questions or need support, feel free to reach out — we're always here to help.
Best regards
The Dellonda Team
Great service plus next day delivery
Great service plus next day delivery. Very happy. Keep up the good work!!!
9 de julio de 2025
Respuesta de Dellonda
Hi John!
Thank you so much for the fantastic 5-star review! We're glad to hear you were happy with our service and next-day delivery. Your kind words and support mean a lot to our team. Looking forward to serving you again soon!
Kind regards,
Team Dellonda
Respuesta de Dellonda
Hi John,
Thank you for your kind words! We're really pleased to hear you were happy with our customer service. If there's anything else we can help with, please don’t hesitate to get in touch.
Best regards,
The Dellonda Team
Excellent and speedy response.
3 de julio de 2025
Respuesta de Dellonda
Hi Jane,
Thank you so much for your 5* review! We're glad we could help quickly, and your support means a lot!
Kind regards,
Team Dellonda
Respuesta de Dellonda
Hi Jane,
Thank you so much for your kind words! We're thrilled to hear your table arrived quickly and that you love it. If you need anything else or have any questions down the line, we're always here to help. Enjoy your new table!
Best regards,
The Dellonda Team
Respuesta de Dellonda
Hi Karen,
Thank you for the great review! We're glad to hear you found our online chat quick and easy to use. It's wonderful to know you had a positive experience with our service.
If you ever need anything else, we're always here to help!
Best regards,
The Dellonda Team
Exceptional customer service throughout…
Exceptional customer service throughout the whole telephonist team having spoken to numerous agents regarding my transaction. All were very helpful, cheerful and the whole experience went above and beyond my expectations - thank you!! Would 100% recommend your company.
10 de julio de 2025
Respuesta de Dellonda
Hi,
Thank you so much for your kind words! We're absolutely delighted to hear that your experience with our team was so positive! It's wonderful to know that our agents were helpful, cheerful, and able to exceed your expectations.
We truly appreciate your recommendation – it means the world to us. If there's ever anything else we can assist you with, we're just a call away!
Best regards,
The Dellonda Team
Top notch customer service
I originally tried to buy my wine cooler via Amazon but had a nightmare with their delivery driver refusing to deliver to my front door. Dellonda customer service was excellent and in the end I cancelled my Amazon order and purchased directly from the Dellonda website. Delivered promptly as directed, well-packaged and handled with care.
9 de julio de 2025
Respuesta de Dellonda
Hi Mr. Lewis,
Thank you so much for taking the time to share your experience.
We’re delighted that we were able to help and that everything went smoothly once you ordered directly through our website.
Your kind words about our customer service mean a lot to us — we’ll be sure to pass on your feedback to the team.
If you ever need anything in the future, we’re always here to help!
Best regards,
The Dellonda Team
Swift delivery and great customer…
Swift delivery and great customer service. Product is perfect and as described.
1 de julio de 2025
Respuesta de Dellonda
Hi Lucy,
Thank you so much for your kind review! We're glad to hear your order arrived quickly and that you're happy with both the product and our service.
If you need anything else, don't hesitate to reach out.
Best regards,
The Dellonda Team
Delivery was fast and efficient
Delivery was fast and efficient. Because we live I the Highlands this is often an issue, so was a real bonus. Item was as described and great value. Would definitely use this company again.
7 de julio de 2025
Respuesta de Dellonda
Hi there,
Thank you so much for your kind review! We're really pleased to hear that your delivery arrived quickly and efficiently, especially given the challenges that can sometimes come with Highlands shipping.
It’s great to know the item met your expectations and that you found it to be good value. We truly appreciate your support and look forward to serving you again in the future!
Kind regards,
Team Dellonda
Would highly recommend
After ordering on Amazon and receiving a damaged in transit fridge freezer, I did the usual aggravating Amazon chat, I got so annoyed with their nonsense that I called the company direct. Cue harp music and angels! For the first time in many years I felt heard, I felt like a valued customer but above all, everything was resolved within 24 hours! The damaged fridge was collected, we were in a position to buy another before returning damaged one, which they rightly need back before issuing a refund, the new one turned up at the same time, amazing coordination with the delivery company who I also have to say we’re amazing. We will be buying from here again, the fridge freezer is the only one after extensive searches online that would fit the space available and for the price we are very pleased, garnished with exemplary customer service I can’t fault this company.
