Digital Home Opiniones 

I still haven't got a working broadband and internet service. I changed to Digital Home UK a month ago on 12th Oct and I'm not yet properly connected.

I would not go with this broadband two month I have waited on router being sent out nothing two payments they've took I'm still waiting on second refund . I would not recommend this company or its services they are a joke . I'm a single mum and these silly people have ran the pure mickey out me . Us everytime u call answer machine even customer support . Do not go with this company as in my area I've reported this company to my own MP and others should not try provide any service as they obviously have no clue what they are doing or how to support and deal with customers!!!

After a few misunderstandings connection was done very fast.

The workers who connect fibre in to house made a mistake, they used phone cable instead of internet cable.

I want it gone! I've messaged several times within my 14 day cooling off period and heard nothing! What a load of crap!

Great experience with Digital Home. I now have my fibre broadband with these guys and the installation and service was great. Once installed and tested i needed an extender to get a full single in my daughters bedroom. This was hand delivered within a few hours of my phone call! Great service!

Pretty poor ISP. Their customer helpline does not work so you are unable to call anyone should there be a problem. Their head-office responds to messages when they feel like it and with no real problem solving. Their Twitter handle has gone AWOL. The web portal used for raising queries is a Ghost Town too! Aside from the installation issues (a month late due to poor planning in conjunction with City Fibre), failed promises about 5g modems being provided, slower than reported speeds due to a substandard modem, and now the issues with their IP address as showing as being outside the UK (thus blocking a myriad of streaming services) - APART from all these things they're great! 2 stars because when the service is working, and wired it is fast!

Complete lack of support.
I logged a call on the 28th October 2022 regarding the failure of ability to stream content from the BBC and ITV and it wasn't until the 31st that a ridiculous reply was sent telling me to clear my cookies and if it continues to log a call with the BBC, not sure if it's even possible to clear cookies on my Smart TV? The problem briefly went away on the Friday only to remerge on the Saturday in the middle of the live streaming of the Rugby on Amazon Prime.
I logged a new call, no reply. I also called the support line and it just dropped the call.
I'm now lost with no support so am trying to find an email for the CEO Andy Hubbard.

Update: 04/11/22 -
Thanks to Jack (from Zybre) we've got a new router and everything is perfect now!

Initial review: Very poor customer service! After installation on 18th of Oct, 30 min later noticed that their router zyxel vmg8825-t50 doesn't broadcast any wifi. Tried to access web admin interface but page is not loading. Managed to get internet working using my own ax6600 router with static internal ip (dhcp server on zyxel not working) - luckily my husband is IT skilled and figured out that only setting up our router with static internal ip will get internet working as zyxel dhcp is not enabled or not working therefore not assinging amy internal ip (for someone without tech skill means they'll not have internet even though zyxel will show connevted). I can't complain about speeds (900mbps) and latency (10-11ms) but not being able to put their router in bridge mode or to activate wifi is not acceptable. Opened a case ( CS10447397 ) on their customer portal, attached pictures etc I've requested a new router to replace the faulty one (also came phisically damaged) or to provide pppoe credentials (for some reason they don't want to provide it) so i can use my own router. Many calls, open case in their portal... after 3 weeks still no sign of a replacement router... very disapointing. I think i'll cancel their service because not being able to access the router in order to set it up as per my needs is obviously a faulty service... don't get me wrong, internet is at top speeds but customer service is appalling! Not to mention they've took a payment 2 days after installation even though we've been told first month will be free... every time i call them, anyone answering will lie to me saying they've already sent the replacement router... obviously a big lie as it doesn't take 3 weeks for a router to be delivered...

Finally after many calls, i had the luck to get in touch with someone from Zybre (probably they'll takeover) who was kind enough to deal with the issue and to provide a direct line to him (phone and email). One week later we have a new router and everything is fine now!

Previous self employee. This company doesn't pay what is owed and claim they have no funding left to pay staff, this is a lie. Tried to claw back money from wages even though was not stated in a contract, neither gave any awareness. Don't bother with answering customers incoming calls at their office or where ever they actually do really exist. Go with these, you'll be signing up with this business cowboy owners trying to fool you with false network and promises that will lock you into a contract. They'll Paint a pretty picture from the get go from Sam, Mark and John plus who ever is also in with their game from digital home to brain wash new staff. Stay away from this network provider, they are down in the dumps in the Internet game and as a company struggling.... Not gonna last so don't SIGN into a big mistake.

We have been following a few series on BBC Iplayer and Amazon Prime. For the last 2 months these services have frequenly been blocked along with many many streaming services. We gather that the IP address in use has been identified as non-UK. We know why non-UK IP's are blocked and my last call to Digital home attempted to baffle me with giberrish jargon. I have written and phoned several times - the service is as bad as ever. We would leave if we could without breaking the contract. I have now started to record all the issues and days of failed service.

Appalling service, no communication, and in the end it was never connected even though they thought it appropriate to take the first months payment

If I could give these a 0 star rating I would they are the worst company for customer service I have ever experienced (cowboys) I tried to ring them today on the advice of there own representative and now they won’t answer the phone, I have already been in touch with ofgem/ofcom and they are now dealing with it congratulations digitalhome 1 customer lost absolute shambles, they refuse to take complaints which is wrong.

The workers were very polite and plesant and listened to what i had to say

While my installation wasn’t without problems. It is up and working well. However right from the go I’ve had problems with streaming. Discord won’t let you stream. IPlayer, ITV hub etc won’t let you stream. I have been with Digital Home since April but am beginning to wish I wasn’t. If I wasn’t tied to a contract I would move. I was lead to believe that it was City Fibre when I signed up not an agent. The speed is good now but the support is poor. Many of my support tickets have been left unanswered. They seem to have a lot of problems with IP ranges getting restricted or banned it would seem.

Our router died at the weekend, and we have been without the Internet we need to work from home for several days now. Calls to digital home just get the same response that it has been 'escalated to a lead', but nothing ever happens. No one can confirm if a router has even been ordered, let alone dispatched. On top of this, we have been unable to access apps such a iplayer many times as according to the signal sent our IP address is overseas (not true). Digital Home's response to this was to ask us to contact every app and prove to them we are in the UK. I do not recommend this company unfortunately as they simply cannot provide or maintain an Internet service.

AWFUL!
We have internet with digitalhome and now for the fourth time we cannot stream BBCiPlayer or ITV due to IP issues.
Getting in touch with them is virtually impossible and I suggest you avoid this ISP!
They are incapable of providing a service we pay for!

I don’t like the way they doorstep cold call, and then have an egregious attitude towards me, after asking my wife to get her phone to do a speed test

Internet isn’t as reliable as we’d like.
Speeds not as promised.
NOBODY around to give support when it goes down after 2 on a weekend.
Disappointing.