Aunque no verificamos reclamaciones concretas porque las opiniones son propiedad de sus autores, es posible que marquemos las opiniones como «verificadas» si podemos confirmar que ha tenido lugar una interacción con la empresa. Más información

Para proteger la integridad de la plataforma, nuestro software automatizado disponible las 24 horas examina todas las opiniones en nuestra plataforma, tanto si están verificadas como si no. Esta tecnología está diseñada para identificar y eliminar contenido que incumpla nuestras directrices, incluidas las opiniones que no están basadas en una experiencia real. Sabemos que es posible que no detectemos todo pero puedes denunciar lo que pienses que se nos haya escapado. Más información

Consulta las opiniones de los clientes

Valorada con 1 estrellas sobre 5

I haven’t been able to get a hold of anyone for months !! Can’t get a new provider because I can’t get this one cut off as still saying live but not had internet for a month sent emails left messages... Ver más

Valorada con 1 estrellas sobre 5

Abandoned for 3 months, no calls backs, no customer support but they sure as hell took the money for a broken internet connection. Digusting. Cancelled my Direct Debit, hopefully someone will contact... Ver más

Valorada con 5 estrellas sobre 5

Everything has been great! After fighting with other larger providers (looking at you, Vodafone!) ordering fibre via DigitalHome's website was a breeze. Straight forward ordering; quick appointment se... Ver más

La empresa ha respondido

Valorada con 5 estrellas sobre 5

Not long with this company but so far impressed. Chris has been excellent, contacting us on a regular basis to make sure everything is OK and if I need anything which is absolutely refreshing compared... Ver más

La empresa ha respondido

Información sobre la empresa

  1. Proveedor de servicios de Internet

Escrito por la empresa

Faster, better broadband. Focused on your digital home experience, we have launched our hyper fast broadband built upon our partner CityFibre's UK network. Simple pricing, fanatical about service, join our community. Together we can change what matters!


Información de contacto

2,9

Medio

TrustScore: 3 sobre 5

219 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

No consta que haya invitado a opinar recientemente

Esta empresa no ha enviado invitaciones a sus clientes recientemente, por lo que es posible que las opiniones no sean representativas

Así usa esta empresa Trustpilot

Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.

2,9

Todas las opiniones

(219)

0 opiniones en los últimos 12 meses

Escribir una opinión
Trustpilot no permite a las empresas ofrecer incentivos ni pagar para ocultar opiniones. Las opiniones son propiedad de los usuarios y no de Trustpilot. Más información

Valorada con 5 estrellas sobre 5

Good service fast

27 de enero de 2022
Logotipo de Digital Home

Respuesta de Digital Home

Delighted the launch in Southend is supporting great performance. Appreciate taking the time to share and thank you for joining our hyperfast broadband community.

Valorada con 5 estrellas sobre 5

Very good service was very express with…

Very good service was very express with being offered a good value of service and looking g sterling their customer thank you .

27 de enero de 2022
Opinión espontánea
Logotipo de Digital Home

Respuesta de Digital Home

Thank you. We know we had a delayed expansion launch in Portsmouth that affected you and we appreciate that you have worked with us and are now enjoying both the performance and our service.

Valorada con 5 estrellas sobre 5

Really pleased about the service and…

Really pleased about the service and was easy to contact within one call I’m a very happy customer

26 de enero de 2022
Opinión espontánea
Logotipo de Digital Home

Respuesta de Digital Home

Delighted to hear and thank you for sharing. We are on a mission to expand hyperfast broadband with a service. Team will be very happy.

Valorada con 5 estrellas sobre 5

I’m so happy with my experience with…

I’m so happy with my experience with digital home, they quickly sorted out any issues I had within minutes. The installation was very quick and easy. The internet speeds are so much better then virgin media and sky. The customer services are really helpful and go out of their way to sort out any issues. I have recommended them to friends and family.

16 de enero de 2022
Opinión espontánea
Logotipo de Digital Home

Respuesta de Digital Home

Many thanks indeed. Appreciate your time to share and the recommendations, our best way to grow our hyperfast community.

