designerglasses.co.uk Opiniones 

316
•
TrustScore: 3.5 sobre 5

3,7

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Fantastic service and managed to replace my original designer frames that I love, but broken after years having them with exact same frames but brand new and for a great price too! Very, very, very pl... Ver más

Valorada con 5 estrellas sobre 5

ordered (frames only) on a Sunday evening, arrived Tuesday lunchtime. Well packaged, I paid the £10 for Royal Mail special delivery. Kept me informed about dispatch with tracking number. Saved £100 on... Ver más

Valorada con 1 estrellas sobre 5

Really poor I'm afraid. Not a problem ordering but my order was lost within the postal system. Designer Glasses accepts this and committed to open a claim. This has been ongoing for several weeks wi... Ver más

Valorada con 5 estrellas sobre 5

Great prices and great service. Managed to pay less than £200 for frames and prescription lenses (Vision Express are charging £280 for the same frames alone). Packaged well and glasses came... Ver más

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Información sobre la empresa

  1. Mayorista de gafas

Sobre designerglasses.co.uk

Información proporcionada por diversas fuentes externas

Launched in 1999 by British optometrist Mr Lakh Dollay, designerglasses.co.uk is the UK’s oldest online glasses store. Our mission was then, and still is today:"To supply our customers with the very best range of top designer glasses at the most competitive prices, backed by exceptional levels of service."

At Designer Glasses, we pride ourselves on our very high levels of customer service and optical experience. All of our customer services staff are fully trained and will liaise directly with our qualified dispensing opticians, if necessary, to resolve any queries you may have.

Unlike some other online stores, we have our own specialist lab in Woolwich where our expert technicians will assemble your prescription lenses. If the frame you have ordered is in stock, this allows us to supply your prescription glasses to your door within 48 hours from placing your order.

As you would expect from a name like Designer Glasses, all our frames and branded accessories, such as cases and cleaning cloths that come with your eyewear are 100% genuine.

We believe that we are unmatched in the provision of the highest quality designer eyewear products at the most competitive prices with honest, straightforward, helpful advice and excellent customer service. It’s as simple as that!

Designer Glasses – The leading source for all your designer eyewear.


Información de contacto

3,7

Medio

TrustScore: 3.5 sobre 5

316 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,7

Todas las opiniones

(316)

10 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Terrible Refund Policy, read before buying

I used this company as they have an option to virtually try on the glasses on their site. I chose a pair after virtually trying on, but was told that they were no longer in stock, I am not sure why they were still in the online shop. Customer service was helpful and gave me options which I didn't like. I chose an alternative pair which didn't have an option to virtually try. When they arrived they looked awful. I returned them and had £15.00 taken off after I paid for next day signed for delivery. The email just stated refund processed as per their terms and conditions. Unfortunately, I didn't read their terms and conditions and it is not very transparent on their website. I just checked and it says a £10.00 admin fee will be charged which in my opinion is extortion, who does this in 2022 with so much competition around. 🤔. I am waiting for an explanation of the extra £5.00 charged. I have never experienced anything like this with any company. I am really surprised that they have such high reviews. Should of just gone to SpecSavers!!

11 de agosto de 2022
Opinión espontánea
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Respuesta de designerglasses.co.uk

Dear Lisa

Thank you for the review. I can see that you have now been refunded for the Admin Fee as a gesture of goodwill. I have also emailed you.
Kind Regards

Nicky
designerglasses.co.uk

Valorada con 5 estrellas sobre 5

Excellent experience.

Excellent experience.
Order the glasses with lenses on Sunday and get delivered Friday at 9:00 am.
The glasses are impeccable, lenses everything.
I hope the Pristine coating will rezist the test of time.

