DFS furniture Republic of Ireland Opiniones 

My sofa and chair is 7 weeks old within…
My sofa and chair is 7 weeks old within a couple of days of them arriving, the material on the chair went all creased n wrinkled, I emailed DFS they sent a service manager out who told me it's normal n to plump the seat n smooth creases out a couple times a day (who actually does this!!) fair enough i've been doing it but the chair is worse than ever it's a total disgrace!! I've again emailed customer services and am awaiting a response, now DFS if how the chair has gone is "normal" tell me this how has the 2 seater sofa not done the same 🤔 read fb complaints pages for dfs, it astonished me how good the reviews are here compared to there 🤔, never again will i buy from this company or recommend them, my chair cost £839 i will not let this go i want answers n not fobbed off

Ordered a Clark chair and was delivered in 3 days which was great.
Once arrived I noticed that the chair was really lopsided and it was very noticeable and also felt unstable.

Rang DFS customer service the next day and all the guy said was, I’ll get someone to call you back, waited another 3 days and no such call so I called them back.

The girl on the phone said that the chair had been delivered direct from the manufacturer so on the system it still wasn’t saying that the furniture had been delivered my home. She said they would call me back and to avoid sitting on the chair.

I was waiting to go into hospital for a procedure and at the time needed a comfy chair as I had just paid 2,500.00 for a Stella sofa from DFS which is that firm I’m unable to sit on it.

So no seat to sit on and no advice or action.
A week later I received a call saying an engineer would be out within a few days and the engineer did call when they said. He explained the chair mechanism was bent and that’s why it was lopsided.
He put his report in and DFS rang and said they would replace. I was not taking a chance on this chair so explained that I wanted a refund and after a couple of call backs they agreed.
I had just came out of hospital on the Thursday when he rang and said they would collect the chair on the Saturday and I would receive a text the night before with a 3 hour slot.

That is today, I have had no text at all so I’ve rang DFS and spoke to a really condescending man who told me, no, this is a collection, you don’t get a slot, that must have been a trainee that told you that, a really sharp tone and treat me like a second class citizen as I was having furniture removed and not delivered. Furniture that might I say I paid delivery for and was delivered defective!

I also paid for a care package on purchase for my Stella sofa which I have not received and keep being told their having problems with, well you shouldn’t be taking g customers money then DFS if you are unsure you can deliver the product!

I used to love DFS and recommend them to everyone, mainly for their customer service, however, since I bought my sofa this time and then the Clark chair I can clearly see that their products and service has went way down hill.

Will not be using again, think twice before you purchase.
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I would definitely recommend going anywhere but DFS for furniture, I bought a sofa in the middle of January specifically because it was an express delivery piece,told on the day it would be 3 weeks maximum delivery after week 4 I emailed what apparently is customer service and I will use that term very lightly. An area manager eventually emailed me back to say sorry the timeframe on the tablet when I bought the express delivery item was incorrect and that it would be the end of February once questioned on it she basically told me that there was nothing could be done and sneered at the idea that I could take it any further. As I said in my conversation with this latest say lady DFS are quick enough in taking payment but then they really don't care about their customers. So buyer beware especially in the carrickmines branch as they will literally tell you what they need to get the commission they are looking for and if you look for clarity off the regional branch manager well if I ever get it I will let you know the time it takes.
Complete lack of interest in customer issues take yourself to Harvey Norman and save yourself the pain of going near DFS

Poor cushion foam.

Got a corner suite in 2023 but the cushions have collapsed.

Would avoid are they made in China 🇨🇳

I see another review about the insurance it your sofa gets dirty and you can't clean l also was told they would replace it obviously a lie.

I think l will contact Trading Standards all the bad reviews can't be wrong 89%

Consumer Rights Act 2015, products must be of satisfactory quality, fit for purpose, and durable.

So small claims court for me

Ordered my sofa to be delivered to the store for collection in the Carlisle branch. Staff admitted to my delivery driver they thought the sofa was for the show room and had uncovered and rewrapped it. After delivery and on inspection I have found various areas of damage to the sofa and now all they will offer me is a repair as a gesture of “good will” when I have asked for a full refund. Shocking company do not order a sofa from here. Customer service is awful, staff lie and the number of people I have read this has happened to is astronomical. There are actually Facebook pages dedicated to complaints with this company!

Stan in Milton Keynes was a star

Amazing and professional.

We have always loved DFS, he made us love it even more

Thanks Shaun and Tom

I emailed DFS regarding the possible delivery to my Flat.in Milton Keynes of a new sofa. I was considering purchasing one.
I provided info to them including pictures and asked them can they deliver. Despite a chase up email a few days later . No response .
I think a business that cannot be bothered to respond does not deserve any customer orders. Terrible impression of them. Look elsewhere is my feeling about them.

We popped in today to look at replacing are sofa we had a look around for awhile when David approached us and he led us through are options listen to what we wanted he was great a proper sales man thankyou 🫡

This company's service has been nothing short of appalling. I originally ordered a complete bed set (base, mattress, headboard) on January 2nd. Only the base was delivered on February 7th, and the mattress and headboard remain missing as of February 15th. After multiple contacts with customer service (February 7th,11th and 15th), I've received no firm delivery date or any meaningful solutions. They still don't even know where the missing items are.

