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Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

Just returned from attempting to board the 0749 service 52 Diamond bus from New Road Bromsgrove to Kidderminster. Waited until 0819 when a 52a bus arrived, and driver informed me that the 52 route had... Ver más

Valorada con 1 estrellas sobre 5

What a shocking start to their Itravel service which is supposed to serve isolated communities. They boast an extended service from 7am to 7pm but the truth is with dead mileage and time that is much... Ver más

Valorada con 1 estrellas sobre 5

Waited for uttoxeter to burton bus which came in late. Passenger said there had been trouble with the doors. Driver then parked away from the stand for some minutes and then drove away empty without a... Ver más

Valorada con 1 estrellas sobre 5

Terrible experience they came to the hotel. The pilot was extremely rude. I would not recommend even talking with him. He was cool to give an attitude and have zero respect for other people. I don’t r... Ver más

Información sobre la empresa

  1. Empresa de autobuses y autocares

Escrito por la empresa

Diamond Bus provides bus services in the areas of the West Midlands, Worcestershire, Warwickshire, Staffordshire, Shropshire. Diamond North West also provides bus services in Greater Manchester, Lancashire and Merseyside. Diamond South East provide bus services in the Surrey area.


Información de contacto

1,4

Muy malo

TrustScore: 1.5 sobre 5

611 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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1,4

Todas las opiniones

(611)

53 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

worst bus company

one to add to the list, bus 29 in Manchester. More chances to resolve the conflicts in middle east than having a bus at all.

24 de marzo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

No driver showed up

X50 pulled up on time, the driver hopped out as usual (I assumed so a different one could take over). Oh how I was wrong. He got out, then never came back. Nobody did. I was left with several other people staring at an empty bus for half an hour and had to wait for the next one. Lucky I had nothing planned today. Oh no, wait. I did. Thanks a lot for not only making me late but also encouraging me to have no respect for your services.

22 de marzo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Bus H5C Heathrow late or just did not turn up.

I have had two bad experiences with Diamond SE bus H5C out of Heathrow Airport over a period of 10 days. This was the 1620hrs LHR to Moxy Hotel on 7 March and Moxy Hotel to LHR T5 on 18 March. The first bus just did not turn up even though I saw it on their tracking map in a completely different area, and the second bus was half an hour late. I actually saw the second bus parked up in front of a hotel opposite for 20 minutes, and on their bus tracking map. Traffic was the reason given by that bus driver, but I had just driven in that area and it was normal. He did not have answer for why he was parked for 20 minutes. I had heard similar stories from fellow passengers. Come on Diamond SE what is going on with some of your services?

18 de marzo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Very bad experience

Hi , I went to up town with 3011 bus earlier , I asked for Dayticket and then I payed 3.50£ but the Driver didn't give me a ticket cuz he run out and he knew that ANYWAY so he could've take only for single , he was laughing at me , he might make an extra tip for himself like that .It isn't fair!!!

18 de marzo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

This bus company is a joke

This bus company is a joke. I’ve been waiting for over an hour in bury. I’ll never use them again. I hope who ever takes over this service does a better job. 1 star is far too many

18 de marzo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Your bus driver who waved and smiled at…

Your bus driver who waved and smiled at me as you drive past when I been waiting 90 mins for a so called bus that turns up every 20 mins. Absolute disgrace! I will writing a full complaint and won't drop this till your sacked! I missed my child being born! Fuming is an understatement! I'll be going to the papers you have a lot of explaining to do and I will taking this to court.

17 de marzo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Will walk in future!

Waited in pouring rain for a bus into town, lady with me stuck her hand out to stop the bus and it sailed past us leaving me late for an appointment and her very late for work, my sister was on the bus and saw that we'd been ignored by the driver, other passengers on board said he'd done it before if he was running late, disgusting way to treat would be passengers, never had this problem with Arriva!

13 de marzo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

471 buses from Bolton

471 buses from Bolton thrust to Bury hardly ever correspond with the electronic display showing the times Buses very rarely show or run on time. Buses shown to be departing on the Board just fall off the board until the next bus. Dreadful running of a bus that used to be very good and regular.

13 de marzo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Rubbish service, as usual

More than half an hour waiting for number 8 at Salford University. It is f**g cold. Your service is unreliable and bad as usual. If I died sitting this bench, it will be on you. I'M VERY ANGRY!!!!

9 de marzo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

another 1 star, because why not

2 buses, one after another, 2nd time today and this time, one of them supposed to be one taking me to work, was 20 mins early and next one I can see is late, how does it make any sense?

9 de marzo de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

I'd rather a no star so i had a…

I'd rather a no star so i had a hospital appointment today at sandwell general i arrived at the bus stop on Hampstead road just after the flyover at 11.05 and waited 40 minutes the time table said 11.12 but no bus so couldn't make my appointment 🤬

25 de febrero de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Diamond have taken over or local…

Diamond have taken over or local service, in that time I have lodged 3 complaints. 1 of charging double the fare and 2 of rude drivers. The promise of a refund never happened as the promise of vouchers in the post was then followed up with we don't do vouchers. The other 2 rude drivers apparently it was my daughters fault on one occasion and they refused to reply to the other. If they had made a mistake explain that but to condone grown men shouting sarcastic comments at young ladies. This is the trouble with a monopoly, you have no choice but to use them.

17 de febrero de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

ABYSMAL IS AN UNDERSTATEMENT

This company just gets worse and worse! Please oh please somebody put another company, (not Rotala!) in charge of the Bolton to Manchester route, (number 8). Over an hour stood at the bus stop again in Kearsley this morning, two buses "sorry out of service" passed then a jam packed single decker number 8 finally turned up and crawled into Manchester. The Diamond app never mentioned delays whatsoever. This city is always banging on about cutting pollution and getting people onto public transport? HAHAHAHAHA is all i can say to that! I'll be taking my, (diesel), car from now on, it's only 2 quid dearer per day to park if you get an early bird spot, and you are guaranteed your car will turn up!

20 de febrero de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

what horrible horrible drivers

what horrible horrible drivers. i e had many disgusting experiences with diamond bus drivers but today being the worst!! i’ve been sat at a bus station for an hour waiting for a bus to come with no way home the bus came up the street and as i stuck my arm out drove completely past me leaving me stranded

8 de febrero de 2023
Opinión espontánea
Valorada con 1 estrellas sobre 5

Royal Holloway Campus Bus Service

Consistently late or no-show especially for the scheduled buses at around 4pm and 11pm.

Very dreadful for students who are trying to be on-time for classes and those who want to get home safely after evening events.

7 de febrero de 2023
Opinión espontánea

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