5 de agosto de 2022
Opinión espontánea
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Respuesta de designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Valorada con 5 estrellas sobre 5

Great selection of glasses and sunglasses at incredible prices

These are the 2nd pair of sunglasses I’ve bought in the last month and I can’t praise this company enough… the prices are below any other outlet and the only place I could find the actual Tiffany style I wanted was here! I can highly recommend this company and will certainly be buying all of my future glasses from them. Excellent prices, service and shipping 10/10

3 de agosto de 2022
Opinión espontánea
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Respuesta de designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Valorada con 5 estrellas sobre 5

Prada Sunglasses, customer care really helpful

Bought Prada sun glasses that were sold out most other places for a reasonable price.
They came the next day, they had a slight mark on I wasn’t happy with. I spoke with customer care - Jade. She resolved this issue for me really quickly a replacement came and I couldn’t be happier with them.
Thank you!

25 de junio de 2022
Opinión espontánea
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Respuesta de designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Valorada con 5 estrellas sobre 5

Recently purchased some Gucci frames…

Recently purchased some Gucci frames from these guys. Had an issue with them. They were super responsive and helpful and got me a new set out within 3 days. You guys have my custom from now on. Really appreciate the help.

25 de junio de 2022
Opinión espontánea
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Respuesta de designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Valorada con 5 estrellas sobre 5

Thrilled with my sunglasses

I was looking for a specific pair of sunglasses and found them on this website considerably cheaper than most other places I had looked. I have received them today and I am thrilled with them, I just hope that the sun keeps shining now. I was kept upto date with my order progress and I would definitely order from them again.

21 de junio de 2022
Opinión espontánea
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Respuesta de designerglasses.co.uk

Dear Susan

Thank you for your kind review. We are pleased that you are happy with both your new sunglasses and the level of service that you received.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Valorada con 5 estrellas sobre 5

I received the glasses in pristine…

I received the glasses in pristine condition.They fit me perfectly.However the delivery took way too long i ordered them on on 24th of may and received them today, three weeks later and I live in the EU. But i guess it was worth the wait.

13 de junio de 2022
Opinión espontánea
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Respuesta de designerglasses.co.uk

Dear Stoyan

Thank you for the review and we are pleased that you are happy with the glasses and it was worth the wait.

Regarding the delivery, the order was dispatched to you on 24th May via Royal Mail, on the website we advise 5 working days for delivery in Europe.

However, occasionally, delays do happen and the order reached the destination country on Monday 6th June and was only released from customs on 13th June.

Unfortunately, we have no control over the postal system in the UK and other countries.

However, we do apologise for the delay in your order reaching you on behalf of the postal service here in the UK and the destination country.

Kind Regards
designerglasses.co.uk

Valorada con 5 estrellas sobre 5

Absolutely 1st class

Absolutely 1st class, fast delivery than expected, With the sunglasses Tom Ford Bailey and the package. Good customer service. I will buy from there again and recommend

11 de junio de 2022
Opinión espontánea
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Respuesta de designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Valorada con 5 estrellas sobre 5

Absolutely 1st class service

Absolutely 1st class service. The glasses (Gucci 0605o) where a very reasonable price and with varifocal and transitional lenses I'm well happy with the product. Fast delivery too. Thank you I highly recommend

7 de junio de 2022
Opinión espontánea
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Respuesta de designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Valorada con 1 estrellas sobre 5

COUNTERFEIT / FAKE

2 de junio de 2022
Opinión espontánea
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Respuesta de designerglasses.co.uk

Please provide an order number as we have no record of your order in your name.

We do not sell "counterfeit or fake" products. All of our products are 100% Authentic.

Updated Reply 29th June 2022

We can see that you do not make a purchase from our website and we would ask that you remove this review immediately. We have advised Trustpilot regarding this.

Updated Reply:
As advised above, please supply your order number as you have not ordered from us and we would ask that you please remove this review.

Kind Regards

designerglasses.co.uk

Valorada con 5 estrellas sobre 5

Excellent customer service and price

Excellent customer service and price. Received my glasses today and they are perfect.

1 de junio de 2022
Opinión espontánea
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Respuesta de designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Valorada con 5 estrellas sobre 5

great communicative service and super…

great communicative service and super quick. lovely glasses. thank you.