To add insult to injury, I also had a couch delivery scheduled for February 17th, which was cancelled by the company with no explanation. While they have now offered an alternative delivery date, given the repeated delivery failures and the complete lack of communication, I have lost all confidence in their ability to fulfil my order.

The cancelled couch delivery further compounds the disruption and inconvenience. I've asked the company to provide a resolution to these significant inconveniences, but they have completely failed to do so. They have not offered any satisfactory solutions to address the missing items, the cancelled couch delivery, or the disruption this has caused.

This entire experience has been extremely disappointing. I would strongly advise against using this company due to the multiple delivery failures, poor communication, and complete lack of customer service.

Very rude customer service manager as soon he enter the door look at my sofa from far away and declare that its my fault that there nothing wrong with the sofa i complaint multiple times but they refused to help me and kept blaming on us that its our fault it looks like they been told what to say to the customers no metter what they going to stick to their words. i have two set of sofas one is 2 seater and one is 3 seater the 3 seater sofa is absolutely fine but the 2 seater sofa the leather is peeling off which is not normal cause i have the sofa for only less then 2 years. when we want to purchase the goods they promise soo many things and make sure of that we are in good hand and as soon as they deliver the goods to your door thats it you are in trouble after the good been deliver ur stuck in hell u cant get out of it no chance they will help u in any way straight away ur £10000 of in the bin . Be care full and avoid this company

Ordered a sofa set, waited 8 weeks for it to arrive and it came in the wrong colour. Multiple emails, calls to fix the issue. Dfs says it IS the right colour, just that their images online aren't accurate. My only options are to return the sofa or live with the incorrect one. Such a disorganized and inconsistent mess of a company.

We bought a three seater recliner from DFS. We now have a sofa that is too hard to sit on, waiting, covered, in the middle of our living room, unused. DFS were extremely friendly and courteous up to the point were the sofa was delivered and after two evenings my wife developed a stiff neck and a pain in her back. They have refused to take it back or give us a refund. It was very much harder than the one we sat on in the showroom and they have now told us that it "needs wearing in". My wife's reply was, if she tries to wear it in, she will end up in A&E. We have hid a brick wall. We have since found that others have had exactly the same problem. Looking on social media forums (too late/ we should have done it before going to DFS) Their after sales care is very poor. Stonewalling legitimate after sales problems seems to be company policy AND they appear to be reading from the a script. I wonder how many more people are in the same position?

Bought the okra very dissatisfied you have to puff the cushions up daily which would be okay if it was just the back ones it’s also the sit on which are heavy, if you don’t feels like your sliding off, I’m 72 and find this difficult got them out they said there’s not a problem, will never buy from dfs again nor my family discusted with them

I am extremely disappointed with DFS due to the appalling behavior of their delivery man. His rudeness and complete lack of professionalism were unacceptable—he treated me with blatant disrespect from the moment he arrived. This kind of behavior is inexcusable, especially from a company that prides itself on customer service. My experience has severely tarnished my perception of DFS, and I cannot in good conscience recommend their services to anyone.

If you want a sofa to last more than 2 years don’t buy from DFS simple

Was reluctant to buy a certain couch due to colour and was worried about it getting dirty as we have 2 dogs and children with additional needs, she advised if we take out the extra insurance then it would cover stains and also full clean if becomes discolored, firstly trying to make the claim was a nightmare, was passed all around different locations....turns out the insurance doesn't cover cleaning and it is a she said he said situation....even though myself,husband and kids heard her say it...what a waste of money....I will not be buying from dfs again, nor will my family and friends please train
staff to not lie when trying to make a sale!

Got the orka corner couch for my first flat, delivery was good and the sales person was lovely however the actual couch is shit, it’s in two parts and clicks together we moved the room around and the couch won’t click back together no matter what we do! So when ever we sit on the couch it comes apart

Received my sofa today I placed the order on 30/12/24 I was told it would be here the end of Jan/start of Feb it literally only took 4 weeks! I bought my sofa in the Hanley store and the workers there were lovely, efficient, and helpful. Once I ordered I checked delivery reviews which were terrible so I began to worry HOWEVER the communication was great, I was informed of a delivery date the week before and of a delivery time period 2 days before. On the day of delivery the delivery people told me they would be with me within an hour and got to mine around 10am (I was given time period 8:37-11:37am) the men carried it in and unpacked and screwed the legs in, they were very efficient and friendly. I asked to keep the wrapper for my old sofa which they happily let me do.

There are many bad reviews for their delivery service which makes you worry like I did but I really didn’t need to, everything was completely fine, and I’d use DFS again.

I don’t think this company is worthy of giving them a one. The worst customer service I have ever received from any company in my life. The sofa I bought is not fit for purpose and getting somebody out to look at it is near on impossible

I ordered the three and two seater Livia sofa from DFS. It arrived in November and we are only in January to say I’m so disappointed is an understatement after paying nearly €2,000 the sofa is going flat, if so much as a drop of water gets on it there is water marks!! I phoned DFS their answer “you didn’t have insurance and it’s says any marks should be professionally cleaned” seriously water is a basic! I would never buy again I can see myself having to purchase new sofas before the year is out but it won’t be from DFS!! I don’t have children so imagine if I had or animals disaster.