Unbelievably awful customer service. They repeatedly lied to me about the shipping times, ignored my emails, messages, calls, were rude, dismissive, and entirely unhelpful. I needed the dress for a... Ver más
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Consulta las opiniones de los clientes
I am so shocked to see other low reviews, I definitely did not have a similar experience. I am from Australia and I reached out to Demi via whatsapp to clarify shipping times before purchasing the dre... Ver más
WORST CUSTOMER SERVICE EVER. I ordered 3 dresses late November, which I never got and was unable to get a refund. I was charged, but I never got an email confirmation or any updates on dispatch or sh... Ver más
I went back and edited my review to reflect my full experience: I originally ordered a dress for my welcome dinner for my wedding and wasn’t happy about the quality or the fit. I contacted the c... Ver más
2,4
Malo
25 opiniones
No consta que solicite reseñas
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Ha contestado el 29% de las opiniones negativas
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BAD EXPERIENCE
Well..i had to pay around 50% of duties that they told me is said in their site..i dont know where..should be really small letters..they answer to my mails after a while and said they will refund half of the money if i sent proof of payment..of course they didnt..and YOU CAN NOT RETURN ANYTHING SO BE CAREFUL!!!
5 de septiembre de 2025
Opinión espontánea
Respuesta de Demebygabriella
Hi Carmen, thank you for sharing your feedback.
Duties and import taxes are charged by local customs and are mentioned on our website and at checkout, though we understand they can sometimes feel unexpected. Regarding your concern, our team does not offer refunds on duties as these are not charged by us directly.
Returns are outlined in our policy which is also available on the site.
This disgusting material!!!!
This disgusting material!!!!! 100 for delivery! 300 for dress! The packaging tooo! So bad!!!!! Please please don’t shop here!!!!!!
8 de agosto de 2025
Opinión espontánea
Respuesta de Demebygabriella
Hi Chelsea, we’re surprised to read this as it doesn’t reflect the quality and care we put into our products or packaging.
Our dresses and delivery costs are clearly stated before purchase.
I wish I have NEVER purchased from…
I wish I have NEVER purchased from them! STAY AWAY FROM THIS COMPANY. They are SCAMMERS. I have placed an order and never received anything from them. Once you place your order and ask for multiple follow ups they will completely ignore your emails and WhatsApp convos. DO NOT GIVE THEM YOUR MONEY. HORRIBLE COMPANY.
21 de julio de 2025
Opinión espontánea
Respuesta de Demebygabriella
Hi Maryan, we take such claims very seriously. Our brand is not a scam and we ensure that every order placed through our official website is processed and shipped.
If you have not received your package, there may have been an issue with shipping or incorrect details at checkout.
AVOID AT ALL COST
DO NOT BUY FROM THIS SCAM WEBSITE! This site is a complete FRAUD run by scammers in India. They are lying about everything and stealing your money. I opened a case with PayPal, and these con artists had the nerve to lie to PayPal too! This whole brand needs to be SHUT DOWN ASAP.
I paid an absurd amount for this dress, and what do I get? A missing shawl that was supposed to come with it—ruining my chance to wear it at my wedding! My entire wedding was messed up because of this. I waited almost TWO WEEKS for a dress, only to get a damaged, defective item that smells like cheap perfume! It’s so obvious this is a RETURNED item they are trying to sell as new. I can’t believe how disrespectful and dishonest these people are.
Good luck on the chargeback:)
13 de febrero de 2025
Opinión espontánea
Respuesta de Demebygabriella
Hi, we kindly ask you to remain respectful in your words. Our brand is not a scam, and such accusations are both false and unfair.
Every piece is produced and shipped with care, and while we are sorry you feel let down, we cannot allow unfounded claims about our integrity.
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