Delux Deco Ltd Opiniones 

235
TrustScore: 5 sobre 5

4,9

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I recently purchased a sofa from Delux Deco, and I couldn’t be happier with the experience. From the very beginning, their customer service stood out.They took the time to understand my needs an... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Always a bit of a risk ordering furniture online. And I had previously ordered a similar style recliner chair from Living and Home (go ahead a read my review of them for an absolute horror story of on... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Was in need of a new sofa, due to lockdown and stores being closed we weren’t able to visit the showroom. The staff directed us towards a video facetime call, salesperson demonstrating the recliners a... Ver más

Valorada con 5 estrellas sobre 5

A premium product at a premium price but the whole process was well informed, helpful and painless. After owning several chairs that were supposed be fit for purpose my mum now has a comfortable and v... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de muebles
  2. Tienda de muebles para dormitorio
  3. Instalación de home cinema
  4. Tienda de mobiliario para salones
  5. Cine
  6. Tienda de sofás

Escrito por la empresa

The home of contemporary and modern, designer sofas, showcasing our diverse range of luxury modular and sectional options thoughtfully tailored to complement your room's layout, color palette, and textures, catering to a wide array of tastes and styles. Our products are exclusively crafted on-demand, straight from the factory, ensuring discounts of up to 60%. By cutting out intermediaries and embracing online trade, we operate efficiently, allowing us to provide genuine luxury at affordable prices. Compare our specifications and delight in superior build quality, plush fills, exquisite top-grain leathers, and sumptuous, durable fabric finishes.


Información de contacto

4,9

Excelente

TrustScore: 5 sobre 5

235 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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4,9

Todas las opiniones

(235)

24 opiniones en los últimos 12 meses

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Valorada con 5 estrellas sobre 5

excellent customer service

excellent customer service, delivery was on estimate with updates and sofa looks great and feels like it’s been made with high quality materials so overall very happy

25 de junio de 2020
Opinión espontánea
Valorada con 1 estrellas sobre 5

Do not trust this company!

After 2 months delay of delivery, we didn't know the worse was about to come:

1: Wrong and incomplete sofa set was delivered

2: The fabric was damaged due to poor packaging which left visible marks and lines

3: The whole measurements and size of the set was wrong and is not what we ordered

4: The sofas were not even proper assembled by the delivery people and one piece is missing!

5: The delivery people left all the rubbish of the packaging in the street

6: Drove off (ran away witnessed by neighbours) without getting any confirmation by us

And the company is ignoring all these problems and stress that they have caused us and they are forcing us to accept the product that we did not even order!

18 de junio de 2020
Opinión espontánea
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Respuesta de Delux Deco Ltd

Dear Reviewer

We are sorry that you feel compelled to write such a review as we are committed to delivering excellent quality goods for very reasonable prices. We always address our customers concerns or issues and remedy them whenever possible.

We have received your various emails and replied, however as we have detailed to you, we cannot see any basis of fact for your comments.

- You visited our store on two occasions testing the product and selecting the option you required including exact fabric finish.

-You chose the modular option and that was verified with you whilst ordering as this was a custom option at the time.

-The effect on the Nap of a deep pile velvet is not a fault or damage. This is the characteristic of velvet. Yes it does does show effects when touched and this is how velvet is.

-The size, option and finish as indicated on your order is precisely the set you ordered and delivered by us.

-Packaging is routinely left with customers unless requested to be removed in order to comply with any legitimate returns procedure. This is in our T & C’s given in store. We do not remove packaging automatically.

Apologies if you are unhappy but as far as we can see, we have fulfilled our obligations in delivering the product you purchased as well as assembling the goods.

The lateness was due to Covid 19 was beyond our control.

We see no basis for your complaint and wish you well.

If however you feel this not to be the case please email our customer service with specific details. support@deluxdeco.co.uk

Valorada con 5 estrellas sobre 5

5 stars

5 stars. Ordered Paramount 6 cinema seats in Chelsea Grey and couldn’t be happier, looks great and was all set up by delivery guys. Took a risk buying online but well worth it.

17 de mayo de 2020
Opinión espontánea
Valorada con 4 estrellas sobre 5

Really happy with my cinema seats

Really happy with my cinema seats, quality feels great and looks excellent as a set of 5 seats. Worth the wait! Was a little concerned with the time period given for delivery date as it was shifted back a few days than expected but after talking to customer service and the director of the company they were able to explain why, giving a new accurate date and time which was extremely helpful, they took it very seriously. (also compensated by giving me a a care kit.) Professional service!

19 de febrero de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Excellent all round

Excellent all round, really happy with our cinema seats, they looks great and quality feels brilliant! Exactly what we were hoping for, couldn’t fault.

16 de febrero de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Fantastic sofa quality and service

Fantastic sofa quality and service, the modular sofa took about 12 weeks to be delivered and would say it was definitely worth the wait overall. Although i did have trouble getting through to the company on the phone before ordering when i did they were very friendly and were able to show me the product which was luckily in their showroom at the time on FaceTime. Very helpful.

13 de febrero de 2020
Opinión espontánea
Valorada con 4 estrellas sobre 5

High quality

Extremely pleased, prompt delivery and updates. My cinema seats are great, feels like high quality leather.

27 de enero de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

Great customer service

Great customer service. Great sofa received, will definitely be ordering again from this company. Thankyou Delux Deco.

24 de enero de 2020
Opinión espontánea
Valorada con 4 estrellas sobre 5

Slight issue but resolved

Ordered 6 cinema seats, they arrived, were put together by the company’s delivery team...etc.

Realised the plug for the cinema seats was a Europlug (flat, two pole pins) rather than the correct plug: 3 pin plug.

Directly contacted Delux Deco, explaining the issue. They acted promptly and the correct plugs were delivered the following day.

Cinema seats are a complete match to the photos on the website and quality is above expectation. Small issue but was resolved quickly.

1 de enero de 2020
Opinión espontánea
Valorada con 5 estrellas sobre 5

High quality furniture at an affordable…

High quality furniture at an affordable price. Very happy with my purchase- Graham and Colin were both on hand to help me.

Update- Sofa arrived. Very smooth process and will definitely be recommending- Thank you Delux Deco!

31 de diciembre de 2019
Opinión espontánea
Valorada con 4 estrellas sobre 5

When purchasing from Delux Deco i was…

When purchasing from Delux Deco i was hesitant, quality and efficiency were my top priorities when buying. After visiting the store in Windsor i felt more comfortable thanks to Colin. My worries dissipated soon after.

The Forza Recliner was delivered a month ago now and although delivery took 10 weeks i feel it was definitely worth the wait.

14 de diciembre de 2019
Opinión espontánea
Valorada con 5 estrellas sobre 5

Exceptional

I just wanted to say that i received a Certosa Corner Sofa from Delux Deco and am very pleased with the service, start to finish. The sofa arrived 2 weeks ago as promised and on time as well, the delivery team had excellent communication and efficiency in putting together the model. From purchasing to receiving the delivery this company stands as exceptional.

11 de diciembre de 2019
Opinión espontánea

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