Premier Talk Opiniones 4025

I telephoned to complain that the company had left me with no phone because no router had arrived before the digital tx by BT. It took three days to get through on a mobile phone - and still no router.
None of this was Tiahh's fault and she handled the call with empathy, diplomatically and helpfully - taking time to do so whilst also amending my account to correct an over-charge last month. Well done, and I advised that company management should be made fully aware of the very poor service which the company had delivered, causing my (avoidable) complaint.

First Premier cut off my 87 year old g/mother's landline without warning even after she had paid her bills, which increased every time, by D.D. for many years. This appears to be because she was trying to get answers from those 'higher up' about why she was told to pay £50 for Digital landline switch over when OFCOM says it must be free. This also affected her telecare alarm which was an additional burden. This left her without a working phone or alarm for over a week. After contacting Premier multiple times, it was ignored and we had to switch provider in December 2025 using the One Touch Switch process.

Now Premier have continued to bill her every month even though she switched away from Premier in December. She contacted them multiple times on email and was ignored for about a month, and when Premier (Ally) finally responded they insisted we left in March 2026 rather than december 2025. Despite this they have still charged my g/mother for April and May (in her March bill) making her concerned. She has also received letters chasing money which were inaccurate, inadequate and threatening. All bills after December2025 are false.

The complaint process has also been nonexistent. After emailing close to 10 times she received no response for over a month and when she finally did get a response it did not adequately address the complaint, just shut it down and said she was 'wrong' and they were right.

this situation has caused her significant anxiety and frustration, particularly given her age and reliance on landline. As the matter remains unresolved, it has now been escalated to the CISAS).

Would never recommend Premier.to cut her service was horrifying and the billing for a non-existent service made her feel frustrated and anxious, avoid.

Premiere talk were absolutely brilliant. I had 4 queries and Chloe dealt with them very efficiently, patiently and genuinely took time to listen to me and made sure I agreed with and understood what was happening. The way Chloe spoke to me and handled everything took a huge weight off my shoulders. I am really grateful for the care and professionalism she showed. I highly recommend

Good customer service , communication in calling g back with updates.

Ruby was SO SO VERY helpful with an ongoing issue regarding billing. Really clear and , hopefully, sorted the problem.

Ally was very good at sorting problem. Complaints phone number on web site doesn’t connect , fee to leave expensive .Emails to support not always answered . Return callback hit and miss. When connected staff helpful

I feel that the complaint was not fully looked at otherwise Ally would be aware that I had been in communication since the first week in February so saying everything is a month in arrears does not explain why Chloe’s changes were not activated and incorrect amounts were deducted on April’s bill.
I appreciate that the full amount has now been credited to my account but I still feel the double payment deducted without invoice on the 2nd February should have been paid back into my bank account as requested. I am having to wait several months to recover your company’s error and that in my opinion is not good practice however I am in the fortunate position not need the money urgently but others may well be struggling, so I do feel the company should review this element of any future complaint resolution and consider the customer position.
Ally was polite and did agree to ensure this was all credited and I look forward to May’s bill being correct with the first credit instalment paid.
Thank you for help

Tiahh was polite and helpful although we are still waiting for plug

Thank you again Sophie for your continued support, helping with all my queries and set up as technology isn’t my speciality

Ally rang my mother and talked me through what she was having to have installed, ( we haven’t asked for this, but it’s a national update) she was very clear about it all and has my number to keep me updated.

Leanna sorted out an issue with the landline, via the technical support team, before the call had finished. Great 👍

Enquired before about broadband but my area was not connected for it it is now suitable for it ally was very helpful

Leanna was very polite and listened well to my concerns.
She showed empathy and took her time to look into my complaint.
I would have given her 5 stars, however I would like to wait to see if she resolved the issue, if she has then she would get 5 stars.
I have previously spoken to another member of the team who promised me that the issue was resolved, however this was not the case.

Total incompetence, blaming sickness for delays, over charging, not returning over payments. Total rip off, do not sign up to this scam.

My vulnerable elderly neighbour has been cut off and I've been trying to assist her. She has already had another neighbour press 1 for call back without this happening. You wait for 30-60 mins to get through on the help line and they disconnect you straight away. Terrible terrible service. And the price my neighbour is paying for her service is extortionate. I fear she's been scammed with this company.

Mae was very helpful

The agent Tiahh was great, brilliantly helpful customer service. The experience from Premier Talk in regards to response to my email and waiting for call has been poor.

Tiahh was absolutely brilliant with me to day, she was so professional and got me a great deal, I can't thank her enough, thanks for everything

Leanne was very helpful

I have been begging Premier Talk to sort out my WiFi and broundband for over 2 months. I moved, contacted them ahead of time, and was assured I'd have a new router and the phone connector would also be provided.
I am still receiving bill for the property I vacated at the end of February, and no router has arrived.
I've repeated the issue over and over to different people, but nothing has been done at all.
They were quick enough to send me the sim card to change my mobile over to their package when I moved, so they have my name, new address etc....
But no service, little to no communication, and zero concern about the fact I am vulnerable, disabled, and in need of working cameras on my property to ensure my safety after an issue which involved the police.

If I could give zero stars, I would