1 de junio de 2022
Opinión espontánea
Logotipo de designerglasses.co.uk

Respuesta de designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Valorada con 5 estrellas sobre 5

Exceptional service from very reliable…

Exceptional service from very reliable company. Sent new frames away to have standard varifocals fitted. Took less than a week from ordering, sending glasses away and having them fitted. Lenses nice and thin and quality fitting. Nicki is a star and extremely helpful.

27 de mayo de 2022
Opinión espontánea
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Respuesta de designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Valorada con 4 estrellas sobre 5

Amazing

Amazing! The sunglasses were exactly what I was looking for. The website seems very basic and so I was suspicious at first as to whether the items were real/ fake. A quick call to company and trail through the website confirmed that everything was fine. I ordered with standard delivery and the company were lovely enough to send my sunglasses sooner by special delivery in time for my holiday. Thanks!

15 de mayo de 2022
Opinión espontánea
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Respuesta de designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Valorada con 5 estrellas sobre 5

After buying 2 pairs of glasses I…

After buying 2 pairs of glasses I mistakenly ordered bi focus instead of vari focus and after I emailed Nicky called me and couldn’t of been anymore understanding and asked I send them back and she would get them sorted asap which she did so thank you Nicky, I wil definitely recommend them to all my family and friends

12 de mayo de 2022
Opinión espontánea
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Respuesta de designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Valorada con 5 estrellas sobre 5

Reliable & extremely helpful

Found I needed to update my prescription and saw a lovely pair of Versace glasses on designer glasses direct. After trying on virtual pairs I decided to give them a call, I spoke with Jade who was extremely helpful and patient with me whilst I filled out the form and up loaded my prescription and spoke to her about different lenses. I placed my order, I was a little did heartened when my glasses was out of stock but Jade had taken the time to send me links for other similar pairs, I decided to stick with my original pair I had ordered, Jade did explain these could take 6-8 weeks they arrived today around 2 weeks after ordering. I am delighted with them, Jade did an excellent job and an asset to the company. I would definitely use this company again and happily recommend to family and friends.

7 de mayo de 2022
Opinión espontánea
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Respuesta de designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

Jade is an asset to our company.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Valorada con 5 estrellas sobre 5

The customer service was superb and the…

The customer service was superb and the glasses lovely too. A friendly, efficient and professional delivery. Thank you very much!

6 de mayo de 2022
Opinión espontánea
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Respuesta de designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Valorada con 5 estrellas sobre 5

Excellent service

Excellent service. Thank you so much. Very pleased with my reading glasses. Would fully recommend.

27 de abril de 2022
Opinión espontánea
Logotipo de designerglasses.co.uk

Respuesta de designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Valorada con 5 estrellas sobre 5

Great service

Great service and prices. Nicky is brilliant, fantastic customer service and communication. Bought one pair of designer sunglasses and was so impressed I bought a second pair.

24 de abril de 2022
Opinión espontánea
Logotipo de designerglasses.co.uk

Respuesta de designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

Valorada con 5 estrellas sobre 5

Brilliant from start to finish

Brilliant from start to finish! Will only use these going forward. Nicky was brilliant every step of the way from chosing my order and sorting the issues out I had with the style of glasses I'd originally chosen being too thin for the unfortunate thick lenses I need due to having terrible eye sight - spent ages giving me suggestions until I chose some that could accommodate the thickness of lenses I had to have. She was very honest about it rather then letting me lose money for something that would look silly. I absolutely love my new glasses, they have been finished to a very high standard and I didn't feel rushed to make a choice like I do in opticians. Also, they have a much better choice and for a much better price then the opticians do! They were dispatched very quickly too! Thank you again xx

14 de abril de 2022
Opinión espontánea
Logotipo de designerglasses.co.uk

Respuesta de designerglasses.co.uk

Thank you for the great review.

We are pleased that you are happy with our service.

We look forward to seeing you again soon.

Kind Regards

designerglasses.co.uk

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