DigitalFibre Opiniones 

After a very stressful experience trying to resolve issues with my elderly mother’s account, Ally from the Escalations Team was the person who finally took ownership of the complaint and resolved the matter professionally.

Once the complaint reached Ally, the account was closed correctly with no further charges, and written confirmation was provided promptly.

Unfortunately, the overall experience with Digital Fibre before escalation was extremely frustrating. Communication was poor, callbacks rarely happened, it was very difficult to get through by phone, and my mother continued receiving bills and calls despite the account being under dispute.

So while I cannot honestly praise the company overall, I do want to personally thank Ally for finally resolving the situation properly.

Communications have been very good. Leanna, who returned my call, was very helpful and able to access my information so that she could contact someone to deal with the problem.

I've changed to you for my phone and Internet and not Happy with the service and no commucations at all

Don’t be persuaded to change who you’re with. This has to be the worse company I’ve ever had to deal with on 35 years of being in business, staff may be polite, but you can’t speak to anyone, they don’t answer emails, don’t call back, you can’t call them there always on hold for hours, the cal, back system is just a joke. I changed from BT a month ago, already in the process of changing back, never again

Leanna was very helpful and lovely. Hopefully her colleagues will do what she said they would and my problem will be sorted out ASAP.

0 stars if I could! AVOID THIS COMPANY!
Staff are waste of time, nobody has a clue. I’ve spent so much time on hold. NOBODY answers the phone. If you request a callback nobody bothers or they fob you off with more lies! SCAM COMPANY! They must be in some sort of parallel universe because their “it’s logged and someone will call you in the next 24hrs” excuse has been over a week!

I work at a premises that uses digital fibre as their Internet and phone provider. We have had no Internet and no phones for nearing two weeks now and every time we call each person we speak to is unaware of the issue and have to start from the beginning again. They do not have a clue whatsoever and ive now had to buy extra data OUT OF MY POCKET to be able to use my iPad and phone to be able to work. Absolutely shocking company with absolutely no clue.

Although service sems great when you are being asked to transfer over to Digital fibre getting through to their customer service and the issue actually being sorted its not good at all. Have been trying to sort an issue for over a week now customer service don't really know how to sort issues out and tech support never phone you.

I am sitting here waiting for a call back from this company. I wasted all day yesterday doing exactly the same thing. While I have been waiting I have been reading through other peoples reviews. Despite the overall rating of four stars I am noticing an awful lot that have had or are having the same problems as myself.
My in laws are in their nineties and both with dementia. They changed to this company because they were told that BT would be stopping Analogue phones very soon wereas it isn't happening for years yet. They were offered a deal of about £30 a month but over the year and a half we have been with them it seems to go up every month and is currently £72 a month. When I ring up to query these rises I am told the £30 was an introductory offer ( no evidence that that was mentioned ) or some other mysterious charge has been added. As many people have mentioned it is difficult if not impossible to get through to customer service. If you do the people you speak to are very pleasant but they just spout the company line. One young lady was able to offer me a slightly lower monthly cost but if we accepted that then our contract would start again and as I wish to leave the minute our contract comes to an end ( without paying a huge penalty ) I didn't want to go down that route. Over the time we have been with them I have been accused many times of not paying the monthly invoice. When I pay it I send them an e mail to say I have paid it and a copy of the bank receipt but they still ring me ( or even worse my in-laws ) to say money is owed and they may be cut off. I have asked many times that they contact me rather than my in- laws but they ignore that. We have told them many times that my in-laws do not have a bank account which is why I pay by bank transfer and they still ring up to ask us to set up a direct debit. I am getting so angry with them that I am considering paying the early cancellation fee so that I can be shot of them. It's hard enough looking after two elderly people with dementia and many health problems without having to put up with all this rubbish. In conclusion I would advise anyone to AVOID THIS COMPANY like the plague.

Sophie was very helpful, polite and intelligent.

Contacted digital fibre regarding a mistake in the costs on my bills from BT. Tiahh was able to listen to my concerns and sorted out my issues by reducing my landline and my mobile bill. She was polite, and made sure she was able to help me. Excellent service

Completely lied to and conned do not use this company

ABSOLUTELY DISMAL. THEY JUST PUT US ON HOLD FOR LITERALLY HOURS. I base my review on we were a new customer starting 11 May. We were without broadband and telephones for over 3 hours and your representative thought this was normal Friday 15May we came into work to no telephone service for over 2 1/2 hours. Your agent could only get one phone to work. They said it could be a faulty phone. And she would investigate. She did phone back 2 times and said she would phone back before 5. She didn't. They couldn't divert phone to my mobile. Our first phone call of the day knocked off after 1 hour. Rang again 15 mins...still no answer. 2 other staff members rang Digital for nearly an hour...got no reply. ..the sheer frustration was really serious. I sent several emails. Then after 2 1/2 HOURS one of your staff phoned. It is now 9 pm evening....still only one phone connected. We are an online and we take most of our orders via phone. We are a florist so phones are of the utmost importance. From the first day of business with Digital I so much regretted changing to their company. Do you not agree my review came from complete and utter frustration

Tia was very friendly and attentive. She made me feel at ease and resolved my query in a professional manner.

As always Tiahh handled my call in a positive way and checked in on me at the same time.
Thank you for sorting out my concerns.

Poor speed; inaccurate billing; poor communication; failure to correct issues

Spoke to lovely belle on customer service who was very helpful and kind yet again. Wanted to also mention sophie where nothing is too much to ask for and she for sure is a credit to the company, i think i would be a lot more stressed if it wasnt for sophie

You’ve not kept your promise that all charges from BT WOULD be paid by your company also the phones don’t work cannot register with base station they should have been paired before you sent them out PATHETIC WISH I HADNT trusted Rob rowley !!!!

Digital fibre have been absolutely fantastic and continue to support me whilst in dispute. More so, I would like to say a massive thank you to Chloe who has been incredible with service, ease of speaking and overall simplify things and making me have trust again in speaking to a company. Speaking to an actual human who understands you and calms you is priceless. Chloe you’re fantastic

Polite and to the point.