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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Great quality print and good sturdy case with a full wrap. Have had lots of compliments so far. Recommend using this company from my experience.

La empresa ha respondido

Valorada con 1 estrellas sobre 5

I ordered an I phone wallet for iPhone 14 Pro Max and was sent different. When I contacted you you offered replacement and all I would pay was shipping. You sent me voucher number which I filled in wh... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

the case was really badly printed out blury and unusable. it took forever to come despite paying extra for quick delivery. it was really bad standard. the case was terrible slimsy when it should have... Ver más

La empresa ha respondido

Valorada con 3 estrellas sobre 5

UPDATE: Products arrived. Good quality. Still no information on order. I placed an order for 2 cases. 8 days without a confirmation email. Try to create an account on their website and never receive... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de accesorios para teléfonos celulares

Escrito por la empresa

✓ Fast Delivery ✓ Large case selection ✓ Many brands ✓ Quick and easy.


Información de contacto

3,1

Medio

TrustScore: 3 sobre 5

335 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 100% de las opiniones negativas

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Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 1 estrellas sobre 5

Was not wot i ordered only name on no…

Was not wot i ordered only name on no picture wot a waste of money 😒

23 de marzo de 2026
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

We're sorry to hear that the case you received is not as expected and only shows the name without the picture. That’s certainly not the experience we want for you. We will contact you by email and, of course, send a free replacement once we’ve reviewed the issue.

Valorada con 5 estrellas sobre 5

Really great site and service

Really great site and service - I was worried that it might be a low quality image reproduction, but the case fit perfectly and the colors were vibrant.

19 de marzo de 2026
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Hi Martin, thank you for your great feedback! We're really happy to hear the case fit perfectly and that the colors turned out vibrant. We hope to welcome you again soon.

Valorada con 5 estrellas sobre 5

Great quality

Great quality print and good sturdy case with a full wrap. Have had lots of compliments so far. Recommend using this company from my experience.

8 de abril de 2026
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Hi Aideen, thank you so much for your kind words! We're delighted to hear you’re happy with the quality and that you're receiving compliments on your case. We hope you continue to enjoy your case.

Valorada con 1 estrellas sobre 5

It looked a bit cheap and tacky…

Ordering system didn’t really depict what the product was going to look like. Product I received looked cheap and tacky.

31 de marzo de 2026
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Hi Ray, we’re sorry to hear that the case didn’t meet your expectations and appeared different from what you anticipated. This is certainly not the experience we aim to provide. We will contact you by email to resolve this for you, and of course we’ll send a free replacement if needed.

Valorada con 5 estrellas sobre 5

Brilliant product, in every way! A very happy customer here!

I usually get my personalised phone cases from an eBay seller, but due to my phone being newly released, they didn't have a case for it yet. I found MyPersonalisedCase by chance & saw that they had the flip case for my phone readily available. Selecting my phone models (I also purchased one for my dad) was simple. Uploading & positioning the photos I had chosen for each case was also very simple. They looked fine, so I completed the purchase (again, all made very easy via the website). They arrived a day earlier than expected, & I couldn't be happier with the products! I was (& continue to be) extremely impressed with the quality of the cases! The quality of the print design for each case is fantastic, the functionality & design of the cases themselves are perfect, & the price for them, including postage & packaging is extremely reasonable for the great product you receive. They are made for durability & will keep your phone protected from damage. My dad's case included a sentimental personalised image, & he too was extremely happy with his. If you like personalised items that also do the job they are supposed to do, then these are definitely worth it. I will be getting my future cases here from now on!

Extra information- I purchased a case for a Samsung Galaxy S26 Ultra & one for a Samsung Galaxy S25 Ultra. We opted for the flip case, with card holding pouches & the magnetic closing flaps. Again, all top quality. Easy to put the phone in & take out. Perfect fit for each phone. All necessary contact was great. Delivery was earlier than instructed. I can't recommend them highly enough!

13 de marzo de 2026
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Hi Richard, thank you so much for your detailed and enthusiastic review! We're thrilled to hear that both cases met your expectations in terms of quality, design, and delivery. It’s great to know you and your dad are happy with your purchases—we hope you’ll enjoy your cases for a long time!

Valorada con 4 estrellas sobre 5

Excellent product

Excellent product , but delivery was slow.

23 de marzo de 2026
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Hi Giulio, thank you for your kind words! We're glad you’re happy with the product, and we’re sorry that the delivery took longer than expected. We hope you’ll enjoy your case!

Valorada con 2 estrellas sobre 5

Case is nice, but ....

Case is nice.
Very slow delivery.
And case blocks magnetic connection on Pixel 10 Pro.

21 de marzo de 2026
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Hi Ruairidh, thank you for your feedback. We're sorry to hear about the slow delivery and that the case is interfering with the magnetic connection on your Pixel 10 Pro. We will contact you by email shortly to resolve this, and of course we will arrange a free replacement.

Valorada con 3 estrellas sobre 5

case was very bad but customer service understanding

the case was really badly printed out blury and unusable. it took forever to come despite paying extra for quick delivery. it was really bad standard. the case was terrible slimsy when it should have been hard shell and as i said design was awful.
but once i found how to email them complain i did email back and forth with nice person who understood how unhappy i was, i was expecting a fight but they asked my openly how can we make you happy again, and i said honestly i just wanted a full refund and i would go elsewhere and they accepted that and did refund me in full. i personally wont use them again but the customer service was good.

