Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

I ordered an afternoon tea hamper to send to a friend in Yorkshire. On receipt of order confirmation I realised I had made a mistake on the address for delivery. This was Saturday so had to wait unt... Ver más

La empresa ha respondido

Valorada con 1 estrellas sobre 5

Hamper ordered weeks before Mother’s Day, acknowledgement received but product was never delivered. No response to any follow-up emails or calls. Have had to report as fraudulent transaction and recla... Ver más

Valorada con 5 estrellas sobre 5

This is the second time I have used Devon Hampers and they did not disappoint. Hamper was gorgeous, full of local delights and I was able to add a few other bits which were very much appreciated. Bein... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

After two delayed deliveries (no fault of Devon Hampers), the parcel arrived as a birthday gift for our diabetic friend. We'd ordered the reduced sugar hamper and it was delicious, so our friends said... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Tienda de canastas de regalos
  2. Panadería
  3. Quesería
  4. Tienda de productos lácteos
  5. Tienda de regalos
  6. Servicio de pedidos de comida online

Escrito por la empresa

Devon Hampers - Lovely Westcountry Treats Delivered to Your Door. We've been doing what we love since 2014 - putting together beautiful hampers packed with proper local goodies from small producers across Devon, Cornwall and Somerset. From our famous Devon cream teas (cream first, obviously!) to gorgeous artisan cheeses, homemade chutneys, local tipples and loads more. We work directly with the brilliant people who make all these lovely things, and we make sure everything is taste tested before it makes it into our hampers. Pick one of our ready-made hampers or build your own - whatever takes your fancy. We've been lucky enough to win a few awards along the way (Gold at Taste of the West for three years running, and Platinum at the Food Drink Devon awards for best online retailer - twice!). We deliver across mainland UK, and our hampers are perfect for birthdays, thank yous, thinking of you moments, or just because you deserve something nice. Our Awards: Food Drink Devon: Best Online Retailer 2025/26 Taste of the West: Gold Best Online Retailer 2024/25 Whether you fancy a Devon cream tea, a selection of Westcountry cheeses, or a proper foodie hamper, everything comes from producers who genuinely care about what they make. No fuss, just delicious food sent straight to your door.


Información de contacto

4,0

Muy bueno

TrustScore: 4 sobre 5

606 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

Ha contestado el 41% de las opiniones negativas

Suele responder en menos de 48 horas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 4 estrellas sobre 5

Good product but let down by…

Good product but let down by the delivery company who failed to deliver this in the date specified. Missed the birthday it was sent as a gift for, totally ruining the surprise which I was very annoyed about.

3 de marzo de 2025
Opinión espontánea
Logotipo de Devon Hampers

Respuesta de Devon Hampers

Hello Goldilocks,

Thank you for your order and review. I am pleased that our hamper was well received but sorry that it was a day late. We always dispatch on time but if it is for a special occasion we urge customers to order for delivery the day before to allow for any hold-ups due to traffic, weather etc after our hampers leave us.
Adam

Valorada con 5 estrellas sobre 5

Another successful gift.

Love having the ability to select all the items yourself, meaning nothing will go to waste.

26 de febrero de 2025
Opinión espontánea
Logotipo de Devon Hampers

Respuesta de Devon Hampers

Thanks Mandy,.
We've always offered the ability to choose your own contents and will continue to do so.
Adam

Valorada con 5 estrellas sobre 5

Got the Cheese Hamper

Got the Cheese Hamper, it was all delicious I would highly recommend Devon Hampers 🤩

20 de febrero de 2025
Opinión espontánea
Logotipo de Devon Hampers

Respuesta de Devon Hampers

Great to hear that you loved it Susan,

Adam

Valorada con 5 estrellas sobre 5

Lovely gift idea

Delivery was on the day specified. Gift for a friend who was delighted.

21 de febrero de 2025
Opinión espontánea
Logotipo de Devon Hampers

Respuesta de Devon Hampers

Thank you

Valorada con 5 estrellas sobre 5

What a lovely treat

What a lovely treat ! On time and just delicious !

14 de febrero de 2025
Opinión espontánea
Logotipo de Devon Hampers

Respuesta de Devon Hampers

Thanks Sam.
Glad you loved it
Adam

Valorada con 1 estrellas sobre 5

Very poor service and disappointing response

Ordered 3 surprise hampers to celebrate with my siblings my Mothers 80th (heavenly) birthday. Ordered 4 days in advance of the delivery date with delivery to 3 different locations.

Only 1 turned up on the correct date and when contacting Lucy from the company I was informed that they state on the website to order a day in advance for special occasions -this isn't a surprise if you do this and I paid for a set dates delivery so feel the response was very dismissive and put the blame onto me.

I was aslo informed that they have a 98% delivery statistic - in my limited experience that is actually 33% so good luck ordering from this company if you want it delivered at your timescales.

£90 spent for a very upsetting experience - even the box that did arrive was underwhelming and there are many better companies offering this service that actually do care about their customers - I suggest you use them!

19 de febrero de 2025
Opinión espontánea
Logotipo de Devon Hampers

Respuesta de Devon Hampers

I’m sorry to hear that two of your orders didn’t arrive on the date you requested and apologise on behalf of our couriers for the delay. As Lucy explained, whilst we do all we can to ensure deliveries are on specific dates, we can’t guarantee exact delivery times.
We always dispatch orders on time, but sometimes our couriers meet unexpected delays like traffic, weather, or vehicle issues which is out of our hands. I can see that Lucy responded very promptly to your queries regarding delivery and has done all she can to help.
Again, I’m truly sorry for this inconvenience. We strive to provide great service and value to all our customers and we’re disappointed that you feel this wasn’t the case for you.