10 de julio de 2025
Opinión espontánea
Respuesta de Dellonda
Hi Loretta,
Thank you so much for your wonderful review!
We're absolutely delighted to hear that your experience with us stood out—and especially that you felt heard and valued, which is exactly what we aim for. We're sorry your original order arrived damaged, but we're glad we could resolve everything quickly and smoothly for you.
Thanks again for your support—we look forward to helping you again in the future!
Best regards,
The Dellonda Team
Very positive experience and product
Very positive experience from website - through Ordering process and delivery
Product is as advertised - great product and great price.
Only small issue - when bolting the rotating mechanism to the base - the Allen key is too big to tighten the bolts either from the side or through the top opening.
Would be easier with smaller Allen key of more space between bottom bracket and top bracket.
Apart from that it is a great product
2 de julio de 2025
Respuesta de Dellonda
Hi Malcolm,
Thank you so much for your positive review! We really appreciate your feedback, your comments about the Allen key size and spacing are noted and will be passed along to our product team for review—suggestions like yours help us improve!
Thanks again for your support, and we hope you continue to enjoy your purchase!
Best regards,
The Dellonda Team
Respuesta de Dellonda
Hi Russell,
Thank you so much for your kind review! We're thrilled to hear you're happy with your new fridge freezer. If you ever need anything or have any questions, we're just a message away.
Best regards,
The Dellonda Team
Quick delivery.
Quick delivery.
Nice item to replace a failed unit. Fits under bar counter perfectly and nice to have controllable temperature feature. Well pleased.
30 de junio de 2025
Respuesta de Dellonda
Hi Roger,
Thank you for your great review! We're really glad to hear you were happy with the delivery and the item itself!
Enjoy, and thanks again for choosing us.
Best regards,
The Dellonda Team
Great Poducts - Quick Delivery
Excellent customer service, provided me with the parts i needed and they were delivered really fast
23 de junio de 2025
Respuesta de Dellonda
Hi there,
Thank you so much for your kind words! We're thrilled to hear that you had a great experience with our customer service and that your parts arrived quickly. Your feedback means a lot to us, and we look forward to assisting you again in the future!
Best regards,
The Dellonda Team
Replacement handle
I contacted Victoria who posted the replacement handle. Once received we realised it was the wrong part as the handle comes in 3 parts. Victoria was great looked into the problem and posted the 2nd part to the handle. Unfortunately the handle still did not fit. Victoria got onto the case and found out the handle had been remodelled. Victoria came up trumps and posted the 3rd part.
Fantastic customer service from Victoria
25 de junio de 2025
Respuesta de Dellonda
Hi Barbara,
Thank you so much for taking the time to share your experience!
We're really pleased to hear that Victoria was able to support you through the issue and get everything sorted in the end. It’s great to know her persistence and attention to detail made the difference — we’ll be sure to pass along your kind words to her.
If you need anything else in the future, don’t hesitate to get in touch. Thanks again for your feedback and for choosing Dellonda!
Best regards,
The Dellonda Team
Fantastic customer service
BBQ turned up the next day as promised. Really easy to put together and looks great. I damaged part of it when putting it together (all my fault nothing to do with the BBQ) and when I asked customer service about buying a replacement part, they sent it to me free of charge, next day delivery! Couldn't ask for more and will definitely use again.
28 de junio de 2025
Opinión espontánea
Respuesta de Dellonda
Hi there!
Thank you so much for your fantastic review!
We’re really glad to hear your BBQ arrived quickly and that you found it easy to put together. It’s great to know our customer service team could help you out with the replacement part!
We truly appreciate your kind words and look forward to serving you again in the future.
Best regards,
The Dellonda Team
Customer support fantastic !!!!
1 de julio de 2025
Opinión espontánea
Respuesta de Dellonda
Hi Paula,
Thank you for the great feedback!
We’re so pleased to hear you had a fantastic experience with our customer support team. If you ever need anything else, we’re always here to help!
Best regards,
The Dellonda Team
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