12 de marzo de 2026
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Hi Kerry, we're sorry to hear about your experience with the case and the delivery time. We really appreciate your kind words about our customer service and are glad we could resolve this for you.

Valorada con 2 estrellas sobre 5

They Couldn’t Manage It

Like others have said, ordered a case and received delay email after delay email.

Eventually gave up and went with an alternative, which was for the best as I found a higher quality case for only a few pounds more. Would avoid this site if you’d like to recieve your case in a timely manner.

Credit where credit’s due, the refund came very quickly.

11 de marzo de 2026
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Hi Euan, we’re sorry to hear about the repeated delays with your order. This is not the experience we want to provide, and we will contact you by email to look into what happened and see how we can make this right for you. If there was an issue with delivery or the product, we always offer a free replacement.

Valorada con 1 estrellas sobre 5

Software issue

I ordered an I phone wallet for iPhone 14 Pro Max and was sent different. When I contacted you you offered replacement and all I would pay was shipping. You sent me voucher number which I filled in when requested. Your programme then went straight to payment including cost of new case. Very disappointed especially when I use you Everytime I change phones

19 de febrero de 2026
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Hi John, we’re sorry to hear about the mix-up with your iPhone 14 Pro Max wallet case and the problem you experienced when trying to use the voucher. That’s certainly not the experience we want for a returning customer. We will contact you by email shortly to resolve this and make sure you receive the correct case.

Valorada con 1 estrellas sobre 5

12 days since ordering and not even an update

Ordered on 13th February, it’s now the 25th and I haven’t even been updated with anything let alone recieved what I ordered. Can’t seem to speak to any human regarding this. Shambles of a company

25 de febrero de 2026
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

We are very sorry to hear that you have not received your order or any updates yet. This is certainly not the experience we want you to have, and we understand your frustration. We will contact you by email shortly to resolve this for you, and if your parcel is lost, we will of course send a free replacement.

Valorada con 5 estrellas sobre 5

Great quality

The internet site was easy to use and download my photo. The case is of good quality and the picture looks great. I would definitely recommend and use again . Thank you

21 de febrero de 2026
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Thank you so much, Kay! We’re delighted that you found our site easy to use and are happy with the quality of your case. We hope to welcome you again soon!

Valorada con 3 estrellas sobre 5

Paid with no response or product

UPDATE: Products arrived. Good quality. Still no information on order.
I placed an order for 2 cases. 8 days without a confirmation email. Try to create an account on their website and never receive the confirmation link so I cannot confirm my account to check the status of my order. They were quick to charge my account with no way to follow up with them

10 de febrero de 2026
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Hi Gerald,

Thank you for updating your review. We're really glad to hear the cases arrived and that you're happy with the quality. We’re sorry for the lack of order communication you experienced and will take your feedback on board to improve our updates in the future.

Valorada con 1 estrellas sobre 5

Ordered it for Valentine’s Day but have…

Ordered it for Valentine’s Day but have received emails constantly saying it’s been delayed. Still not received it so better be worth the wait as had to buy a different Valentine’s Day present.

Had a reply saying I’ll get a reply, but that must be delayed as much as the case is!

28 de enero de 2026
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

We're very sorry for the repeated delays and for missing your Valentine’s Day plans, Adrian. We'll contact you by email to sort this out, and if your case still hasn’t arrived, we will of course send a free replacement or offer another solution.

Valorada con 1 estrellas sobre 5

Parcel never arrived

Parcel never arrived. Customer service takes forever to reply and then ignore 90% of what you tell them. I initially asked for them to send another given it never arrived then decided I’d rather a refund having seen the poor reviews and likelihood that it will never turn up and they’ve ignored my emails.

12 de febrero de 2026
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

We're very sorry to hear your parcel hasn't arrived and for the delays in our responses, Trinity. We'll reach out to you by email to make things right—either with a free replacement or a refund, as you prefer.

Valorada con 5 estrellas sobre 5

Easy to use website

Easy to use website
Quality product

3 de febrero de 2026
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Thank you for your great feedback, Simon! We're happy you found our website easy to use and are pleased with the product. We hope to welcome you again soon.

Valorada con 5 estrellas sobre 5

Great case was perfect for me

23 de enero de 2026
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Thank you so much for your kind words, Aine, and sorry for our late reply! We're delighted the case was perfect for you. We hope to welcome you again.

Valorada con 1 estrellas sobre 5

I have tried contacting them three…

I have tried contacting them three times now about my order that has failed to arrive and I have received no response. There is no way to email or ring them - apart from an online contact form which I've received no reply from. Very disappointed.

13 de enero de 2026
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

We’re very sorry to hear that your order hasn’t arrived, and that you haven’t received a response, Rebecca. We sincerely apologize for the inconvenience—our team will contact you by email right away to resolve this. If your order is missing or delayed, we always offer a free replacement.

Valorada con 3 estrellas sobre 5

Good case but contactless not working

Really good quality case and image. The only issue is it has impacted my contactless payments and need to take the phone out of the case for it to work

25 de enero de 2026
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Thank you for your feedback! We're glad you like the quality of the case and image, but we're sorry to hear about the issue with contactless payments. We'll contact you by email to find a solution for you.

Valorada con 5 estrellas sobre 5

Beautiful creations and fast delivery

Beautiful creations and fast delivery! Worth every penny!

20 de diciembre de 2025
Opinión espontánea
Logotipo de MyPersonalisedCase

Respuesta de MyPersonalisedCase

Thank you so much for your kind words, Julia! We're glad you loved the creations and were happy with the delivery. We hope you will enjoy your case!

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