DFS furniture Republic of Ireland Opiniones 

Awful awful awful

Everything is fine until something goes wrong then you just get ignored and fobbed off continuously.

We complained about quality of our sofas which had badly fitted covering not helped by poor foam filling. I had taken photographs on the day of delivery and at frequent times since. After several visits from various DFS staff we were advised that we should have perhaps shopped at HSL which was an ageist comment. Then advised that we could arrange to have the foam padding replaced, at our expense and not by them, or they we could chose alternative furniture from DFS after a payment of £800. This was 6 month old furniture!. DFS are knowingly selling substandard furniture and should be avoided at all cost.

Have had a awful experience with DFS. Sofa arrived 28th June. Complaint was made 2 weeks later due to it going really soft & lost it's support, was told to wait another 2 weeks for it to settle.follow up Complaints were made a few days later as it was getting worse with one end totally uneven.it felt completely different to the one in store. Had this inspection on 28th July. He agreed it looked like it needed more padding, and confirmed it when he sat on it, even noticed it tilted to one side when I sat down. He offered to put more padding in but informed us we wouldn't get the lumber support as it was a recliner. I had already requested a refund or exchange to a different brand and told him this. His tone changed becoming patronising and rude, even sniggered at my disabilities. I reminded him of what he agreed about the sofa, and I didn't appreciate my disabilities being laughed at. He then accused us of putting words in his mouth about the sofa said he was out of here and walked out !!!. Dump struck and was left in tears over his rudeness.
I received email yesterday saying there was no fault. !!
So I'm £1k out of pocket and a sofa that us and others find too uncomfortable. I'm disabled and in poor health, all I wanted was a sofa that's firm,supportive and even.i brought the resilience range (Ryder) so if you're looking for a sofa with quality, support and firmness then avoid at all cost. The service you get when the product is faulty is disgusting.

Sounds like I am not the only one having concerns. We spent a lot of money on a cinesound settee, and our expectations were high based on sales pitch.
After an extremely long wait, it came with damaged parts. Then we had problem after problem, noises from unstuck labels, squeezing on lift, recliner buttons not working properly, mismatch on colour on seat, creases on cloth etc etc. Aftr a wait of a further 7 or 8 weeks for a replacement headrest, and then to get the other problems fixed, a new motor etc, the problems were not all fully resolved and creaks started to appear. I was told I could not get a replacement as they assumed I would not be happy with the quality, and I was offered to give it back and buy something else from them. That is refused. I have since chased them to be told that I have to take more days off as there Engineers don’t work after 4pm weekdays and don’t work weekends. I have no holidays left.
My wife doesn’t want to wait 8 weeks for another settee to be built so we are stuck with it. I have also had to inform them that as I cannot get home before 4pm I now have to put up with the concerns. However the manager did say that I should put up with creaks as that is normal…… sorry with a brand new piece of furniture. Guess they aren’t going to advertise that when selling. Misinformation from sales person, offered a reduction to keep me happy but information about how it works was wrong and didn’t match the agreement. I don’t trust this companies quality, morals or ethics and certainly know they have no interest in customer service, just trying to get you to agree what they want, to ,are the, feel they have done their job. Not a company to spend your hard earned cash on, and the products are overpriced anyway. Only bought it for what it is and linking to tv but not worth what we paid. Go elsewhere for a better experience.

I am sorry I had to give one star in order to write a review. This company does not deserve one star.
I bought a 'Kian' sofa bed in Carrickmines, Dublin, and less than a year later, after minimal use, within the two-year guarantee, it collapses onto the floor if you lie on it.
A service man came in June and went off to write a report. A month later I have heard nothing back. So I emailed again and received an unintelligible message to the effect that a service man had called and they were unsure what more I wanted.
On another phone call an agent said they had been told the fault was not a manufacturing fault, but they did not have the service agent's report.
So they will track down the report and hopefully tell me what is in it.
So my question is this; If you can not lie of the sofabed, even occasionally, is it fit for purpose. It does look like very lightweight fabrication.
I will not be shopping there ever again. Neither will anyone in my family or anyone I know. I just wish I had read the Trustpilot reviews before i bought the sofabed.

Shocking experience 4000 for a suite that sagged and absolutely couldn't care less

We ordered a 3 piece suite in the summer of 2024 (delivered October 2024). Within 6 months the material started to peel on one of the seats, then the recliner motor went, then another seat started to peel, then the same motor that was replaced failed again and now another seats material is starting to separate from the canvas underneath (what happens before it starts to peel). DFS "engineers" (they admit they know nothing about upholstery) blame the peeling on the dogs (yet no proof of damage on, around or under the peeling area), the insurance company said its a manufacturing fault and an independent furniture inspector assessed this morning so we can take it further. We have had to raise a section 75 through our finance company as DFS have passed our complaint to the store we purchased from but not heard anything since. We will be taking them all the way to court if necessary.

A special thankyou to Reece at Northampton DFS He was very pleasant and not pushy with us. He explained everything perfectly. A very caring person.Thankyou Reece.👍🥳

This is the worst company I have ever dealt with. If you have the slightest issue, you are on your own. They will never help you or fix the issue. My sofa arrived missing a leg, it has been over 6 months and they have not came to add the missing leg, the keep extending and changing the date to fix it. Hands down the worst place ever! Save yourself the hassle and buy your furniture somewhere else.

