I needed the part overnight, but FedEx failed to accomplish this goal. I called direct brand and they were quick to resolve my problems by refunding my shipping costs. When the part arrived it was muc... Ver más
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Consulta las opiniones de los clientes
I had a technical issue and the owner Matthew returned my call and found an immediate solution! Amazing old fashioned and honest service without any headache. Matthew and his team shipped my orde... Ver más
I want to thank you for your quick response and shipping. Received my Booster pressure pump in 2days. Awesome service. Other suppliers required several weeks delivery even if it was in stock. I hig... Ver más
I ordered the exact part number that is listed in the Lopi Deerfield manual which apparently is the same as the Lopi AGP; however, the mounting brackets are apparently different and so I had to use... Ver más
Información sobre la empresa
Escrito por la empresa
Get replacement parts for wood/pellet stoves, appliances, commercial kitchen equipment, HVAC, Plumbing and more - Direct to your door!
Información de contacto
Manchaug Mills, 9 Main Street #4A, 01590, Sutton, Estados Unidos
- sales@direct-brand.com
- direct-brand.com
Igniter works great!
3 de enero de 2022
They sent me the wrong part and will…
They sent me the wrong part and will not let me return it. So I just lost $62.00.
4 de diciembre de 2021
Respuesta de Direct Brand
Hello,
We believe that you ordered the wrong part and at no point were you told you couldn't return this. You were sent a return label on Friday Dec 3. Please check your junk/spam folder if you do not see it.
Customer service
Extremely poor customer service. No response from email, no response from calls. I emailed twice with no response.
Edit: i was reached out after this review. I appreciate the response to my concern.
17 de noviembre de 2021
only received 1 of 2 motors i ordered…
only received 1 of 2 motors i ordered no one is returning my calls
8 de noviembre de 2021
I have had lots of problems with…
I have had lots of problems with ignitors on my timber wolf pellet stove. This one has worked great for 2 months now. Compared to other cheap ignitors, 2 months is a good record!
5 de noviembre de 2021
Easy
The valve was easy to find. The price was very reasonable.
I will be buying more products.
19 de octubre de 2021
Arrived as described.
13 de octubre de 2021
Item shipped to wrong address
Item was shipped to wrong address and it was not an OEM(Samsung Brand) item as listed.
5 de octubre de 2021
Respuesta de Direct Brand
Hi Tarun,
I checked the FedEx tracking and it looks like the part was delivered to the correct address. Please let us know if you require further assistance.
Excellent price fast processing and…
Excellent price fast processing and shipped within 24hrs definitely will buy from them again if needed
5 de octubre de 2021
The product we purchased is not what…
The product we purchased is not what they claim it to be. It doesn’t match the discrimination as to what it will fit. Also we can not get an authorization to return it nor can we get anyone to respond to our phone calls and emails.
4 de octubre de 2021
Opinión espontánea
Respuesta de Direct Brand
Hi William,
I am sorry to hear your frustration. The part you ordered is the part that you received. On Sept 30th you were emailed a FedEx return label. A check of that tracking number on Oct 5th shows that you have not sent the part back. As soon as we receive the part you will be refunded in full.
Product was perfect replacement
Product was perfect replacement. Will order more in future.
1 de octubre de 2021
Exactly what was needed to replace my…
Exactly what was needed to replace my ingniter on my patriot mosquito magnet
14 de septiembre de 2021
good prices great service and fast…
good prices great service and fast reasonable shipping.
8 de septiembre de 2021
This product was great
This product was great, it came fast and great customer service. Would recommend this company to anyone.
7 de septiembre de 2021
I was skeptical at first being half the…
I was skeptical at first being half the price of the ignitor for my pool heater. It's working like any other that I paid double for! Thank you! Heater is back to working!
5 de septiembre de 2021
Order
I never received my item and I spent 250
Edit: never mind my order was shipped today but I did wait for a week and I believe I wasn’t notified on why it was getting delayed but now I know
3 de septiembre de 2021
Respuesta de Direct Brand
Hi Mark,
I apologize for the delay. This has shipped today. We had some delays this week due to the severe weather in the Northeast
Received product quickly
Received product quickly. Ceramic igniter fired up nicely. Wish they had more replacement parts for my Yoder smoker but I rehabbed it with this part
13 de agosto de 2021
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