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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I ordered an afternoon tea hamper to send to a friend in Yorkshire. On receipt of order confirmation I realised I had made a mistake on the address for delivery. This was Saturday so had to wait unt... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Hamper ordered weeks before Mother’s Day, acknowledgement received but product was never delivered. No response to any follow-up emails or calls. Have had to report as fraudulent transaction and recla... Ver más

Valorada con 5 estrellas sobre 5

This is the second time I have used Devon Hampers and they did not disappoint. Hamper was gorgeous, full of local delights and I was able to add a few other bits which were very much appreciated. Bein... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

After two delayed deliveries (no fault of Devon Hampers), the parcel arrived as a birthday gift for our diabetic friend. We'd ordered the reduced sugar hamper and it was delicious, so our friends said... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de canastas de regalos
  2. Panadería
  3. Quesería
  4. Tienda de productos lácteos
  5. Tienda de regalos
  6. Servicio de pedidos de comida online

Escrito por la empresa

Devon Hampers - Lovely Westcountry Treats Delivered to Your Door. We've been doing what we love since 2014 - putting together beautiful hampers packed with proper local goodies from small producers across Devon, Cornwall and Somerset. From our famous Devon cream teas (cream first, obviously!) to gorgeous artisan cheeses, homemade chutneys, local tipples and loads more. We work directly with the brilliant people who make all these lovely things, and we make sure everything is taste tested before it makes it into our hampers. Pick one of our ready-made hampers or build your own - whatever takes your fancy. We've been lucky enough to win a few awards along the way (Gold at Taste of the West for three years running, and Platinum at the Food Drink Devon awards for best online retailer - twice!). We deliver across mainland UK, and our hampers are perfect for birthdays, thank yous, thinking of you moments, or just because you deserve something nice. Our Awards: Food Drink Devon: Best Online Retailer 2025/26 Taste of the West: Gold Best Online Retailer 2024/25 Whether you fancy a Devon cream tea, a selection of Westcountry cheeses, or a proper foodie hamper, everything comes from producers who genuinely care about what they make. No fuss, just delicious food sent straight to your door.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

606 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 41% de las opiniones negativas

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Valorada con 5 estrellas sobre 5

What a find 😀

My sister lives in Manchester, I live in Devon. For her birthday I wanted to give her a little bit of Devon so I was chuffed to bits when I found Devon hampers. You pick your own!!
I ordered lunch for 2 -
Pasties
Scones
Clotted cream
Jam
Tea bags
Fudge
All packed in a beautiful box and delivered to her door on a day of my choosing. I was kept informed of where it was right up until it reached my sister.
Fabulous service & amazing price.
My new go to for all occasions 🤩

13 de mayo de 2025
Opinión espontánea
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Respuesta de Devon Hampers

What a lovely review! Thank you Beverley

Valorada con 5 estrellas sobre 5

Yummy …

Easy to order with a date that sorted They we’re a gift so did not see them but was told they were yummy.

9 de mayo de 2025
Opinión espontánea
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Respuesta de Devon Hampers

Thank you Brian

Adam

Valorada con 5 estrellas sobre 5

Fantastic customer service

Cannot fault this company- very long story, but I ordered hamper for friend who was unwell and she had received another cream tea from Cornish company from family and thought my delivery was a scam so turned away delivery - after calling customer services to explain the situation they sent a new order to my friend no questions. Very quick to resolve issue and cannot fault customer services- highly recommend.

12 de mayo de 2025
Opinión espontánea
Logotipo de Devon Hampers

Respuesta de Devon Hampers

Thank you Carolyn, I'm pleased we were able to help sort that out. Adam

Valorada con 5 estrellas sobre 5

This is a great company to buy fromonline sales of Hampers are a…

This online sales of Hampers are a great company to work with. From the first telephone enquiry for their Devon Cream Tea Hamper, the sales assistant
Was most helpful, when the hamper was despatched the online tracking added to my daughters pleasure by
Allowing her track the hampers journey.

8 de mayo de 2025
Opinión espontánea
Logotipo de Devon Hampers

Respuesta de Devon Hampers

Thanks Ronald.

Adam

Valorada con 5 estrellas sobre 5

Vegan cream tea

Order arrived on requested date, well packed. Enjoyed vegan cream tea and cakes, delicious. Thank you.

2 de mayo de 2025
Opinión espontánea
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Respuesta de Devon Hampers

Thansk for the great review Frank

Valorada con 1 estrellas sobre 5

Poor Service

I ordered a cream tea for two to be delivered on Wednesday.it was sent on
Tuesday to the courier who delivered
Thursday afternoon the cream was hot and so were the scones after being driven around all day in a hot van not fit to eat I called this morning to advise of the delay and was told I would get a refund for the perishable items and not much help when I wanted a nice surprise
I was told the delay wasn't their fault but why advertise the day of delivery on
the website
I would definitely not ever use again I paid £26.00 to put in the bin I got a refund of £7.70 disappointed as nobody seems to careless

1 de mayo de 2025
Opinión espontánea
Logotipo de Devon Hampers

Respuesta de Devon Hampers

Hi Sam,
Thank you for your feedback. We always strive to provide a brilliant experience, and we are disappointed when things go wrong.
We are sorry that our couriers were unable to deliver on the day you requested. Although we make every effort to ensure your order is delivered in perfect condition and on time, occasionally deliveries may be delayed due to conditions beyond our control. We are acutely aware that nearly all of our hampers are gifts and many will be a special occasion.
I can see that we have refunded you the cost of the perishable items in the hamper, as agreed when you called. Once again I am sorry that the delivery was not as expected.

