The help of the staff and how quick the ring was to be made and processed was fantastic. The amount of options within budjet (without judgement). There is nothing worse than mentioning a budget and... Ver más
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Consulta las opiniones de los clientes
We had a great experience choosing our wedding bands at Diamonds Factory at the Powerscourt Shopping Centre in Dublin. Ewa our sales consultant was amazing very patient and helped us to choose the bes... Ver más
We went into the Diamonds Factory for a custom design that would perfectly stack on top of my engagement and wedding rings. Leah made the process very easy and enjoyable. The final product is also ev... Ver más
We got a warm welcome from Lucie, who from her guidance and knowledge is very experienced and has a genuine love of Diamonds and jewellery. She also has a great sence of humour and intuitition. With... Ver más
Información sobre la empresa
Sobre Diamonds Factory Ireland
Escrito por la empresa
Here at Diamonds Factory, our core goal and mission is all about making those all important milestones matter with luxury, affordable jewellery pieces. With over 15 years experience in the industry, Diamonds Factory was created from the simple idea that luxury products shouldn’t cost the earth - and that mission still stands firm now.
From the highest quality diamonds to unique gemstones and beyond, we offer an extensive range of incredible luxury jewellery pieces, specialising in engagement rings that make that ‘I Do’ moment one they’ll never forget.
Happy customers are at the heart of everything we do, which is why we offer around the clock real-human customer care. We’re always on hand to answer any queries or questions to make sure our customer satisfaction stays at an exceptional level, which can be seen clearly in our high calibre of outstanding reviews.
Escrito por la empresa
Información de contacto
Unit 22Q, Powerscourt , Town House Centre, DO2YD58, Dublin 2, Irlanda
- 01 691 7886
- service@diamondsfactory.ie
- diamondsfactory.ie
4,7
Excelente
770 opiniones
Invita a los clientes a opinar
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Ha contestado el 84% de las opiniones negativas
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Great customer service
Great customer service. Delivered on time and exactly what we ordered. Excellent quality.
28 de junio de 2026
Excellent service
Our experience at the diamond factory was exceptional. The staff were fantastic extremely knowledgeable, professional and friendly
2 de junio de 2026
Amazing
The staff we interacted with were very thorough and understanding. The service was amazing. The quality of the rings we got were fantastic and very well priced. We definitely suggest using this company as they are not like other jewellery stores or company's.
4 de julio de 2026
Purchase of platinum wedding ring
I chose to purchase a platinum wedding ring but i needed help with sizing.I clicked on "request a call back" several times over a two week period without reply.I clicked on "live chat" several times over the past two weeks without reply and i rang the Dublin number several times without reply - nobody home? - extremely poor!!
26 de junio de 2026
Opinión espontánea
Respuesta de Diamonds Factory Ireland
Hello Denis,
Thank you for taking the time to leave your review. We're sorry to hear your experience reaching us concerning advice on sizing for your platinum wedding ring.
We appreciate you sharing your feedback and understand how frustrating this must have been. We have sent you a request for some further details, please could you respond to that?
Kindest Regards,
The Diamonds Factory Team
My boyfriemd surprised me with the most…
My boyfriemd surprised me with the most beautiful engagement ring
24 de junio de 2026
Respuesta de Diamonds Factory Ireland
Hello Shauna,
Thank you for taking the time to review your experience with us, we appreciate your kind words.
We are also really pleased to hear you are satisfied with both your order and the service from our team!
Please don’t hesitate to get in contact with us if there is anything else we can help you with regarding your previous order or, of course, if you have any other questions or queries for us; we value our returning customers and remain at your disposal.
Kindest regards,
The Diamonds Factory Team
Service and staff 10 out of 10
20 de junio de 2026
Great experience!
The staff at diamonds factory helped me design the perfect ring for my wife. Every step and interaction was a great experience, so thank you for your help.
21 de junio de 2026
Brilliant service from start to finish
Brilliant service from start to finish. All employees were so attentive and genuinely interested in helping find the right ring. Would highly recommend!
26 de junio de 2026
Opinión espontánea
Got one of the best custom made…
Got one of the best custom made engagement ring for my fiancée, they customer service, they ring in question all top notch
4 de junio de 2026
great service poor delivery
Jemima was fantastic. she made the whole process stress free and easy and i can not fault her in any way. The company as a whole is another story. quoted 3-4 weeks for the ring to be made and shipped. orders it 5 weeks before my proposal. It did not arrived and had no choice but to do it with a fake ring that looked close to what i bought.
8 de junio de 2026
Very knowledgeable
I had a great appointment with Caoimhe, she was very patient and kind with me and gave me lots of insight to diamonds and gemstones. I would recommend Diamonds factory to anyone
14 de junio de 2026
Opinión espontánea
Very happy
I’m very happy with the process and service received. The earrings I had made for my mother turned out perfectly and I’ll definitely be returning to Diamonds Factory for future pieces!
4 de junio de 2026
The full experience was excellent
The full experience was excellent. I bought the engagement ring and then went back and got both wedding rings. It felt like I was important with no request too difficult and I found the staff very helpful and really appreciated their guidance. Overall 5 stars
26 de mayo de 2026
Great experience
The staff was really helpful at all times. Time for delivery was really quick and really good quality. Highly recommend Diamonds Factory!
24 de mayo de 2026
A Yes thanks to you!!!
An absolutely unreal experience from design to collection in the Cork store with Jana! The ring turned out exactly to what we wanted and more! Maggie did say yes OF COURSE!!
2 de abril de 2026
They do not have customer service just…
They do not have customer service just want to sell and get the money. if you are going to buy anything from them do not pay until you got the piece.
5 de abril de 2026
Opinión espontánea
Respuesta de Diamonds Factory Ireland
Hello,
At Diamonds Factory we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We are sorry to hear of this experience you have had. We have sent you a request for some further details, please could you respond to that so a member of our team can get back to you and hopefully resolve your issues?
Kindest regards,
The Diamonds Factory Team
Respuesta de Diamonds Factory Ireland
Hello,
At Diamonds Factory we pride ourselves on offering the highest level of customer service and highest quality items, unfortunately you have mentioned on this occasion we’ve fallen below our usually high standards.
We apologise for this experience you had with your order as we review this to ensure this does not occur in the future.
Kindest regards,
The Diamonds Factory Team
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