DFS furniture Republic of Ireland Opiniones 

DFS are producing very poor quality furniture. They don’t want to help once they have got your order/money. I have a sofa that is only 10 weeks old but it looks 10 years old!! Please avoid and go elsewhere. You’re welcome.

Avoid at all costs. Rejected an armchair at delivery as it was threadbare in places, I couldn't believe it. I'm waiting 2.5 weeks for someone to actually help me resolve this and give me my money back. They don't want to know. Don't buy the Ilkey armchair whatever you do. In fact, don't buy from DFS!

DFS Mahon Point Cork are appalling - DO NOT ORDER FROM THEM or indeed any DFS location.

I ordered a dressing table and stool for my daughter on Dec 13th in Mahon Point store Cork and as of today April 11th, nothing delivered and NEVER RECEIVED A SINGLE CALL from anyone in DFS to update me.
There was a 7 week delivery time when I ordered, which I was fine with. 7 weeks is long gone.
I've called the Support number numerous times and been promised callbacks - nothing. I've gone back into the store in Mahon Point, Cork - I was told then (about a month ago) that the stool was actually in the van outside the door and I offered to take it home with me but they said it's better to deliver together with the table. I was then I would receive a call that afternoon, nothing. I then received a call from a delivery driver the following Tuesday saying delivery would be that Friday - nothing, no further contact. I called in again, was told it was actually the following Friday and the CX rep promised me he would manage to completion. Friday came and went, no delivery, no call, nothing. Have never received an email except to confirm the order.
So today I called again - the Support rep in Scotland said she would email management to contact me. I don't trust her, I don't trust anyone in DFS.
How can you actually work for a company that is so dishonest and just breathtakingly incompetent? I will be lodging a complaint with the Competition and Consumer Protection Commission and then beginning legal action through the Small Claim Court.

Have two couches less than two weeks and to say I am in pain sitting on them is an understatement. The foam is rock hard and we are not a heavy family, but each of us is throbbing from sitting on what feels like concrete. The arms of the sofas are lumpy and misshapen, despite following the plumping guidelines. Absolute rip off for what we recieved. Never again.

Just bought an essie sofa from DFS it's about 2 weeks old and the cushions are going flat already and took 6 weeks from order to be delivered so not happy with quality for what I paid for it .

Waited 3 months for the sofa to be sent the wrong one today.. delivery guys from sofa delivery were amazing and really helpful SHAME DFS don't hold the same values as yet to be able to talk to a manager. Likely to cancel the whole order now

Never seen such poor quality sofas
Cheapest foam used.. sinking seat pads cheap plastic leather ready for the skip after 15 months..started sagging after 3 months
DO NOT BUY especially online
So disappointed there are no words
Customer service won't do anything
Never Never again

Zero communication through to store. Needed a small problem sorting & customer service were unable to put me through STOKE-ON-TRENT branch despite the lady who sold me the sofa declaring if I had any problems to just give them a call. This is impossible as they DONT do that. The stores do not speak to customers once the deal is done. Customer service email the store and supposedly the store replies within 72 hours. What a joke! I didn’t have 72 hours as I needed to change the colour before the order went through so it was touch & go if I’d be able to. My only option was to take time off work to travel in to said store for something easily rectified over the phone. Absolutely disgraceful! Customer service are in Scotland & the operator had a VERY STRONG Glaswegian accent, sounded drunk & illegible. Now I understand Scottish as my mother is Scottish! However I really struggled with the thickness of this accent.
Then when I get my delivery date through there’s an option (a link) to change it which I attempted to do as I won’t be in on said day.
THE LINK IS INVALID!!!!!!! NEVER AGAIN WILL I PURCHASE FROM THIS MICKY MOUSE enterprise as it never used to be so bad!