Valorada con 5 estrellas sobre 5

It arrived on time

It arrived on time, been told it looks good.

Not aware that it's been opened and eaten yet. If it taste as it looks will be good.

5 de febrero de 2025
Opinión espontánea
Logotipo de Devon Hampers

Respuesta de Devon Hampers

Thanks Ann

Valorada con 5 estrellas sobre 5

Absolutely brilliant service from start…

Absolutely brilliant service from start to finish. Easy to follow instructions, gift turned up on exact day, brilliant service all round, will definitely repurchase in the future!

22 de enero de 2025
Opinión espontánea
Logotipo de Devon Hampers

Respuesta de Devon Hampers

What a wonderful review! Thanks Lydia

Adam

Valorada con 2 estrellas sobre 5

Poor after Sales service

Hamper was ordered specifically as a gift for New Years Eve and was not delivered until 2 days later. Whilst this was communicated to us via email the subsequent offer of 10% off our next order by way of apology was poor. These 10% codes are freely available online !

2 de enero de 2025
Opinión espontánea
Valorada con 2 estrellas sobre 5

I’m afraid I was disappointed

I’m afraid I was disappointed - the wrong hamper was sent, it was a Christmas present for someone. I contacted the company who offered me a small refund on a £90 hamper. I asked them to send the missing items to the gift recipient. I thought they might have offered a bit more for the disappointment.

25 de diciembre de 2024
Opinión espontánea
Logotipo de Devon Hampers

Respuesta de Devon Hampers

We are sorry that you were disappointed with the hamper we sent. Each of our hampers are individually hand picked to order and thoroughly checked before dispatch. As reflected in the majority of our reviews we genuinely care about providing excellent service to our customers.
Due to supply and demand from our network of small suppliers, we occasionally need to make substitutions in our hampers. This is more common at Christmas when we experience high demand, and explains the changes made to the hamper you had chosen.
I can see that my colleague Lucy offered you either a refund or replacements for the two items you were unhappy with. The replacements have now been sent to the recipient and I hope they enjoy them.

Valorada con 5 estrellas sobre 5

Excellent; would recommend!!

Selected a “build your own” hamper as a Christmas gift. Was well received. Second time I’ve used this company and very happy with communication and service. Would recommend!!

1 de diciembre de 2024
Opinión espontánea
Logotipo de Devon Hampers

Respuesta de Devon Hampers

Thanks Meredith. Great to hear that you came back to use again
Adam

Valorada con 5 estrellas sobre 5

Fabulous hamper

We sent a large hamper to my parents for Christmas. Being able to choose the contents meant that everything was food they really enjoy, and it was fantastic it was all from the South West. It arrived in good time on Christmas Eve as specified. They absolutely loved it and we would order another one.

24 de diciembre de 2024
Opinión espontánea
Logotipo de Devon Hampers

Respuesta de Devon Hampers

Thanks Merry. Our "Pick your own hamper" option has always been popular. Glad it all went well. Adam

Valorada con 5 estrellas sobre 5

Delicious!

Really lovely idea for people you don’t know what to buy. We sent it to grandparents as they love a good Devonshire cream tea. Very reasonable price for what you get. Review from grandparents was that it was lovely and fresh. Would certainly recommend
Keep up the good work!!

24 de diciembre de 2024
Opinión espontánea
Logotipo de Devon Hampers

Respuesta de Devon Hampers

Thank you for your lovely review.
Adam

Valorada con 5 estrellas sobre 5

Amazing Products & Fast delivery

I ordered 5 hampers as gifts for Christmas and I could not be happier with my purchase!

I had a question to ask about one of the products and I called and spoke to Adam who was so helpful with his advice.

The delivery was swift and the items arrived in perfect condition thanks to DX Express.

The lucky receivers of these hampers were all delighted with their gift and were blown away with the presentation of the goods in the wicker hamper.

I would highly recommend Devon Hampers and I won’t use anyone else from now on!!

Natalie

18 de diciembre de 2024
Opinión espontánea
Logotipo de Devon Hampers

Respuesta de Devon Hampers

Thanks Natalie. Great to hear that the receivers loved their hampers.
Adam

Valorada con 5 estrellas sobre 5

Devon cream tea for two

Sent as a gift for my grandma. She loved it and it was such a novel gift, she was surprised and pleased to receive it. She loves a cream tea and you can’t best s devonian cream tea!

19 de diciembre de 2024
Opinión espontánea
Logotipo de Devon Hampers

Respuesta de Devon Hampers

Thanks for your lovely review Anouska

Valorada con 2 estrellas sobre 5

Two items were missing from my hamper…

Two items were missing from my hamper and to date they haven’t rectified it.
There were also substitute products that I felt were inferior.
I have ordered in the past from this company and been happy but I have to say I was extremely disappointed this year.

19 de diciembre de 2024
Opinión espontánea
Logotipo de Devon Hampers

Respuesta de Devon Hampers

Hello Julie,
I am sorry that you were not happy with your hamper this time. When we are really busy, as at Christmas, we may need to substitute some items as we did for yours. We always substitute for the same or higher value.
Adam

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Las empresas pueden solicitar opiniones a través de invitaciones automáticas. Esta opiniones, etiquetadas como verificadas, tratan sobre experiencias genuinas.

Más información sobre otros tipos de reseñas.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más