Valorada con 5 estrellas sobre 5

Install was quick

Install was quick, after a little teething problem the service has been good. As for the broadband speed its just WOW. Fastest broadband I've ever had installed. Also good communication from Digital home to resolve the small aforementioned teething problem. I would definitely recommend to anyone looking for good, stable, fast broadband

13 de enero de 2022
Logotipo de Digital Home

Respuesta de Digital Home

Delighted. Know we will not get it right every time but we will learn from them, keep up good communications and keep on improving. So pleased you are enjoying the hyperfast network performance. Thank you for sharing.

Valorada con 1 estrellas sobre 5

Don't know what they are doing

The service that was due to be installed on the 23rd December, did not go ahead due to issues that were not identified on the site survey.

Not only have I still not got your service I still have not been replied to questions raised regarding my installation.

The Kelly engineer who also installs the service on behalf of digital home was also rude and unprofessional which a full compliant has been raised.

Beware of these rubbish pre site surveys if your connection line travels across neighbours properties as you will not get the service and will be very disappointed like myself.

In response to your reply.

I will state that not knowing the law myself regarding wire installs like you as professional company does.

That this should have been raised in the site survey, and informed prior to install date, which was not as it was agreed after looking at the route via the rear of my property that the service could be installed without any issues.

Therefore this is totally out of my hands and like I have previously informed you when you get way leave to install the service from neighbouring properties then you can install without issue.

29 de diciembre de 2021
Logotipo de Digital Home

Respuesta de Digital Home

Thank you for the feedback regarding your failed installation on 23rd December and we appreciate the frustrations involved.
As we discussed that afternoon by phone and email, your property needs an engineer with specific skills and training due to the sloped roof at the rear of the property as well as wayleave approval from a neighbour which is usually sourced on the day.
You cancelled service and your direct debit that afternoon which we fully understand. We noted your email which we haven’t yet had the opportunity to respond to - due to the Christmas period.

Valorada con 5 estrellas sobre 5

Installed on agreed date and time with…

Installed on agreed date and time with no issues,up and running a couple of days later than the agreed date but we were kept up to date at all times by phone and emails,customer service excellent. We now have super fast broadband for what i consider a good competitive price..give it a try.

22 de diciembre de 2021
Logotipo de Digital Home

Respuesta de Digital Home

Appreciate the feedback following the city expansion, a difficult period to control timing for us but delighted that communications worked and that performance is good. Delighted to have you onboard.

Valorada con 5 estrellas sobre 5

The best I've ever known I'm so happy…

The best I've ever known I had a knock on my door and
lovely guy called Matt advised me on this amazing product and told me the benefits from the new fiber I'm so happy with digital home the fiber is so quick and efficient it's made my life so much happier thanks once again

15 de diciembre de 2021
Logotipo de Digital Home

Respuesta de Digital Home

Always good to hear one of the team has stood out sevrice wise! Delighted service has started well and we will strive to improve. Many thanks from us all at Digital Home.

Valorada con 1 estrellas sobre 5

Was supposed to be installed 2 weeks…

Was supposed to be installed 2 weeks ago, then was informed won't be happening now til the 17th of December, I've cancelled my sky subscription 2 weeks today, so we are sitting here a family of 5 with no tele and internet, i had to ring for information everytime. promised me city fibre was the way forward. Absolutely disgusted with the lack of service and communication provided, not recommending to anyone.

5 de diciembre de 2021
Logotipo de Digital Home

Respuesta de Digital Home

The problem that prevented the installation proceeding was unusual. We realise the delay itself was unacceptable in timing and aggravated by our inability to provide a suitable update or resolution time in the engineering stages. Once resolved, a new installation was scheduled as quickly as we could manage. You chose to cancel our agreement. Our services are installed totally separately to all competitor broadband services, however, we recognise that there is a cost to running services in parallel. We will continue to try to improve all communications across our installation process.

Valorada con 5 estrellas sobre 5

Exemplary service

Exemplary service! We are so pleased with our Digital Home service. Such a relief to be off SKY and with a company that you can actually contact and who respond immediately. Speeds are brilliant and no question is left unanswered. Highly recommend, thank you, Louise

4 de diciembre de 2021
Opinión espontánea
Logotipo de Digital Home

Respuesta de Digital Home

Excellent news and thank you for sharing. We will always strive to improve but delighted your are enjoying.

