Directflooring Opiniones 

298
•
TrustScore: 3.5 sobre 5

3,4

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Consulta las opiniones de los clientes

Valorada con 5 estrellas sobre 5

Haven’t received the flooring yet but have to say Connor in customer service was incredible. An absolute breath of fresh air to talk to someone who knows what they’re talking about and seemed to ac... Ver más

Valorada con 1 estrellas sobre 5

Basically mislead by staff regarding return policy. Area Manger failed to contact me, even though their head office said he would. Having now to deal with it through consumer rights. Not holding... Ver más

Valorada con 1 estrellas sobre 5

I ordered flooring for my entire downstairs. The flooring arrived flawed including spots from faulty sealant that cannot wash off, gaps between floorboards, boards broken lengthwise. I've complained t... Ver más

Valorada con 5 estrellas sobre 5

Great service from start to finish. I made a mistake on my email and wondered why I didn't get a confirmation and also I selected deliver when I wanted to delay collection from a branch. Called up And... Ver más

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3,4

Medio

TrustScore: 3.5 sobre 5

298 opiniones

5 estrellas
4 estrellas
3 estrellas
2 estrellas
1 estrella

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3,4

Todas las opiniones

(298)

28 opiniones en los últimos 12 meses

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Valorada con 1 estrellas sobre 5

Currently have a floor I cannot lay due…

Currently have a floor I cannot lay due to 5 damaged tiles- 2 phone calls, 3 e mails and 2 weeks passed - still nothing
Now promised will be sent today - lets see

2 de noviembre de 2024
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Respuesta de Directflooring

Hi Jason, I am glad to see your replacement has been delivered, We are sincerely sorry for any inconvenience caused, Thank you.

Valorada con 5 estrellas sobre 5

A great team

Any time that I have had dealings with Flooring Direct in Hillington they have always been a great team of lads to work with and make life easy for me.
10/10

13 de noviembre de 2024
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Respuesta de Directflooring

Thank you for your review! We will be sure to pass all your feedback on to our team at hillington!

Valorada con 5 estrellas sobre 5

Great company

Everything on time. Kept up to date on all aspects. Delivery guys were great and very helpful.

13 de noviembre de 2024
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Respuesta de Directflooring

Thank you very much for your review!

Valorada con 5 estrellas sobre 5

Made an order online...

Made an order online...
I had a wee issue with the Scotia colour ...my fault....
Staff exchanged item without any problem .

28 de octubre de 2024
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Respuesta de Directflooring

Thank you for your review! We will be sure to pass all your feedback on.

Valorada con 5 estrellas sobre 5

Great service from start to finish

Great service from start to finish. I made a mistake on my email and wondered why I didn't get a confirmation and also I selected deliver when I wanted to delay collection from a branch. Called up Andrew Hatton sorted within 1 call - collection was made - flooring has been laid and its beautiful. Will definitely use again I got Virgin Scandi Larch.

17 de octubre de 2024
Opinión espontánea
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Respuesta de Directflooring

Thank you for your positive review, We will certainly pass this feedback on!

Valorada con 5 estrellas sobre 5

Quality flooring

We are really pleased with our flooring. Good quality and arrived when they said it would. The floor looks stunning and the fitting done very quickly and efficiently.

23 de septiembre de 2024
Opinión espontánea
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Respuesta de Directflooring

Thank you for your positive review, We will certainly pass this feedback on!

Valorada con 5 estrellas sobre 5

Easy to use website

Easy to use website, being able to view how the flooring will look in my house is a great help.

12 de octubre de 2024
Logotipo de Directflooring

Respuesta de Directflooring

Thank you for your positive review, We will certainly pass this feedback on!

Valorada con 1 estrellas sobre 5

Thanks for very long wait for a reply…

Thanks for very long wait for a reply you say the delivery delay wasn't acceptable I was told 27th August didn't get delivered until 29th August there was a 2 day time delay of the delivery Delivery only happend on 29th August because I had to phone twice over 2 days I'm asking for a partial refund for the delivery charge as there was an extra 2 days delay I had to wait no update no second email with delivery date as web site advertising this waited 48 hours no update I only got an up date as when I phoned in first told be delivery net day it wasn't so next day second phone call be told again net day no good communication from this company

27 de agosto de 2024
Opinión espontánea
Valorada con 1 estrellas sobre 5

Was in the Kilmarnock branch today and…

Was in the Kilmarnock branch today and when we arrived there were 2 guys standing outside smoking, when we went into the store one of the men nodded and continued to use his mobile phone, I eventually asked the young man for a quote to which he mumbled and kept looking at his phone, when he took my size's and walked to the office area, he came back handed me a slip of paper and said ,you pay the joiner in cash, We left feeling that this was an outfit who had no customer service and pointing out about cas made me feel if anything had gone wrong with fitting i would have no recourse, never going back there

5 de octubre de 2024
Opinión espontánea
Valorada con 5 estrellas sobre 5

Customer service

Sample was delivered next day phonecall was answered immediately and all information needed was given clearly

30 de septiembre de 2024
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Respuesta de Directflooring

We appreciate this review dearly, Thank you for taking the time to provide one!

Valorada con 5 estrellas sobre 5

Excellent

Excellent service and quality products. We will be back for any other flooring needs.

27 de septiembre de 2024
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Respuesta de Directflooring

We appreciate this review dearly, Thank you for taking the time to provide one!

Valorada con 2 estrellas sobre 5

Poor communication

No confirmation email to confirm order, no delivery notification, angry delivery driver as I wasn't home to expect delivery. Was just left outside front door. Pretty avoidable if had some communication from you.

30 de agosto de 2024
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Respuesta de Directflooring

Thank you for taking the time to leave us a review, We do appreciate this, Sincere apologies to hear you did not receive an invoice as these should be sent automatically, we are looking into this problem! Thank you,

Valorada con 5 estrellas sobre 5

Excellent quality

Excellent quality , delivered on time and with care

28 de agosto de 2024
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Respuesta de Directflooring

We appreciate this review dearly, Thank you for taking the time to provide one!

Valorada con 5 estrellas sobre 5

Good quality

Fast delivery and easy to order and fit

24 de agosto de 2024
Logotipo de Directflooring

Respuesta de Directflooring

We appreciate this review dearly, Thank you for taking the time to provide one!


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