We bought a 3 seater reclining sofa and chair on January 2nd after spending months looking for a quality one. We went ahead and placed the order and was told it would take 3 weeks. After the date passed I contacted dfs to see what was going on and was told the delivery company "humber services" would be in touch. Days went passed and nothing happened so I called dfs and was assured they had my correct details and would be in touch. A week later still nothing so again I called them and asked for humber services direct phone number to call them direct but couldn't get through. Another week passed and still no sofa and no contact from humber or dfs. I eventually got in touch with humber who had the incorrect phone number for me so once they got the right number I got a text saying it would be delivered next day. I declined as I was at work so agreed the following Wednesday. Tuesday night I got a confirmation text of the time and then on the day they was supposed to deliver it they "broke down". Seems they break down every week!! Or when they get behind on deliveries they auto send the same pre typed text as an excuse. Upon checking other dfs customers they also get the same excuse of breakdowns.
2 months later the sofa arrived but missing the ezygliders we paid for!!.. again called dfs who told me I have to wait 72hrs!!.
All in all its been a stressful 2 months since buying a sofa and clearly not 3 weeks delivery like they claimed.
I have to say we will never ever use dfs again and they need to get a new delivery company.
Awful experience avoid.

If dfs want to contact me with my order number to confirm this is a legitimate review they can.

/edit, after being told to wait 14days for the eazyglides I paid for that was missing, I still don't have them!! Yet more proof of complete and utterly jokers DFS is.
Needless to say I will be calling them and demanding a refund and have half a mind to send the whole sofa back for a refund to male a point.

Second Edit/ dfs wouldn't give me a refund and instead send these tiny things out 2 weeks later. As you can they are not fit fir purpose and definitely not worth £63 I paid.
Thankfully the repair guy who came to repair the faulty sofa has some proper cup gliders on his van. As you can see they fit perfectly and do the Job.

I would tell anyone not to buy any furniture from DFS not unless you are happy to get ripped off!

I brought two power chairs with lumber and head support in July 2024 and the they were delivered in October 2024 which were not cheap.

Come February 2025 I noticed that one of the chairs had sunk down on the right side of the chair and left a gap between the arm and the seat cushion and the arm on the second chair developed a big dip.

I contacted DFS who said a service manager out to look at the chairs and he stated that it was softening of the seats!

I stated that if it was softening of the chairs it would be equally of the same on the rest of the chairs, he then stated that he can get the inners replaced at there cost!

I stated that I did not agree and at being only four months old and for the amount the chairs cost me they are quite clearly not fit for purpose.

DFS did not want to take the chairs back, so I went to the Furniture Ombudsman to make a complaint (the ombudsman still haven't had a response from DFS)

Then DFS came back to me to say that they will take the chairs back for a refund, but only if I pay a usage fee of £800.00!

I stated that the was no way I was going to pay £800.00 for four month usage fee.

Then DFS came back to me to say that the best they can do is £618.00 usage fee as far as they are concern there are nothing wrong with the chairs and I have only a short period to pay this usage fee. Then once I do that they will then collect the chairs and cancel my finance agreement!

I totally disagreed with this and I emailed their manager Tom at their store at DFS Cribbs and asked why do I have to pay for a usage fee charge and his replied was:

We would be looking to sell these 2nd hand after new interiors and professional clean at about £695, the

parts and cleaning costs. Your contribution towards this of £618 from yourselves would cover a single chair

and not the charges and reductions of both.

So I responded well if you are having to replace the inners of the chairs to sell on the 2nd hand market then there is quite clearly a fault!

Then he never replied after that!

I even emailed DFS CEO's Nick Smith & Tim Stacey with no response either!

I feel that DFS are quite clearly a company to avoid at all costs they have no morals and they lie to their customers too!

Quick easy and very professional

Awful company don't use them if you have a leather recliner you won't be covered from dye coming out mine lasted just 4 years went green then black will never use them again

15 year guarantee worthless !!! 3 year old sofa collapsed in the middle and they said there is nothing wrong with it !!! ...they came round took the pads off and didn't even check it properly 😒

Dfs selling falty definitive cheap made sofas mine last 3 month it's snapped cushions are warped frame bent and dfs are refusing a exchange iv been blocked on social media because i was give them bad feed back

KEEP AWAY FROM DFS.
Aweful argumentative customer service, product quality so poor, our sofa collapsed in firmness within 6 months. I mean by 55% due to rubbish quality foam and non existence base springs. DFS customer service said this was normal and to be expected, despite several technician visits. Their additional guarantee above your standard rights is worthless. The ombudsman was informed with little success. Not surprising as they’re paid by DFS.
I have now resorted to putting a length of 5mm plywood under the cushions.