Valorada con 5 estrellas sobre 5

Reliable Company and Great Product

Have used this company before and find their website easy to use. Plenty of choice of items to send. Gift was much appreciated by my daughter (sent instead of an Easter Egg). Delivery went well and on time too. Many thanks

17 de abril de 2025
Opinión espontánea
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Respuesta de Devon Hampers

Thank you Judy. We are glad you enjoyed our Easter selection

Adam

Valorada con 1 estrellas sobre 5

Shocking Delivery- Ordered hamper as present for friends…

Ordered hamper as present for friends and arranged delivery, sat in throughout delivery time and didn't arrive, no message. Eventually next day told it would be delivered later and I sent message asking if it had been kept refrigerated overnight, no answer. Item delivered and driver left on step before running off, so no chance to ask him. Sent a message to hamper company expressing my concern about fresh food not being kept cold, but again, no answer. Very disappointed and not confident about giving it as a present, product looked good but delivery let it down badly.

16 de abril de 2025
Opinión espontánea
Logotipo de Devon Hampers

Respuesta de Devon Hampers

Hi Lorraine, thank you for supplying your order details, and thank you for your review. After your hamper left us I can see tthat there was a failed delivery on the first nominated day, and it was automatically upgraded and delivered before 11am the next day. We do all we can to deliver within 24 hours of dispatch, and our parcels are fully tracked, but sometimes things don’t go to plan.
We enclose a card in all our hampers which explains that the contents are best if consumed within 5 days of dispatch and yours was within that time frame. In practice, hampers going to Scotland often take 2 days and the contents remain delicious.
We can find no record of any correspondence from you prior to this review that would have allowed us to reassure you regarding the freshness of the contents or to rectify the situation you describe. I am sorry you were disappointed on this occasion.

Valorada con 5 estrellas sobre 5

Absolutely fabulous hamper for my…

Absolutely fabulous hamper for my husband’s birthday! A great taste of home, packaged beautifully, delivered quickly and tasted fabulous!
Thank you!

4 de abril de 2025
Opinión espontánea
Logotipo de Devon Hampers

Respuesta de Devon Hampers

It's great that he still enjoys the Taste of Devon.
Thanks Karen

Valorada con 5 estrellas sobre 5

Delicious treat

Nicely presented Devon cream tea fresh scones luxury cream and jam, I will order again fir a special birthday later this year. Thank you.

28 de marzo de 2025
Opinión espontánea
Logotipo de Devon Hampers

Respuesta de Devon Hampers

Thank you Angela

Adam

Valorada con 5 estrellas sobre 5

Never disappointed with the quality

I’ve ordered these hampers multiple times before and they are always wonderful and good value for money.

28 de marzo de 2025
Opinión espontánea
Logotipo de Devon Hampers

Respuesta de Devon Hampers

A returning customer is the best sort of feedback!
Thank you for all your orders Ella.
Adam

Valorada con 5 estrellas sobre 5

Gorgeous, tasty cream tea

After two delayed deliveries (no fault of Devon Hampers), the parcel arrived as a birthday gift for our diabetic friend. We'd ordered the reduced sugar hamper and it was delicious, so our friends said. The scones, warmed in the microwave, we're fabulous and the jam,amazing. And the wicker basket was a lovely touch. Thanks go to Devon Hampers for their understanding and resending of another hamper which was very much appreciated.

1 de abril de 2025
Opinión espontánea
Logotipo de Devon Hampers

Respuesta de Devon Hampers

I am glad we could sort that out and thank you for your understanding.

Adam

Valorada con 5 estrellas sobre 5

Perfect

Delivered exactly as described and on time! Recipient was delighted!

18 de marzo de 2025
Opinión espontánea
Logotipo de Devon Hampers

Respuesta de Devon Hampers

Thank you P.S-M

Valorada con 5 estrellas sobre 5

Devon Hampers were amazing

Devon Hampers were amazing. The items purchased were a gift to my son and his family to celebrate their moving house. Unfortunately their moving in date changed and Devon hampers changed the delivery address for me with no fuss. They even threw in a gift message as well. Wonderful service, will definitely use again!

2 de marzo de 2025
Opinión espontánea
Logotipo de Devon Hampers

Respuesta de Devon Hampers

Thank you for lovely review. I'm glad we could make that minor change for you.
Adam

Valorada con 5 estrellas sobre 5

Another great gift

The second time I have used Devon Hampers.
Both recipients were delighted with their hampers.
Easy ordering and very efficient service,

4 de marzo de 2025
Opinión espontánea
Logotipo de Devon Hampers

Respuesta de Devon Hampers

Thanks for your review and for using us again Alison. That's the best endorsement!

Adam

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