I haven’t been able to get a hold of anyone for months !! Can’t get a new provider because I can’t get this one cut off as still saying live but not had internet for a month sent emails left messages... Ver más
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Consulta las opiniones de los clientes
Abandoned for 3 months, no calls backs, no customer support but they sure as hell took the money for a broken internet connection. Digusting. Cancelled my Direct Debit, hopefully someone will contact... Ver más
Everything has been great! After fighting with other larger providers (looking at you, Vodafone!) ordering fibre via DigitalHome's website was a breeze. Straight forward ordering; quick appointment se... Ver más
La empresa ha respondido
Not long with this company but so far impressed. Chris has been excellent, contacting us on a regular basis to make sure everything is OK and if I need anything which is absolutely refreshing compared... Ver más
La empresa ha respondido
Información sobre la empresa
Escrito por la empresa
Faster, better broadband. Focused on your digital home experience, we have launched our hyper fast broadband built upon our partner CityFibre's UK network. Simple pricing, fanatical about service, join our community. Together we can change what matters!
Información de contacto
13 The Rise, TN13 1RG, SevenOaks, Reino Unido
- 033300155156
- help@digitalhomeuk.com
- digitalhomeuk.com
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Descubre cómo se obtienen, puntúan y moderan sus opiniones y valoraciones.
Very good service was very express with…
Very good service was very express with being offered a good value of service and looking g sterling their customer thank you .

Respuesta de Digital Home
Really pleased about the service and…
Really pleased about the service and was easy to contact within one call I’m a very happy customer

Respuesta de Digital Home
I’m so happy with my experience with…
I’m so happy with my experience with digital home, they quickly sorted out any issues I had within minutes. The installation was very quick and easy. The internet speeds are so much better then virgin media and sky. The customer services are really helpful and go out of their way to sort out any issues. I have recommended them to friends and family.

Respuesta de Digital Home
Install was quick
Install was quick, after a little teething problem the service has been good. As for the broadband speed its just WOW. Fastest broadband I've ever had installed. Also good communication from Digital home to resolve the small aforementioned teething problem. I would definitely recommend to anyone looking for good, stable, fast broadband

Respuesta de Digital Home
Don't know what they are doing
The service that was due to be installed on the 23rd December, did not go ahead due to issues that were not identified on the site survey.
Not only have I still not got your service I still have not been replied to questions raised regarding my installation.
The Kelly engineer who also installs the service on behalf of digital home was also rude and unprofessional which a full compliant has been raised.
Beware of these rubbish pre site surveys if your connection line travels across neighbours properties as you will not get the service and will be very disappointed like myself.
In response to your reply.
I will state that not knowing the law myself regarding wire installs like you as professional company does.
That this should have been raised in the site survey, and informed prior to install date, which was not as it was agreed after looking at the route via the rear of my property that the service could be installed without any issues.
Therefore this is totally out of my hands and like I have previously informed you when you get way leave to install the service from neighbouring properties then you can install without issue.

Respuesta de Digital Home
Installed on agreed date and time with…
Installed on agreed date and time with no issues,up and running a couple of days later than the agreed date but we were kept up to date at all times by phone and emails,customer service excellent. We now have super fast broadband for what i consider a good competitive price..give it a try.

Respuesta de Digital Home
The best I've ever known I'm so happy…
The best I've ever known I had a knock on my door and
lovely guy called Matt advised me on this amazing product and told me the benefits from the new fiber I'm so happy with digital home the fiber is so quick and efficient it's made my life so much happier thanks once again

Respuesta de Digital Home
Was supposed to be installed 2 weeks…
Was supposed to be installed 2 weeks ago, then was informed won't be happening now til the 17th of December, I've cancelled my sky subscription 2 weeks today, so we are sitting here a family of 5 with no tele and internet, i had to ring for information everytime. promised me city fibre was the way forward. Absolutely disgusted with the lack of service and communication provided, not recommending to anyone.

Respuesta de Digital Home
Exemplary service
Exemplary service! We are so pleased with our Digital Home service. Such a relief to be off SKY and with a company that you can actually contact and who respond immediately. Speeds are brilliant and no question is left unanswered. Highly recommend, thank you, Louise

Respuesta de Digital Home
I'm very grateful for the efficient and…
I'm very grateful for the efficient and professional installation of CityFibre broadband.
I was, however, overwhelmed about the fact that there were 3 technicians, and an hour or so later, a 4th one appeared. I am autistic, which makes social engagements difficult. Over 2 hours is a long time for so many people in my home.

Respuesta de Digital Home
Marion and I aren’t over the moon with…
Marion and I aren’t over the moon with the service you get from DH. We would highly recommend it to anyone. Nothing is too much trouble

Respuesta de Digital Home
What an incredible service
What an incredible service! Any issues fixed quickly and personally. The level of service from Sam is second to none, he even brought me a birthday card today! The communication from the digital home team has been amazing. Special shout out to Sam and Paul, you are both sensational. Thank you!

Respuesta de Digital Home
Amazing broadband and very fast
Amazing broadband and very kind and helpful customer service not had any problems.

Respuesta de Digital Home
Professional, Quick, and Courteous Service
Quick install, nice, professional, courteous staff. Great service.

Respuesta de Digital Home
My opinion is your customer service has…
My opinion is your customer service has failed me and the internet is very poor. Struggling to watch anything, it’s taken ages too connect and disconnects whilst watching tv.

Respuesta de Digital Home
Quick and efficient service
Quick and efficient service, ordered on Tuesday installed and working at super fast speed on Friday , what are you waiting for .

Respuesta de Digital Home
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