Valorada con 4 estrellas sobre 5

I'm very grateful for the efficient and…

I'm very grateful for the efficient and professional installation of CityFibre broadband.
I was, however, overwhelmed about the fact that there were 3 technicians, and an hour or so later, a 4th one appeared. I am autistic, which makes social engagements difficult. Over 2 hours is a long time for so many people in my home.

3 de diciembre de 2021
Logotipo de Digital Home

Respuesta de Digital Home

Thank you for this. We can only apologise that additional team members (normally we would expect 2 engineers on site, with potential checks from an engineering supervisor & a Digital Home team member) caused unease. We will add this feedback to the team, very helpful insight. Delighted you are happily connected and enjoying the service performance.

Valorada con 5 estrellas sobre 5

Marion and I aren’t over the moon with…

Marion and I aren’t over the moon with the service you get from DH. We would highly recommend it to anyone. Nothing is too much trouble

1 de diciembre de 2021
Opinión espontánea
Logotipo de Digital Home

Respuesta de Digital Home

Many thanks and delighted. We are working hard to deliver both a high quality performance and a top class service. Will share across the team.

Valorada con 5 estrellas sobre 5

What an incredible service

What an incredible service! Any issues fixed quickly and personally. The level of service from Sam is second to none, he even brought me a birthday card today! The communication from the digital home team has been amazing. Special shout out to Sam and Paul, you are both sensational. Thank you!

25 de noviembre de 2021
Opinión espontánea
Logotipo de Digital Home

Respuesta de Digital Home

Fabulous. All the team will be delighted that our mission to deliver service with a smile is coming through. Thank you for taking your time to share.

Valorada con 5 estrellas sobre 5

Amazing broadband and very fast

Amazing broadband and very kind and helpful customer service not had any problems.

19 de noviembre de 2021
Logotipo de Digital Home

Respuesta de Digital Home

Wonderful. Always delighted toknow both performance and service working well. Appreciate your time taken to share. Thank you.

Valorada con 1 estrellas sobre 5

My opinion is your customer service has…

My opinion is your customer service has failed me and the internet is very poor. Struggling to watch anything, it’s taken ages too connect and disconnects whilst watching tv.

9 de noviembre de 2021
Logotipo de Digital Home

Respuesta de Digital Home

Our communications were poor for which we apologise. We offered to visit and resolve your Home WiFi device connection issues, that we had identified, which you did not want. We agreed to cancel your agreement.

Valorada con 5 estrellas sobre 5

Fast,reliable and very polite x

29 de octubre de 2021
Logotipo de Digital Home

Respuesta de Digital Home

Many thanks for this, slipped under our radar. Always appreciated time and comments shared as we strive to deliver competitive hyperfast broadband with a smile!

Valorada con 5 estrellas sobre 5

Quick and efficient service

Quick and efficient service, ordered on Tuesday installed and working at super fast speed on Friday , what are you waiting for .

24 de octubre de 2021
Logotipo de Digital Home

Respuesta de Digital Home

Many thanks Tony, we appreciate time taken and the call to action! Delighted order to installation was good and you are now enjoying the speeds. Will share across our team.

La experiencia Trustpilot

Cualquiera puede escribir una reseña en Trustpilot. El autor de la opinión tiene derecho a editarla o eliminarla en cualquier momento y solo se mostrará mientras su cuenta esté activa.

Trabajamos con especialistas y tecnología avanzada para salvaguardar nuestra plataforma. Descubre cómo combatimos las reseñas falsas.

Más información sobre el proceso de revisión de Trustpilot.

8 consejos para escribir buenas reseñas.

La verificación puede ayudar a garantizar que sean personas reales las que escriben opiniones que aparecen en Trustpilot.

Ofrecer incentivos a cambio de opiniones o pedirlas de forma selectiva puede sesgar el TrustScore, lo que contraviene nuestras directrices.

Leer más