Abysmal and shocking customer service, literally the company have no interest in aftersales care or respect for their customers.
I bought a sofa 2 years ago im moving home so I need help dismantling the sofa (which is part of their current line of sofas).
I have had numerous phone conversations asking for support to no avail, sent several email with people reluctant to help, after a month I was told a service advisor would eventually come to my property and show me how to dismantle the sofa. A day was arranged a week in advance (I work in a school so time off during the day is never easy). A day before the service manager was meant to attend i was not given an update of my 3 hour window. Another phone call to DFS 30mins on the phone only to be told the service manager would call me on the day with a 3 hour window.
On the day nothing then I received a message to say the visit had been cancelled.
I had the service managers number who I called he stated he was ill all week, knowing that why didnt DFS replace him, why didn't they inform me a few day prior that one of the service managers was ill? why did they wait until the day to cancel my appointment knowing full well the service manager would not be able to attend.
So many questions unanswered and disgusted by their deplorable attitude. I asked the store manager Shahid Choudhery (New Malden) for a senior managers email address as i wanted to lodge a formal complaint. He refused to give it to me, instead I was given a rearranged date to two weeks, even though the week prior to me booking I was told I could have any day during the week.
I wrote him another email outlining the appualing ongoing treatment I had received and I wanted an email address for a senior manager, once again he failed to respond, when I called customer service they told me i had to go through the store manager. when I question the customer service rep if the store manager himself was not being very helpful and part of my issue was against him then why would I continually need to go through him.
They could not answer my question.
DFS is one of the WORST companies I have ever dealt with, they DO NOT care about customers especially regarding after care. They have NO respect for customer feels like if you of a certain ethnicity you are treated differently eg not a priority.
They have no ethics and only think about their profits forgetting their business is customer based.

Never ever buy a dfs sofa. I wish I had read the reviews and if it was possible to leave no stars I would. My son took out the dfs insurance and in November 2024 we reported an issue. In June 2025 we are still waiting for the sofa to be repaired. Excused range from " you refused the appointment given to you, the issue wasn't reported, we couldn't find the house, and the right materials were not sent to the person repairing the sofa. They don't care they already have your money. The staff on customer services are rude and uncaring. Please spend your.money else where

Only 1 star as it not possible to leave no stars.
We bought the Sanantonio suite and it was delivered 1 week before Christmas.
When purchasing we were told about creases and gaps while the leather settled we excepted this but after less than a week the leather has stretched so much it looks like it's a good few years old and the seats have already dipped even though we only sit on it for a couple of hours in the evening 2 service managers have attended 1st one a waste of space 2nd one spent half hour pumping and slapping it(no difference made)but said if we didn't have insurance he would have replaced extra foam in seats ,head rests are baggy as well. So now DFS are saying normal wear and tear! .
I have had many leather suites over the years and never had the leather stretch at all ,I still have one in my dining room that is 15 years old with no stretched leather at all .
I would never use DFS again and have no intention of leaving it at this

We bought the DFS power furniture unit in October and in April the left end unit became noisy and tended to look like it was leaning away from the other joined units.
DFS sent a repair engineer who fitted a new metal brace to stop the noise but said he couldn’t sort the other problem!
DFS then sent a furniture manager who on arrival said
“I can see you have been sitting on the lounger wrong, and the pile shows me that that it has had some use!
So that is why it is a bit worn, when we queried that statement as the lounger unit was not even a year old and we are pensioners who don’t weigh much, he said that these units are like LEGO, and THEY… should have told you when you bought them!
After a complaining letter to DFS, they phoned back and advised us that as far as they are concerned, there is nothing wrong with the furniture.
We will never buy from DFSagain and certainly will never recommend them to anyone.

Absolute crap customer after service They don’t want to know Buy a sofa for half the price of dfs from anywhere but not dfs. Much better value from anywhere else !!!!!

Waited 2-3 months for a sofa and an armchair which then wasn't installed correctly and had to get an engineer to come out 2 weeks later.

I have already left a 1 star review because there isn’t an option for minus 10. Had a really bad experience with dfs with bs replies to emails etc. You can’t get to speak to anyone and yet now I have left a negative review they want to communicate. My order number. A9ZP33515. Absolute joke this company.

I bought an electric recliner sofa and chair in mid-January at the Mahon point store, was promised delivery
in 3 months Over 4 months later, Im still waiting.. the helpline number is not helpful at all as they don't seem to have any more access to information than I have. The DFS tracing doesn't really track your order at all. It just puts up a delivery date which is still up there even though it's now passed that date... very frustrating company to deal with.. I've paid the full price for my furniture. STILL WAITING.......

Poor experience - will never use again.

This poor behaviour continued when Laura a senior customer advisor called me yesterday concerning my other review. She was polite at first although the second call today, she was dismissive and she just wanted to get me off the phone and even hung up - it was uncomfortable to say the least. DFS are charging me £100 for a sofa that I never received.

Additionally, Laura then gets the store manager from Slough to call me. After that experience why would I want a call back and cause me more upset.

I just wanted a refund.

Ordered sofa on line, visited store near me to view the product, was greeted by Ryan, friendly, professional. Found the experience of purchasing on line simple and easy to follow.

DFS be warned