Bought a sofa in 2020 , sofa came in Broken and I didn't want to accepted the sofa and sent sofa back. DFS Store Manager Carrickmines told me that the sofa would be charged and I had no choice just accept the sofa , even damaged as he would get sorted. Called few times DFS in that time, and obviously they never came due Covid time. Store Manager was really rude when called me once, possibly couldn't deal with customers complaint as it was Sofa faulty, even the deliver driver saw and said that they would need to fix. After a long months , came one man to see the sofa and fixed for the time being. Last year sofa came with the same problem and got worse. I basically cant use my sofa for months now, Paid around 5K for the sofa set and there is a problem since day one. Last year DFS said that they were waiting for a part coming from UK, would take maximum 8 weeks. I called DFS today and still nothing. I think I will have to go to court with them as this is 5 years. Not recommended at all.

I had a bad experience with this company waited 7 weeks for a bed to be delivered. Delivery dates changed. Then no update on the order number each time I checked. Many phone calls to see where delivery is and same thing not arrived in yet. Loads calls and on phone never experienced such bad service from the company ones on phone know nothing already what I knew. Far too long waiting. Nothing is cheap lot money spent. We did up a room ages ago to this waiting on the bed couple weeks grand but not 7 weeks. What got me was bed eventually came and no headboard. When I ordered the bed didn’t give option or anything to add head board on like other websites. I was thinking order bed and mattress paid delivery etc. then to find out wanted another 649 for headboard and I paid 1209 for bed frame and mattress. I was under impression when paid for bed and mattress 1209 that head board would come with bed. But it doesn’t. No option to add head board in off course ya going need headboard why wasn’t there a selection to add it in on website. Misleading. Terrible service. Don’t blame ones picking up the phone. Just operators. Higher up ones or who ever dealing with customer service and I see more than one complaining never buy anything of this company again. I did tell them going cancel order rang me back I wish I had done but said to me that can have out delivery once I said I’m going to cancel within few days had delivery date and order on it’s way. But I should cancelled forgot about it. Don’t get me wrong lovely bed etc nothing wrong with quality can’t justify paying 649 for headboard after paying 1209 for bed and mattress and waiting 7 weeks and not only that all credit my phone used calling them and time and emails etc. on hold 15 and 20 minutes and some times never answered. Very misleading when comes to add ons. Won’t be buying headboard here cuz price no 1 and 2nd prop wait 7 more weeks and not going through all that hassle again. Will say staff on phone very polite good at trained at what they do altho no good because what’s happening on end of service getting the item ordered to customer would be another department. I just can imagine all calls of complaints this company has what I see online something needs to change for this company regarding service and item ordered to customer as quickly as possible and updates to customer and reliable service. After all this hassle no one rang or even offered discount or even tried meet half ways . Never again. Only to find out similar thing had happened to one family members when they order sofa took months to arrive .

Never trust this company I was told I am getting a bed so a gave my old bed frame to a charity shop. Now the new bed came it was damaged beyond repair they took it away. Now I have just had cancer treatment and having chemo I am sleeping on the floor on a mattress they just said oh dear I am sorry 21 days before I e can sort anything. Dfs don’t trust them

Bought a sofá and the delivery date was ser for 03.03.25. Day requested às annual leave to await for the delivery. Not able to access the “track order” on the website. Waited 23 minutes for the phone to be answered. The delivery was changed to 06.03.25. The agent on the phone said that the problem was with my computer and phone (both) not their website. Very poor customer service. I hope that the sofa is worth the troubles às if there is a problem I don’t see DFS assisting. Definitely affected my trust, first and last purchase.

Not sure if they can improve on their customer service they are happy with it .No one else is