Design My Case Opiniones 637

Arrived quickly and good quality. Very happy with my purchase.

I was just happy with the service all round and my friend really loves the case.

This case was simple to design and the finished product is fabulous- so pleased with it. It was bought as a gift and the recipient loved it. Good quality product, would definitely recommend.

Really good service and great product. Good value for money

Order a phone cover begining of March, still waiting for it but I lost hope. Customer Service doesn't work, Chat assistant the same.

The photo is a great quality, as is the case. Only down side is that I can't use my banking app to pay without having to take the case off ...

Great quality! So pleased with my purchase. The finish on the case is glossy like a mirror. The actual print is perfect. Top quality indeed.

I would highly recommend this company if you want a photo printed on your phone case. I was really happy with mine and pleased with the quality.

Everything about D-M-C is great. The ordering process is easy, you make your design, take a picture of it and upload it, then take a short wait. The case is perfect and looks great. Very happy to recommend them if you want a personalised case for your phone.

This is the third mobile case I've purchased from this Company-all with photos of mychoice on the cover, and have been delighted with esch one.

Lovely case, good quality and exactly how I wanted it. Prompt delivery too 😁

Excellent team the quality of the printing is second to none this is the team for phone case that you want to be printed I’ve tried a few and this is team is brilliant great prices as well so try it you won’t be disappointed this team are excellent in everyway from you designing your case then the printing the the delivery trust me you won’t be disappointed thank you

Good quality item. Happy with purchase

Made an order, website said would be processed in 1-3 working days. Three weeks later no update. Contacted them twice via email, no response. Used their chatbot which thinks it's still within expected timelines. Phone service apparently not working. Absolute scam, don't go near it.

No complaints from my side! Very speedy service - ordered back end of the week and arrived within 2 working days. Whilst the design tool can prove challenging if you don't know what you want, my design was simple enough and was great you can add backgrounds and other cool features. Great case, fits phone super snug and colours are super bold and bright! Would happily use again

It came within 3 days of order and photo quality is good but withing the first use the corner started to peel off and after a week a section came off leaving a sharp edge dangerous for babies and toddlers about.

Really poor product and experience. First cover arrived and was not printed properly. I sent some photos and they sent a replacement cover. The second was better but still faulty. I am currently in the process of a back and forth email conversation with a customer service that only replies in the middle of the night (foreign customer service?) and they now want me to return the covers at my own expense for them to review and decide if they will refund me. They also haven’t bothered to tell me the return address…!

Don’t use this company. Even if the cover had printed properly the cover is still shockingly poor quality plastic.

Oh and don’t get me started on their shocking chat facility that says someone will be with you in a few minutes but you don’t get a reply at all.

Initially good response to my query prior to spending money with them. I was looking for a pop socket to match the photo on my phone case. They promised they would line it up perfectly. I placed the order. The phone case was ok but the pop socket not only didn’t line up but the photo had been reversed so was never ever going to be even close. I’ve emailed twice and received no reply. Honestly wouldn’t use them again. Once they get your money they lose interest in customer service. Would give zero stars if I could.

Previous purchase was fantastic, new case not so much.
My previous case had the Magsafe option and the charging port cut-out doesn't seem to accommodate many chargers.
I had Ryan from Custom Services reach out a month ago but never received a reply back.
Disappointed this time as the previous was so good!

I had a really disappointing experience with customer service recently. I ordered a mobile phone case on 8th March as a gift for my friend, and according to the email confirmation, it was supposed to arrive by March 12th or 13th. This delivery was particularly important to me because I won’t be able to see my friend for the next couple of months.

When I reached out through DMC's website chat, the adviser bluntly informed me that I would need to wait an additional 1-2 working days for my order and that I should have picked express delivery if I wanted it sooner. I explained why this timing was crucial for me, but unfortunately, the adviser didn’t express any sympathy or even apologize for the delay. Instead, it felt like they were scolding me for not choosing special delivery, which would have ensured a quicker arrival. The conversation turned into a lecture rather than a helpful exchange.

As you can imagine, I'm quite frustrated. I had hoped to continue ordering gifts from this company in the future, but after this experience, I will definitely think twice before doing so. It’s shocking how some companies can provide such poor customer service when there are so many competitors out there and considering how challenging it is for businesses to survive in today’s market.